IBM QS21 Service Guide - Page 99

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Table 14. SAS boot errors (continued) Code Message Description Action E4305 LSISAS1064 port failed. The blade firmware could not enable the SAS port. This could indicate a hardware, blade server firmware, or SAS expansion card firmware problem. Try following steps in order to fix the problem: 1. Reboot the blade. 2. Power down then remove and reinstall the blade server in the BladeCenter unit. 3. Remove and reinstall the SAS Expansion Card. 4. Ensure the SAS Expansion Card firmware and blade firmware version are at the correct level. 5. If the error started after a SAS Expansion Card firmware upgrade or a blade server firmware upgrade, consider a rollback to the previous firmware versions. Check with the documentation at http://www.ibm.com/systems/ bladecenter/support/ to verify whether rollback is possible. 6. Plug the SAS expansion card into another blade server. If the problem persists, the SAS Expansion Card may need replacement. 7. Plug a different SAS expansion card into the blade server. If the problem persists, the blade server may need replacement. Chapter 5. Diagnostics and troubleshooting 81

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Table
14.
SAS
boot
errors
(continued)
Code
Message
Description
Action
E4305
LSISAS1064
port
failed.
The
blade
firmware
could
not
enable
the
SAS
port.
This
could
indicate
a
hardware,
blade
server
firmware,
or
SAS
expansion
card
firmware
problem.
Try
following
steps
in
order
to
fix
the
problem:
1.
Reboot
the
blade.
2.
Power
down
then
remove
and
reinstall
the
blade
server
in
the
BladeCenter
unit.
3.
Remove
and
reinstall
the
SAS
Expansion
Card.
4.
Ensure
the
SAS
Expansion
Card
firmware
and
blade
firmware
version
are
at
the
correct
level.
5.
If
the
error
started
after
a
SAS
Expansion
Card
firmware
upgrade
or
a
blade
server
firmware
upgrade,
consider
a
rollback
to
the
previous
firmware
versions.
Check
with
the
documentation
at
bladecenter/support/
to
verify
whether
rollback
is
possible.
6.
Plug
the
SAS
expansion
card
into
another
blade
server.
If
the
problem
persists,
the
SAS
Expansion
Card
may
need
replacement.
7.
Plug
a
different
SAS
expansion
card
into
the
blade
server.
If
the
problem
persists,
the
blade
server
may
need
replacement.
Chapter
5.
Diagnostics
and
troubleshooting
81