IBM QS21 Service Guide - Page 114

Calling, service

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Calling IBM for service See Appendix B, "Getting help and technical assistance," on page 111 for information about calling IBM for service. When you call for service, have as much of the following information available as possible: v Machine type and model v Microprocessor and hard disk drive upgrades v Failure symptoms - Does the blade server fail the diagnostic programs? If so, what are the error codes? - What occurs? When? Where? - Is the failure repeatable? - Has the current server configuration ever worked? - What changes, if any, were made before it failed? - Is this the original reported failure, or has this failure been reported before? v Diagnostic program type and version level v Hardware configuration (print screen of the system summary) v BIOS code level v Operating-system type and version level You can solve some problems by comparing the configuration and software setups between working and nonworking servers. When you compare servers to each other for diagnostic purposes, consider them identical only if all the following factors are exactly the same in all the blade servers: v Machine type and model v All relevant firmware levels v Adapters and attachments, in the same locations v Address jumpers, terminators, and cabling v Software versions and levels v Configuration option settings v Operating system control file setup 96 BladeCenter QS21 Type 0792: Problem Determination and Service Guide

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Calling
IBM
for
service
See
Appendix
B,
“Getting
help
and
technical
assistance,”
on
page
111
for
information
about
calling
IBM
for
service.
When
you
call
for
service,
have
as
much
of
the
following
information
available
as
possible:
v
Machine
type
and
model
v
Microprocessor
and
hard
disk
drive
upgrades
v
Failure
symptoms
–
Does
the
blade
server
fail
the
diagnostic
programs?
If
so,
what
are
the
error
codes?
–
What
occurs?
When?
Where?
–
Is
the
failure
repeatable?
–
Has
the
current
server
configuration
ever
worked?
–
What
changes,
if
any,
were
made
before
it
failed?
–
Is
this
the
original
reported
failure,
or
has
this
failure
been
reported
before?
v
Diagnostic
program
type
and
version
level
v
Hardware
configuration
(print
screen
of
the
system
summary)
v
BIOS
code
level
v
Operating-system
type
and
version
level
You
can
solve
some
problems
by
comparing
the
configuration
and
software
setups
between
working
and
nonworking
servers.
When
you
compare
servers
to
each
other
for
diagnostic
purposes,
consider
them
identical
only
if
all
the
following
factors
are
exactly
the
same
in
all
the
blade
servers:
v
Machine
type
and
model
v
All
relevant
firmware
levels
v
Adapters
and
attachments,
in
the
same
locations
v
Address
jumpers,
terminators,
and
cabling
v
Software
versions
and
levels
v
Configuration
option
settings
v
Operating
system
control
file
setup
96
BladeCenter
QS21
Type
0792:
Problem
Determination
and
Service
Guide