IBM QS21 Service Guide - Page 98

Table, errors, continued

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Table 14. SAS boot errors (continued) Code Message Description E4304 LSISAS1064 controller operation failed. The blade firmware was not able to bring the controller to an operational state. This could indicate a hardware, blade server firmware, or SAS expansion card firmware problem. Action Try following steps in order to fix the problem: 1. Reboot the blade. 2. Power down then remove and reinstall the blade server in the BladeCenter unit. 3. Remove and reinstall the SAS Expansion Card. 4. Ensure the SAS Expansion Card firmware and blade firmware version are at the correct level. 5. If the error started after a SAS Expansion Card firmware upgrade or a blade server firmware upgrade, consider a rollback to the previous firmware versions. Check with the documentation at http://www.ibm.com/systems/ bladecenter/support/ to verify whether rollback is possible. 6. Plug the SAS expansion card into another blade server. If the problem persists, the SAS Expansion Card may need replacement. 7. Plug a different SAS expansion card into the blade server. If the problem persists, the blade server may need replacement. 80 BladeCenter QS21 Type 0792: Problem Determination and Service Guide

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Table
14.
SAS
boot
errors
(continued)
Code
Message
Description
Action
E4304
LSISAS1064
controller
operation
failed.
The
blade
firmware
was
not
able
to
bring
the
controller
to
an
operational
state.
This
could
indicate
a
hardware,
blade
server
firmware,
or
SAS
expansion
card
firmware
problem.
Try
following
steps
in
order
to
fix
the
problem:
1.
Reboot
the
blade.
2.
Power
down
then
remove
and
reinstall
the
blade
server
in
the
BladeCenter
unit.
3.
Remove
and
reinstall
the
SAS
Expansion
Card.
4.
Ensure
the
SAS
Expansion
Card
firmware
and
blade
firmware
version
are
at
the
correct
level.
5.
If
the
error
started
after
a
SAS
Expansion
Card
firmware
upgrade
or
a
blade
server
firmware
upgrade,
consider
a
rollback
to
the
previous
firmware
versions.
Check
with
the
documentation
at
bladecenter/support/
to
verify
whether
rollback
is
possible.
6.
Plug
the
SAS
expansion
card
into
another
blade
server.
If
the
problem
persists,
the
SAS
Expansion
Card
may
need
replacement.
7.
Plug
a
different
SAS
expansion
card
into
the
blade
server.
If
the
problem
persists,
the
blade
server
may
need
replacement.
80
BladeCenter
QS21
Type
0792:
Problem
Determination
and
Service
Guide