IBM QS21 Service Guide - Page 113

Solving

undetermined

problems

Note:

When

you

are

diagnosing

a

problem

in

the

blade

server,

you

must

determine

whether

the

problem

is

in

the

blade

server

or

in

the

BladeCenter

unit.

v

If

all

of

the

blade

servers

have

the

same

symptom,

the

problem

is

probably

elsewhere

in

the

infrastructure.

For

more

information,

see

the

Hardware

Maintenance

Manual

and

Troubleshooting

Guide

or

Problem

Determination

and

Service

Guide

for

your

BladeCenter

unit.

v

If

the

BladeCenter

unit

contains

more

than

one

blade

server

and

only

one

of

the

blade

servers

has

the

problem,

troubleshoot

the

blade

server

that

has

the

problem.

If

the

blade

server

is

inoperative,

use

the

information

in

this

section.

If

you

suspect

that

a

software

problem

is

causing

failures

(continuous

or

intermittent),

see

“Software

problems”

on

page

58.

Check

the

LEDs

on

all

the

power

supplies

of

the

BladeCenter

unit

in

which

the

blade

server

is

installed.

If

the

LEDs

indicate

that

the

power

supplies

are

working

correctly

and

reseating

the

blade

server

does

not

correct

the

problem,

complete

the

following

steps:

1.

Turn

off

the

blade

server.

2.

Remove

the

blade

server

from

the

BladeCenter

unit

and

remove

the

cover.

3.

Make

sure

that

the

control

panel

connector

is

correctly

seated

on

the

system

board

(see

“Removing

the

blade-server

front

bezel

assembly”

on

page

41

for

the

location

of

the

connector).

4.

If

no

LEDs

on

the

control

panel

are

working

of

the

blade

server,

replace

the

bezel

assembly.

Try

to

turn

on

the

blade

server

from

the

Advanced

Management

Module

(see

the

documentation

for

the

BladeCenter

unit

and

Advanced

Management

Module

for

more

information).

5.

Reinstall

the

blade

server

and

check.

If

the

blade

server

remains

inactive,

continue

with

step

6.

6.

Turn

off

the

blade

server.

7.

Remove

the

blade

server

from

the

BladeCenter

unit

and

remove

the

cover.

8.

Remove

or

disconnect

the

following

devices

one

at

a

time,

if

installed,

until

you

find

the

failure:

v

High

Speed

InfiniBand

expansion

card

v

SAS

expansion

card

v

I/O

buffer

DIMMx

Reinstall,

turn

on,

and

reconfigure

the

blade

server

each

time.

If

the

problem

is

solved

when

you

remove

the

device

from

the

blade

server

but

the

problem

recurs

when

you

reinstall

the

same

device,

suspect

the

device;

if

the

problem

recurs

when

you

replace

the

device

with

a

different

one,

suspect

the

system

board.

Have

a

trained

service

technician

replace

the

system

board

assembly.

If

you

suspect

a

networking

problem

and

the

blade

server

passes

all

the

system

tests,

suspect

the

network

switch.

However,

the

problem

may

concern

the

network

itself

and

be

external

to

the

system.

Chapter

5.

Diagnostics

and

troubleshooting

95

Section	Page
Contents	5
Safety	9
Chapter 1. Introduction	19
Related documentation	19
Notices and statements used in this document	20
Features and specifications	20
Support for local storage	21
Turning on the blade server	21
Turning off the blade server	22
Blade server controls and LEDs	24
System board LEDs	25
System board internal and expansion card connectors	26
Chapter 2. Configuring the blade server	27
Communicating with the blade server	27
Using the Advanced Management Module	27
Using the Web interface	28
Using the command-line interface	28
Using Serial over LAN	28
Using the serial interface	28
Using the SMS utility program	29
Starting SMS	29
Viewing FRU information	30
Adding FRU information	31
Updating the system and BMC firmware	33
Updating steps	34
Determining current blade server firmware levels	35
Updating the BMC firmware	36
Using the BMC update package	36
Using the Advanced Management Module	36
Installing the system firmware	38
The firmware update package	39
Using the package	39
Updating the system firmware automatically	40
Installing the firmware manually	40
Updating the system firmware images	41
Updating the optional expansion card firmware	41
Integrating the Gigabit Ethernet controller into the BladeCenter	41
Updating the Ethernet controller firmware	42
Using the update package	42
Firmware update steps	43
Blade server Ethernet controller enumeration	44
Chapter 3. Parts listing	45
Replaceable components	45
Chapter 4. Installing and removing replaceable units	47
Installation guidelines	47
System reliability guidelines	48
Handling static-sensitive devices	48
Removing the blade server from the BladeCenter unit	49
Removing the blade server	49
Opening and removing the blade server cover	50
Removing the BladeCenter PCI Express I/O Expansion Unit	50
Installing the optional InfiniBand card	51
Adding I/O DDR2 memory modules	54
Replacing DIMM fillers	55
Installing the SAS expansion card	56
Installing the BladeCenter PCI Express I/O Expansion Unit	58
Removing the blade-server front bezel assembly	59
Replacing the system board base and planar	59
Replacing the battery	60
Using the miscellaneous parts kit	63
Replacing the ball studs	63
Finishing the installation	65
Installing the front bezel assembly	65
Closing the blade server cover	67
Input/output connectors and devices	67
Chapter 5. Diagnostics and troubleshooting	69
Prerequisites	69
Basic checks	69
Finding troubleshooting information	70
Troubleshooting charts	70
Problems indicated by the front panel LEDs	70
Problems indicated by the system board LEDS	72
Power problems	75
Power throttling	75
Network connection problems	75
Service processor problems	76
Software problems	76
Recovering the system firmware code	77
Checking the boot image	77
Booting from the TEMP image	77
Recovering the TEMP image from the PERM image	77
Supported boot media	77
Booting the system	78
Diagnostic programs and messages	80
Running diagnostics and preboot DSA	80
Diagnostic text messages	81
Viewing the test log	81
DSA error messages	81
CPU test results	82
BMC test results	82
Memory tests	88
System firmware startup messages	89
Boot errors and handling	90
Boot list	90
System firmware update errors	92
Memory initialization errors	93
USB errors	93
Network boot errors	95
SAS boot errors	97
I/O DIMM boot-time errors	104
Other error messages	106
BMC firmware messages	107
NMI error messages	110
Problem reporting	112
Problem description	112
Solving undetermined problems	113
Calling IBM for service	114
Appendix A. Using the SMS utility	115
Starting the SMS utility	115
The SMS utility menu	115
Select Language	116
Setup Remote IPL (Initial Program Load)	116
IP Parameters	117
Adapter Configuration	118
Ping Test	119
Advanced Setup: DHCP	119
Change SCSI Settings	119
Select Console	119
Select Boot Options	120
Firmware Boot Side Options	122
Progress Indicator History	122
FRU information	123
Adding FRU information	124
SAS Settings	126
Appendix B. Getting help and technical assistance	129
Before you call	129
Using the documentation	129
Getting help and information from the World Wide Web	129
Software service and support	130
Hardware service and support	130
Appendix C. Notices	131
Trademarks	132
Important notes	132
Product recycling and disposal	133
Battery return program	134
Electronic emission notices	135
Federal Communications Commission (FCC) statement	135
Industry Canada Class A emission compliance statement	136
Avis de conformité à la réglementation d'Industrie Canada	136
Australia and New Zealand Class A statement	136
United Kingdom telecommunications safety requirement	136
Deutschsprachiger EU Hinweis: Hinweis für Geräte der Klasse A EU-Richtlinie zur Elektromagnetischen Verträglichkeit	136
Deutschland: Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von Geräten	136
Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit von Geräten (EMVG) (bzw. der EMC EG Richtlinie 2004/108/EG) für Geräte der Klasse A	136
European Union EMC Directive conformance statement	137
Taiwanese Class A warning statement	137
Japanese Voluntary Control Council for Interference (VCCI) statement	138
Korean Class A warning statement	138

IBM QS21 Service Guide - Page 113

Solving, undetermined, problems

Page 113 highlights