IBM QS21 Service Guide - Page 92

System, firmware, update, errors

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Table 9. System firmware boot list errors (continued) Code Message Description Action W3411 Client application returned. Loaded OS or standalone None needed. If boot (e.g. yaboot) application returned to firmware. exited because of need to boot This may be a normal condition or from different device in the list, firmware could not detect any error either boot manually from the issued by the client application. firmware (ok) prompt or, using the Booting from the boot-device list Advanced Management Module, will be interrupted at this stage change the boot device order in and no further attempts to boot the system configuration. from devices in the list will be made. E3420 Boot list could not be read from VPD. The firmware found an invalid VPD. Possibly it has been corrupted by the system software. The VPD must be rewritten. Use the Advanced Management Module Web browser to specify at least one device that contains bootable code. From the Advanced Management Module Web interface, choose BladeTasks>Configuration>Boot Sequence.If the problem persists, contact your IBM service representative. System firmware update errors The following table describes system firmware errors that can occur if there have been problems after an update. Table 10. System firmware boot errors Code Message E4000 (RTAS Flash) unknown flash chip version E4010 Platform check failed for image Description The flash update code does not support the onboard boot ROM flash chip. The firmware image does not match the hardware platform. Action Contact your IBM service representative as the system board may need replacing. Check the firmware image and ensure you have the right image for the BladeCenter QS21. See "Using the SMS utility program" on page 11. E4020 (RTAS flash) image corrupted (CRC) The image for a system firmware update is corrupted. If the image is incorrect, download and install the correct image from http://www.ibm.com/support/us/en/. See "Updating the system and BMC firmware" on page 15 for further information. Download the image again and reapply the update. If this does not resolve the problem, apply an image from a different source. 74 BladeCenter QS21 Type 0792: Problem Determination and Service Guide

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Table
9.
System
firmware
boot
list
errors
(continued)
Code
Message
Description
Action
W3411
Client
application
returned.
Loaded
OS
or
standalone
application
returned
to
firmware.
This
may
be
a
normal
condition
or
firmware
could
not
detect
any
error
issued
by
the
client
application.
Booting
from
the
boot-device
list
will
be
interrupted
at
this
stage
and
no
further
attempts
to
boot
from
devices
in
the
list
will
be
made.
None
needed.
If
boot
(e.g.
yaboot)
exited
because
of
need
to
boot
from
different
device
in
the
list,
either
boot
manually
from
the
firmware
(ok)
prompt
or,
using
the
Advanced
Management
Module,
change
the
boot
device
order
in
the
system
configuration.
E3420
Boot
list
could
not
be
read
from
VPD.
The
firmware
found
an
invalid
VPD.
Possibly
it
has
been
corrupted
by
the
system
software.
The
VPD
must
be
rewritten.
Use
the
Advanced
Management
Module
Web
browser
to
specify
at
least
one
device
that
contains
bootable
code.
From
the
Advanced
Management
Module
Web
interface,
choose
BladeTasks>Configuration>Boot
Sequence
.If
the
problem
persists,
contact
your
IBM
service
representative.
System
firmware
update
errors
The
following
table
describes
system
firmware
errors
that
can
occur
if
there
have
been
problems
after
an
update.
Table
10.
System
firmware
boot
errors
Code
Message
Description
Action
E4000
(RTAS
Flash)
unknown
flash
chip
version
The
flash
update
code
does
not
support
the
onboard
boot
ROM
flash
chip.
Contact
your
IBM
service
representative
as
the
system
board
may
need
replacing.
E4010
Platform
check
failed
for
image
The
firmware
image
does
not
match
the
hardware
platform.
Check
the
firmware
image
and
ensure
you
have
the
right
image
for
the
BladeCenter
QS21.
See
“Using
the
SMS
utility
program”
on
page
11.
If
the
image
is
incorrect,
download
and
install
the
correct
image
from
See
“Updating
the
system
and
BMC
firmware”
on
page
15
for
further
information.
E4020
(RTAS
flash)
image
corrupted
(CRC)
The
image
for
a
system
firmware
update
is
corrupted.
Download
the
image
again
and
reapply
the
update.
If
this
does
not
resolve
the
problem,
apply
an
image
from
a
different
source.
74
BladeCenter
QS21
Type
0792:
Problem
Determination
and
Service
Guide