IBM QS21 Service Guide - Page 76

Service, processor, problems, Software

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Service processor problems Service processor symptom Suggested action Service processor reports a general monitor failure. 1. If the blade server is operating, shut down the operating system. 2. If the blade server was not turned off, press the power-control button (behind the blade server control-panel door) to turn off the server. 3. Remove the blade server from the BladeCenter unit. 4. Wait 30 seconds and reinstall the blade server into the BladeCenter unit. 5. Restart the blade server. If the problem remains, see "Solving undetermined problems" on page 95 Software problems Symptom You suspect a software problem. Suggested action 1. To determine whether the problem is caused by the software, make sure that: v The blade server has the minimum memory that is needed to use the software. For memory requirements, see the software documentation. v The software is designed to operate on the blade server. v Other software works on the blade server. v The software works on another server. 2. If you received any error messages when using the software, see the software documentation for a description of the messages and suggested solutions to the problem. 3. Contact the software vendor. 58 BladeCenter QS21 Type 0792: Problem Determination and Service Guide

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Service
processor
problems
Service
processor
symptom
Suggested
action
Service
processor
reports
a
general
monitor
failure.
1.
If
the
blade
server
is
operating,
shut
down
the
operating
system.
2.
If
the
blade
server
was
not
turned
off,
press
the
power-control
button
(behind
the
blade
server
control-panel
door)
to
turn
off
the
server.
3.
Remove
the
blade
server
from
the
BladeCenter
unit.
4.
Wait
30
seconds
and
reinstall
the
blade
server
into
the
BladeCenter
unit.
5.
Restart
the
blade
server.
If
the
problem
remains,
see
“Solving
undetermined
problems”
on
page
95
Software
problems
Symptom
Suggested
action
You
suspect
a
software
problem.
1.
To
determine
whether
the
problem
is
caused
by
the
software,
make
sure
that:
v
The
blade
server
has
the
minimum
memory
that
is
needed
to
use
the
software.
For
memory
requirements,
see
the
software
documentation.
v
The
software
is
designed
to
operate
on
the
blade
server.
v
Other
software
works
on
the
blade
server.
v
The
software
works
on
another
server.
2.
If
you
received
any
error
messages
when
using
the
software,
see
the
software
documentation
for
a
description
of
the
messages
and
suggested
solutions
to
the
problem.
3.
Contact
the
software
vendor.
58
BladeCenter
QS21
Type
0792:
Problem
Determination
and
Service
Guide