Intel SHG2 Product Guide - Page 85

CD-ROM Drive Activity Light Does Not Light, Cannot Connect to a Server, Problems with Network

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Page 85 highlights

CD-ROM Drive Activity Light Does Not Light Check the following: q Are the CD-ROM drive's power and signal cables properly installed? q Are all relevant switches and jumpers on the drive set correctly? q Is the drive properly configured? q Is the onboard IDE controller enabled? Cannot Connect to a Server q Make sure you are using the drivers that are shipped on the system Configuration Software CD for the onboard network controller. q Make sure the driver is loaded and the protocols are bound. q Make sure the network cable is securely attached to the connector at the system back panel. If the cable is attached but the problem persists, try a different cable. q Make sure the hub port is configured for the same duplex mode as the network controller. q Check with your LAN administrator about the correct networking software that needs to be installed. q If you are directly connecting two servers (no hub), you will need a crossover cable (see your hub documentation for more information on crossover cables). q Check the network controller LEDs that are visible through an opening at the system back panel. Problems with Network The server hangs when the drivers are loaded. q Change the PCI BIOS interrupt settings. Try the "PCI Installation Tips" below. Diagnostics pass, but the connection fails. q Make sure the network cable is securely attached. q Make sure you specify the correct frame type in your NET.CFG file. The controller stopped working when an add-in adapter was installed. q Make sure the cable is connected to the port from the onboard network controller. q Make sure your PCI BIOS is current. Try the "PCI Installation Tips" below. q Make sure the other adapter supports shared interrupts. Also, make sure your operating system supports shared interrupts. q Try reseating the add in adapter. The add-in adapter stopped working without apparent cause. q Try reseating the adapter first; then try a different slot if necessary. q The network driver files may be corrupt or deleted. Delete and then reinstall the drivers. q Run the diagnostics. Solving Problems 85

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Solving Problems
85
CD-ROM Drive Activity Light Does Not Light
Check the following:
q
Are the CD-ROM drive
’
s power and signal cables properly installed?
q
Are all relevant switches and jumpers on the drive set correctly?
q
Is the drive properly configured?
q
Is the onboard IDE controller enabled?
Cannot Connect to a Server
q
Make sure you are using the drivers that are shipped on the system Configuration Software CD
for the onboard network controller.
q
Make sure the driver is loaded and the protocols are bound.
q
Make sure the network cable is securely attached to the connector at the system back panel.
If
the cable is attached but the problem persists, try a different cable.
q
Make sure the hub port is configured for the same duplex mode as the network controller.
q
Check with your LAN administrator about the correct networking software that needs to be
installed.
q
If you are directly connecting two servers (no hub), you will need a crossover cable (see your
hub documentation for more information on crossover cables).
q
Check the network controller LEDs that are visible through an opening at the system
back panel.
Problems with Network
The server hangs when the drivers are loaded.
q
Change the PCI BIOS interrupt settings.
Try the
“
PCI Installation Tips
”
below.
Diagnostics pass, but the connection fails.
q
Make sure the network cable is securely attached.
q
Make sure you specify the correct frame type in your NET.CFG file.
The controller stopped working when an add-in adapter was installed.
q
Make sure the cable is connected to the port from the onboard network controller.
q
Make sure your PCI BIOS is current.
Try the
“
PCI Installation Tips
”
below.
q
Make sure the other adapter supports shared interrupts.
Also, make sure your operating system
supports shared interrupts.
q
Try reseating the add in adapter.
The add-in adapter stopped working without apparent cause.
q
Try reseating the adapter first; then try a different slot if necessary.
q
The network driver files may be corrupt or deleted.
Delete and then reinstall the drivers.
q
Run the diagnostics.