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Intel SHG2 Product Guide - Page 87

Getting Help, World Wide Web, Telephone

UPC - 735858152891

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6 Getting Help World Wide Web http://support.intel.com/support/motherboards/server/SHG2 Telephone All calls are billed US $25.00 per incident, levied in local currency at the applicable credit card exchange rate plus applicable taxes. In U.S. and Canada In Europe UK France Germany Italy Spain 0870 6072439 01 41 918529 069 9509 6099 02 696 33276 91 377 8166 In Asia-Pacific region Australia 1800 649931 Hong Kong 852 2 844 4456 Korea 822 767 2595 PRC 800 820 1100 Singapore 65 831-1311 Taiwan 2 2718 9915 India 0006517-2-830 3634 In Japan 0120-868686 (Domestic) In Latin America Brazil 0021-0811-408-5540 Mexico 001-800-628-8686 Colombia 980-9-122-118 Costa Rica 0-800-011-0395 Panama 001-800-628-8686 Chile 800-532-992 Miami 1-800-621-8423 1-800-404-2284 Finland Denmark Norway Sweden Holland 9 693 79297 38 487077 23 1620 50 08 445 1251 020 487 4562 Indonesian Malaysia New Zealand Pakistan Philippines Thailand Vietnam 001-803 65 7249 1-800 80 1390 0800 444 365 632 6368415 1-800 1 651 0117 001-800 6310003 632 6368416 81-298-47-0800 (outside country) Ecuador Guatemala Venezuela Argentina Paraguay Peru Uruguay 999-119, 800-628-8686 (via AT&T) 99-99-190, 800-628-8686 (via AT&T) 800-11-120, 800-628-8686 (via AT&T) 001-800-222-1001, 800-628-8686 (via AT&T) 008-11, 800-628-8686 (via AT&T) 0-800-50000, 800-628-8686 (via AT&T) 000-410, 800-628-8686 (via AT&T) 87

Section	Page
Intel® Server Board SHG2 Product Guide	1
Disclaimer	2
Contents	3
1 Description	9
Server Board Features	9
Back Panel Connectors	10
Server Board Connector and Component Locations	11
Processor	12
Memory	12
Add-in Board Connectors	13
Video	13
SCSI Controller	14
Modular RAID Capable PCI-X Slot 6	14
IDE Controller	14
USB Interface	14
Network Controllers	15
Network Teaming Features	15
Keyboard and Mouse	17
ACPI	17
Security	17
Security with Mechanical Locks and Monitoring	17
Software Locks	18
2 Server Board Installation	21
Tools and Supplies Needed	21
Before You Begin	21
Emissions Disclaimer	21
Safety Cautions	21
Safety and Regulatory Compliance	22
Minimum Hardware Requirements	22
Installation Notes	23
Installation Procedures	23
Installing the I/O Gasket and Shield	23
Installing Memory	26
Configuring Chassis Standoffs	27
Installing the Server Board	28
Installing the Processor(s)	29
Installing the Processor Wind Tunnel	32
Making Connections to the Server Board	35
Cable Routing – Intel® SC5200 Base Chassis	36
Cable Routing – Intel SC5200 Hot-Swap, Redundant Power Chassis	37
Installing the Serial B Cable	38
Finishing Up	39
Getting Started with Intel® Server Management and Intel® SMaRT Tool (Optional)	40
3 Upgrading	43
Tools and Supplies Needed	43
Cautions	43
Memory	44
Processors	45
Adding or Replacing a Processor	46
Installing the Processor Wind Tunnel	49
Removing a Processor	52
Replacing the Backup Battery	52
4 Configuration Software and Utilities	55
Hot Keys	55
Power-On Self-Test (POST)	56
Using BIOS Setup	57
Record Your Setup Settings	57
If You Cannot Access Setup	57
Starting Setup	57
Using the System Setup Utility	58
Creating SSU Diskettes	58
Running the SSU	59
Setting Boot Device Priority	60
Setting Passwords and Security Options	60
Viewing the System Event Log	62
Viewing FRU Information	62
Viewing Sensor Data Records	63
Updating System Firmware and BIOS	63
Saving and Restoring the System Configuration	64
Alerting for Platform Events	65
Managing the Server Remotely	67
FRUSDR Load Utility	69
When to Run the FRUSDR Load Utility	69
What You Need to Do	69
How You Use the FRUSDR Load Utility	70
Upgrading the BIOS	73
Preparing for the Upgrade	73
Upgrading the BIOS	74
Recovering the BIOS	75
Changing the BIOS Language	75
Using the Firmware Update Utility	76
Making a BMC Firmware Update Diskette	76
Updating the BMC Firmware	76
Recovering the BMC Firmware	77
Updating the FRU/SDR Files	77
Making a FRU/SDR File Update Diskette	77
Updating the FRU/SDR Files	77
Using the Adaptec SCSI Utility	78
Running the SCSI Utility	78
5 Solving Problems	79
Resetting the System	79
Initial System Startup	79
Checklist	79
Running New Application Software	80
Checklist	80
After the System Has Been Running Correctly	80
Checklist	80
More Problem Solving Procedures	81
Preparing the System for Diagnostic Testing	81
Monitoring POST	81
Verifying Proper Operation of Key System Lights	82
Confirming Loading of the Operating System	82
Specific Problems and Corrective Actions	82
Power Light Does Not Light	82
No Characters Appear on Screen	83
Characters Are Distorted or Incorrect	83
System Cooling Fans Do Not Rotate Properly	84
Diskette Drive Activity Light Does Not Light	84
Hard Disk Drive Activity Light Does Not Light	84
CD-ROM Drive Activity Light Does Not Light	85
Cannot Connect to a Server	85
Problems with Network	85
PCI Installation Tips	86
Problems with Application Software	86
Bootable CD-ROM Is Not Detected	86
6 Getting Help	87
7 Technical Reference	89
Server Board Jumpers	89
Enabling PCI-X on Slot 6 and Disabling On-board SCSI	90
8 Regulatory and Integration Information	91
Product Regulatory Compliance	91
Product Safety Compliance	91
Product EMC Compliance	91
Product Regulatory Compliance Markings	92
Electromagnetic Compatibility Notices	93
FCC (USA)	93
INDUSTRY CANADA (ICES-003)	94
Europe (CE Declaration of Conformity)	94
Taiwan Declaration of Conformity	94
Korean RRL Compliance	94
Australia / New Zealand	94
9 Equipment Log Worksheet	95
Equipment Log	95