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Kyocera ECOSYS P5021cdw ECOSYS P5021cdn/P5021cdw/M5026cdn/P5026cdw Operation G - Page 175

Troubleshooting, Solving Malfunctions, Machine Operation Trouble

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Troubleshooting > Troubleshooting Troubleshooting Solving Malfunctions The table below provides general guidelines for problem solving. If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following pages. If the problem persists, contact your Service Representative. NOTE When contacting us, the serial number will be necessary. To check the serial number, refer to the following: Checking the Equipment's Serial Number (page i) Machine Operation Trouble When the following machine operation troubles occur, implement appropriate procedures. Symptom The screen does not respond when the power switch is turned on. Blank sheets are ejected. Checkpoints Check the power cord. - Corrective Actions Connect both ends of the power cord securely. Check that the settings of the application software. Reference Page page 2-8 - Paper often jams. 2 or more sheets are overlaps when ejected. (multi feed) - Is the paper of the supported type? Is it in good condition? Is the paper curled, folded or wrinkled? Are there any loose scraps or jammed paper in the machine? - Turn the orientation 180 degrees around page 3-2 in which the paper is positioned. Remove the paper, turn it over, and reload it. page 3-2 Replace the paper with new paper. page 3-2 Remove any jammed paper. page 8-25 Load the paper correctly. page 3-2 Printouts are wrinkled. Is the paper loaded correctly? - Is the paper damp? Load the paper correctly. page 3-2 Turn the orientation 180 degrees around page 3-2 in which the paper is positioned. Replace the paper with new paper. page 3-2 8-7

Section	Page
Preface	2
Contents	3
Machine Features	7
Guides Provided with the Machine	9
About the Operation Guide (this Guide)	10
Structure of the guide	10
Conventions Used in This Guide	11
Menu Map	13
1 Legal and Safety Information	18
Notice	19
Safety Conventions in This Guide	19
Environment	20
Precautions for Use	21
Laser Safety (Europe)	22
SAFETY OF LASER BEAM (USA)	23
Safety Instructions Regarding the Disconnection of Power	24
Compliance and Conformity	24
Other precautions (for users in California, the United States)	24
EN ISO 7779	24
EK1-ITB 2000	25
Wireless Connection (Mexico only)	25
Security Precautions when Using Wireless LAN (If equipped)	25
Limited Use of This Product (If equipped)	26
Legal Information	27
Energy Saving Control Function	31
Automatic 2-Sided Print Function	31
Resource Saving - Paper	31
Environmental benefits of \	31
Energy Star (ENERGY STAR®) Program	31
2 Installing and Setting up the Machine	32
Part Names (Machine Exterior)	33
Part Names (Connectors/Interior)	34
Part Names (With Optional Equipments Attached)	36
Connecting the Machine and Other Devices	37
Connecting Cables	38
Connecting LAN Cable	38
Connecting USB Cable	39
Connecting the Power Cable	39
Power On/Off	40
Power On	40
Power Off	40
Using the Operation Panel	41
Operation Panel Keys	41
Operation Method	42
Selecting a Menu	43
Setting a Menu	43
Cancelling Menu Selection	43
Help Screen	43
Login/Logout	44
Login	44
Logout	45
Default Settings of the Machine	46
Setting Date and Time	46
Network Setup	48
Configuring the Wired Network	48
Configuring the Wireless Network	50
Setting Wi-Fi Direct	55
Energy Saver function	59
Auto Sleep	59
Sleep Level Set.	60
Power Off Rule (models for Europe)	61
Quiet Mode	62
Installing Software	63
Software on DVD (Windows)	63
Installing Software in Windows	64
Uninstalling the Software	70
Installing Software in Mac Computer	71
Checking the Counter	73
Additional Preparations for the Administrator	74
Strengthening the Security	74
Command Center RX	75
Accessing Command Center RX	76
Changing Security Settings	77
Changing Device Information	79
E-mail Settings	81
3 Preparation before Use	85
Loading Paper	86
Precaution for Loading Paper	86
Selecting the Paper Feeder Units	87
Loading in the Cassette 1	88
Loading in the Cassette 2	91
Precautions for Outputting Paper	93
Paper Stopper	93
4 Printing from PC	94
Printer Driver Properties Screen	95
Displaying the Printer Driver Help	96
Changing the Default Printer Driver Settings (Windows 8.1)	96
Printing from PC	97
Printing on Standard Sized Paper	97
Printing on Non-standard Sized Paper	99
Canceling Printing from a Computer	102
Printing from the Handheld Device	103
Printing by AirPrint	103
Printing by Google Cloud Print	103
Printing by Mopria	103
Printing with Wi-Fi Direct	103
Printing Data Saved in the Printer	104
Specifying the Job Box from a Computer and Storing the Job	104
Printing Document from Quick Copy Box	105
Deleting the Documents Stored in the Quick Copy Box	105
Printing Document from Proof and Hold Box	106
Deleting the Documents Stored in the Proof and Hold Box	106
Printing Documents from Private Print Box	107
Deleting the Documents Stored in the Private Print Box	107
Printing Document from Stored Job Box	108
Deleting the Documents Stored in the Stored Job Box	108
Job Box Setting	109
Monitoring the Printer Status (Status Monitor)	110
Accessing the Status Monitor	110
Exiting the Status Monitor	110
Quick View State	110
Printing Progress Tab	111
Paper Tray Status Tab	111
Toner Status Tab	111
Alert Tab	112
Status Monitor Context Menu	112
Status Monitor Notification Settings	113
5 Operation on the Machine	114
Loading Paper in the Multipurpose Tray	115
Canceling Jobs	118
Using Document Boxes	119
What is Job Box?	119
What is Removable Memory Box?	119
Operating using Removable USB Memory	120
Printing Documents Stored in Removable USB Memory	120
Print a file list	121
Removing USB Memory	121
6 Setup and Registration (System Menu)	122
System Menu	123
Operation Method	123
Menu Settings	124
Report Print	125
Paper Settings	127
Print Settings	129
Wi-Fi Direct Set	131
Wi-Fi Settings	131
Wired Network	133
Network Settings	134
Device Common	138
Security	143
User/Job Account	143
Op functions	143
Administrator	144
Adjust/Maintenance	144
Wired Status	144
Wi-Fi Status	144
Wi-Fi Direct	145
7 User Authentication and Accounting (User Login, Job Accounting)	146
Overview of User Login Administration	147
Enabling User Login Administration	148
Key Login	149
Using User Login Administration	150
Login/Logout	150
Overview of Job Accounting	151
To Manage the Number of Sheets Used on Jobs Printed from a PC	151
Enabling Job Accounting	152
Job Accounting Access	153
Job Accounting (Local)	154
Adding an Account	154
Restricting the Use of the Machine	156
Editing an Account	158
Deleting an Account	159
Job Accounting for Printing	160
Configuring Job Accounting	162
Counting the Number of Pages Printed	162
Print Accounting Report	162
Using Job Accounting	164
Login/Logout	164
Apply Limit	165
Unknown ID Job	166
Administrator settings	167
8 Troubleshooting	169
Regular Maintenance	170
Cleaning	170
Cleaning Paper Transfer Unit	170
Toner Container Replacement	171
Loading Paper	174
Troubleshooting	175
Solving Malfunctions	175
Machine Operation Trouble	175
Printed Image Trouble	177
Color printing trouble	179
Responding to Messages	180
Adjustment/Maintenance	188
Overview of Adjustment/Maintenance	188
Color Calibration Procedure	188
Registration Procedure	189
Clearing Paper Jams	193
Jam Location Indicators	193
Remove any jammed paper in Cassette 1	194
Remove any jammed paper in Cassette 2	195
Remove any jammed paper in the Multipurpose Tray	197
Remove any jammed paper in Rear Cover 1	200
9 Appendix	203
Optional Equipment	204
Overview of Optional Equipment	204
Optional Applications	207
Starting Application Use	207
Checking Details of Application	208
Paper	210
Basic Paper Specifications	210
Choosing the Appropriate Paper	211
Special Paper	214
Specifications	218
Machine	218
Printer Functions	220
Paper Feeder	221
Glossary	222