Motorola MOTOROLA ELECTRIFY User Guide - Page 61

Troubleshooting - phone covers

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Forgot your pattern or passcode? If you forget your pattern or passcode, contact your service provider. Reset To reset your phone to factory settings and erase all the data on your phone, touch > Settings > Privacy > Factory data reset > Reset phone. Warning: All data on your phone will be deleted. (Nothing on your memory card is deleted.) Troubleshooting we're here to help Crash recovery In the unlikely event that your phone stops responding to touches and key presses, try a quick reset. Remove the back cover and battery ("Assemble & charge" on page 3), then replace and switch your phone on as usual. Service & Repairs If you have questions or need assistance, we're here to help. Go to www.motorola.com/repair (United States) or www.motorola.com/support (Canada), where you can select from a number of customer care options. You can also contact the Motorola Customer Support Center at 1-800-734-5870 (United States), 1-888-390-6456 (TTY/TDD United States for hearing impaired), or 1-800-461-4575 (Canada). 59

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59
Forgot your pattern or passcode?
If you forget your pattern or passcode, contact your
service provider.
Reset
To reset your phone to factory settings and erase all the
data on your phone, touch
>
Settings
>
Privacy
>
Factory data reset
>
Reset phone
.
Warning:
All data on your phone will be deleted.
(Nothing on your memory card is deleted.)
Troubleshooting
we’re here to help
Crash recovery
In the unlikely event that your phone stops responding
to touches and key presses, try a quick reset. Remove
the back cover and battery (“
Assemble & charge
” on
page 3), then replace and switch your phone on as usual.
Service & Repairs
If you have questions or need assistance, we're here to
help.
Go to www.motorola.com/repair
(United States) or
www.motorola.com/support
(Canada), where you can
select from a number of customer care options. You can
also contact the Motorola Customer Support Center at
1-800-734-5870 (United States), 1-888-390-6456
(TTY/TDD United States for hearing impaired), or
1-800-461-4575 (Canada).