Toshiba Satellite P100-ST1072 User Manual - Page 158

Password, DVD-ROM&CD-R/RW drive, Problem, Procedure, Cannot enter

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Troubleshooting Password Problem Cannot enter password Procedure Refer to Chapter 6, Power and Power-Up Modes. DVD-ROM&CD-R/RW drive For more information, refer to Chapter 4, Operating Basics. Problem Procedure You cannot access a disc in the drive Make sure the drive's drawer is securely. Press gently until it clicks into place. Open the drawer and make sure the disc is properly seated. It should lie flat with the label facing up. A foreign object in the drawer could block laser light from reading the disc. Make sure there is no obstruction. Remove any foreign object. Check whether the disc is dirty. If it is, wipe it with a clean cloth dipped in water or a neutral cleaner. Refer to Media Care section in Chapter 4 for details on cleaning. Some discs run correctly, but others do not The software or hardware configuration may be causing a problem. Make sure the hardware configuration matches your software's needs. Check the disc's documentation. Check the type of disc you are using. The drive supports: DVD-ROM: DVD-ROM, DVD-Video CD-ROM: CD-DA, CD-Text, Photo CD™ (single/multi-session), CD-ROM Mode 1, Mode 2, CD-ROM XA Mode 2 (Form1, Form2), Enhanced CD (CD-EXTRA), CD-G (Audio CD only) Recordable: CD-R, CD-RW Check the region code on the DVD. It must match that on the DVD-ROM&CD-R/RW drive. Region codes are listed in the Optical Disc drive section in Chapter 2, The Grand Tour. 9-8 User's Manual

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9-8
User’s Manual
Troubleshooting
Password
DVD-ROM&CD-R/RW drive
For more information, refer to Chapter 4,
Operating Basics
.
Problem
Procedure
Cannot enter
password
Refer to Chapter 6,
Power and Power-Up Modes
.
Problem
Procedure
You cannot access a
disc in the drive
Make sure the drive's drawer is securely.
Press gently until it clicks into place.
Open the drawer and make sure the disc is
properly seated. It should lie flat with the label
facing up.
A foreign object in the drawer could block laser
light from reading the disc. Make sure there is no
obstruction. Remove any foreign object.
Check whether the disc is dirty. If it is, wipe it with
a clean cloth dipped in water or a neutral cleaner.
Refer to
Media Care
section in Chapter 4 for
details on cleaning.
Some discs run
correctly, but others do
not
The software or hardware configuration may be
causing a problem. Make sure the hardware
configuration matches your software's needs.
Check the disc's documentation.
Check the type of disc you are using. The drive
supports:
DVD-ROM:
DVD-ROM, DVD-Video
CD-ROM:
CD-DA, CD-Text, Photo CD™
(single/multi-session), CD-ROM
Mode 1, Mode 2, CD-ROM XA
Mode 2 (Form1, Form2),
Enhanced CD (CD-EXTRA), CD-G
(Audio CD only)
Recordable:
CD-R, CD-RW
Check the region code on the DVD. It must
match that on the DVD-ROM&CD-R/RW drive.
Region codes are listed in the
Optical Disc drive
section in Chapter 2,
The Grand Tour
.