Brother International HL-3170CDW Users Manual - English - Page 166

Troubleshooting Error message Cause Action Jam Rear The paper is jammed in the back of See Paper is jammed at the back of the machine the machine. on page 167. Jam Tray 1 The paper is jammed in the paper See Paper is jammed in the Paper Tray on page 163. tray of the machine. Limit Exceeded The print limit set in Secure Function Lock 2.0 was reached. Contact your administrator to check your Secure Function Lock Settings. Log Access Error The machine could not access the Contact your administrator to check the Store Print print log file in the server. Log to Network settings. Manual Feed (For detailed information, see Network User's Guide: Store Print Log to Network) Manual was selected as the paper Place the same size of paper in the Manual Feed Slot 5 source when there was no paper in as is shown on the LCD. If the machine is in Pause the Manual Feed Slot. mode, press Go (see Loading paper in the Manual feed slot on page 12). No Belt Unit The belt unit is not installed correctly. Reinstall the belt unit (see Replacing the belt unit on page 128). No Paper Load paper in . The machine is out of paper or paper is not correctly loaded in the specified paper tray. Put paper in the indicated paper tray. Make sure the paper guides are set to the correct size. No Permission Printing color documents is restricted. Contact your administrator to check your Secure Function Lock Settings. No Toner The toner cartridge or the toner cartridge and drum unit assembly is not installed correctly. Remove the toner cartridge and drum unit assembly, remove the toner cartridge from the drum unit, and reinstall the toner cartridge back into the drum unit. Reinstall the toner cartridge and drum unit assembly back in the machine. If the problem continues, replace the toner cartridge (see Replacing the toner cartridges on page 111). No Tray The standard paper tray is not Reinstall the standard paper tray. installed or not installed correctly. No Waste Toner The waste toner box is not installed Reinstall the Waste Toner Box (see Replacing the correctly. waste toner box on page 133). Not Available The requested function is not Contact your administrator to check your Secure permitted to all User IDs by Secure Function Lock Settings. Function Lock 2.0. Out of Memory Secure Print Data is full. The machine's memory is full. Press Cancel and delete the previously stored secure print data. Out of Memory The machine's memory is full. Reduce the complexity of your document or reduce the print resolution. Print Unable ## The machine has a mechanical problem. Press and hold down to turn the machine off. Wait a few seconds, then turn it on again. If the problem continues, call Brother Customer Service. 160