Canon BJC-2100 Series User Manual
Canon BJC-2100 Series Manual
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Canon BJC-2100 Series manual content summary:
- Canon BJC-2100 Series | User Manual - Page 1
Color Bubble Jet™ Printer BJC-2100 Series User's Manual - Canon BJC-2100 Series | User Manual - Page 2
the Printer Printing Your Document Loading Plain Paper Paper Handling Paper and Other Print Media Notes on Handling Print Media Setting the Paper Thickness Lever Printing on Special Media Types Printing Photographs Using BJ Cartridges Types of BJ Cartridges BJ Cartridge Guidelines Replacing Ink - Canon BJC-2100 Series | User Manual - Page 3
Using the Windows Printer Driver Printer Driver Basics Opening the Printer Properties Dialog Box Selecting the Print Mode Setting the Page Size Confirming the Paper Feed Using Online Help Closing the Printer Properties Dialog Box Using the Macintosh Printer Driver Printer Driver Basics Selecting a - Canon BJC-2100 Series | User Manual - Page 4
Does Not Feed An Error Message Appears Other Problems Before You Call for Help Getting Help From Canon Specifications Printing Specifications Printing Area Using the Optional IS-22 Color Image Scanner Cartridge Using the Scanner Using the Scanner With Windows Using the Scanner With Macintosh Scanner - Canon BJC-2100 Series | User Manual - Page 5
Introduction Welcome Printer Documentation How to Use This Manual Copyright Disclaimer Trademarks FCC Regulations Canadian Radio Interference Regulations Safety Precautions Introduction 5 - Canon BJC-2100 Series | User Manual - Page 6
the BJC-2100 Series Color Bubble Jet Printer. Printer Documentation The documentation for your printer consists of these items: I Quick Start Guide Shows you how to set up the printer and prepare it for operation according to your computer system. You may also need your computer manual for - Canon BJC-2100 Series | User Manual - Page 7
the printer. This arrow and blue text indicate a link to where you can find more information about the current subject. This manual uses the following symbols depending on the computer system you are using. Always observe the instructions indicated by these symbols. Windows Indicates information - Canon BJC-2100 Series | User Manual - Page 8
button in the tool bar, and then click within the screen of the User's Manual. Use this button to display the previous page of the User's Manual. Use this button to display the next page of the User's Manual. Use this button to return to the page you were viewing previously. This button - Canon BJC-2100 Series | User Manual - Page 9
to search for a word. This arrow and blue text indicate a jump to another location in the User's Manual where the topic shaded in blue is discussed. This column displays a table of contents for the User's Manual. Click the desired item to jump to the topic. Click the + (or ) symbol when you wish - Canon BJC-2100 Series | User Manual - Page 10
Canon Computer Systems, Inc. Disclaimer Canon Computer Systems, Inc. has reviewed this manual thoroughly in order to make it an easy to use guide for your Canon BJC-2100 Series Color Bubble Jet Printer products described. Your printer and the software media included with your printer have been sold - Canon BJC-2100 Series | User Manual - Page 11
, BCI, BJ, and Bubble Jet are trademarks, and SelectExchange is a service mark of Canon Inc. Print Planet is a service mark of Canon Computer Systems, Inc. Microsoft and Windows are registered trademarks of Microsoft Corporation in the U.S. and other countries. Mac and the Mac logo are trademarks - Canon BJC-2100 Series | User Manual - Page 12
FCC Regulations Color Bubble Jet Printer, Model BJC-2100 This device complies with Part 15 of the FCC Rules. Operation radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee - Canon BJC-2100 Series | User Manual - Page 13
in Subpart B of Part 15 of FCC Rules. Do not make any changes or modifications to the equipment unless otherwise specified in the manual. If such changes or modifications should be made, you could be required to stop operation of the equipment. Canadian Radio Interference Regulations This digital - Canon BJC-2100 Series | User Manual - Page 14
to use the printer in any way not described in this manual as this could result in unforeseen printer faults or cause a fire or electric shock. Printer Location Power Supply and Power Cord Cleaning and Maintaining the Printer Working Around the Printer BJ® Cartridges and Ink Tanks Introduction 14 - Canon BJC-2100 Series | User Manual - Page 15
very humid or dusty, in direct sunlight, or close to a heating appliance or fireplace. To avoid the risk of fires or electric shocks, install the printer in a location with an ambient temperature range of 41 to 95°F (5 to 35°C) and humidity of 10 to 90% (condensation free). Introduction 15 - Canon BJC-2100 Series | User Manual - Page 16
time. Such obstacles could prevent you from unplugging the printer when a printer fault occurs and cause a fire or electric shock. When you are carrying the printer, always use both hands and hold the printer by both ends. When you are moving the printer to another location, keep it stable so that - Canon BJC-2100 Series | User Manual - Page 17
Safety Precautions I Power Supply and Power Cord The socket-outlet shall be installed near the equipment and shall be easily accessible. Do not attempt to plug the power cord into the power outlet or unplug the power cord when your hands are wet. This could cause an electric shock. Always push the - Canon BJC-2100 Series | User Manual - Page 18
detect smoke, unusual smells or strange noises around the printer, immediately unplug the power cord. Continuing to use the printer in these circumstances could cause a fire or electric shock. Call the Canon Customer Care Center. Getting Help From Canon Always grasp the plug when you unplug the power - Canon BJC-2100 Series | User Manual - Page 19
printer, such substances could cause a fire or electric shock. Always unplug the printer from the power outlet when you are cleaning the printer. If you mistakenly plug in the printer modify the printer. There are no user serviceable parts inside the printer. The printer contains highvoltage - Canon BJC-2100 Series | User Manual - Page 20
, etc.) on top of the printer. Such objects could fall or spill into the printer and cause a fire or electric shock. If any foreign object (metal or liquid) enters the printer, unplug the power cord and call the Canon Customer Care Center. Continued use of the printer when a foreign object has fallen - Canon BJC-2100 Series | User Manual - Page 21
the reach of small children. If a child inadvertently licks a BJ cartridge or ink tank or ingests any ink, consult a physician immediately. Do not subject BJ cartridges or ink tanks to shocks or excessive vibration. This could cause the ink to leak out and stain your clothing or the surroundings. Do - Canon BJC-2100 Series | User Manual - Page 22
Basic Printing Procedures Examining the Printer Printing Your Document Loading Plain Paper Basic Printing Procedures 22 - Canon BJC-2100 Series | User Manual - Page 23
This section describes the parts of the printer and how they function. I Front View Paper Guide Align this guide with the edge of the sheet loaded into the auto sheet feeder. RESUME Button After you have resolved a sheet feeding problem, press this button to resume printing. You can also press - Canon BJC-2100 Series | User Manual - Page 24
and opening the front cover unnecessarily as print head cleaning consumes ink. I Back View Power Cord Connect the power cord to the back of the printer then connect the other end to a power outlet. The printer switches on automatically after you connect the power cord. There is no power button - Canon BJC-2100 Series | User Manual - Page 25
are using. Examining the Printer Cartridge Holder Holds the BJ cartridge or the optional IS-22 Color Image Scanner Cartridge. Cartridge Lock Lever Unlocks the cartridge holder so you can remove and replace the BJ cartridge. Raise the cartridge lock lever to release the BJ cartridge and lower it to - Canon BJC-2100 Series | User Manual - Page 26
program you are using. 2 Make sure that the printer is set up properly. • Make sure that the printer is plugged in. • Load a stack of plain paper into the auto sheet feeder. Now you define settings in the printer driver dialog box. For Windows users For Macintosh users Basic Printing Procedures 26 - Canon BJC-2100 Series | User Manual - Page 27
Windows For Windows users Printing Your Document 1 Open the Printer Properties dialog box. Select the command used for printing, make sure the Canon BJC-2100 is selected as the default printer, and then click the Properties button. (Depending on the application program you use, the print - Canon BJC-2100 Series | User Manual - Page 28
Printing Your Document Windows 2 Specify the necessary print settings in the printer driver. Using the Windows Printer Driver 3 Click the OK button to close the Printer Properties dialog box. Basic Printing Procedures 28 - Canon BJC-2100 Series | User Manual - Page 29
Windows 4 Start printing from the application program. Click the OK button. Printing begins. Printing Your Document Click Here Basic Printing Procedures 29 - Canon BJC-2100 Series | User Manual - Page 30
Monitor checks the status of the printer. If an error occurs, the BJ Printer Status Monitor displays the cause of the error and a solution. The BJ Printer Status Monitor also detects the remaining ink in the BJ cartridge and displays a warning message when the ink is low. Basic Printing Procedures - Canon BJC-2100 Series | User Manual - Page 31
Printing Your Document Macintosh For Macintosh users 1 Select the command used for printing to open the dialog box. Normally select Print or Page Setup from the File menu. 2 Specify the necessary print settings in the printer driver. Using the Macintosh Printer Driver Basic Printing Procedures 31 - Canon BJC-2100 Series | User Manual - Page 32
Print button. Printing begins. The following screen appears during printing. Printing Your Document When a single Macintosh computer is connected to the printer, and while printing from the print server in a network environment, the print progress is displayed. While printing from a client unit in - Canon BJC-2100 Series | User Manual - Page 33
Loading Plain Paper This section describes how you load plain paper. 1 Lower the paper output tray. Paper Output Tray Note The paper output tray can be raised while you are not printing. Basic Printing Procedures 33 - Canon BJC-2100 Series | User Manual - Page 34
the auto sheet feeder. (You can print on either side of plain paper.) • Slide the paper guide to the left side of the stack until it is snug. Load Limit Mark Print Side Paper Guide Note Make sure that the top of the stack is not higher than the load limit mark - Canon BJC-2100 Series | User Manual - Page 35
Paper Handling Paper and Other Print Media Notes on Handling Print Media Setting the Paper Thickness Lever Printing on Special Media Types Artist Canvas Back Print Film Banner Paper Glossy Photo Cards Glossy Photo Paper Greeting Cards High Gloss Film High Resolution Paper Magnet Sheets - Canon BJC-2100 Series | User Manual - Page 36
US Commercial #10 and European DL sizes. You can also use the envelopes that come with Canon Greeting Cards. Do not use other envelope sizes. I Canon Specialty Paper • Artist Canvas Use this media to add an artistic touch to your images and artwork. In the printer driver, select High Resolution - Canon BJC-2100 Series | User Manual - Page 37
printed. You cannot print on this media using the BC-22e Photo BJ Cartridge. • Banner Paper This banner paper allows you to print on up to sheet. In the printer driver, select Plain Paper for the Media Type when you load this paper. • Bubble Jet Paper (water resistant) The Canon Bubble Jet Paper has - Canon BJC-2100 Series | User Manual - Page 38
1/2-fold sizes. In the printer driver, select High Resolution Paper for the Media Type. • High Gloss Film A film sheet with a higher gloss than Glossy Photo Paper. To obtain the highest quality reproduction of photographs, use this media with the BC-21e Color BJ Cartridge. You cannot print on this - Canon BJC-2100 Series | User Manual - Page 39
size. In the printer driver, select Glossy Photo Paper for the Media Type. • Transparencies Use transparencies to prepare materials for use with an overhead projector. To avoid paper jams and other problems, do not use transparencies intended for use with other Canon BJ printers, laser printers, or - Canon BJC-2100 Series | User Manual - Page 40
printer driver and select the settings that match the media loaded in the printer. Using the Windows Printer Driver Using the Macintosh Printer Driver Media Load Limit Print Side Printer Driver A4 Letter, A4 Letter Letter, A4 Letter, A4 #10 Env. DL Env. Plain Paper Plain Paper High Resolution - Canon BJC-2100 Series | User Manual - Page 41
Notes on Handling Print Media I Paper Handling Guidelines To avoid poor print quality and possible damage to the printer, do not use the types of media listed below. • Folded paper • Curled paper • Creased or crumpled paper • Damp or wet paper • Excessively thin media (weight - Canon BJC-2100 Series | User Manual - Page 42
ejected, and do not touch the print side until the ink is dry. Guidelines on how long ink takes to dry on each media are as follows. Artist About 2 minutes About 30 minutes About 15 minutes • When large amounts of ink are being used, certain types of media may curl during printing. If this occurs - Canon BJC-2100 Series | User Manual - Page 43
I Media Sizes Notes on Handling Print Media Paper Letter Legal A4 A5 B5 Glossy Photo Cards US Commercial #10 envelope European DL envelope Canon Greeting Card envelope Width × Length (mm) 8.5 × 11.0 in. 8.5 × 14.0 in. 210.0 × 297.0 mm 148.0 × 210.0 mm 182.0 × 257.0 mm 4.65 × 8.43 in. (118.0 × 214 - Canon BJC-2100 Series | User Manual - Page 44
Setting the Paper Thickness Lever Set the paper thickness lever to match the media type. Paper Thickness Lever Paper Handling 44 - Canon BJC-2100 Series | User Manual - Page 45
Media Plain paper Artist Canvas Back Print Film Banner Paper Brilliant White Paper Bubble Jet Paper Glossy Photo Cards Glossy Photo Paper Greeting Cards High Gloss Film High Resolution Paper Magnet Sheets Transparencies T-Shirt Transfer Envelopes Setting the Paper Thickness Lever Paper thickness - Canon BJC-2100 Series | User Manual - Page 46
Printing on Special Media Types Artist Canvas Back Print Film Banner Paper Glossy Photo Cards Glossy Photo Paper Greeting Cards High Gloss Film High Resolution Paper Magnet Sheets Transparencies T-Shirt Transfer Envelopes Paper Handling 46 - Canon BJC-2100 Series | User Manual - Page 47
• Load one sheet at a time. • Set the paper thickness lever to the right. • Set the Media Type setting in the printer driver to High Resolution Paper. Windows Selecting the BJ Cartridge and Media Type Macintosh Changing the Print Dialog Box Settings • Set the Page Size setting to Custom in the - Canon BJC-2100 Series | User Manual - Page 48
side) facing up. Print Side (Rough Side) • You can load up to 10 sheets at one time in the sheet feeder. • Select Back Print Film as the Media Type setting in the printer driver. Windows Selecting the BJ Cartridge and Media Type Macintosh Changing the Print Dialog Box Settings • After printing - Canon BJC-2100 Series | User Manual - Page 49
for printing long posters or banners (up to six sheets in length). • Printing on banner paper consumes a great deal of ink. If the BJ cartridge is low on ink, replace it. • Position the printer so that the banner paper can hang straight down as it emerges. • Do not allow the banner to touch your - Canon BJC-2100 Series | User Manual - Page 50
print, plus one extra. A maximum of six sheets can be printed at one time. In this case, tear off seven sheets. • When setting the paper guide, leave a small space along the edge of the paper. Printing Side Paper Handling 50 - Canon BJC-2100 Series | User Manual - Page 51
folded up and not hanging down. • Fold the joint between sheet 1 and sheet 2 upward. • Set the Media Type setting in the printer driver to Plain Paper. Windows Selecting the BJ Cartridge and Media Type Macintosh Changing the Print Dialog Box Settings • Select the Banner Printing option in the - Canon BJC-2100 Series | User Manual - Page 52
printer driver to Glossy Photo Cards. Windows Selecting the BJ Cartridge and Media Type Macintosh Changing the Print Dialog Box Settings • After printing, remove each sheet from the tray as it is ejected. • Remove the borders along the perforations. See the Glossy Photo Card instructions for - Canon BJC-2100 Series | User Manual - Page 53
Sheet (B) provided with the paper behind the Glossy Photo Paper. See the instructions on the Loading Support Sheet for details. Printing Side (Glossy Side) Loading Support Sheet (B) Note Do not use Loading Support Sheet (A), which is also included in the Glossy Photo Paper package. Paper - Canon BJC-2100 Series | User Manual - Page 54
• Load the 1/4-fold Greeting Cards with the words "Canon Greeting Cards" facing the paper tray. • Set the paper thickness lever to the right. • Set the Media Type setting in the printer driver to Other Paper. Windows Selecting the BJ Cartridge and Media Type Macintosh Changing the Print Dialog - Canon BJC-2100 Series | User Manual - Page 55
side (the glossy side) facing up. • Load one sheet at a time. • Set the Media Type setting in the printer driver to High Gloss Film. Windows Selecting the BJ Cartridge and Media Type Macintosh Changing the Print Dialog Box Settings • After printing, remove each sheet from the output tray as it - Canon BJC-2100 Series | User Manual - Page 56
Media Types Windows Selecting the BJ Cartridge and Media Type Macintosh Changing the Print Dialog Box Settings • You can allow up to 20 sheets to stack in the output tray. However, if the printed paper curls, or ink does not dry quickly, remove each sheet as it comes out of the printer. After - Canon BJC-2100 Series | User Manual - Page 57
Printing on Special Media Types I Magnet Sheets Prepare the Magnet Sheet as follows: • Place one sheet of plain paper behind one Magnet Sheet. • Place both sheets on a hard surface to align the bottom edge and sides. Plain paper Glossy side of Magnet Sheet Paper Handling 57 - Canon BJC-2100 Series | User Manual - Page 58
Printing on Special Media Types • From the bottom edge, roll the two sheets together with the plain paper facing out and glossy side of the Magnet Sheet facing inside. 1.5" • Once rolled, hold in this position for 20 seconds. 1.5" • Unroll the media and place it in the sheet feeder immediately. • - Canon BJC-2100 Series | User Manual - Page 59
Type setting in the printer driver to Glossy Photo Paper. Windows Selecting the BJ Cartridge and Media Type Macintosh Changing the Print Dialog Box Settings • Remove each printed sheet as it is ejected from the printer. • Do not touch the printed side until the ink is completely dry. About - Canon BJC-2100 Series | User Manual - Page 60
special film for use in overhead projectors. Do not use transparencies for other types of printers or for photocopiers because they will cause paper jams. • Do not use the BC-22e Photo BJ Cartridge when printing transparencies. • Do not leave transparencies exposed to high humidity. Use them as soon - Canon BJC-2100 Series | User Manual - Page 61
printer driver. Windows Selecting the BJ Cartridge and Media Type Macintosh Changing the Print Dialog Box Settings • After printing, remove each printed sheet from the output tray as it is ejected. • Transparencies require about 15 minutes for the ink - Canon BJC-2100 Series | User Manual - Page 62
lever to the right. • Set the Media Type setting in the printer driver to T-Shirt Transfer.You must select T-Shirt Transfer as the Media Type for the image to be reversed. Windows Selecting the BJ Cartridge and Media Type Macintosh Changing the Print Dialog Box Settings • After printing - Canon BJC-2100 Series | User Manual - Page 63
on Special Media Types I Envelopes • To assure crisp, clear printing, do not use envelopes with textured or coated surfaces. To avoid paper feed problems, do not use double-flap envelopes or envelopes with exposed adhesive seals. • Prepare the envelopes. 1 Press down on the corners and the middle - Canon BJC-2100 Series | User Manual - Page 64
five envelopes in the sheet feeder. • Be sure to set the paper thickness lever to the right. • Set the Media Type to Envelope in the printer driver. • Do not allow more than five envelopes to stack up in the output tray. Paper Handling 64 - Canon BJC-2100 Series | User Manual - Page 65
, or photographic images downloaded from a home page on the Internet, follow these guidelines. • Use the BC-22e Photo BJ Cartridge. • Use special media designed for reproducing photographs. • Use the correct print settings in the printer driver. 1 Make sure that the printer is plugged in. Also - Canon BJC-2100 Series | User Manual - Page 66
the printer driver settings. For Windows users For Macintosh users Printing Photographs Note For optimum reproduction of all the color tones, make sure that the Media Type setting is correct for the media you have loaded in the printer. Windows For Windows users 1 Open the Printer Properties - Canon BJC-2100 Series | User Manual - Page 67
the Photo icon in the Print dialog box. 3 Select Photo in the BJ Cartridge setting, and click the Print button. I About Photo Optimizer The Photo Optimizer color balance and overor underexposure before printing. Windows 1 2 3 Open the Printer Properties dialog box, then click the Main - Canon BJC-2100 Series | User Manual - Page 68
Printing Photographs 4 Check the Whole Page checkbox, if necessary. Enabled: When the Whole Page setting is enabled, the Photo Optimizer adjusts multiple photographic images appearing on the same page separately. Use this setting when any trimmed or rotated images are contained in the page. - Canon BJC-2100 Series | User Manual - Page 69
Using BJ Cartridges Types of BJ Cartridges BJ Cartridge Guidelines Replacing Ink Tanks Replacing the BJ Cartridge Using BJ Cartridges 69 - Canon BJC-2100 Series | User Manual - Page 70
. Select the BJ cartridge that best meets your particular print job. I BC-21e Color BJ Cartridge (included with printer) Use this BJ cartridge for standard high-quality color printing. BCI-21 Color Ink Tank BCI-21 Black Ink Tank BC-21e Color BJ Cartridge BJ Cartridge Without Ink Tanks Using BJ - Canon BJC-2100 Series | User Manual - Page 71
contains two replaceable ink tanks: • BCI-21 Color Ink Tank Contains Cyan, Magenta, and Yellow (CMY) inks. • BCI-21 Black Ink Tank Contains only black ink. The following BJ cartridges consist of a print head and ink tank sealed in one unit. When this BJ cartridge runs out of ink, discard the entire - Canon BJC-2100 Series | User Manual - Page 72
safely out of the reach of small children. If a child inadvertently licks a BJ cartridge or ink tank or ingests any ink, consult a physician immediately. • Do not leave an empty ink tank in a BJ cartridge. Remove it immediately after ink runs out. • To maintain optimum print quality, use up a BJ - Canon BJC-2100 Series | User Manual - Page 73
the Print Head BJ Cartridge Guidelines BC-20 Black BJ Cartridge BC-22e Photo BJ Cartridge BC-21e Color BJ Cartridge • Replace the BJ cartridge • Change the Ink Tank(s) Printing a Nozzle Check Pattern Cleaning the Print Head Replacing Ink Tanks Replacing the BJ Cartridge Using BJ Cartridges 73 - Canon BJC-2100 Series | User Manual - Page 74
the BC-21e Color BJ Cartridge, you can replace the ink tanks when they run out of ink. When you purchase extra ink tanks, specify the BCI-21 Color Ink Tank or BCI-21 Black Ink Tank. Make sure the printer is connected to the power outlet. 1 Open the front cover. The cartridge holder moves to the - Canon BJC-2100 Series | User Manual - Page 75
, or areas of the work site, do not shake or drop the ink tank when you are handling it. Also, do not press in on the sides of the ink tank. • Dispose of the ink tank immediately to prevent spilling and staining. • Be sure to leave the BJ cartridge in the printer. Using BJ Cartridges 75 - Canon BJC-2100 Series | User Manual - Page 76
when you are handling it. Also, do not press in on the sides of the ink tank. • Discard the protective cap immediately. Do not attempt to reattach the cap once removed. • To avoid interfering with the ink supply from a tank, do not touch an open ink port on the ink tank. Using BJ Cartridges 76 - Canon BJC-2100 Series | User Manual - Page 77
4 Slide the new ink tank into the slot. Replacing Ink Tanks 5 Firmly push the ink tank tab down and back into an upright position until the tank locks into place. Using BJ Cartridges 77 - Canon BJC-2100 Series | User Manual - Page 78
6 Close the front cover. Replacing Ink Tanks Note • The cartridge holder moves to the home position on the right side of the printer. • The printer automatically cleans the print head unit. Using BJ Cartridges 78 - Canon BJC-2100 Series | User Manual - Page 79
BC-20 Black BJ Cartridge or BC-22e Photo BJ Cartridge runs out of ink, or when you want to switch a BJ cartridge with another one, follow the procedure below to change the BJ cartridges. Make sure the printer is connected to the power outlet. 1 Open the front cover. The cartridge holder moves to the - Canon BJC-2100 Series | User Manual - Page 80
Replacing the BJ Cartridge 2 Raise the blue cartridge lock lever on the right side of the cartridge holder to unlock the cartridge holder. 3 Lift the BJ cartridge out of the cartridge holder. Using BJ Cartridges 80 - Canon BJC-2100 Series | User Manual - Page 81
, dispose of it immediately. If you are exchanging BJ cartridges for a special print job, hold the BJ cartridge with the label facing you and the print head down and store it in the SB-21 Ink Cartridge Storage Box. Note Always hold the BJ cartridge by its sides. Never touch the silver plate, print - Canon BJC-2100 Series | User Manual - Page 82
4 Take the new BJ cartridge out of its package. Remove the orange protective cap and tape. Replacing the BJ Cartridge Protective Cap Protective Tape 5 Set the BJ cartridge into the cartridge holder. Then lower the cartridge lock lever until it locks into place. Using BJ Cartridges 82 - Canon BJC-2100 Series | User Manual - Page 83
paper thickness lever for the type of media that you are going to load. Setting the Paper Thickness Lever 7 Close the front cover. Note • The cartridge holder moves to the home position on the right side of the printer. • The printer automatically cleans the print head unit. Using BJ - Canon BJC-2100 Series | User Manual - Page 84
Using the Windows Printer Driver Printer Driver Basics Opening the Printer Properties Dialog Box Selecting the Print Mode Setting the Page Size Confirming the Paper Feed Using Online Help Closing the Printer Properties Dialog Box Using the Windows Printer Driver 84 - Canon BJC-2100 Series | User Manual - Page 85
with your computer, you must install the printer driver. For instructions on installing the printer driver, refer to the Quick Start Guide. Note You'll also want to use the online Help to learn more about the functions of the printer driver. Using Online Help Using the Windows Printer Driver 85 - Canon BJC-2100 Series | User Manual - Page 86
program. I From Your Application Program You can open the Printer Properties dialog box from your application program before printing. 1 Select the command used for printing (for example, Print or Print Setup in the File menu) in your application program. Using the Windows Printer Driver 86 - Canon BJC-2100 Series | User Manual - Page 87
Opening the Printer Properties Dialog Box 2 Make sure that Canon BJC-2100 is selected in the Printer box. If another printer name is displayed, click the down-arrow and then select Canon BJC-2100 from the pull-down list. Using the Windows Printer Driver 87 - Canon BJC-2100 Series | User Manual - Page 88
Opening the Printer Properties Dialog Box 3 Click the Properties button. The Printer Properties dialog box opens. Make sure that the Main, Page Layout, Stamp/Background, and Maintenance tabs are displayed in the Printer Properties dialog box. Using the Windows Printer Driver 88 - Canon BJC-2100 Series | User Manual - Page 89
to specify print settings that are common to all application programs, open the Printer Properties dialog box directly from the Start menu. This method is also Settings, then click Printers. 2 When the Printers window is displayed, click the Canon BJC-2100 icon. Using the Windows Printer Driver 89 - Canon BJC-2100 Series | User Manual - Page 90
box. Note When you open the Printer Properties dialog box directly from the Start menu, some other tabs (such as General and Details) are added by the Windows operating system. For more details on these additional tabs, refer to your Windows documentation. Using the Windows Printer Driver 90 - Canon BJC-2100 Series | User Manual - Page 91
documents that consist mostly of text (such as word processor files) at the standard print quality. BJ Cartridge Media Type Color Plain Paper Gives priority to print speed rather than print quality. Use this print mode for trial printing. Color Plain Paper Using the Windows Printer Driver 91 - Canon BJC-2100 Series | User Manual - Page 92
with fine gradations of tone. Photo Glossy Photo Paper • In addition to the BJ Cartridge and Media Type settings, other print settings are also pre-assigned in each icon in learn about all the features of the printer driver, use the online help. Using Online Help Using the Windows Printer Driver 92 - Canon BJC-2100 Series | User Manual - Page 93
Printer Properties dialog box, then click the Main tab. 2 Select the desired icon according to your print purpose in the Choose Print Mode box. 3 Make sure that the BJ Cartridge and Media Type settings match the BJ cartridge and print media installed in the printer. Using the Windows Printer Driver - Canon BJC-2100 Series | User Manual - Page 94
Note Selecting the Print Mode When you change a default setting in the BJ Cartridge or Media Type box, the icon that indicates the current settings changes to User-modified. Current online help feature to learn how to save the modified settings. Using Online Help Using the Windows Printer Driver 94 - Canon BJC-2100 Series | User Manual - Page 95
use from within the application program before printing. Also make sure that the Page Size setting in the Printer Properties dialog box is identical to the paper size setting in the application program. I Confirming Page Layout tab and make the correct selections. Using the Windows Printer Driver 95 - Canon BJC-2100 Series | User Manual - Page 96
Setting the Page Size I Changing the Page Size (for standard paper sizes) 1 Click the Page Layout tab. 2 Click the down-arrow in the Page Size box, then select the appropriate page size from the pull-down list. Using the Windows Printer Driver 96 - Canon BJC-2100 Series | User Manual - Page 97
Setting the Page Size I Changing the Paper Size (for custom paper sizes) 1 Click the Page Layout tab. 2 Click the down-arrow in the Page Size box, then select Custom Size from the pull-down list. The Custom Page Size dialog box is displayed. Using the Windows Printer Driver 97 - Canon BJC-2100 Series | User Manual - Page 98
ranges: width: 3.94" to 9.50" (100.0 mm to 241.3 mm) height: 3.94" to 23.0" (100.0 mm to 584.2 mm) 4 Click the OK button. Using the Windows Printer Driver 98 - Canon BJC-2100 Series | User Manual - Page 99
and make the correct selections. Use the online help feature to find out about the Settings on the Page Layout tab. Using Online Help Note Manual Feed is not available for the BJC-2100. Only Auto Feeder is provided. Using the Windows Printer Driver 99 - Canon BJC-2100 Series | User Manual - Page 100
Information on a Particular Topic 1 When you click the ? button on the upper right corner of the Printer Properties dialog box, the shape of the mouse pointer changes to . 2 Click the desired item to learn more about the item. A detailed explanation appears. Using the Windows Printer Driver 100 - Canon BJC-2100 Series | User Manual - Page 101
corner of the Printer Properties dialog box. 2 When the contents of the Canon BJ Printer Driver Help are displayed, select the desired item to learn more about the item. To find an item you want information about, click the Index or Find tab and enter a keyword. Using the Windows Printer Driver 101 - Canon BJC-2100 Series | User Manual - Page 102
specifying the necessary print settings, close the Printer Properties dialog box and start your print job. 1 Make sure the information on the tabs is correct. 2 Click the OK button. The print settings become enabled and the Printer Properties dialog box closes. Using the Windows Printer Driver 102 - Canon BJC-2100 Series | User Manual - Page 103
Box • To set the print settings without closing the Printer Properties dialog box, click the Apply button. • To ignore any changes you have made, click the Cancel button. • To change the print settings back to the factory settings, click the Defaults button. Using the Windows Printer Driver 103 - Canon BJC-2100 Series | User Manual - Page 104
Using the Macintosh Printer Driver Printer Driver Basics Selecting a Printer Driver Changing the Page Setup Dialog Box Settings Changing the Print Dialog Box Settings Using Balloon Help Using Background Printing Using the Printer With a Network Using the Macintosh Printer Driver 104 - Canon BJC-2100 Series | User Manual - Page 105
Printer Driver Basics The printer driver controls communication between the printer and your computer. To use the printer with your computer, you must install the printer driver. For instructions on installing the printer driver, refer to the Quick Start Guide. Note You'll also want to use the - Canon BJC-2100 Series | User Manual - Page 106
into Chooser in the Apple Menu and choose the correct printer driver. I Selecting the Printer Driver Using Chooser • Make sure the printer is connected to your Macintosh. 1 Select Chooser from the Apple Menu. The Chooser is displayed. 2 Click the BJC-2100 icon. Using the Macintosh Printer Driver 106 - Canon BJC-2100 Series | User Manual - Page 107
Selecting a Printer Driver 3 To perform background printing, set Backgrounding to On. Close Box Click On 4 Click in the close box to close the Chooser. You can now use the BJC-2100 for printing. Using the Macintosh Printer Driver 107 - Canon BJC-2100 Series | User Manual - Page 108
your application, open the Page Setup dialog box and select the paper size you are using with your printer. I Selecting the Paper Size and the Orientation You can open the Page Setup dialog box from your the appropriate paper size from the pop-up menu. Using the Macintosh Printer Driver 108 - Canon BJC-2100 Series | User Manual - Page 109
Setup from the File menu, and the Page Setup dialog box is displayed. Depending on the application, more options may be displayed. Using the Macintosh Printer Driver 109 - Canon BJC-2100 Series | User Manual - Page 110
box the default, so that it is automatically selected whenever a new document is created, place a check mark in the Save Settings checkbox. Using the Macintosh Printer Driver 110 - Canon BJC-2100 Series | User Manual - Page 111
the BJ Cartridge and Media Type settings to match your printer setup, then Manual for your application program. 1 Select the command you use for Printing in your application program. Normally, click Print from the File menu, and the Print dialog box is displayed. Using the Macintosh Printer Driver - Canon BJC-2100 Series | User Manual - Page 112
Changing the Print Dialog Box Settings 2 Enter the number of copies to be printed, and then set which pages are to be printed. Note When only certain pages of a document are to be printed, click the From button and enter the first and last print pages. Using the Macintosh Printer Driver 112 - Canon BJC-2100 Series | User Manual - Page 113
be printed out in monochrome, place a check mark in the Print Grayscale checkbox. • Paper Feed includes only Auto Feeder as a selection item. Using the Macintosh Printer Driver 113 - Canon BJC-2100 Series | User Manual - Page 114
Halftoning and Color Correction for the selected Print Mode. Print Mode Icons Text Graphic Photo Manual Prints documents made up primarily of text at normal quality. Intended for printing graphs and other to close the Print dialog box and start the print job. Using the Macintosh Printer Driver 114 - Canon BJC-2100 Series | User Manual - Page 115
, and click the Options... button. The Options dialog box is displayed. 2 Select Preview as the output destination, and click the OK button. Using the Macintosh Printer Driver 115 - Canon BJC-2100 Series | User Manual - Page 116
Changing the Print Dialog Box Settings 3 Click the Preview button in the Print dialog box. The Preview dialog box is displayed. Using the Macintosh Printer Driver 116 - Canon BJC-2100 Series | User Manual - Page 117
Print Dialog Box Settings Note When the preview screen is displayed as a result of selecting manual for Print Mode, you can adjust the Color Balance and Density Settings. 4 When you are 2 Select PICT File as the output destination, and click the OK button. Using the Macintosh Printer Driver 117 - Canon BJC-2100 Series | User Manual - Page 118
Changing the Print Dialog Box Settings 3 Click the File button in the Print dialog box. 4 Type in the name under which you want to save and click the Save button. The document data is saved in PICT file format. Using the Macintosh Printer Driver 118 - Canon BJC-2100 Series | User Manual - Page 119
the Help menu. Position the pointer over the desired item to display a balloon help explanation. 1 Select Show Balloons from the Help menu. 2 Display the printer driver screens (the Page Setup dialog box, the Print dialog box, and so forth). 3 Position the cursor over the item for which you want to - Canon BJC-2100 Series | User Manual - Page 120
, select Chooser from the Apple Menu, select a printer driver and set Backgrounding to On. During background printing, you can display the BJ PrintMonitor to confirm the progress of printing or to stop the printing. I Displaying the BJ PrintMonitor Window When Backgrounding is set to On, the BJ - Canon BJC-2100 Series | User Manual - Page 121
Using Background Printing I Closing the BJ PrintMonitor Window When you select Close Status Window from the File menu, the BJ PrintMonitor window closes. Using the Macintosh Printer Driver 121 - Canon BJC-2100 Series | User Manual - Page 122
currently being printed. The icon on the left gradually fills with black as printing proceeds. Lists the names of the queued documents. Using the Macintosh Printer Driver 122 - Canon BJC-2100 Series | User Manual - Page 123
. Click the name of the document you want to suspend printing and then click the icon. To restart printing, click the icon. Using the Macintosh Printer Driver 123 - Canon BJC-2100 Series | User Manual - Page 124
Using the Printer With a Network The BJC-2100 Series printer can be connected to a network. To enable use of the printer from any computer connected to the network, the BJC-2100 printer driver must be installed on each computer. I Connection Environment and Installation • The BJC-2100 can be - Canon BJC-2100 Series | User Manual - Page 125
computer that is connected to the print server via an Ethernet network. From a client machine, select the printer driver called BJC-2100 (Server). When printing is executed, data is sent to the printer via the print server. From a client machine, the progress of printing can be confirmed by starting - Canon BJC-2100 Series | User Manual - Page 126
Using the Printer With a Network 2 Select the BJC-2100 icon and select the printer name from Connected to:. 3 Click the Share button. Using the Macintosh Printer Driver 126 - Canon BJC-2100 Series | User Manual - Page 127
Using the Printer With a Network 4 Confirm that BJC-2100 server is selected for Enter New Print Server Name:, and then click the Send button. 5 Confirm that a new close the Chooser. Note You can enter any desired name in the Enter New Print Server Name box. Using the Macintosh Printer Driver 127 - Canon BJC-2100 Series | User Manual - Page 128
Using the Printer With a Network Setting up client machines 1 Select Chooser from the Apple Menu and make AppleTalk active. 2 Select the BJC-2100 (Server) icon and select the print server in Connected to:. 3 Click the closebox to close the Chooser. Using the Macintosh Printer Driver 128 - Canon BJC-2100 Series | User Manual - Page 129
Using the Printer With a Network I Confirming the Status of the Print Server from a Client Machine When the progress of printing with the print the BJ StatusMonitor. Starting the BJ StatusMonitor Double-click the BJ StatusMonitor icon in the BJ Extra folder. Using the Macintosh Printer Driver 129 - Canon BJC-2100 Series | User Manual - Page 130
printing progress. Note If AppleTalk Zone is set, select a zone that includes a print server on which you can check printing progress. Closing the BJ StatusMonitor window Select Quit from the File menu to close the BJ StatusMonitor. Using the Macintosh Printer Driver 130 - Canon BJC-2100 Series | User Manual - Page 131
Using the Printer With a Network Functions of the BJ StatusMonitor The progress of print jobs being performed by the print server can be confirmed . The icon on the left gradually fills with black as printing progresses. Lists the names of the queued documents. Using the Macintosh Printer Driver 131 - Canon BJC-2100 Series | User Manual - Page 132
Using the Printer With a Network The following operations can be performed with the BJ StatusMonitor. Note, however, that the owner of the client machine from Print Server and then click the OK button. You can then switch the display of the BJ StatusMonitor. Using the Macintosh Printer Driver 132 - Canon BJC-2100 Series | User Manual - Page 133
Maintaining the Printer Cleaning the Printer Printing a Nozzle Check Pattern Cleaning the Print Head Cleaning the Paper Feed Rollers Transporting the Printer Maintaining the Printer 133 - Canon BJC-2100 Series | User Manual - Page 134
Cleaning the Printer The inside of the printer may become soiled with ink and paper dust as the printer is used. 1 Unplug the printer from the power outlet. If you have been using the printer, wait at least one minute before proceeding. Maintaining the Printer 134 - Canon BJC-2100 Series | User Manual - Page 135
2 Open the front cover and wipe inside the printer with a clean dry cloth. Look for sprayed ink, paper dust, or scraps of paper especially around the platen. Avoid touching parts inside the printer such as the cartridge holder. Platen Caution • To avoid serious personal injury, never use flammable - Canon BJC-2100 Series | User Manual - Page 136
print head cleaning. Make sure that the printer is plugged in and more than one sheet of plain paper is loaded in the printer. For Windows users For Macintosh users The following sections describe how to print the Nozzle Check Pattern using your printer driver. You can also print the Nozzle Check - Canon BJC-2100 Series | User Manual - Page 137
Printing a Nozzle Check Pattern Windows For Windows users 1 Open the Printer Properties dialog box, then click the Maintenance tab. 2 Click the Nozzle Check Pattern icon in the Test Prints box. 3 When a confirmation message appears, click the OK button. Maintaining the Printer 137 - Canon BJC-2100 Series | User Manual - Page 138
Printing a Nozzle Check Pattern Macintosh For Macintosh users 1 Select Page Setup from the File menu, then click the Utilities button. 2 Select Test Print. Maintaining the Printer 138 - Canon BJC-2100 Series | User Manual - Page 139
3 Select Nozzle Check Pattern. Printing a Nozzle Check Pattern 4 When a confirmation message appears, click the OK button. Maintaining the Printer 139 - Canon BJC-2100 Series | User Manual - Page 140
a Nozzle Check Pattern I Examining a Nozzle Check Pattern The patterns show the status of the BJ cartridge. BC-21e Color BJ Cartridge or BC-22e Photo BJ Cartridge 24 24 24 24 24 24 64 24 Black BJ Cartridge 128 If the pattern is broken or missing, or a specific color is not printed, clean - Canon BJC-2100 Series | User Manual - Page 141
clears the nozzles. Note Cleaning the print head consumes ink so clean the print head only when necessary. Make sure that the printer is plugged in. The following sections describe how to start print head cleaning from the printer driver. For Windows users For Macintosh users Maintaining the - Canon BJC-2100 Series | User Manual - Page 142
Windows For Windows users Cleaning the Print Head 1 Open the Printer Properties dialog box, then click the Maintenance tab. 2 Select the print head cleaning icon in the Print Head Cleaning box. 3 When a confirmation message appears, - Canon BJC-2100 Series | User Manual - Page 143
Macintosh For Macintosh users Cleaning the Print Head 1 Select Page Setup from the File menu, then click the Utilities button. 2 Select Print Head Cleaning. Maintaining the Printer 143 - Canon BJC-2100 Series | User Manual - Page 144
3 Click the OK button. Cleaning the Print Head The Cleaning begins. Completion takes approximately 30 seconds. Maintaining the Printer 144 - Canon BJC-2100 Series | User Manual - Page 145
Cleaning the Paper Feed Rollers If you frequently print on specially coated paper, like High Resolution Paper, paper dust will accumulate inside the printer and may adversely affect paper feed. To prevent this, clean the feed rollers using the cleaning sheet provided in the packet of coated paper. - Canon BJC-2100 Series | User Manual - Page 146
Cleaning the Paper Feed Rollers 1 Peel the two pieces of tape off the cleaning sheet. 2 Load the cleaning sheet • Load the sheet with the taped side facing up and the sticky pads down. • Slide the paper guide snug against the left side of the cleaning sheet. Maintaining the Printer 146 - Canon BJC-2100 Series | User Manual - Page 147
3 Start cleaning. Cleaning the Paper Feed Rollers Windows Macintosh Open the Printer Properties dialog box, click the Maintenance tab and then click the clean paper feed rollers icon. confirm the cleaning, click the OK button. Important Do not re-use a cleaning sheet. Maintaining the Printer 147 - Canon BJC-2100 Series | User Manual - Page 148
the transportation.) 1 Open the front cover and remove the BJ cartridge from the cartridge holder. Store the removed BJ cartridge in the SB-21 Ink Cartridge Storage Box. 2 Remove the paper rest and the paper output tray from the printer. 3 Unplug the power cord from the power outlet. Maintaining the - Canon BJC-2100 Series | User Manual - Page 149
Transporting the Printer 4 Disconnect the printer cable from the computer and printer. Also, disconnect the power cord from the printer. 5 Reattach the tape to the printer and insert the printer into its plastic bag. Tape Maintaining the Printer 149 - Canon BJC-2100 Series | User Manual - Page 150
Transporting the Printer 6 Fit the packing material on either end of the printer and pack the printer into the original box. Note If you are shipping the printer through a shipping agent, mark the box with "FRAGILE" or "HANDLE WITH CARE". Maintaining the Printer 150 - Canon BJC-2100 Series | User Manual - Page 151
Troubleshooting Printout Is Unsatisfactory Printer Does Not Start or Stops Mid-job Paper Jams or Does Not Feed An Error Message Appears Other Problems Before You Call for Help Getting Help From Canon Troubleshooting 151 - Canon BJC-2100 Series | User Manual - Page 152
Page Prints Over Two or More Pages Colors Streaked or Incorrect Straight Lines Are Broken Printed Pages Curled Backs of Pages Stained With Ink Ink Blurred Printed Surface Scratched White Streaks Visible Colors Streaked or Uneven Last Part of Print Job Not Printing Characters and Figures Notched - Canon BJC-2100 Series | User Manual - Page 153
2 BLACK SELECTED IN THE PRINTER DRIVER? Confirm that the BJ cartridge setting in the printer driver dialog box is not Black and that it matches the type of cartridge installed. Types of BJ Cartridges CHECK 3 GRAYSCALE PRINT SELECTED? Windows Open the Printer Properties dialog box and disable - Canon BJC-2100 Series | User Manual - Page 154
documentation of the application program. CORRECT PRINTER DRIVER SELECTED? Windows If the wrong printer driver (one that supports only monochrome printing) is selected, all the documents are printed in monochrome. Start the print job again and check that "Canon BJC-2100" is displayed in the Name - Canon BJC-2100 Series | User Manual - Page 155
Cartridge. The BC-22e Photo BJ Cartridge is the best choice for natural images with fine color gradations, such as photographs. A clogged or worn BJ cartridge may cause printing problems. Print a Nozzle Check Pattern and check the printed patterns. Printing a Nozzle Check Pattern Troubleshooting - Canon BJC-2100 Series | User Manual - Page 156
printer driver dialog box and select the print mode best suited for the print job. Also make sure that the BJ Cartridge and Media Type settings match the BJ cartridge and media currently set in the printer. Windows Selecting the BJ Cartridge such as the Matching method. Troubleshooting 156 - Canon BJC-2100 Series | User Manual - Page 157
INSTALLED IN THE BJ CARTRIDGE? You may not be able to achieve satisfactory performance with an ink tank that has been re-filled or that uses third party ink. It is recommended that you use ink tanks specifically designed for use with the Canon BJ cartridge. Using BJ Cartridges Troubleshooting 157 - Canon BJC-2100 Series | User Manual - Page 158
appear pale green on the screen are printed dark green. A color display and printer do not reproduce color in the same way. The printed color tones may are too extreme, check the following. CHECK 1 IS THE INK IN THE BJ CARTRIDGE IN GOOD CONDITION? If there are wide differences between the screen - Canon BJC-2100 Series | User Manual - Page 159
DRIVER SETTINGS CORRECT? Open the printer driver dialog box and select the print mode best suited for the print job in the Choose Print Mode box under the Main tab. Also make sure that the BJ Cartridge and Media Type settings match the BJ cartridge and media currently set in the printer. Windows - Canon BJC-2100 Series | User Manual - Page 160
from a previous job, select Settings from the Start menu, then click Printers. Double-click the BJC-2100 icon. If you see one or more print jobs queued for printing, select Purge Print Documents from the Printer menu. For details, see your Windows documentation or online Help. Troubleshooting 160 - Canon BJC-2100 Series | User Manual - Page 161
make sure that "Canon BJC-2100" is displayed in the Name entry box of the Print dialog box. If another driver is selected, click the down-arrow and select "Canon BJC-2100" from the pull-down list. To avoid this problem, set the BJC-2100 as the default printer. ARE THE PRINTER AND COMPUTER SECURELY - Canon BJC-2100 Series | User Manual - Page 162
does not match the document displayed on the screen when you print a certain file, the cause of the problem may be in the file or the application program you are using. Rebuild the file and print it print correctly, contact the software application company. Before You Call for Help Troubleshooting 162 - Canon BJC-2100 Series | User Manual - Page 163
Landscape to print across the length of the page. Open the printer driver dialog box and set the correct printing direction. Windows Check the button for Orientation in the Page Layout tab. Select (Portrait/Landscape) matches the Orientation setting in the printer driver. Troubleshooting 163 - Canon BJC-2100 Series | User Manual - Page 164
, the page is printed in the top left corner. Open the printer driver dialog box and check the page size setting. If the setting does not match, replace the paper in the printer or change the page size setting. Windows Setting the Page Size Macintosh Changing the Page Setup Dialog Box Settings - Canon BJC-2100 Series | User Manual - Page 165
the printer driver dialog box and check the page size setting. If the setting does not match the size of the paper in the printer, replace the paper in the printer or change the page size setting. Windows Macintosh Setting the Page Size Changing the Page Setup Dialog Box Settings Troubleshooting - Canon BJC-2100 Series | User Manual - Page 166
the Printer Properties dialog box for Windows or the Page Setup dialog box for Macintosh and change the setting. Refer to the printer driver online help for more details. Windows Macintosh Opening the Printer Properties Dialog Box Changing the Page Setup Dialog Box Settings Troubleshooting 166 - Canon BJC-2100 Series | User Manual - Page 167
IS BACK PRINT FILM OR T-SHIRT TRANSFER SELECTED FOR MEDIA TYPE? Open the printer driver dialog box and check the Media Type setting. If the setting is not correct the printer for the print job. Windows Macintosh Selecting the Print Mode Changing the Print Dialog Box Settings Troubleshooting 167 - Canon BJC-2100 Series | User Manual - Page 168
Size to the size of the paper in the printer. CHECK 2 ARE YOU USING THE CORRECT PAPER SIZE FOR SCALED PRINTING? To set the scale for the enlargement or reduction, load paper that matches the printer page size setting. Refer to the printer driver online help for more details. Troubleshooting 168 - Canon BJC-2100 Series | User Manual - Page 169
SIZE SETTING IN THE APPLICATION PROGRAM AND PRINTER DRIVER MATCH? Windows Set the same Page Size setting for the application program and the printer driver. Open the Printer Properties dialog box, click the Page Layout , refer to the documentation of your application program. Troubleshooting 169 - Canon BJC-2100 Series | User Manual - Page 170
or trap dirt or dust and clog the ink nozzles. If the protective tape or cap has been re-attached, remove it. Install the BJ cartridge in the printer and clean the print head immediately. After cleaning the print head, if printing is patchy or streaked replace the BJ cartridge. Troubleshooting 170 - Canon BJC-2100 Series | User Manual - Page 171
DRIVER? Changing Print Quality to Fine in the printer driver may improve the quality of printed straight lines. Windows 1 Open the Printer Properties dialog box. 2 Click the Advanced button in the Main tab. 3 In the Quality tab, drag the slide bar to the right to select Fine. Troubleshooting - Canon BJC-2100 Series | User Manual - Page 172
Pages Curled As printed pages are ejected from the printer, they are curled or wavy. CHECK 1 ARE YOU PRINTING ON THIN PAPER? The large amount of ink used to print color photographs and illustrations can cause media is treated with a special coating for better ink absorption. Troubleshooting 172 - Canon BJC-2100 Series | User Manual - Page 173
Is Unsatisfactory IS THE PRINTER DRIVER SET FOR HIGH DENSITY PRINTING? Move the Intensity setting (print density) to a lower setting and execute the print job again. A lower intensity setting uses less ink thus preventing curling of the printed page. Windows 1 Open the Printer Properties dialog box - Canon BJC-2100 Series | User Manual - Page 174
printer. CHECK 1 IS THE INSIDE OF THE PRINTER DIRTY? Clean the printer periodically. Printouts may be stained by excess ink inside of the printer. Cleaning the Printer from the printer. This prevents the next page from stacking on top of a printed page before it is dry. Troubleshooting 174 - Canon BJC-2100 Series | User Manual - Page 175
AMOUNT OF INK? In the printer driver, set Print Quality to Fine. The Fine setting reduces the tendency for ink to spread in printing color documents that require large amounts of ink, and reduces the tendency for ink to spread where black areas are adjacent to colored areas. Windows 1 Open the - Canon BJC-2100 Series | User Manual - Page 176
? The Intensity setting in the printer driver can be used to adjust print density (that is, the amount of ink used to print). Lowering the print density setting can reduce the tendency for ink to spread in color photographs or illustrations. Windows 1 Open the Printer Properties dialog box and click - Canon BJC-2100 Series | User Manual - Page 177
Printout Is Unsatisfactory Macintosh 1 When using Manual for printing, click the Details button in the Print dialog box. 2 In the Color panel, to the right. Also, try moving the paper thickness lever to the right if the printer surface is scratched when printing on plain paper. Troubleshooting 177 - Canon BJC-2100 Series | User Manual - Page 178
If you execute a high density print job on plain paper, the paper may absorb too much ink and curl, and the print head may scratch the surface of the curled page. Lower the Intensity setting. Windows 1 Open the Printer Properties dialog box, and click the Advanced button in the Main tab. 2 Click the - Canon BJC-2100 Series | User Manual - Page 179
cartridge may be worn out. Printing a Nozzle Check Pattern Cleaning the Print Head Replacing the BJ Cartridge Note If the Nozzle Check Pattern prints normally, there may be a problem in the application program. For details, refer to the documentation of your application program. Troubleshooting - Canon BJC-2100 Series | User Manual - Page 180
1 IS PRINT QUALITY ON THE QUALITY TAB IN THE PRINTER DRIVER SET TO FAST? Set Print Quality to Fine and print again. This reduces uneven coloration you may see in a document where a large amount of ink is used. Windows 1 Open the Printer Properties dialog box. 2 Click the Advanced button in the - Canon BJC-2100 Series | User Manual - Page 181
Quality tab of the printer driver. The Diffusion setting smoothes uneven or streaked colors. Windows 1 Open the Printer Properties dialog box. 2 When using Manual for printing, click the Details button in the Print dialog box. 2 In the Quality panel, set Halftoning to Scatter. Troubleshooting 181 - Canon BJC-2100 Series | User Manual - Page 182
Note Set the same page size setting for the application program and the printer driver. CHECK 2 ARE THE COMPUTER AND PRINTER SECURELY CONNECTED? Check the connection of the printer cable at the computer and printer. A loose connection can cause losing part of a print job. Troubleshooting 182 - Canon BJC-2100 Series | User Manual - Page 183
FILE or delete the WPS driver. 1 Open the WPS Driver Properties window. 2 In the Details tab, select FILE in the "Print to the following port" setting. 3 To delete the WPS driver, select Programs and then Windows Printing System from the Windows Start menu and click Uninstall. Troubleshooting 183 - Canon BJC-2100 Series | User Manual - Page 184
appears streaked. CHECK ARE YOU USING AN APPLICATION PROGRAM THAT ONLY SUPPORTS POSTSCRIPT? The BJC-2100 is a QuickDraw printer and is not a PostScript printer. Therefore, if you use an application program that only supports PostScript, the lines of characters and figures may print with unnatural - Canon BJC-2100 Series | User Manual - Page 185
? In the printer driver, you can adjust the color tones of the image by changing the density of each color (cyan, magenta, yellow and black). For example, you can lower the magenta setting when the reds are too dark or raise the cyan setting when the blues are too light. Windows 1 Open the - Canon BJC-2100 Series | User Manual - Page 186
Manual for Printing, click the Details button. 2 Click the Color panel. 3 Move the slide bars of the individual colors to the left or right. IS THE BRIGHTNESS ADJUSTED CORRECTLY? In the printer driver Adjustment in the checkbox. For Windows 98, confirm that Use ICM is not checked. Troubleshooting 186 - Canon BJC-2100 Series | User Manual - Page 187
Style settings in the printer driver allow you to specify whether intermediate tones are emphasized in the printout or primary colors are printed more brightly. Auto: (Windows) Samples the data basic colors. Best suited for documents that require few intermediate colors. Troubleshooting 187 - Canon BJC-2100 Series | User Manual - Page 188
Note Note Printout Is Unsatisfactory Windows 1 Open the Printer Properties dialog box, and click the Advanced be used, check Color Adjustment in the checkbox. For Windows 98, confirm that Use ICM is not checked. Macintosh 1 When using Manual for printing, click the Details button. 2 Select the - Canon BJC-2100 Series | User Manual - Page 189
After It Is Plugged In Print Job Does Not Start Printing Halts Printing Starts But Nothing Prints Cartridge Holder Does Not Move to Center Cartridge Holder Does Not Return to Home Position Checking the Printer and Computer Connection Setting the BJC-2100 as the Default Printer Troubleshooting 189 - Canon BJC-2100 Series | User Manual - Page 190
the same power outlet. If the other device operates normally, the power outlet is functioning normally. If you perform these checks and the problem is not solved, unplug the printer and contact the Canon Customer Care Center. Before You Call for Help Getting Help From Canon Troubleshooting 190 - Canon BJC-2100 Series | User Manual - Page 191
large file, wait a few minutes for the print job to begin. ARE THE PRINTER AND COMPUTER SECURELY CONNECTED? Check the printer cable connections at the printer and computer. A faulty or loose connection can prevent it from starting. Checking the Printer and Computer Connection Troubleshooting 191 - Canon BJC-2100 Series | User Manual - Page 192
if you have selected the wrong printer driver for the print job. Windows Check that "Canon BJC-2100" is displayed in the Name entry box of the Print dialog box. If another driver is selected, click the down-arrow and select "Canon BJC-2100" from the pull-down list. If BJC-2100 does not appear in the - Canon BJC-2100 Series | User Manual - Page 193
printer, set your printer port to USBPRNnn. 1 Open the Printer Properties dialog box directly from the Start menu. 2 Click the Details tab and select LPT1 or USBPRNnn in the Print to the following port box (LPT1: Canon BJ LPT Printer Port). Opening the Printer Properties Dialog Box Troubleshooting - Canon BJC-2100 Series | User Manual - Page 194
printer requires more time to process a finely detailed illustration or photograph. If the print job requires using a large amount of black ink on plain paper, the print job may require more time. CHECK 2 HAS THE PRINTER at a convenient point, unplug the printer and wait for at least 15 minutes - Canon BJC-2100 Series | User Manual - Page 195
Ink Tanks Replacing the BJ Cartridge If the Nozzle Check Pattern looks correct, check that the printer is connected to the computer securely. If the connection is loose, printing will start but nothing may be printed. Also check that there is not a problem with the original file. Troubleshooting - Canon BJC-2100 Series | User Manual - Page 196
Move to Center You want to switch the BJ cartridge, replace an ink tank, or replace the BJ cartridge, but the cartridge holder does not move to the center when you open the front cover. CHECK 1 IS THE PRINTER TURNED ON? Confirm that the printer is plugged in. CHECK 2 HAVE YOU BEEN PRINTING FOR - Canon BJC-2100 Series | User Manual - Page 197
. If the reinstalled cartridge holder still does not return to the starting position, install another BJ cartridge. Replacing the BJ Cartridge If the problem still persists, there may be a fault in the printer. Contact the Canon Customer Care Center. Getting Help From Canon Troubleshooting 197 - Canon BJC-2100 Series | User Manual - Page 198
or Stops Mid-job I Checking the Printer and Computer Connection If you have problems with the printer, the cause may be in the hardware you are using to connect the printer and computer. • If you are Length: Up to 5.0 m (16.4 ft) Connectors: USB standard Series B pluggable Troubleshooting 198 - Canon BJC-2100 Series | User Manual - Page 199
. Windows 1 On the Windows desktop, click the Start button, point to Settings, and click Printers. 2 When the Printer window opens, click the BJC-2100 icon to highlight it. 3 Select Set As Default from the File menu. Macintosh 1 Select Chooser from the Apple menu. 2 Select BJC-2100. Troubleshooting - Canon BJC-2100 Series | User Manual - Page 200
Paper Jams or Does Not Feed Paper Does Not Feed From Auto Sheet Feeder Envelopes Do Not Feed Paper Skewing During Feeding Multiple Sheets Feed Together Paper Jam Troubleshooting 200 - Canon BJC-2100 Series | User Manual - Page 201
avoid misfeeds and paper jams, do not load paper in the auto sheet feeder that is folded, curled or wrinkled. Notes on Handling Print Media Troubleshooting 201 - Canon BJC-2100 Series | User Manual - Page 202
CHECK 4 CHECK 5 Paper Jams or Does Not Feed DID YOU REMOVE THE PAPER REST? Make sure the paper rest is installed on the printer at all times. ARE YOU PRINTING TRANSPARENCIES OR BACK PRINT FILM? If you are printing on transparencies or back print film, insert a sheet of plain - Canon BJC-2100 Series | User Manual - Page 203
are straight and not overlapping. If the envelopes still do not feed, use a pen or similar object to flatten the edges of the envelopes. Envelopes Troubleshooting 203 - Canon BJC-2100 Series | User Manual - Page 204
the auto sheet feeder is not set correctly, the paper does not feed straight or may jam in the printer. The paper guide must be snug against the side of the stack and not too tight. ARE THE ENVELOPES LOADED CORRECTLY? To avoid misfeeds and jams, always load - Canon BJC-2100 Series | User Manual - Page 205
Notes on Handling Print Media CHECK 3 IS THE PAPER GUIDE SET CORRECTLY? If the paper guide on the auto sheet feeder is not set correctly, the paper does not feed straight or may jam in the printer. The paper guide must be snug against the side of the stack and not too tight. Troubleshooting 205 - Canon BJC-2100 Series | User Manual - Page 206
avoid misfeeds and paper jams, do not load paper in the auto sheet feeder that is folded, curled, or wrinkled. Notes on Handling Print Media Troubleshooting 206 - Canon BJC-2100 Series | User Manual - Page 207
the paper out of the printer from the auto sheet feeder or the paper output slot, whichever is easier. If the paper tears or shreds, unplug the printer, then open the front cover and remove all the fragments of paper. 2 Close the front cover, load the paper, and then print again. Troubleshooting 207 - Canon BJC-2100 Series | User Manual - Page 208
Sizes • To avoid misfeeds and paper jams, do not load wrinkled, folded, or curled paper in the auto sheet feeder. Notes on Handling Print Media Troubleshooting 208 - Canon BJC-2100 Series | User Manual - Page 209
An Error Message Appears Error Writing to LPT1 or USBPRNnn Windows Application Error, General Protection Fault Windows Other Error Messages Troubleshooting 209 - Canon BJC-2100 Series | User Manual - Page 210
or USBPRNnn You cannot print when this message appears. Windows CHECK 1 IS THE PRINTER PLUGGED IN? Confirm that printer's power plug is connected to the printer and plugged into a live power outlet. After the printer is plugged in, the printer turns on automatically. There is no power button on - Canon BJC-2100 Series | User Manual - Page 211
3 Select Ports (COM & LPT), then double-click Canon BJ LPT Printer Port (LPT1). 4 In the General tab, check that problem is not indicated. 5 Click the Resources tab and read the message in the list under Conflicting device list. If a conflict is indicated, delete the competing device. Troubleshooting - Canon BJC-2100 Series | User Manual - Page 212
serial bus controller on the Device manager tab, and then double-click CANON BJC-2100. 3 Note what is displayed on the General tab. IS THE PRINTER DRIVER INSTALLED CORRECTLY? There may be a problem with the printer driver. Uninstall the printer driver and install it again. Troubleshooting 212 - Canon BJC-2100 Series | User Manual - Page 213
setting does not match the printer's interface connection type, shut down Windows and unplug the printer. Then connect the printer using the correct interface specified in the printer driver again, or install the correct printer driver that matches the connected interface again. Troubleshooting 213 - Canon BJC-2100 Series | User Manual - Page 214
correctly if a WPS (Windows Printing System) driver is installed in your computer. 1 Click Start, point to Settings, and click Printers. 2 If a WPS driver is installed, right-click also used by the BJC-2100, change the WPS driver port setting to FILE or delete the WPS driver. Troubleshooting 214 - Canon BJC-2100 Series | User Manual - Page 215
Windows CHECK 1 ARE YOU USING A WINDOWS 3.1 APPLICATION PROGRAM? Attempting to print from a Windows 3.1 application program installed on the Windows 98 or Windows 95 platform may cause an error. Use a Windows 98 or Windows to the User's Manual for your application program. If the - Canon BJC-2100 Series | User Manual - Page 216
le or the application program. Rebuild the file and try printing it again. If there is not a problem with the new file, the old file was probably faulty. If the same error occurs with the new file, call the Canon Customer Care Center. Before You Call for Help Getting Help From Canon Troubleshooting 216 - Canon BJC-2100 Series | User Manual - Page 217
An Error Message Appears CHECK 6 IS THE PRINTER DRIVER INSTALLED CORRECTLY? There may be a problem with the printer driver. Uninstall the printer driver and install it again. I Other Error Messages CHECK 1 AN ERROR DISPLAYED IN THE BJ STATUS MONITOR? Windows When an error occurs, the BJ - Canon BJC-2100 Series | User Manual - Page 218
. Checking the Printing Environment Printer driver could not be found Uninstall the printer driver and reinstall it. Background printing failed Restart Windows and try again. Could not print [application name]-[file name] Try printing again after the current job is finished. Troubleshooting 218 - Canon BJC-2100 Series | User Manual - Page 219
, install more memory. Refer to the User's Manual for your computer for information on installing additional memory. Error number (*203) displayed Installed printer driver not operating correctly. Remove the installed BJ printer driver and then install the printer driver again. Troubleshooting 219 - Canon BJC-2100 Series | User Manual - Page 220
be solved, check the settings in Chooser. 1 Select Chooser from the Apple menu. 2 Click the BJC-2100 icon. 3 Make sure that BJC-2100 is specified in the Connect to box. If the problem still cannot be solved, remove unneeded documents from Control Panels folder, and try again. Troubleshooting 220 - Canon BJC-2100 Series | User Manual - Page 221
Other Problems Cannot Install Printer Driver BJ Status Monitor Does Not Open Cannot Execute Background Printing Ink Runs Out Too Quickly Troubleshooting 221 - Canon BJC-2100 Series | User Manual - Page 222
Other Problems I Cannot Install Printer Driver CHECK 1 DID YOU FOLLOW THE PRINTER DRIVER INSTALLATION INSTRUCTIONS IN THE QUICK START GUIDE? The Quick Start Guide provides step-by-step instructions for installing the printer driver. If you are re-installing the printer driver, remove any other - Canon BJC-2100 Series | User Manual - Page 223
to the Quick Start Guide. • The drive name (E: for example) varies according to how your system is set up. • When you install the printer driver from Run in the Start menu, correctly specify the CD-ROM drive and file name of the printer driver installation program (Setup.exe). Troubleshooting 223 - Canon BJC-2100 Series | User Manual - Page 224
ME FIRST CD-ROM? The Install Me First CD-ROM may be damaged. On the Windows desktop, double-click the My Computer icon then double-click the CD-ROM icon. If Windows cannot read the CD-ROM, call the Canon Customer Care Center. Before You Call for Help Getting Help From Canon Troubleshooting 224 - Canon BJC-2100 Series | User Manual - Page 225
Other Problems I BJ Status Monitor Does Not Open Windows CHECK 1 DO YOUR COMPUTER AND PRINTER CABLE SUPPORT BI-DIRECTIONAL COMMUNICATION? Check the hardware specifications for your computer and printer cable. Operation of the BJ Status Monitor depends on bi-directional data transfer between the - Canon BJC-2100 Series | User Manual - Page 226
Other Problems I Cannot Execute Background Printing PRINTER DRIVER? Windows 1 Open the Printer Properties dialog box, then click the Page Layout tab. 2 Check Background Printing in the Background checkbox. Macintosh 1 Select Chooser from the Apple menu. 2 Set Backgrounding to On. Troubleshooting - Canon BJC-2100 Series | User Manual - Page 227
starts and ink is consumed. Although this automatic mechanism is employed to ensure optimum print head performance, to conserve ink you want to avoid opening the front cover unnecessarily. Note Print head cleaning also starts automatically whenever you replace a BJ cartridge. Troubleshooting 227 - Canon BJC-2100 Series | User Manual - Page 228
Before You Call for Help Narrowing Down the Problem Checking the Printing Environment Troubleshooting 228 - Canon BJC-2100 Series | User Manual - Page 229
• Application program problem Problems that arise only when you use a particular application program are probably caused by the application program. For details, consult your software company. The problem may also be solved by installing the latest version of the printer driver. Troubleshooting 229 - Canon BJC-2100 Series | User Manual - Page 230
space on hard disk, and the printer driver version number. • Checking the Windows version and memory capacity \ Windows 1 Right-click the My Computer menu. • Checking the amount of free space on the hard disk Windows 1 On the Windows desktop, double-click the My Computer icon. 2 Right-click the icon - Canon BJC-2100 Series | User Manual - Page 231
. 3 Click the Main tab and click the About button. The printer driver version is displayed. Macintosh 1 Double-click the Extensions Folder in the System Folder and then select the BJC-2100 icon. 2 Select Get Info from the File menu. 3 Select General Information. 4 Check Version. Troubleshooting 231 - Canon BJC-2100 Series | User Manual - Page 232
Inc. offers a full range of customer technical support* options: • For e-mail technical support, the latest driver downloads and answers to frequently asked questions (www.ccsi.canon.com) • 24-hour, 7-day-a-week automated support for troubleshooting issues on most current products (1-800-423-2366 - Canon BJC-2100 Series | User Manual - Page 233
Specifications Printing Specifications Printing Area Specifications 233 - Canon BJC-2100 Series | User Manual - Page 234
resolution 720 (horizontal) × 360 (vertical) dpi Print speed (printing with Canon standard pattern): Black printing using BC-20 Black BJ Cartridge Fast: 5 ppm Normal: 4 ppm Color printing using BC-21e Color BJ Cartridge Fast: 2 ppm (*2.5 ppm) Normal: 1.5 ppm * Measured at ISO 10561 - Canon BJC-2100 Series | User Manual - Page 235
Interface (parallel) IEEE 1284-compatible Interface (USB) USB 1.10-compatible Interface connector (parallel) Amphenol 57-40360 or equivalent Interface connector (USB) USB standard Series B receptacle (USB interface) Recommended printer cable (parallel) Material: AWG28 or larger Type: Twisted - Canon BJC-2100 Series | User Manual - Page 236
Specifications I General Specifications Acoustic noise level Approx. 45 dB (per ISO 9296) Operating environment Temperature: 41 to 95˚F (5 to 35˚C) Humidity: 10 to 90%RH (no condensation) Storage environment Temperature: 32 to 95˚F (0 to 35˚C) Humidity: 5 to 90% RH (no condensation) Power supply USA - Canon BJC-2100 Series | User Manual - Page 237
Photo Cards Glossy Photo Paper Greeting Cards High Gloss Film High Resolution Paper Magnet Sheet Transparencies T-shirt Transfers Envelopes 50 sheets max. 1 sheet 10 sheets max. 1 sheet 1 sheet 1 sheet 1 sheet 1 sheet 40 sheets max. 1 sheet 20 sheets max. 1 sheet 5 pieces max. Specifications 237 - Canon BJC-2100 Series | User Manual - Page 238
Weight Printing Specifications Letter, Legal, A4, A5, B5, US Com.#10, European DL Width: 3.94 to 9.5 in (100.0 to 241.3 mm) Height: 3.94 to 23.0 in (100.0 to 584. 2 mm) 17 to 28 lb (64 to 105 g/m2) Canon Speciality Papers Artist Canvas Back Print Film Banner Paper Brilliant White Paper - Canon BJC-2100 Series | User Manual - Page 239
I Graphic Image Printing Data format Resolution Printing Specifications Canon extended mode - Raster image format Canon extended mode - 180, 360, 720 dpi I Compatible BJ Cartridges BC-20 Black BJ Cartridge Nozzles Ink colors Capacity 128 Black only Approx. 900 text pages at 5% coverage BC-21e - Canon BJC-2100 Series | User Manual - Page 240
I Printer Driver Operating Environment Printing Specifications • IBM PC/AT-compatible computer running on Windows 2000, Windows 98, Windows 95, Windows NT 4.0, or Macintosh computers with USB interface running on Mac OS 8.1 or later I Hard Disk Space Note • Approx. 38 MB to install on Windows - Canon BJC-2100 Series | User Manual - Page 241
Printing Area To ensure the best print quality, the printer allows a margin along each edge of media. Printing area (dark blue): Canon recommends that you print within this area. () Printable area (light blue): The area where it is possible to print. However, printing in this area can - Canon BJC-2100 Series | User Manual - Page 242
Letter, Legal Media Type Letter Legal 0.12 in Printing Area Printable Area (width x height) 8.0 × 10.61 in 8.0 × 13.61 in 1.0 in 0.28 in 0.25 in 0.25 in 0.93 in Recommended printing area Printable area Specifications 242 - Canon BJC-2100 Series | User Manual - Page 243
A5, B5, A4 Media Type A5 B5 A4 3.0 mm Printing Area Printable Area (width x height) 141.2 × 200.0 mm 175.2 × 247.0 mm 203.2 × 287.0 mm 25.4 mm 7.0 mm 3.4 mm 3.4 mm 23.5 mm Recommended printing area Printable area Specifications 243 - Canon BJC-2100 Series | User Manual - Page 244
Glossy Photo Cards Media Type Glossy Photo Card 1.10 in Printing Area Printable Area (width x height) 4.31 × 6.30 in 1.02 in 0.20 in 0.16 in Recommended printing area (The printable area is identical to each other.) Specifications 244 - Canon BJC-2100 Series | User Manual - Page 245
US Com. #10 Envelope Media Type US Com. #10 0.12 in 1.0 in 0.28 in 0.25 in 1.25 in 0.93 in Recommended printing area Printable area Printing Area Printable Area (width x height) 9.0 × 3.81 in Specifications 245 - Canon BJC-2100 Series | User Manual - Page 246
European DL Envelope Media Type European DL Printing Area Printable Area (width x height) 203.2 × 100.0 mm 3.0 mm 25.4 mm 7.0 mm 6.4 mm 10.4 mm 23.5 mm Recommended printing area Printable area Specifications 246 - Canon BJC-2100 Series | User Manual - Page 247
Banner Paper Media Type Banner Paper Printing Area Printable Area (width x height) 8.24 × 65.88 in. (Letter) 203.2 × 1779.0 mm (A4) 0.13 in (letter) 3.4 mm (A4) 1.0 in (24.5 mm) 0.12 in (3.0 mm) 0.13 in (letter) 3.4 mm (A4) Min. 2 sheets Max. 6 sheets Recommended printing area Printable area - Canon BJC-2100 Series | User Manual - Page 248
Using the Optional IS-22 Color Image Scanner Cartridge Using the Scanner Using the Scanner With Windows® Using the Scanner With Macintosh® Scanner Problems Using the Optional IS-22 Color Image Scanner Cartridge 248 - Canon BJC-2100 Series | User Manual - Page 249
Using the Scanner Scanner Driver Basics Unpacking the Scanner Cartridge Installing the IS Scan Software Installing the Scanner Cartridge Basic Scanning Procedure Using the White Calibration Sheet Scanning Area Guidelines Loading an Image Using the Scanner 249 - Canon BJC-2100 Series | User Manual - Page 250
Scanner Driver Basics Installing the optional IS-22 Color Image Scanner Cartridge in the printer makes it possible to scan and save images such as your favorite photographs and greeting cards. Photograph Wallpaper for your computer Home page Greeting card Using the Scanner 250 - Canon BJC-2100 Series | User Manual - Page 251
Scanner Driver Basics Windows To use the scanner cartridge, you must install the IS Scan software, which includes the IS Scan scanner driver and the IS Scan Plus utility program. These two programs provide many features that allow you to perform simple color adjustments to improve the quality - Canon BJC-2100 Series | User Manual - Page 252
Make sure you have the following items. I IS-22 Color Image Scanner Cartridge Optical components Electrical contacts Do not touch these areas Caution The scanner cartridge is composed of precision components. To avoid poor scanning results, do not touch the optical components or electrical contacts - Canon BJC-2100 Series | User Manual - Page 253
I White Calibration Sheet You use this sheet to maintain the correct color balance of scanned images. The first time you install the scanner cartridge, you need to run the white level calibration. You will also run calibration when the white level calibration data needs to be updated. I Scanning - Canon BJC-2100 Series | User Manual - Page 254
Installing the IS Scan Software Before installing the IS Scan software, you must install the BJC-2100 Printer Driver. 1 Make sure the Install Me First CD-ROM is inserted in your CD-ROM drive. 2 Double-click the BJC-2100 icon on your desktop: You'll see this screen: Using the Scanner 254 - Canon BJC-2100 Series | User Manual - Page 255
Installing the IS Scan Software 3 Click the Manuals, Supplies, and Help button. You'll see this screen: Using the Scanner 255 - Canon BJC-2100 Series | User Manual - Page 256
Installing the IS Scan Software 4 Click Canon Accessories and Paper. You'll see this screen: 5 Click the Install IS-22 Driver button. 6 Follow the instructions on the screen. Using the Scanner 256 - Canon BJC-2100 Series | User Manual - Page 257
or electrical contacts. • To avoid damaging the scanning head of the scanner cartridge, do not store the scanner cartridge in an SB-21 Ink Cartridge Storage Box. The pad for the BJ cartridge print head inside the container is covered with ink that could damage the scanning head of the scanner - Canon BJC-2100 Series | User Manual - Page 258
. 2 Raise the cartridge lock lever to unlock the BJ cartridge. 3 Remove the BJ cartridge. Caution To avoid staining your hands, clothing, or work area, handle the BJ cartridge carefully. Avoid dropping or shaking the BJ cartridge. Store the BJ cartridge in the Ink Cartridge Storage Box. Using - Canon BJC-2100 Series | User Manual - Page 259
Installing the Scanner Cartridge 4 Insert the scanner cartridge into the cartridge holder, then lower the cartridge lock lever until it locks in place. Using the Scanner 259 - Canon BJC-2100 Series | User Manual - Page 260
scanner driver, you can use the BJC-2100 printer as a scanner. 1 Install the IS-22 Color Image Scanner Cartridge. Remove the BJ cartridge installed in the cartridge holder and then install the IS-22 Color Image Scanner Cartridge. 2 Start a graphics application program. Windows For Windows Users - Canon BJC-2100 Series | User Manual - Page 261
scan into the scanning holder, then load the scanning holder into the auto sheet feeder. Loading an Image 5 Scan the image. Windows Scanning an Image Macintosh Scanning an Image 6 Save the scanned image. 7 Now you can install the BJ cartridge and print the scanned image. Using the Scanner 261 - Canon BJC-2100 Series | User Manual - Page 262
is used for maintaining the correct color balance of scanned images. White level calibration is required when the scanner cartridge is used for the first time and when the white level calibration data needs to be updated. When white level calibration is needed, you will - Canon BJC-2100 Series | User Manual - Page 263
Using the White Calibration Sheet 1 Load the white calibration sheet with the cropped corner at the upper left. 2 Follow any instructions on your screen. 3 When the white calibration sheet is ejected from the paper output tray, white level calibration processing is complete. Using the Scanner 263 - Canon BJC-2100 Series | User Manual - Page 264
load the white calibration sheet, click the OK button and perform white level calibration. You can also initiate White Level Calibration from the IS Scan driver. Windows Other IS Scan Features Macintosh Other IS Scan Functions Using the Scanner 264 - Canon BJC-2100 Series | User Manual - Page 265
Inches 8.19 × 10.60 Inches 8.19 canon.com). • The maximum thickness of the image must be within 0.45 mm, including the scanning holder. The scanning holder is 0.2 mm thick so the image you wish to scan must be less than 0.25 mm thick. • To prevent possible damage to the printer or scanner cartridge - Canon BJC-2100 Series | User Manual - Page 266
Loading an Image 1 Slide the paper guide to the left edge of the auto sheet feeder. 2 Place the image or that are subject to high temperatures or humidity. • When you load the scanning holder on the printer, be sure to set the paper thickness lever to the right (envelope position). Scanning with the - Canon BJC-2100 Series | User Manual - Page 267
A Loading an Image 4 Adjust the paper guide to the left edge of the scanning holder. A Caution To prevent possible damage to the scanning holder, always insert the seamed side into the auto sheet feeder first. Using the Scanner 267 - Canon BJC-2100 Series | User Manual - Page 268
Using the Scanner With Windows Using IS Scan Changing the Scanning Mode Using the Customized Scanning Mode Saving the Settings Using the Saved Settings Using Capture Image Using Capture Photo Editing a Scanned Image Printing a Scanned Image Saving a Scanned Image Using the Scanner With Windows 268 - Canon BJC-2100 Series | User Manual - Page 269
in the printer. Installing the Scanner Cartridge 2 Make sure Canon IS Scan 2 is set as the Acquire Source and then select the command used for scanning (such as Acquire or TWAIN) from the menu of the application program. The main IS Scan dialog box displays: Using the Scanner With Windows 269 - Canon BJC-2100 Series | User Manual - Page 270
box. Changing the Scanning Mode 4 Load the image you wish to scan in the auto sheet feeder of the printer and click the Prescan button. Note It's a good idea to use prescanning to determine whether or not an the mouse to the opposite corner of the rectangle. Using the Scanner With Windows 270 - Canon BJC-2100 Series | User Manual - Page 271
of the Selection Box in the Image Size box. • The minimum size of the Selection Box is 1" × 1" (25.4 mm × 25.4 mm). Using the Scanner With Windows 271 - Canon BJC-2100 Series | User Manual - Page 272
image data to the TWAIN-compatible graphics application program. Adjust, edit, or enhance the image in the application program as needed. Using the Scanner With Windows 272 - Canon BJC-2100 Series | User Manual - Page 273
application program, do not close the application program. If you do, the system may not be able to respond. • To quit IS Scan, select Exit Driver from the Settings menu. Using the Scanner With Windows 273 - Canon BJC-2100 Series | User Manual - Page 274
dpi Edge Emphasis Character Emphasis Color Matching Prescan Mode Off Grayscale Off On Off Grayscale Off Off Off Grayscale Off On Using the Scanner With Windows 274 - Canon BJC-2100 Series | User Manual - Page 275
quality of the scanned text and line art. When you select Text, the document is scanned and processed as a monochrome image. Using the Scanner With Windows 275 - Canon BJC-2100 Series | User Manual - Page 276
the main IS Scan dialog box. 2 Click the Custom button in the Scanning Mode box. This displays the Custom dialog box: Using the Scanner With Windows 276 - Canon BJC-2100 Series | User Manual - Page 277
image. This option is available only when the Image Type is set for Monochrome. Edge Emphasis is not used with prescanning. Using the Scanner With Windows 277 - Canon BJC-2100 Series | User Manual - Page 278
only when Color Matching is selected. Prescan Selects the type of image for prescanning. Select Monochrome, Grayscale (the default) or Color. Using the Scanner With Windows 278 - Canon BJC-2100 Series | User Manual - Page 279
sure that the image you wish to scan is inserted into the scanning holder properly and is loaded in the auto sheet feeder of the printer, then click the Scan or Prescan button. Using the Scanner With - Canon BJC-2100 Series | User Manual - Page 280
the Settings menu. 3 Select the folder in which the file is to be saved. 4 Enter a File name. 5 Click the Save button. Using the Scanner With Windows 280 - Canon BJC-2100 Series | User Manual - Page 281
Settings menu when you have changed the settings and you wish to save all the current settings under a new file name. Using the Scanner With Windows 281 - Canon BJC-2100 Series | User Manual - Page 282
scanner cartridge for of the printer. Using the printer that is currently connected to your system and information on the communication mode. • If the printer is connected using the parallel interface, Device Information displays a communication mode such as ECP/1 or ECP/2. • If the printer - Canon BJC-2100 Series | User Manual - Page 283
the main IS Scan dialog box, the online Help for IS Scan opens so you can learn more about IS Scan. Using the Scanner With Windows 283 - Canon BJC-2100 Series | User Manual - Page 284
Scan Plus IS Scan Plus is a utility program that allows you to edit, enhance, print, and save an image acquired by the IS Scan scanner driver. You can use IS Scan Plus if you do not have a graphics application program. I Launching IS Scan Plus 1 Select Programs from the Start menu, then - Canon BJC-2100 Series | User Manual - Page 285
a photographic print. Using Capture Image Capture Photo Scan and edit a photographic print such as a snapshot. Using Capture Photo Device Information Verify the name of the printer that is currently connected to your system and information on the communication mode. Using the Scanner With - Canon BJC-2100 Series | User Manual - Page 286
instructions, click the Help button in the upper right of the main screen. You can access the online Help from all the screens that IS Scan Plus displays. I Verifying the Device Information Make sure that the printer the screens that IS Scan Plus displays. Using the Scanner With Windows 286 - Canon BJC-2100 Series | User Manual - Page 287
I IS Scan Buttons Returns to the main IS Scan Plus screen. Moves back to the previous screen. Displays the Edit screen. Editing a Scanned Image Prints a scanned image. Printing a Scanned Image Saves a scanned image. Saving a Scanned Image Using IS Scan Plus Using the Scanner With Windows 287 - Canon BJC-2100 Series | User Manual - Page 288
Using Copy Use the Copy feature when you wish to print an image immediately after scanning. You cannot edit or enhance the scanned image before printing. 1 Click the Copy button in the main IS Scan Plus screen. The Copy screen displays: Using the Scanner With Windows 288 - Canon BJC-2100 Series | User Manual - Page 289
displays the Print Setup dialog box. Make sure Canon BJC-2100 is displayed as the default printer. Click the Properties button, if necessary, to display the Printer Properties dialog box and specify any printer settings. Opening the Printer Properties Dialog Box Using the Scanner With Windows 289 - Canon BJC-2100 Series | User Manual - Page 290
appears to remind you to remove the scanner cartridge, and install the BJ cartridge according to your print job. Also, make sure paper is loaded in the auto sheet feeder of the printer. 6 Click the OK button in the dialog area. Repeat the procedure described above. Using the Scanner With Windows 290 - Canon BJC-2100 Series | User Manual - Page 291
an image that consists mostly of text. Used for customizing the settings for special scanning jobs. Using the Customized Scanning Mode Using the Scanner With Windows 291 - Canon BJC-2100 Series | User Manual - Page 292
Paper Size box. 4 Insert the image you wish to scan in the scanning holder, and then load it in the auto sheet feeder of the printer. 5 Click the Prescan button. The remaining steps are similar to those described for Scanning an Image Using IS Scan. Scanning an Image Using the Scanner - Canon BJC-2100 Series | User Manual - Page 293
the Preview Area. To delete the Selection Box, point to any location in the Preview Area and right-click your mouse. Using the Scanner With Windows 293 - Canon BJC-2100 Series | User Manual - Page 294
Photo Size box. 3 Insert the image you wish to scan into the scanning holder, and then load it in the auto sheet feeder of the printer. 4 Click the Prescan button. The remaining steps are similar to those described for Scanning an Image. Scanning an Image Using the Scanner With - Canon BJC-2100 Series | User Manual - Page 295
image displayed in the Preview Area. 1 Click the Edit button in the main IS Scan Plus screen. The Edit screen displays: Using the Scanner With Windows 295 - Canon BJC-2100 Series | User Manual - Page 296
Reduces the number of colors in an image. Low Relief Applies special options to create a three-dimensional effect in the image. Using the Scanner With Windows 296 - Canon BJC-2100 Series | User Manual - Page 297
. Undo Previous Click once to undo the previous editing effect; click repeatedly to undo each previous editing effect one by one. Using the Scanner With Windows 297 - Canon BJC-2100 Series | User Manual - Page 298
Printing a Scanned Image You can print a scanned image acquired using the Capture Image or Capture Photo feature. Remove the scanner cartridge, and install the BJ cartridge according to your print job. Click the Print button on the IS Scan Plus screen. If you are using Capture Image, the Print - Canon BJC-2100 Series | User Manual - Page 299
Printing a Scanned Image If you are using Capture Photo, the Photo Print Options dialog box appears: Click Print Setting to change the printer settings or click Print to print the image. Opening the Printer Properties Dialog Box Using the Scanner With Windows 299 - Canon BJC-2100 Series | User Manual - Page 300
. This displays the Save As dialog box. 2 Select the folder in which you wish to save the image. 3 Enter a File name. Using the Scanner With Windows 300 - Canon BJC-2100 Series | User Manual - Page 301
Saving a Scanned Image 4 Click the down-arrow for "Save as type" and select a format for the file. You can select one of the following file formats. • Bitmap .BMP • JPEG .JPG • TIFF .TIF 5 Click the Save button. Using the Scanner With Windows 301 - Canon BJC-2100 Series | User Manual - Page 302
Using the Scanner With Macintosh Scanning Images With Application Software Using the Main IS Scan Dialog Box Scanning an Image Scanning Images With IS Scan Changing the Scanning Mode Customizing the Scanning Settings Copying a Scanned Image to the Clipboard Adjusting an Image Modifying An Image - Canon BJC-2100 Series | User Manual - Page 303
using the BJC-2100 driver. The basic procedure is described below (steps may vary based on your application software). 1 Start the application software and then select New... from the File menu. Then, open the menu you use to scan images. Install the scanner cartridge in the printer. 2 To open - Canon BJC-2100 Series | User Manual - Page 304
Scanning Images With Application Software 3 Click the IS Scan BJC-2100 DS icon and then click the OK button. BJC-2100 is now selected as the input device. Once you have performed these steps, the setting remains in effect until you change to another input device. Using the Scanner With Macintosh 304 - Canon BJC-2100 Series | User Manual - Page 305
Using the Main IS Scan Dialog Box Menu Button Scan Button Save Button Halt Button Information Box Help Button Image Control Panel Brightness and Contrast Preview Area Menu button Selects the IS Scan functions. Click this button to change the settings for a scanned image or to edit a scanned image. - Canon BJC-2100 Series | User Manual - Page 306
Using the Main IS Scan Dialog Box Scan, Prescan, or Clear button Click this button to start scanning. This button switches to Prescan or Clear, depending on the setting or situation. Transfer or Save button Click this button to transfer a scanned image to an application. When using IS Scan only - Canon BJC-2100 Series | User Manual - Page 307
Scanning an Image 1 Click the Menu button and then select Settings. The Settings dialog box displays: 2 Make the necessary settings for the image to be scanned. • Click on Paper Size to select a size that approximates the image to be scanned. • Click on Scanning Mode to select the item that best - Canon BJC-2100 Series | User Manual - Page 308
image. You can disable this function. 3 Click the OK button and then close the Settings dialog box. 4 Place the object to be scanned in the printer and then click the Prescan button. You see the image displayed in the Preview Area. 5 If you only want to scan part of the object - Canon BJC-2100 Series | User Manual - Page 309
.4 mm by 25.4 mm). • The size of the selected range is displayed in the Image Control Panel. 6 Place the image to be scanned in the printer and click the Scan button. Remember, only the range indicated by the Selection Box is scanned. Using the Scanner With Macintosh 309 - Canon BJC-2100 Series | User Manual - Page 310
Scanning an Image 7 If the image displayed in the Preview Area is not what you expect, click the Clear button and start over. If you like the image, click the Transfer button. The scanned image is transferred to the application software. Edit the image data as required prior to printing or saving it - Canon BJC-2100 Series | User Manual - Page 311
Scanning Images With IS Scan You can use IS Scan as a stand-alone program to scan and edit images. I Starting IS Scan 1 Turn on the printer and install the scanner cartridge. 2 Double-click the IS Scan BJC-2100 folder. 3 Double-click the IS Scan BJC-2100 icon. Using the Scanner With Macintosh 311 - Canon BJC-2100 Series | User Manual - Page 312
Scanning Images With IS Scan IS Scan starts and the main dialog box displays. The contents of the main dialog box and the method you use to scan images are basically the same as when using TWAIN application software. Using the Scanner With Macintosh 312 - Canon BJC-2100 Series | User Manual - Page 313
I Saving Scanned Images 1 Click the Save button. Scanning Images With IS Scan Using the Scanner With Macintosh 313 - Canon BJC-2100 Series | User Manual - Page 314
2 Make the necessary settings. Scanning Images With IS Scan • Select the location to which you want to save your image. • Enter a name for the image data in Name. • Click the up- or down-arrow in Format to select PICT or TIFF. 3 Click the Save button. The image data is saved into a file. Using the - Canon BJC-2100 Series | User Manual - Page 315
Changing the Scanning Mode You can select a scanning mode according to your scanning purpose. Optimum settings, such as image type and resolution, are pre-assigned based on the contents of a scanning job. When you wish to customize the settings for special scanning jobs, click the Custom button. I - Canon BJC-2100 Series | User Manual - Page 316
Changing the Scanning Mode Scanning Mode Use Image Type Edge Emphasis Prescan Resolution Color Matching Mode* Text Recommended when scanning Black & On (Execute) Black & a document consisting entirely White Off White of text, such as a document 180 dpi created with a typewriter or word - Canon BJC-2100 Series | User Manual - Page 317
Note Changing the Scanning Mode • The Settings dialog box displays when you select Settings after you click the Menu button in the main dialog box. • When you select FAX or OCR, the document is scanned and processed as a grayscale image and converted to monochrome binary image data. This process - Canon BJC-2100 Series | User Manual - Page 318
Customizing the Scanning Settings When you select Custom for Scanning Mode in the Settings dialog box, you can specify the scanning settings. 1 Click the Menu button in the main dialog box and then select Settings. 2 Click the up- or down-arrow in Scanning Mode and then select Custom. Using the - Canon BJC-2100 Series | User Manual - Page 319
the amount of data will be large. In general, 90 dpi is sufficient for home pages, while 180 dpi is good for output to a printer. Available settings: 90, 180, 200, 300, 360. Threshold This function is valid only when Image Type is set to Black & White. The lightness/darkness of - Canon BJC-2100 Series | User Manual - Page 320
scanned. This is disabled for prescan. 4 Click the OK button. The main IS Scan dialog box displays. 5 Place the image to be scanned in the printer, then click the Prescan button or Scan button to start scanning. Using the Scanner With Macintosh 320 - Canon BJC-2100 Series | User Manual - Page 321
Copying a Scanned Image to the Clipboard If you copy a scanned image to the clipboard, you can use the image easily with other application software. This is particularly useful when you want to paste an image into documents created with application software that is not TWAIN-compatible. I Copying - Canon BJC-2100 Series | User Manual - Page 322
Adjusting an Image If you are not satisfied with a scanned image, you can perform fine adjustment using a range of functions. Image data can be processed so that the brightness of the image changes or so that the image appears sharper or softer. I Adjusting the Brightness and Contrast 1 Click the - Canon BJC-2100 Series | User Manual - Page 323
Adjusting an Image 2 Move each slide bar to the right or left to adjust the image. Brightness Moving the Brightness slide bar to the left makes the entire image darker, while moving it to the right makes the image brighter. Contrast Moving the slide bar to the left reduces the contrast of the entire - Canon BJC-2100 Series | User Manual - Page 324
Modifying An Image You can modify a scanned image so that it looks sharper or softer. Also, a Despeckle function allows you to remove speckling and make a scanned image appear cleaner. A function for inverting colors to produce a negative film is also available. 1 Click the Menu button in the main - Canon BJC-2100 Series | User Manual - Page 325
Applying Special Effects to an Image Special effects such as edge emphasis, line emphasis, pixelization, posterization, and low relief can be applied to a scanned image, creating an image with a feeling different from that of the original. 1 Click the Menu button in the main dialog box, select - Canon BJC-2100 Series | User Manual - Page 326
Applying Special Effects to an Image 2 Select a desired function from the list. The following is an example of the screen displayed when you select Edges. The operation is the same when any other function is selected. You can check the approximate result of the selection in the Preview Area. For - Canon BJC-2100 Series | User Manual - Page 327
Applying Special Effects to an Image 3 Once you are satisfied with the adjustment, click the OK button. Note To cancel an adjustment you have made, click the Menu button and then select Undo. Then, select either of the following: Last Only the function applied immediately before is cancelled. If - Canon BJC-2100 Series | User Manual - Page 328
for the first time, or when the temperature of the scanner cartridge rises to a certain level, a message displays prompting you to place the white calibration sheet in the printer. Place the white calibration sheet in the printer and then click the OK button. The calibration sheet is scanned and - Canon BJC-2100 Series | User Manual - Page 329
Other IS Scan Functions I Using the Online Help Clicking the Help button on the main IS Scan dialog box displays helpful explanations of the functions of IS Scan. You can also display the Help by clicking the Menu button, Help, and then Help again. Using the Scanner With Macintosh 329 - Canon BJC-2100 Series | User Manual - Page 330
Utility, you must first copy the folder including the necessary files to any location. 1 Load the Install Me First CD-ROM into the CD-ROM driver on your Macintosh. 2 Double-click on the Copy Utility folder. Using the Scanner With Macintosh 330 - Canon BJC-2100 Series | User Manual - Page 331
Copy Utility at any time. Note To use the Copy Utility, the printer driver and IS Scan scanner driver must also be installed. I Starting the Copy Utility 1 Plug in the printer and install the scanner cartridge. 2 Click the Copy Utility for BJC-2100 folder. Using the Scanner With Macintosh 331 - Canon BJC-2100 Series | User Manual - Page 332
3 Click the Copy Utility icon. Using the Copy Utility The Copy Utility starts and the main dialog box displays: Using the Scanner With Macintosh 332 - Canon BJC-2100 Series | User Manual - Page 333
, then click the Copy button. Scanning starts. 7 When the message appears, remove the scanner cartridge and replace it with a BJ cartridge according to the printing settings. 8 Place a blank sheet of paper in the printer and click the OK button. Printing starts. Using the Scanner With Macintosh 333 - Canon BJC-2100 Series | User Manual - Page 334
. • To copy another document with the same settings, click the Copy button and follow the instructions on the screen. • To perform copying with different settings, click the Reset button and follow the instructions on the screen. I Ending the Copy Utility To close the Copy utility, click the close - Canon BJC-2100 Series | User Manual - Page 335
Scanner Problems Scanning Result Is Unsatisfactory Scanner Cannot Be Used With a TWAIN-compatible Application Program Other Scanner Problems Scanner Problems 335 - Canon BJC-2100 Series | User Manual - Page 336
Scanning Result Is Unsatisfactory Scanned Image Blurred or Distorted Quality of Scanned Image Is Uneven White Portion Becomes Grayish Parts of an Image Missing or Not Aligned Properly Image Contains Unexpected Colors, or Is Too Light or Too Dark Scanner Problems 336 - Canon BJC-2100 Series | User Manual - Page 337
or damaged, replace it. Note CHECK 3 You can purchase a scanning holder for A4/LTR-size images. Visit the Canon Web site to find out about accessories and supplies (www.ccsi.canon.com). ARE YOU SCANNING THICK PAPER? The image being scanned must be thinner than 0.25 mm. The thickness including the - Canon BJC-2100 Series | User Manual - Page 338
quality image, select a greater number. The scanning speed becomes slower and the file size of the scanned image becomes larger when you use a higher resolution. Windows Changing the Scanning Mode Macintosh Changing the Scanning Mode Scanner - Canon BJC-2100 Series | User Manual - Page 339
contrast. Note • When you are using IS Scan Plus, use the online Help. • When you are using a TWAIN-compatible graphics application program, see the User's Manual for the application program. Scanner Problems 339 - Canon BJC-2100 Series | User Manual - Page 340
CHECK 3 Windows Macintosh Scanning Result Is Unsatisfactory DID YOU SCAN A MONOCHROME IMAGE USING THE COLOR OR GRAYSCALE SETTING? If the Scanning Mode is how to set Black & White in the Scanning Mode, use the online Help. Changing the Scanning Mode Changing the Scanning Mode Scanner Problems 340 - Canon BJC-2100 Series | User Manual - Page 341
the scanning area, parts of the image may not be aligned properly. Always check that the image is set within the proper scanning area. Scanner Problems 341 - Canon BJC-2100 Series | User Manual - Page 342
too light or too dark. CHECK 1 IS THE NUMBER OF DISPLAY COLORS SET TO HIGH COLOR OR TRUE COLOR? Windows 1 2 3 Check the number of display colors as follows. From the Start menu, select Settings, and then select Sound. Check that Thousands or Millions are set for Color Depth. Scanner Problems 342 - Canon BJC-2100 Series | User Manual - Page 343
on your display and the actual colors in the scanned image. You can enable Color Matching when the Scanning Mode is set for Color. Windows 1 2 Macintosh 1 2 Check that Color Matching is enabled. Click the Custom Setting button. Make sure that Color Matching is enabled in the Custom Setting dialog - Canon BJC-2100 Series | User Manual - Page 344
Scanner Cannot Be Used With a TWAIN-compatible Application Program Cannot Launch IS Scan From Within the TWAIN-compatible Graphics Application Program Cannot Transfer to TWAIN-compatible Graphics Application Program Scanner Problems 344 - Canon BJC-2100 Series | User Manual - Page 345
application program. See the User's Manual for your application program. When IS Scan is used as a TWAIN interface, you must use the graphics application program that supports the TWAIN Source Manager (Version 1.5 or later). See the User's Manual for your application program. Scanner Problems 345 - Canon BJC-2100 Series | User Manual - Page 346
Graphics Application Program CHECK DOES THE TWAIN-COMPATIBLE GRAPHICS APPLICATION PROGRAM YOU ARE USING SUPPORT THE FILE FORMAT TYPE AND RESOLUTION OF THE IMAGE DATA? Some TWAIN-compatible graphics application program first, and then scan and transfer the image again. Scanner Problems 346 - Canon BJC-2100 Series | User Manual - Page 347
Other Scanner Problems Cannot Install Scanner Driver Does Not Launch With Default Settings Windows Improper Colors Displayed in the Dialog Box Scanning Too Slow Communication Error Occurs Error Message Appears Scanner Problems 347 - Canon BJC-2100 Series | User Manual - Page 348
Problems I Cannot Install Scanner Driver CHECK 1 DID YOU FOLLOW THE SCANNER DRIVER INSTALLATION INSTRUCTIONS? Windows Installing the IS Scan Software If an error occurred during installation and you had to shut down the installation procedure, you may not be able to install the scanner driver - Canon BJC-2100 Series | User Manual - Page 349
system is set up. IS THERE A PROBLEM WITH THE CD-ROM? Windows The Install Me First CD-ROM may be damaged. On the Windows desktop, double-click the My Computer icon then double-click the CD-ROM icon. If Windows cannot read the CD-ROM, call the Canon Customer Care Center for help. Getting Help - Canon BJC-2100 Series | User Manual - Page 350
I Does Not Launch With Default Settings Windows CHECK DID YOU LAUNCH IS SCAN FROM A TWAIN-COMPATIBLE GRAPHICS APPLICATION PROGRAM? This problem occurs when IS Scan is launched from a TWAIN-compatible graphics application program. Depending on the TWAIN-compatible graphics application program - Canon BJC-2100 Series | User Manual - Page 351
3 Check that the Colors setting is High Color or True Color in the Colors box. Or, you may be able to solve the problem by minimizing the IS Scan window and then return to the original size. Macintosh 1 2 3 Check the Color Depth setting. From the Apple menu, select Control Panels. Select Monitors - Canon BJC-2100 Series | User Manual - Page 352
Other Scanner Problems I Scanning Too Slow Scanning is requiring an unusually long time. CHECK ARE YOU USING A HIGHER RESOLUTION THAN REQUIRED? In resolution setting. Make sure that the resolution is not set higher than you require. • Use the prescanning capability. Scanner Problems 352 - Canon BJC-2100 Series | User Manual - Page 353
that the printer is plugged in and ready. CHECK 3 1 2 3 4 ARE YOU USING THE USB INTERFACE RUNNING UNDER WINDOWS 98? Windows When using the USB interface running under Windows 98, a communication error may occur if the Hardware acceleration setting is Full. To solve the problem, follow these - Canon BJC-2100 Series | User Manual - Page 354
I Error Message Appears CHECK REFER TO THE ONLINE HELP. Other Scanner Problems Windows From the main IS Scan screen, select Contents from the Help menu, or press F1. Macintosh Open the online Help. Scanner Problems 354
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User’s Manual
Color Bubble Jet
™
Printer
BJC-2100
Series