Canon BJC-2100 Series User Manual - Page 229

Before You Call for Help I Narrowing Down the Problem If you are experiencing difficulties, try to narrow the problem down to one of these three factors: • Printer problem If the printer does not operate and you cannot resolve the problem, make a note of the nature of the fault and your observations then contact the Canon Customer Care Center. Getting Help From Canon • Hardware problem other than the printer If the printer is operating normally and the settings in the application program are also correct, there may be a problem with a printer cable or in the computer system (for example, memory, hard disk, interface). Contact your computer manufacturer. • Application program problem Problems that arise only when you use a particular application program are probably caused by the application program. For details, consult your software company. The problem may also be solved by installing the latest version of the printer driver. Troubleshooting 229