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Troubleshooting

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Troubleshooting APPENDIX E Note The information in this chapter applies to all Catalyst 6500 series switches (Catalyst 6503, Catalyst 6503-E, Catalyst 6504-E, Catalyst 6506, Catalyst 6506-E, Catalyst 6509, Catalyst 6509-E, Catalyst 6509-NEB, Catalyst 6509-NEB-A, and Catalyst 6513) unless otherwise noted. This chapter describes how to troubleshoot the Catalyst 6500 series switch hardware installation and contains these sections: • Getting Started, page E-1 • Solving Problems at the System Component Level, page E-2 • Identifying Startup Problems, page E-3 • Troubleshooting the Power Supply, page E-4 • Troubleshooting the Fan Assembly, page E-5 • Troubleshooting Modules, page E-5 • Contacting Customer Service, page E-7 If your system has problems, use the information in this chapter to help isolate the cause. Problems with the initial startup are often caused by a switching module that has become dislodged from the backplane or a power supply that has been disconnected from the power cord connector. Although temperature conditions above the maximum acceptable level rarely occur at initial startup, you might encounter these conditions during extended operation. Long-term monitoring functions also include independent reporting of DC-output voltage problems. Note This chapter covers only the chassis component hardware aspects of troubleshooting. For module-specific information, refer to the Catalyst 6500 Series Switch Module Installation Guide. Getting Started When the initial system startup is complete, verify the following: • Power supplies are supplying power to the system. • The system fan assembly is operating. OL-5781-04 Catalyst 6500 Series Switches Installation Guide E-1

Section	Page
Catalyst 6500 Series Switches Installation Guide	1
Prefacexi	5
chapter 1	5
Product Overview1-1	5
chapter 2	6
Preparing for Installation2-1	6
chapter 3	6
Installing the Switch3-1	6
chapter 4	7
Removal and Replacement Procedures4-1	7
appendix A	8
Power Supply SpecificationsA-1	8
appendix B	8
Transceivers, Module Connectors, and Cable SpecificationsB-1	8
appendix C	9
Repacking theSwitchC-1	9
appendix D	9
Chassis and Module Power and Heat ValuesD-1	9
appendix E	9
TroubleshootingE-1	9
Index	9
Preface	11
Audience	11
Organization	11
Conventions	12
Statement 1071—Warning Definition	14
Related Documentation	19
Obtaining Documentation	20
Cisco.com	20
Documentation DVD	20
Ordering Documentation	20
Documentation Feedback	21
Cisco Product Security Overview	21
Reporting Security Problems in Cisco Products	21
Obtaining Technical Assistance	22
Cisco Technical Support Website	22
Submitting a Service Request	22
Definitions of Service Request Severity	23
Obtaining Additional Publications and Information	23
1	25
Product Overview	25
Catalyst 6503 Switch	26
Table1-1 Catalyst 6503 Switch Features	26
Table1-2 Catalyst 6503 Switch Specifications	29
Figure1-1 Catalyst 6503 Switch—Front View	30
Figure1-2 Catalyst 6503 Switch—Rear View	31
Catalyst 6503-E Switch	32
Table1-3 Catalyst 6503-E Switch Features	32
Table1-4 Catalyst 6503-E Switch Specifications	34
Figure1-3 Catalyst 6503-E Switch—Front View	36
Figure1-4 Catalyst 6503-E Switch—Rear View	36
Catalyst 6504-E Switch	37
Table1-5 Catalyst 6504-E Switch Features	37
Table1-6 Catalyst 6504-E Switch Specifications	38
Figure1-5 Catalyst 6504-E Switch—Front View	40
Figure1-6 Catalyst 6504-E Switch—Rear View	41
Catalyst 6506 Switch	42
Table1-7 Catalyst 6506 Switch Features	42
Table1-8 Catalyst 6506 Switch Specifications	45
Figure1-7 Catalyst 6506 Switch	47
Catalyst 6506-E Switch	48
Table1-9 Catalyst 6506-E Switch Features	48
Table1-10 Catalyst 6506-E Switch Specifications	50
Figure1-8 Catalyst 6506-E Switch	51
Catalyst 6509 Switch	52
Table1-11 Catalyst 6509 Switch Features	52
Table1-12 Catalyst 6509 Switch Specifications	55
Figure1-9 Catalyst 6509 Switch	57
Catalyst 6509-E Switch	58
Table1-13 Catalyst 6509-E Switch Features	58
Table1-14 Catalyst 6509-E Switch Specifications	60
Figure1-10 Catalyst 6509-E Switch	62
Catalyst 6509-NEB Switch	63
Table1-15 Catalyst 6509-NEB Switch Features	63
Table1-16 Catalyst 6509-NEB Switch Specifications	66
Figure1-11 Catalyst 6509-NEB Switch	68
Catalyst 6509-NEB-A Switch	69
Table1-17 Catalyst 6509-NEB-A Switch Features	69
Table1-18 Catalyst 6509-NEB-A Switch Specifications	71
Figure1-12 Catalyst 6509-NEB-A Switch Chassis	73
Catalyst 6513 Switch	74
Table1-19 Catalyst 6513 Switch Features	74
Table1-20 Catalyst 6513 Switch Specifications	77
Figure1-13 Catalyst 6513 Switch	79
2	81
Preparing for Installation	81
Safety	82
Site Requirements	82
Temperature	83
Humidity	83
Altitude	83
Dust and Particles	84
Corrosion	84
Electromagnetic and Radio Frequency Interference	84
Shock and Vibration	85
Power Source Interruptions	85
System Grounding	86
Table2-1 Gounding Practice Guidelines	86
Preventing Electrostatic Discharge Damage	87
Step1 Attach the ESD wrist strap to bare skin as follows:	88
Step2 Grasp the spring or alligator clip on the ESD wrist strap and momentarily touch the clip t...	88
Step3 Attach either the spring clip or the alligator clip to the ground lug screw as follows (Se...	88
Figure2-1 Attaching the ESD Wrist Strap Clip to the System Ground Lug Screw	89
Air Flow	90
Table2-2 Catalyst 6500 Series Chassis Fan Tray Support	91
Table2-3 Chassis Air Flow Requirements	92
Figure2-2 Catalyst 6503 and Catalyst 6503-E Switch Internal Airflow	92
Figure2-3 Catalyst 6504-E Switch Internal Airflow	93
Figure2-4 Catalyst 6506 Switch Internal Airflow	93
Figure2-5 Catalyst 6506-E Switch Internal Airflow	94
Figure2-6 Catalyst 6509 Switch Internal Airflow	95
Figure2-7 Catalyst 6509-E Switch Internal Airflow	96
Figure2-8 Catalyst 6509-NEB Switch Internal Airflow	97
Figure2-9 Catalyst 6509-NEB-A Switch Internal Airflow	98
Figure2-10 Catalyst 6513 Switch Internal Airflow	99
Power Requirements	99
Power Connection Guidelines for AC-Powered Systems	100
Power Connection Guidelines for DC-Powered Systems	101
Cabling Requirements	101
Site Preparation Checklist	102
Table2-4 Site Planning Checklist	102
3	105
Installing the Switch	105
Unpacking the Switch	106
Installing the Rack-Mount Kit	107
Table3-1 Rack-MountKit Contents Checklist	107
Rack-Mounting Guidelines	107
Required Tools	109
Installing the Shelf Brackets and Crossbar Bracket	109
Step1 Position one of the two shelf brackets in the rack as shown in Figure3-1.	109
Step2 Secure the shelf bracket to the rack by using three 12-24 x 3/4-inch or 10-32 x 3/4-inch s...	109
Step3 Repeat Steps 1 and 2 for the second shelf bracket. Make sure that the second shelf bracket...	109
Step4 Attach the crossbar bracket to the back of the shelf brackets using two M3screws as shown...	109
Figure3-1 Installing the ShelfBrackets	109
Figure3-2 Attaching the Crossbar Bracket to the Shelf Brackets	110
Installing the LBrackets and Cable Guides on the Catalyst6503 and the Catalyst6503-E Switches	110
Step1 Position one of the brackets against the chassis side, and align the screw holes. (See Fig...	110
Step2 Secure the bracket to the chassis with four M3 screws.	110
Step3 Repeat Steps 1 and 2 for the other bracket.	110
Figure3-3 Installing the L-Brackets on the Catalyst 6503 and the Catalyst6503-E Switch Chassis	111
Installing the LBrackets and Cable Guides on the Catalyst6504-E Switch	111
Step1 Position one of the brackets against the chassis side, and align the screw holes. (See Fig...	111
Step2 Secure the bracket to the chassis with three M4 screws.	111
Step3 Repeat Steps1 and 2 for the other bracket.	111
Figure3-4 Installing the L-Brackets on the Catalyst6504-E Switch Chassis	112
Installing the LBrackets and Cable Guides on the Catalyst6506 and Catalyst6506-E Switches	112
Step1 Position the left (L) Lbracket and the optional cable guide (if desired) against the swit...	112
Step2 Secure the Lbracket (and optional cable guide) to the switch chassis with four M3 screws.	112
Step3 Repeat steps 1 and 2 for the right (R) Lbracket (and, if necessary, the optional cable gu...	112
Figure3-5 Attaching L Brackets and CableGuides: Catalyst 6506 and Catalyst 6506-E Switch	113
Installing the L Brackets and Cable Guides on the Catalyst 6509 and Catalyst6509-E Switches	114
Step1 Position the left (L) Lbracket and the optional cable guide (if desired) against the swit...	114
Step2 Secure the Lbracket (and optional cable guide) to the switch chassis with five M3 screws.	114
Step3 Repeat steps 1 and 2 for the right (R) Lbracket (and, if necessary, the optional cable gu...	114
Figure3-6 Attaching L Brackets and CableGuides: Catalyst 6509 Switch and Catalyst 6509-E Switch	115
Installing the L Brackets and Cable Guides on the Catalyst6509-NEB Switch	115
Step1 Position one of the Lbrackets against the switch chassis side, and align the screw holes....	116
Step2 Secure the Lbracket to the switch chassis with five M4 screws.	116
Step3 Repeat steps 1 and 2 for the other Lbracket. If you used the + set of holes for the first...	116
Step1 Position the cable guide against the front of the chassis, and align the four screw holes ...	116
Step2 Secure the cable guide with four M4 screws.	116
Figure3-7 Attaching L Brackets and CableGuides: Catalyst 6509-NEB Switch	116
Installing the L Brackets on the Catalyst6509-NEB-A Switch	117
Step1 Remove the screws that secure the brackets to the chassis. (See Figure3-8.)	117
Figure3-8 Brackets on Catalyst 6509-NEB-A Switch	117
Step2 Position one of the brackets against the chassis side, and align the screw holes.	117
Step3 Secure the bracket to the chassis with the screws that were removed in Step1.	117
Step4 Repeat Step2 and Step3 for the other bracket.	117
Installing the Switch Chassis in the Rack	118
Step1 With a person standing at each side of the chassis, grasp the chassis handle with one hand...	118
Step2 Position the chassis in the rack as follows:	118
Step3 Align the mounting holes in the Lbracket with the mounting holes in the equipment rack.	118
Step4 Align the cable guide bracket mounting holes with the mounting holes in the Lbracket and ...	119
Step5 Install the eight or ten (four or five per side) 12-24 x 3/4-inch or 10-32 x 3/4-inch scre...	119
Step6 Use a tape measure and level to verify that the chassis is installed straight and level.	119
Figure3-9 Installing the Catalyst6513 Switch in the Rack with the Optional Cable Guides	119
Installing the Stabilizer Kit	120
Table3-2 Stabilizer Kit Contents	120
Step1 Have one person tilt and hold the chassis to one side.	121
Step2 With the chassis tilted, attach the stabilizer bracket to the side of the chassis with the...	121
Step3 Tilt the chassis to the other side.	121
Step4 Attach the second stabilizer bracket to the other side of the chassis with eight M4 screws.	121
Step5 Lower the chassis so that it rests on both stabilizer brackets.	121
Figure3-10 Installing the Stabilizer Brackets	121
Installing the Cable Management System (Catalyst6509-NEB-A Switch Only)	122
Step1 Place the cable management system against the chassis, as shown in Figure3-11, and tighte...	122
Step2 Assure that the hinge is flat against the chassis, and install four 6x32 screws to secure ...	122
Figure3-11 Installing the Cable Management System	122
Step3 Loosen the two captive installation screws on the front panel. (See Figure3-12.)	123
Figure3-12 Removing the Front Panel	123
Step4 Remove the front panel, and set it aside.	123
Step5 Attach the interface cables to the modules, and route the cables through the cable guide.	123
Step6 Install the front panel by hooking the top of the front panel over the cable guide.	123
Step7 Tighten the two captive installation screws. (See Figure3-12.)	123
Replacing the Cable Guide	124
Step1 Loosen the two captive installation screws on the front panel. (See Figure3-13.)	124
Figure3-13 Removing the Front Panel	124
Step2 Remove the front panel, and set it aside.	124
Step3 Remove the two screws that secure the cable guide to the back panel, and remove the cable ...	124
Figure3-14 Removing the Cable Guide	124
Step4 Install the standard cable guide to the back panel by hooking the lip of the cable guide t...	125
Step5 Install the two screws to secure the cable guide to the back plate. (See Figure3-14.)	125
Step6 Attach the interface cables to the modules, and route the cables through the cable guide.	125
Step7 Install the front panel by hooking the top of the front panel over the cable guide.	125
Step8 Tighten the two captive installation screws. (See Figure3-15.)	125
Figure3-15 Front Panel Installation	125
Establishing the System Ground	126
Required Tools and Equipment	126
Connecting the System Ground	127
Step1 Use a wire-stripping tool to remove approximately 0.75inch (19mm) of the covering from t...	127
Step2 Insert the stripped end of the grounding wire into the open end of the grounding lug.	127
Step3 Crimp the grounding wire in the barrel of the grounding lug. Verify that the ground wire i...	127
Step4 Locate and remove the adhesive label from the system grounding pad on the switch. The loca...	127
Step5 Place the grounding wire lug against the grounding pad, making sure that there is solid me...	127
Step6 Secure the grounding lug to the chassis with two M4 screws. Ensure that the grounding lug ...	127
Step7 Prepare the other end of the grounding wire, and connect it to an appropriate grounding po...	127
Figure3-16 System Ground Location (Catalyst 6503 and Catalyst 6503-E Chassis)	128
Figure3-17 System Ground Location (Catalyst 6504-E Chassis)	128
Figure3-18 System Ground Location (Catalyst 6506, Catalyst 6509, and Catalyst 6509-NEB Chassis)	129
Figure3-19 System Ground Location (Catalyst 6506-E, Catalyst 6509-E, and Catalyst 6513 Chassis)	130
Figure3-20 System Ground Location (Catalyst 6509-NEB-A)	131
Installing the Power Supplies in the Switch Chassis	132
Attaching the Interface Cables	132
Connecting the Supervisor Engine Console Port	132
Figure3-21 Supervisor Engine Console Port Connector	132
Step1 Place the console port mode switch in the in position (factory default).	133
Step2 Connect to the port using the RJ-45-to-RJ-45 cable and RJ-45-to-DB-25 DTE adapter or RJ-45...	133
Step3 Position the cable in the cable guide (if installed). Make sure there are no sharp bends i...	133
Step4 Check the terminal documentation to determine the baud rate. The baud rate of the terminal...	133
Step1 Place the console port mode switch in the out position.	133
Step2 Connect to the port using the Supervisor Engine III cable and the appropriate adapter for ...	133
Step3 Position the cable in the cable guide (if installed). Make sure there are no sharp bends i...	133
Step4 Check the terminal documentation to determine the baud rate. The baud rate of the terminal...	133
Step1 Place the console port mode switch in the in position.	133
Step2 Connect to the port using the RJ-45-to-RJ-45 rollover cable and the RJ-45-to-DB-25 DCE ada...	133
Step3 Position the cable in the cable guide (if installed). Make sure there are no sharp bends i...	133
Connecting the Supervisor Engine Uplink Ports	134
Supervisor Engine 1 and Supervisor Engine 2 Uplink Ports	134
Step1 Attach an ESD-preventive wrist strap to your wrist and to the ESD ground connector or a ba...	134
Step2 Remove the GBIC transceiver module from its protective packaging.	134
Step3 Check the label on the GBIC transceiver body to verify that you have the correct model for...	134
Step4 Find the transmit (TX) and receive (RX) markings that identify the top side of the GBIC tr...	134
Step5 Position the GBIC transceiver in front of the socket opening.	134
Step6 Insert the GBIC transceiver into the socket until you feel the GBIC transceiver module con...	135
Step7 Remove the dust plugs from the network interface cable SC connectors. Save the dust plugs ...	135
Step8 Inspect and clean the fiber-optic end-faces on the SC connector. (See the Tip below for a ...	135
Step9 Remove the dust plugs from the GBIC transceiver optical bores.	135
Step10 Immediately attach the network interface cable SC connector to the GBIC transceiver.	135
Step11 To connect 1000BASE-T GBIC transceivers to a copper network, perform the following substeps:	135
Step12 Observe the port status LED:	136
Figure3-22 Connecting the Supervisor Engine Uplink Ports	136
Supervisor Engine 32 and Supervisor Engine 720 Uplink Ports	136
Step1 Attach an ESD-preventive wrist strap to your wrist and to the ESD ground connector or a ba...	137
Step2 Remove the SFP transceiver module from its protective packaging.	137
Step3 Check the label on the SFP transceiver body to verify that you have the correct model for ...	137
Step4 Find the transmit (TX) and receive (RX) markings that identify the top side of the SFP tra...	137
Step5 Position the SFP transceiver in front of the socket opening.	137
Step6 Insert the SFP transceiver into the socket until you feel the SFP transceiver module conne...	137
Step7 Remove the dust plugs from the network interface cable LC connectors. Save the dust plugs ...	137
Step8 Inspect and clean the LC connector’s fiber-optic end-faces. (Refer to the Tip below for a ...	137
Step9 Remove the dust plugs from the SFP transceiver optical bores.	138
Step10 Immediately attach the network interface cable LC connector to the SFP transceiver.	138
Step11 To connect 1000BASE-T SFP transceivers to a copper network, perform the following substeps:	138
Step12 Observe the port status LED:	138
Figure3-23 Supervisor Engine 720 SFP Uplink Port	138
Verifying Switch Chassis Installation	139
Step1 Verify that the ejector levers of each module are fully closed (parallel to the faceplate)...	139
Step2 Check the captive installation screws of each module, the power supply, and the fan assemb...	139
Step3 Verify that all empty module slots have blank faceplates (WS-X6K-SLOT-CVR) installed and t...	139
Step4 Turn on the power supply switches to power up the system. During the power-up sequence, th...	139
Step5 (Optional) Additional system diagnostic tests are available. These tests allow you to perf...	139
Online Diagnostics	140
4	141
Removal and Replacement Procedures	141
Removing and Installing the AC-Input Power Supplies	142
Table4-1 Catalyst 6500 Series AC-Input Power Supplies Removal and Installation Procedures	142
Removing and Installing the 950W and 1400W AC-Input Power Supplies	142
Required Tools	142
Removing a 950W or 1400W AC-Input Power Supply	143
Step1 Turn the power switch to the Off (0) position on the PEM for the power supply that you are...	143
Step2 Disconnect the power cord from the power source. Do not touch the metal prongs on the powe...	143
Step3 Remove the power cord from the power connection on the PEM. Do not touch the metal prongs ...	143
Step4 Loosen the captive installation screws on the power supply. (See Figure4-2 for the Cataly...	143
Step5 Grasp the power supply handle with one hand, and slide the power supply part of the way ou...	143
Step6 If the power supply bay is to remain empty, install a blank power supply filler plate (Cis...	143
Figure4-1 Catalyst 6503 and Catalyst6503-E Switches—PEM Location	144
Figure4-2 Power Supply Captive Installation Screws	144
Figure4-3 Handling an AC-Input Power Supply	145
Installing a 950W or 1400W AC-Input Power Supply	145
Step1 Ensure that the system (earth) ground connection has been made. For ground connection inst...	145
Step2 If necessary, remove the blank power supply filler plate from the chassis power supply bay...	145
Step3 Grasp the power supply handle with one hand. Place your other hand underneath the power su...	145
Step4 Securely tighten the power supply captive installation screws. (See Figure4-2 for the Cat...	145
Step5 At the front of the chassis, plug the power cord into the PEM.	145
Step6 Connect the other end of the power cord to an AC-input power source.	146
Step7 Turn the PEM power switch to the On (\|) position.	146
Step8 Verify the power supply operation by checking that the power supply LEDs are in the follow...	146
Removing and Installing the 2700W AC-Input Power Supply	146
Required Tools	146
Removing a 2700W AC-Input Power Supply	147
Step1 Turn the power switch to the Off (0) position on the power supply you are removing.	147
Step2 Disconnect the power cord from the power source. Do not touch the metal prongs on the powe...	147
Step3 Remove the power cord from the power connection on the power supply.	147
Step4 Loosen the captive installation screws on the power supply. (See Figure4-4.)	147
Figure4-4 2700W AC-Input Power Supply Captive Installation Screws	147
Step5 Grasp both power supply handles, as shown in Figure4-5, and slide the power supply comple...	147
Figure4-5 Handling a 2700W AC-Input Power Supply	148
Step6 If the power supply bay is to remain empty, install a blank power supply filler plate (Cis...	148
Installing a 2700W AC-Input Power Supply	148
Step1 Ensure that the system (earth) ground connection has been made. For ground connection inst...	148
Step2 If necessary, remove the blank power supply filler plate from the chassis power supply bay...	148
Step3 Verify that the power switch on the power supply is in the Off (0) position.	148
Step4 Grasp both power supply handles. (See Figure4-5.) Slide the power supply into the power s...	148
Step5 Securely tighten the power supply captive installation screws.	148
Step6 Plug the power cord into the power supply AC-in receptacle.	149
Step7 Connect the other end of the power cord to the AC-input power source.	149
Step8 Turn the switch on the power supply to the On (\|) position.	149
Step9 Verify power supply operation by checking that the power supply LEDs are in the following ...	149
Removing and Installing the 1000W, 1300W, 2500W, 3000W, 4000W, and 6000W AC-Input Power Sup...	149
Required Tools	149
Removing the 1000W, 1300W, 2500W, 3000W, 4000W, and 6000W AC-Input Power Supplies	150
Step1 Turn the power switch to the Off (0) position on the power supply that you are removing. (...	150
Step2 Disconnect the power cord from the power source.	150
Step3 Loosen the screw on the cable retention device, and disconnect the power cord from the pow...	150
Step4 Loosen the captive installation screw. (See Figure4-6.)	150
Figure4-6 AC-InputPower Supply Front Panel	150
Step5 Grasp the power supply handle with one hand, and slide the power supply part of the way ou...	150
Step6 If the power supply bay is to remain empty, install a blank faceplate (Cisco partnumber7...	150
Figure4-7 Handling an AC-Input Power Supply	151
Installing the 1000W, 1300W, 2500W, 3000W, 4000W, and 6000W AC-Input Power Supplies	151
Step1 Ensure that the system (earth) ground connection has been made. For ground connection inst...	151
Step2 If necessary, remove the blank faceplate (Cisco partnumber700-03104-01) from the chassis...	151
Step3 Verify that the power switch is in the Off (0) position on the power supply that you are i...	151
Step4 Grasp the power supply handle with one hand. Place your other hand underneath the power su...	152
Step5 Tighten the power supply captive installation screw. (SeeFigure4-6.)	152
Step6 Plug the power cord into the power supply, and tighten the screw on the cable retention de...	152
Step7 Connect the other end of the power cord to an AC-input power source.	152
Step8 Turn the power switch to the On (\|) position on the power supply. Switching the power swit...	152
Step9 Verify the power supply operation by ensuring that the power supply front panel LEDs are i...	152
Removing and Installing the DC-Input Power Supplies	153
Removing and Installing a 950W DC-Input Power Supply	153
Tools Required	153
Removing a 950W DC-Input Power Supply	154
Step1 Identify which PEM is connected to the power supply you are removing (PEM1 or PEM2). Ver...	154
Step2 Loosen the captive installation screws on the power supply. (See Figure4-9.)	154
Step3 Grasp the power supply handle with one hand, and slide the power supply part of the way ou...	154
Step4 If the power supply bay is to remain empty, install a blank power supply filler plate (Cis...	154
Figure4-8 Catalyst 6503 Switch—DC-Input PEM Location	154
Figure4-9 950W DC-Input Power Supply Captive Installation Screws	155
Figure4-10 Catalyst 6503 Switch—Handling a DC-Input Power Supply	155
Installing a 950W DC-Input Power Supply	156
Step1 Ensure that the system (earth) ground connection has been made. For ground connection inst...	156
Step2 Verify that power is off to the DC circuit connected to the DC PEM for the power supply th...	156
Step3 Grasp the power supply handle with one hand. Place your other hand underneath the power su...	156
Step4 Tighten the power supply captive installation screws. (See Figure4-9.)	156
Step5 Verify that all connections to the DC PEM are secure.	156
Step6 Remove any safety flags, lockout devices, or tape from the circuit breaker switch handle, ...	156
Step7 Verify the power supply operation by ensuring that the power supply front panel LEDs are i...	156
Removing and Installing a 1300W or 2500W DC-Input Power Supply	157
Required Tools	157
Removing a 1300W or 2500W DC-Input Power Supply	157
Step1 Verify that power is off to the DC circuit on the power supply that you are removing. As a...	157
Step2 Turn the power switch to the Off (0) position on the power supply that you are removing. (...	157
Step3 Remove the two screws securing the terminal block cover, and slide the cover off the termi...	157
Step4 Disconnect the DC-input wires from the terminal block (see Figure4-13 for the 1300W DC p...	158
Step5 Loosen the captive installation screw on the power supply. (See Figure4-13 for the 1300W...	158
Step6 Grasp the power supply handle with one hand, and slide the power supply halfway out of the...	158
Step7 If the power supply bay is to remain empty, install a blank faceplate (Ciscopartnumber7...	158
Figure4-11 DC-InputPower Supply Front Panel (WS-CDC-1300W)	158
Figure4-12 DC-InputPower Supply Front Panel (WS-CDC-2500W)	159
Figure4-13 DC-Input Wire Connections on the Terminal Block (WS-CDC-1300W)	159
Figure4-14 DC-Input Wire Connections on the Terminal Block (WS-CDC-2500W)	160
Figure4-15 Handling a DC-Input Power Supply	161
Installing a 1300W or 2500W DC-Input Power Supply	162
Step1 Ensure that the system (earth) ground connection has been made. For ground connection inst...	162
Step2 Verify that power is off to the DC circuit on the power supply that you are installing. As...	162
Step3 Verify that the power switch is in the Off (0) position on the power supply that you are i...	162
Step4 Grasp the power supply handle with one hand, and place your other hand underneath the powe...	162
Step5 Tighten the power supply captive installation screw. (See Figure4-11 for the 1300W DC po...	162
Step6 Remove the two screws securing the terminal block cover, and slide the cover off of the te...	162
Step7 Attach the appropriate lugs to the DC-input wires. The maximum width of a lug is 0.300 inc...	163
Step8 Connect the DC-input wires to the terminal block (see Figure4-16 for the 1300W DC power ...	163
Step9 After ensuring that all wire connections are secure, reinstall the terminal block cover.	163
Step10 Remove any safety flag and lockout devices or any tape from the circuit breaker switch ha...	163
Step11 Turn the power switch to the On (\|) position on the power supply. Turning on the power sw...	163
Step12 Verify the power supply operation by ensuring that the power supply front panel LEDs are ...	163
Figure4-16 DC-InputPower Supply Connectors (WS-CDC-1300W)	164
Figure4-17 DC-InputPower Supply Connectors (WS-CDC-2500W)	164
Removing and Installing the 2700W DC-Input Power Supply	165
Required Tools	165
Removing a 2700W DC-Input Power Supply	165
Step1 Verify that power is off to the DC circuit on the power supply that you are removing. As a...	165
Step2 Remove the four screws securing the terminal block cover, and slide the cover off the term...	165
Figure4-18 DC-Input Front Panel for 2700-W DC-Input Power Supply	166
Step3 Remove the two screws securing each of the cable holder covers, and remove the cable holde...	166
Step4 Disconnect the DC-input wires from the terminal block (Figure4-19) in this order:	166
Step5 Remove the two tie-wraps from the ground cable. If there is a long cable tie-wrap securing...	166
Step6 Loosen the captive installation screws on the power supply. (See Figure4-18.)	166
Step7 Grasp both power supply handles, as shown in Figure4-19, and slide the power supply compl...	167
Figure4-19 Handling a DC-Input Power Supply	167
Step8 If the power supply bay is to remain empty, install a blank power supply filler plate (Cis...	167
Installing a 2700W DC-Input Power Supply	167
Step1 Ensure that the system (earth) ground connection has been made. For ground connection inst...	167
Step2 Remove the plastic bag attached to the front panel and put aside. This bag contains two pl...	167
Step3 Verify that power is off to the DC circuit on the power supply that you are installing. As...	167
Figure4-20 Handling the Power Supply	168
Step4 Tighten the power supply captive installation screws. (See Figure4-21.)	168
Figure4-21 Power Supply Captive Installation Screws	168
Figure4-22 DC-Input Front Panel for 2700-W DC-Input Power Supply	169
Step5 Remove the four screws securing the terminal block cover, and slide the cover off of the t...	169
Step6 Attach the appropriate lugs to the DC-input wires. The maximum width of a lug is 0.300 inc...	169
Step7 Connect the DC-input wires to the 2700W power supply terminal block (Figure4-22) in this...	170
Step8 Secure the ground cable to the cable holder with the two cable-ties.	170
Step9 Retrieve the cable holder covers from the plastic bag and attach to the front panel at the...	170
Step10 Secure the terminal block cover using four screws and the terminal block barriers with tw...	170
Step11 Turn on the DC inputs and verify power supply operation by checking that the power supply...	170
Figure4-23 DC-Input Wires on Left Side	170
Removing and Installing a 4000W DC-Input Power Supply	171
Required Tools	171
Removing a 4000W DC-Input Power Supply	171
Step1 Verify that power is off to the DC circuit connected to the DC-input power supply that you...	171
Step2 Turn the power switch to the Off (0) position on the power supply that you are removing. (...	171
Figure4-24 DC-Input Front Panel for 4000-W DC-Input Power Supply	172
Step3 Remove the two screws securing the outer terminal block cover, and remove the cover from t...	173
Step4 Remove the two screws securing the left inner terminal block cover, remove the cover, and ...	173
Step5 Remove the plastic insulator from over the terminal area. (See Figure4-25.)	173
Step6 Disconnect the DC-input wires from the terminal block in this order:	173
Figure4-25 DC-Input Wire Connections for 4000-W DC-Input Power Supply	173
Step7 Loosen the captive installation screw on the power supply. (See Figure4-25.)	174
Step8 Grasp the power supply handle with one hand, and slide the power supply part of the way ou...	174
Figure4-26 Handling a 4000W DC-Input Power Supply	174
Step9 If the power supply bay is to remain empty, install a blank power supply filler plate (Cis...	174
Installing a 4000W DC-Input Power Supply	175
Table4-2 4000W DC-Input Power Supply Installation Options	175
Figure4-27 4000W DC-Input Power Supply Front Panel	176
Installing the 4000W Power Supply (Wiring for 2700W Operation; Left Power Bay)	177
Step1 Ensure that the system (earth) ground connection has been made. For ground connection inst...	177
Step2 Verify that power is off to the DC circuit that is connected to the power supply that you ...	177
Step3 Prepare the source DC-input power cables by attaching the appropriately sized lugs.	177
Figure4-28 DC Power Cable Lug	177
Step4 Grasp the power supply handle with one hand, and place your other hand underneath the powe...	178
Figure4-29 Handling a 4000W DC-Input Power Supply	178
Step5 Tighten the power supply captive installation screws. (See Figure4-27.)	178
Step6 Remove the two screws that secure the outer terminal block cover, and remove the cover fro...	178
Step7 Remove the two screws that secure the left inner terminal block cover, remove the cover, a...	178
Step8 Place both plastic insulators over the terminal areas, aligning the circular holes in insu...	178
Step9 Wrap the large perforated flaps around each pair of conductors, inserting each locking tab...	179
Step10 From the left side of the power supply, connect the DC-input wires to the left power supp...	179
Figure4-30 DC-Input Wire Connections for 2700W Operation (Left-Side Power Bay)	179
Step11 From the left side of the power supply, connect the DC-input wires to TB1 in this order:	179
Step12 Position and secure the left and the right inner terminal block covers.	180
Step13 Secure outer terminal block cover.	180
Step14 If you are installing a second power supply operating at 2700W in the right-side power s...	180
Step15 After you confirm that all installation steps are completed correctly, remove any safety ...	180
Step16 Turn the power switch to the On (\|) position on the power supply. Turning on the power sw...	180
Step17 Verify the power supply operation by ensuring that the power supply front panel LEDs are ...	180
Installing the 4000W Power Supply (Wiring for 2700W Operation; Right Power Bay)	180
Step1 Ensure that the system (earth) ground connection has been made. For ground connection inst...	180
Step2 Verify that power is off to the DC circuit that is connected to the power supply that you ...	180
Step3 Prepare the source DC-input power cables by attaching the appropriately sized lugs.	180
Figure4-31 DC Power Cable Lug	181
Step4 Grasp the power supply handle with one hand, and place your other hand underneath the powe...	181
Figure4-32 Handling a 4000W DC-Input Power Supply	181
Step5 Tighten the power supply captive installation screws.	181
Step6 Remove the two screws that secure the outer terminal block cover, and remove the cover fro...	182
Step7 Remove the two screws that secure the left inner terminal block cover, remove the cover, a...	182
Step8 Place both plastic insulators over the terminal areas, aligning the circular holes in insu...	182
Step9 Wrap the large perforated flaps around each pair of conductors, inserting each locking tab...	182
Step10 From the right side of the power supply, connect the DC-input wires to the left power sup...	182
Figure4-33 DC-Input Wire Connections for 2700W Operation (Right-Side Power Bay)	183
Step11 Position and secure the left and right inner terminal block covers.	183
Step12 Using the cable tie provided, place the cable tie through the slot at the top of the righ...	183
Step13 Secure outer terminal block cover.	183
Step14 After you confirm that all installation steps are completed correctly, remove any safety ...	183
Step15 Turn the power switch to the On (\|) position on the power supply. Turning on the power sw...	183
Step16 Verify the power supply operation by ensuring that the power supply front panel LEDs are ...	183
Installing the 4000W Power Supply (Wiring for 4000W Operation; Left Power Bay)	184
Step1 Ensure that the system (earth) ground connection has been made. For ground connection inst...	184
Step2 Verify that power is off to the DC circuit that is connected to the power supply that you ...	184
Step3 Prepare the source DC-input power cables by attaching the appropriately sized lugs.	184
Figure4-34 DC Power Cable Lug	184
Step4 Grasp the power supply handle with one hand, and place your other hand underneath the powe...	185
Figure4-35 Handling a 4000W DC-Input Power Supply	185
Step5 Tighten the power supply captive installation screws.	185
Step6 Remove the two screws that secure the outer terminal block cover, and remove the cover fro...	185
Step7 Remove the two screws that secure the left inner terminal block cover, remove the cover, a...	185
Step8 Place both plastic insulators over the terminal areas, aligning the circular holes in insu...	185
Step9 Wrap the large perforated flaps around each pair of conductors, inserting each locking tab...	185
Step10 From the left side of the power supply, connect the DC-input wires to the left power supp...	186
Step11 From the left side of the power supply, connect the DC-input wires to the right power sup...	186
Figure4-36 DC-Input Wire Connections for 4000W Operation (Left-Side Power Bay)	186
Step12 Using the cable tie provided, place the cable tie through the slot at the top of the left...	187
Step13 Secure the outer block cover.	187
Step14 Position and secure the left and right inner terminal block covers.	187
Step15 Secure the outer terminal block cover.	187
Step16 If you are installing a second power supply that operates at 4000W in the right side pow...	187
Step17 After you confirm that all installation steps are completed correctly, remove any safety ...	187
Step18 Turn the power switch to the On (\|) position on the power supply. Turning on the power sw...	187
Step19 Verify the power supply operation by ensuring that the power supply front panel LEDs are ...	187
Installing the 4000W Power Supply (Wiring for 4000W Operation; Right Power Bay)	187

Match case Limit results 1 per page

E-1

Catalyst 6500 Series Switches Installation Guide

OL-5781-04

APPENDIX

Troubleshooting

Note

The information in this chapter applies to all Catalyst 6500 series switches (Catalyst 6503,

Catalyst 6503-E, Catalyst 6504-E, Catalyst 6506, Catalyst 6506-E, Catalyst 6509, Catalyst 6509-E,

Catalyst 6509-NEB, Catalyst 6509-NEB-A, and Catalyst 6513) unless otherwise noted.

This chapter describes how to troubleshoot the Catalyst 6500 series switch hardware installation and

contains these sections:

•

Getting Started, page E-1

•

Solving Problems at the System Component Level, page E-2

•

Identifying Startup Problems, page E-3

•

Troubleshooting the Power Supply, page E-4

•

Troubleshooting the Fan Assembly, page E-5

•

Troubleshooting Modules, page E-5

•

Contacting Customer Service, page E-7

If your system has problems, use the information in this chapter to help isolate the cause. Problems with

the initial startup are often caused by a switching module that has become dislodged from the backplane

or a power supply that has been disconnected from the power cord connector. Although temperature

conditions above the maximum acceptable level rarely occur at initial startup, you might encounter these

conditions during extended operation. Long-term monitoring functions also include independent

reporting of DC-output voltage problems.

Note

This chapter covers only the chassis component hardware aspects of troubleshooting. For

module-specific information, refer to the

Catalyst 6500 Series Switch Module Installation Guide

Getting Started

When the initial system startup is complete, verify the following:

•

Power supplies are supplying power to the system.

•

The system fan assembly is operating.