Compaq AP550 Compaq Professional Workstation AP550 Maintenance & Service G - Page 103

Troubleshooting Minor Problems, Diskette drive problems - driver

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Diagnostic Tools 4-9 Troubleshooting Minor Problems If minor hardware or software problems occur, refer to the following list for possible solutions before running any of the diagnostic utilities: s Verify that the workstation is connected to a working grounded AC outlet. s Is the workstation turned on and the power light illuminated? s Check all cable connections. Be sure the connectors are seated properly. s Is the monitor turned on and the power light illuminated? s If the monitor is dim, turn up the brightness and contrast controls of the monitor. s Are all of the necessary device drivers installed? s Have all printer drivers been installed for each application? s Was a nonbootable diskette loaded in the diskette drive at power-up? s Was a bootable compact disc in the CD-ROM drive at power-up? s Check all switch and jumper settings. s Are RIMMs and DIMMs mixed on the same system board? The system will not boot if there is a mixture of RIMMs and DIMMs on the system board. s Are CRIMMs installed in the unpopulated RIMM slots? If not, the system will not boot. s In addition to the above checklist, see the next few sections for other possible solutions to: Y Power problems Y Diskette drive problems Y Display problems Y Printer problems Y Hard drive problems Y Hardware installation problems Y DVD-ROM and IDE CD-ROM drive problems Y Memory problems Y SCSI problems Y Network problems Y Audio hardware conflicts

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Diagnostic Tools
4-9
Troubleshooting Minor Problems
If minor hardware or software problems occur, refer to the following list for possible solutions
before running any of the diagnostic utilities:
■
Verify that the workstation is connected to a working grounded AC outlet.
■
Is the workstation turned on and the power light illuminated?
■
Check all cable connections. Be sure the connectors are seated properly.
■
Is the monitor turned on and the power light illuminated?
■
If the monitor is dim, turn up the brightness and contrast controls of the monitor.
■
Are all of the necessary device drivers installed?
■
Have all printer drivers been installed for each application?
■
Was a nonbootable diskette loaded in the diskette drive at power-up?
■
Was a bootable compact disc in the CD-ROM drive at power-up?
■
Check all switch and jumper settings.
■
Are RIMMs and DIMMs mixed on the same system board? The system will not boot if
there is a mixture of RIMMs and DIMMs on the system board.
■
Are CRIMMs installed in the unpopulated RIMM slots? If not, the system will not boot.
■
In addition to the above checklist, see the next few sections for other possible solutions to:
Y
Power problems
Y
Diskette drive problems
Y
Display problems
Y
Printer problems
Y
Hard drive problems
Y
Hardware installation problems
Y
DVD-ROM and IDE CD-ROM drive problems
Y
Memory problems
Y
SCSI problems
Y
Network problems
Y
Audio hardware conflicts