Compaq AP550 Compaq Professional Workstation AP550 Maintenance & Service G - Page 108

Hard Drive Problems, Table 4-6, Solutions for Hard Drive Problems

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4-14 Compaq Professional Workstation AP550 Maintenance and Service Guide Hard Drive Problems The information provided by the diagnostics test includes error code, system serial number, drive serial number, drive model, and drive firmware revision. Specific details of the drive failure are not included. When you run the diagnostics, the test results are stored in a log. After completing the test, you can print this log to a local printer or save it to a file. Alternatively, before running the test, you can configure the test options to send the results to a local printer or file. Problem Hard drive error occurs. Disk transaction problem. Drive not found. Nonsystem disk message. Table 4-6 Solutions for Hard Drive Problems Possible Solution Hard disk has bad sectors or has failed. Use a utility to locate and block usage of bad sectors. If necessary, reformat the hard disk. Either the directory structure is bad or there is a problem with a file. When using Windows NT Workstation 4.0, run Disk Administrator. At the Start menu, highlight Programs and select Administrative Tools. Cable could be loose. Check cable connections. Check SCSI IDs to make sure they are not duplicated. The system is trying to start from a diskette that is not bootable. Remove the diskette from the diskette drive. The system is trying to start from the hard drive but the hard disk has been damaged. Insert a bootable diskette into the diskette drive and restart the workstation. Diskette boot has been disabled in Computer Setup. Run Computer Setup and enable diskette boot.

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4-14
Compaq Professional Workstation AP550 Maintenance and Service Guide
Hard Drive Problems
The information provided by the diagnostics test includes error code, system serial number,
drive serial number, drive model, and drive firmware revision. Specific details of the drive
failure are not included.
When you run the diagnostics, the test results are stored in a log. After completing the test, you
can print this log to a local printer or save it to a file. Alternatively, before running the test, you
can configure the test options to send the results to a local printer or file.
Table 4-6
Solutions for Hard Drive Problems
Problem
Possible Solution
Hard drive error occurs.
Hard disk has bad sectors or has failed. Use a utility
to locate and block usage of bad sectors. If
necessary, reformat the hard disk.
Disk transaction problem.
Either the directory structure is bad or there is a
problem with a file.
When using Windows NT Workstation 4.0, run Disk
Administrator. At the Start menu, highlight Programs
and select Administrative Tools.
Drive not found.
Cable could be loose. Check cable connections.
Check SCSI IDs to make sure they are not duplicated.
Nonsystem disk message.
The system is trying to start from a diskette that is
not bootable. Remove the diskette from the diskette
drive.
The system is trying to start from the hard drive but
the hard disk has been damaged. Insert a bootable
diskette into the diskette drive and restart the
workstation.
Diskette boot has been disabled in Computer Setup.
Run Computer Setup and enable diskette boot.