Compaq Armada E700 Armada E700 - Page 45

Table 2-10, Solving Compact Disc and DVD-ROM Problems

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Table 2-10 Solving Compact Disc and DVD-ROM Problems Problem Possible Cause Solution Drive cannot read a disc CD-ROM drive or DVD-ROM drive is not detected by the computer. Disc is not properly seated in the drive. Disc is loaded in the loading tray upside down. Disc has a scratch on its surface. Drive is not connected properly. Open the loading tray, insert the disc, then close the tray. Open the loading tray, turn over the disc (label facing up), then close the tray. Insert a different disc. If you are running a version of Windows that was pre-installed by Compaq, remove the drive from the MultiBay and reinsert it. If you are running a version of Windows that was not preinstalled by Compaq, turn off the computer. Then remove the drive from the MultiBay and reinsert it. Table 2-11 Solving Diskette Drive/SuperDisk LS-120 Drive Problems Problem Possible Cause Solution Drive cannot write to a diskette. System cannot start up from diskette or SuperDisk LS-120 drive. Diskette is not formatted. Diskette is write-protected. Writing to the wrong drive. Not enough space is left on the diskette. Drive is disabled. Disable diskette write ability is turned on. A bootable diskette is not in the drive. Diskette bootability is disabled in Computer Setup. Format the diskette: If you are using Windows 95 or Windows 98: 1.From the Windows desktop, select My Computer. 2.Select 3.5-in. Floppy (A). 3.Select File, then Format. 4.Fill in the appropriate information, then select Start. If you are using Windows NT 4.0, format the diskette by entering format a: at the system prompt. Use another diskette that is not write-protected or disable the write-protect feature. Check the drive letter in your path statement. Save the information to another diskette. Enable the proper drive through Device Manager. Run Computer Setup. Select the Storage icon. Make sure Disable diskette write ability is not checked. Verify that a diskette with the necessary system files is in the drive. Enable diskette bootability in Computer Setup, Security menu. 2-16 Troubleshooting

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2-16
Troubleshooting
Table 2-10
Solving Compact Disc and DVD-ROM Problems
Problem
Possible Cause
Solution
Drive cannot read a disc
Disc is not properly seated in
the drive.
Open the loading tray, insert the
disc, then close the tray.
Disc is loaded in the loading
tray upside down.
Open the loading tray, turn over
the disc (label facing up), then
close the tray.
Disc has a scratch on its
surface.
Insert a different disc.
CD-ROM drive or DVD-ROM
drive is not detected by the
computer.
Drive is not connected
properly.
If you are running a version of
Windows that was pre-installed
by Compaq, remove the drive
from the MultiBay and reinsert it.
If you are running a version of
Windows that was not pre-
installed by Compaq, turn off the
computer. Then remove the drive
from the MultiBay and reinsert it.
Table 2-11
Solving Diskette Drive/SuperDisk LS-120 Drive Problems
Problem
Possible Cause
Solution
Drive cannot write to a
diskette.
Diskette is not formatted.
Format the diskette:
If you are using Windows 95 or
Windows 98:
1.
From the Windows desktop,
select My Computer.
2.
Select 3.5-in. Floppy (A).
3.
Select File, then Format.
4.
Fill in the appropriate
information, then select Start.
If you are using Windows NT 4.0,
format the diskette by entering
format a:
at the system prompt.
Diskette is write-protected.
Use another diskette that is not
write-protected or disable the
write-protect feature.
Writing to the wrong drive.
Check the drive letter in your
path statement.
Not enough space is left on
the diskette.
Save the information to another
diskette.
Drive is disabled.
Enable the proper drive through
Device Manager.
Disable diskette write ability
is turned on.
Run Computer Setup. Select the
Storage icon. Make sure Disable
diskette write ability is not
checked.
System cannot start up from
diskette or SuperDisk LS-120
drive.
A bootable diskette is not in
the drive.
Verify that a diskette with the
necessary system files is in the
drive.
Diskette bootability is
disabled in Computer Setup.
Enable diskette bootability in
Computer Setup, Security menu.