Compaq Armada E700 Armada E700 - Page 48

Table 2-14, Solving Keyboard, Problems, Solving Modem, Possible Cause, Solution

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Table 2-13 Continued Problem Infrared port doesn't work. Possible Cause Solution Direct sunlight, fluorescent Remove the interfering light light, or flashing incandescent source(s). light is close to the infrared connections. There is interference from other wireless devices. Keep remote control units such as wireless headphones and other audio devices away from the infrared connections. IR has been disabled. Run IR configuration utility in Control Panel. Table 2-14 Solving Keyboard Problems Problem Screen is blank and keyboard is working. Embedded numeric keypad on computer keyboard is disabled. Possible Cause Solution A screen timeout has been initiated.. QuickLock/QuickBlank has been initiated LCD has been disabled. Num Lock function is not turned on Press any key to refresh the screen. To enable the keyboard and return your information to the screen, enter your power-on password. Press Fn+F4 to cycle from external monitor to internal LCD. Press Fn+Num Lk to enable the Num Lock function and embedded numeric keypad. Table 2-15 Solving Modem Problems Problem Modem loses connection. Modem not responding Possible Cause Solution The cable connection from the Check to make sure the phone line to the modem is telephone cable is properly loose. connected. Call Waiting has not been Disable Call Waiting: disabled. 1.Select Start Setting Control Panel select Modems. 2.From the General tab of the Modems Properties page, select Dialing Properties. From the My Locations tab of the Dialing Properties page, check the box labeled This location has call waiting. Select *70, 70#, or 1170 from the drop-down list to disable call waiting. There is noise or excessive Try connecting at a later time. traffic on the phone line. Modem is not set up correctly Check the computer BIOS setup. If in system BIOS. it requires specific settings for modems, be sure that they have been enabled. Continued Troubleshooting 2-19

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Troubleshooting
2-19
Table 2-13
Continued
Problem
Possible Cause
Solution
Infrared port doesn’t work.
Direct sunlight, fluorescent
light, or flashing incandescent
light is close to the infrared
connections.
Remove the interfering light
source(s).
There is interference from
other wireless devices.
Keep remote control units such
as wireless headphones and
other audio devices away from
the infrared connections.
IR has been disabled.
Run IR configuration utility in
Control Panel.
Table 2-14
Solving Keyboard
Problems
Problem
Possible Cause
Solution
Screen is blank and
keyboard is working.
A screen timeout has
been initiated..
Press any key to refresh the
screen.
QuickLock/QuickBlank
has been initiated
To enable the keyboard and
return your information to the
screen, enter your power-on
password.
LCD has been disabled.
Press
Fn+F4
to cycle from
external monitor to internal LCD.
Embedded numeric keypad
on computer keyboard is
disabled.
Num Lock function is not
turned on
Press
Fn+Num Lk
to enable the
Num Lock function and
embedded numeric keypad.
Table 2-15
Solving Modem
Problems
Problem
Possible Cause
Solution
Modem loses connection.
The cable connection from the
phone line to the modem is
loose.
Check to make sure the
telephone cable is properly
connected.
Call Waiting has not been
disabled.
Disable Call Waiting:
1.
Select Start
±
Setting
±
Control Panel
±
select
Modems.
2.
From the General tab of the
Modems Properties page,
select Dialing Properties.
From the My Locations tab of the
Dialing Properties page, check
the box labeled This location has
call waiting. Select *70, 70#, or
1170 from the drop-down list to
disable call waiting.
There is noise or excessive
traffic on the phone line.
Try connecting at a later time.
Modem not responding
Modem is not set up correctly
in system BIOS.
Check the computer BIOS setup. If
it requires specific settings for
modems, be sure that they have
been enabled.
Continued