Compaq ProLiant 8000 ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint
Compaq ProLiant 8000 Manual
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- Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 1
ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide First Edition (April 2000) Part Number 187242-001 Spare Part Number 192848-001 Compaq Computer Corporation - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 2
the documentation accompanying such products. Nothing herein should be construed as constituting a further or additional warranty. Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide First Edition (April 2000) Part Number 187242-001 Spare Part Number 192848-001 - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 3
About This Guide Symbols in Text...vii Compaq Technician Notes -Hot-Pluggable Parts 2-3 Turning Off the Server 2-4 Rack Warnings 2-5 Servers Warnings and Precautions 2-5 Top Access Panel Devices 2-17 Hard Drive Blanking Panels 2-18 Hot-Plug Drive Replacement Guidelines 2-19 Hot-Plug - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 4
iv Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Removal and Replacement Procedures continued Drive Cage with Backplane Board 2-21 Power On/Standby Switch 2-22 Power Supply Lock Bar 2-24 Power Supplies ...2-25 Power Supply Blanking Panel 2-26 Hot-Plug - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 5
- 1299, Modem Communications Test Error Codes 3-40 6000 - 6099, Compaq NIC Boards Test Error Codes 3-41 6500 - 6599, SCSI Hard Drive Test Error Codes 3-41 6600 - 6699, SCSI/IDE CD-ROM Drive Test Error Codes 3-42 6700 - 6799, SCSI Tape Drive Test Error Codes 3-42 8600 - 8699, Pointing Device - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 6
vi Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Connectors, Switches, and Status Indicators continued Status Indicators ...4-7 Front Panel System Interlock LED Status Indicators 4-7 I/O Board System Power Interlock LED Indicators 4-8 Processor Board LED - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 7
Guide This maintenance and service guide can be used for reference when servicing Compaq ProLiant 8000 servers. WARNING: To reduce the risk of personal injury from electric shock and hazardous energy levels, only authorized service information or specific instructions. NOTE: Text set - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 8
viii Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Compaq Technician Notes Weight in kg Weight in lb Any product or assembly marked with these symbols indicates that the component exceeds the recommended weight for one individual to handle safely. - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 9
About This Guide ix Integrated Management Display All Compaq ProLiant 8000 servers include a Compaq Integrated Management Display (IMD), which is an integrated, 16 x 4 character display mounted on the front of the server. This display provides easy-to-use, menu-driven access to server information, - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 10
1 Chapter Illustrated Parts Catalog This chapter provides the illustrated parts breakdown and a spare parts list for the ProLiant 8000 server. Table 1-1 contains mechanical part descriptions and spare part numbers. Table 1-2 contains system component descriptions and spare part numbers - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 11
1-2 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Mechanical Parts Exploded View 11e 3 7 6g 2a 14a 14c 1 11f 12 45 13 8a 8b Figure 1-1. Mechanical parts exploded view 14b 2b 11k 6a 9 10 - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 12
and lower processor guides a) Upper processor support structure b) Lower processor support structure 3 Top guide 7 Hot-plug basket insulator Assemblies 8 Front bezel kit a) Front bezel, opal b) Removable media trim, opal 9 Ultra2 drive cage with backplane board Miscellaneous 10 Hard drive - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 13
1-4 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Table 1-1 Mechanical Spare Parts List continued Item Description 11 Miscellaneous hardware kit a) Memory board retention bracket* b) Expansion board blanking panel* c) External SCSI slot blanking - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 14
System Components Exploded View 30 24 25 37 32 33 15 16 28 19 34 22 23 Figure 1-2. System components exploded view Illustrated Parts Catalog 1-5 29 31 27 26 30 21 17 18 35 20 36 - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 15
1-6 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide System Components Spare Parts List Table 1-2 System Components Spare Parts List Item Description Assemblies 15 Hot-plug rear processor fans 16 Redundant rear processor fans - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 16
power/signal cable d) Wide SCSI signal cable with terminator e) Internal bypass and thermistor, 8-inch cable f) Fan hot-plug upstairs, 13-inch cable 41 Tower conversion kit* 42 Rack mount kit* 43 Country kit* 44 Return kit* 45 Carton and buns, international* 46 Maintenance and service guide - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 17
1-8 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Table 1-2 System Components Spare Parts List continued Item Description 47 Illustrated parts map* Options 48 Keyboard* 49 Ethernet loopback RJ-45* 50 4.3-GB 1-inch 10,000 rpm Ultra2 hard drive with - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 18
service Compaq ProLiant 8000 servers, you might need the following: Flatblade screwdriver Phillips screwdriver Torx T-15 screwdriver From the Compaq SmartStart and Support Software CD: System Configuration Utility software Drive Array Advanced Diagnostics software Diagnostics software Electrostatic - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 19
2-2 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Symbols in Equipment WARNING: Any surface or area of the equipment marked with these symbols indicates the presence of a hot surface or hot component. If - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 20
Module, system board, memory board, and DIMMs. Refer to "Turning Off the Server" later in this chapter for complete instructions. WARNING: To reduce the risk of injury from electric shock, remove all power cords to completely disconnect power from the system. Power supplies marked with these symbols - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 21
the fan noise abates. 3. Disconnect all power cords from the server. 4. For some removal and replacement procedures, you must remove the server from the rack and place it on a sturdy table or workbench. Refer to the Compaq ProLiant 8000 Setup and Installation Guide for instructions. 46 - 109 kg 100 - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 22
power supply before connecting the power cord to the power supply. Unplug the power cord before removing the power supply from the server. If the system has multiple power supplies, disconnect power from the system by unplugging all power cords from the power supplies. CAUTION: Compaq ProLiant 8000 - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 23
2-6 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Top Access Panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. CAUTION: When the server is powered up, the access panel - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 24
reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. CAUTION: When the server is powered on, the access panels must be installed for proper system cooling. Otherwise, component stress and permanent damage may result. To remove the - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 25
2-8 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Left Side Access Panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. CAUTION: When the server is powered on, the access - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 26
procedures. See "Preparation Procedures" earlier in this chapter. 2. Place the server on its side. 3. Remove the three T-15 screws securing each caster to the bottom of the server. 4. Pull the casters away from the server. Figure 2-4. Removing the casters Reverse steps 1 through 4 to replace the - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 27
2-10 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Front Air Baffle To remove the front air baffle: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the right side access - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 28
"Right Side Access Panel" earlier in this chapter. 3. Press the release tab , then pivot and remove the rear air baffle from the rear of the server (next to the rear fan assembly). 2 1 Figure 2-6. Removing the rear air baffle Reverse steps 1 through 3 to replace the rear air baffle. - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 29
2-12 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Main Processor Air Baffle To remove the main processor air baffle: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the right - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 30
Removal and Replacement Procedures 2-13 Face Plates NOTE: The front bezel and the removable media trim can be removed independently of each other. Removable Media Trim To remove the removable media trim: 1. Remove the four T-15 screws securing the removable media trim to the front of the chassis. 2. - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 31
2-14 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Front Bezel To remove the front bezel: 1. Remove the twelve T-15 screws securing the front bezel to the chassis. 2. Pull the front bezel away from the server. Figure 2-9. Removing the front bezel Reverse - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 32
Removal and Replacement Procedures 2-15 Mass Storage and Removable Media Devices Mass storage in Compaq ProLiant 8000 servers is divided between three hot-plug hard drive cages and a removable media area. Mass storage and removable media devices include the following: Up to seven 1-inch form factor - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 33
2-16 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Removable Media Blanking Panel To remove to the chassis . 3. Pull the blanking panel away from the front of the server . 2 1 1 Figure 2-11. Removing a removable media blanking panel Reverse steps 1 through - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 34
" earlier in this chapter. 2. Remove the right side access panel. See "Right Side Access Panel" earlier in this chapter. 3. Disconnect the power and signal cables from the removable media device. 4. Remove the removable media trim. See "Removable Media Trim" earlier in this chapter. 5. Remove - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 35
2-18 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Hard Drive Blanking Panels To remove a hard drive blanking panel from a hard drive bay: 1. Press the lower release button . 2. Pull the hard drive blanking panel away from the server . 2 1 Figure 2-13. - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 36
, have a current valid backup available for the logical drives in the array of the drive being replaced, even if drive replacement is being made during server downtime. Hot-Plug Drive Replacement Precautions Be aware of the following Compaq guidelines for safe hot-plug replacement: Do not remove - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 37
2-20 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide CAUTION: Do not turn off an attached disk drive enclosure when the server containing the Smart Array Controller is powered on. Also, do not turn on the server before turning on the disk enclosure. If these - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 38
Panel" earlier in this chapter. 3. Disconnect the power and SCSI cables from the backplane board. 4. Remove all drives from the drive cage. See "Hot-Plug Drive Replacement Guidelines" earlier in this chapter. CAUTION: Hard drives removed from the drive bays must be replaced into the same slots from - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 39
2-22 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Power On/Standby Switch To remove the Power On/Standby switch: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the top access panel. See "Top Access - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 40
2 Figure 2-17. Removing the plastic switch cover 6. Press in on the release tabs on the Power On/Standby switch assembly. From behind the unit, push the assembly out of the front of the server . 3 4 3 Figure 2-18. Removing the Power On/Standby switch and LED Reverse steps 1 through 6 to replace the - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 41
2-24 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Power Supply Lock Bar To remove the power supply lock bar: 1. Unlock the padlock securing the top end of the lock bar . 2. Pull the top of the lock bar from its secured position . Then - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 42
Removal and Replacement Procedures 2-25 Power Supplies Compaq ProLiant 8000 servers support up to three hot-plug power supplies. Compaq ProLiant 8000 servers ship with two hot-plug, redundant, dual-rated, load sharing, 1150-Watt power supplies in power supply bays 1 and 2. Depending on the system - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 43
2-26 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Power Supply Blanking Panel To remove a power supply blanking panel: 1. If installed, remove the power supply lock bar. See "Power Supply Lock Bar" earlier in this chapter. 2. Remove the T-15 screw from the - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 44
" earlier in this chapter. CAUTION: At least one power supply must be in place when changing out a hot-plug power supply. If all three power supplies are to be changed out, perform a server shutdown. 2. Disconnect the power cord from the power supply. Use wire cutters to snip the tie-wrap , if - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 45
2-28 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide 4. Press the center release lever of the power supply handle , then pull the handle downward to detach the power supply from the power backplane board . 5. Using the handle, slide the power supply out the - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 46
Panel" earlier in this chapter. 3. Pull out the power supplies from the rear of the server far enough to disengage them from the power backplane board . See "Hot-Plug Power Supplies" earlier in this chapter. 4. Unplug all cables from the power backplane board. 5. Loosen the two thumbscrews on the - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 47
2-30 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Fans ProLiant 8000 servers ship with 10 cooling fans. There are four fan assemblies at the processor area, two at the front and two at the rear of the server. An I/O fan assembly is located at the top of - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 48
Removal and Replacement Procedures 2-31 Redundant Rear Processor Fan To remove the redundant rear processor fan: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the hot-plug rear processor fan to gain access to the redundant rear processor fan - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 49
2-32 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Hot-Plug Front Processor Fan Assembly To remove the hot-plug front processor fan assembly: 1. Pull the lower fan ejector lever out to release the - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 50
part of the assembly forward and unhook the bottom tab from the lower slot. 5. Unplug the fan power cable at the terminal connector. 6. Lift out the fan assembly and fan power cable. 3 2 1 4 Figure 2-28. Removing the redundant front processor fan assembly Reverse steps 1 through 6 to replace the - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 51
2-34 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Hot-Plug Front I/O Fans The two hot-plug front I/O fans are housed together in a cage assembly, but they can be removed individually. CAUTION: Never remove both hot-plug I/O fans while the server is powered - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 52
Removal and Replacement Procedures 2-35 To replace a hot-plug front I/O fan: 1. Hook one finger through the thumbstrap and push the locking latch toward the thumbstrap. 2. Securely seat the hot-plug front I/O fan into the I/O fan cage . NOTE: An audible click should occur when the fan is fully - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 53
2-36 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Hot-Plug I/O Fan Board To remove the hot-plug beneath the hot-plug I/O fan cage, then lift it out of the server . 1 2 Figure 2-31. Removing the hot-plug I/O fan board Reverse steps 1 through 4 to replace the - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 54
installed at the same time. Compaq ProLiant 8000 servers support 128-MB, 256-MB, 512-MB, and 1-GB 100-MHz SDRAM DIMMs. IMPORTANT: The Power-On Self-Test (POST) warns of non-supported DIMMs. Mixing of memory speeds on a memory expansion board is allowed, but the memory expansion board will run at the - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 55
2-38 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Memory Expansion Board Figure 2-32 shows the DIMM socket and memory bank locations on the memory expansion board for ProLiant 8000 servers. DIMM 2 DIMM 4 DIMM 6 DIMM 8 DIMM 10 DIMM 12 DIMM 14 DIMM 16 BANK - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 56
Procedures" earlier in this chapter. 2. Remove the right side access panel. See "Right Side Access Panel" earlier in this chapter. 3. Remove the memory expansion board retention bracket by loosening the thumbscrew , swinging the left side of the bracket out of the slot , and then pulling the bracket - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 57
2-40 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide 4. Rotate the ejector levers outward on each side of the memory expansion board. Then slide the board out of the server . 4 5 4 Figure 2-34. Removing the memory expansion board Reverse steps 1 through 4 to - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 58
memory expansion board containing the DIMM modules. See "Memory Expansion Board" earlier in this chapter. 3. Support the underside of the memory expansion board. CAUTION: The ejectors prevent the memory the correct memory specification. IMPORTANT: Be certain the release levers are completely closed. - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 59
2-42 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Cache Accelerators Cache accelerators are found where be used if processors are installed on both buses. Operating the server with processors installed in both buses but without the cache accelerators will - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 60
Side Access Panel" earlier in this chapter. 3. Remove the main processor air baffle. See "Main Processor Air Baffle" earlier in this chapter. 4. Remove the processor support brace by loosening the two thumbscrews . Then pull the brace away from the - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 61
2-44 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide 5. Open the lower ejector tab securing the cache accelerator . steps to clear the cache accelerator POST Error 220. 1. Reboot the server and press F9 to enter the ROM-based System Configuration Utility. 2. - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 62
Modules, Processor Terminator Boards, Processor Board with Tray The processor board with tray seats up to eight processors and eight Processor Power Modules. CAUTION: Terminator boards must be installed in each unoccupied processor slot to complete the system interlock feature. Figure 2-39 and Table - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 63
2-46 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Processor Each processor bus in ProLiant 8000 servers supports four processors. Figure 2-40 illustrates how the processors are properly removed using the ejectors. 90o 90o 120o 120o Figure 2-40. - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 64
8000 servers do not support Pentium II Xeon processors. ProLiant 8000 servers will not boot if Intel Pentium III Xeon 500/550-MHz processors and Pentium III Xeon 700-MHz or higher speed processors are installed in the same server. When installing processors, be sure to install the Processor Power - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 65
2-48 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Table 2-5 shows examples of processors installed using these manually set to force processor speed settings. See "Processor Board Bus/Core Frequency Ratio Switch Settings" in Chapter 4 for manual - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 66
sure to install the Processor Power Module first to ensure proper processor operation. 1. Gently guide the processor into the processor processor 4. Replace the main air baffle and access covers. 5. Restart the server. IMPORTANT: Verify that the processor board bus/core switch settings are correct. - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 67
2-50 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Processor Power Modules The Processor Power Modules (which are also called VRMs) of Compaq ProLiant 8000 servers have built-in redundancy to prevent the system from powering down if a Processor Power Module - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 68
Removal and Replacement Procedures 2-51 To remove a Processor Power Module: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this " earlier in this chapter. 4. Remove the processor associated with the Processor Power Module being replaced. Refer to Figure 2-39 and the " - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 69
2-52 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Processors, Processor Power Modules, Processor Terminator Boards, Processor Board with Tray" section earlier in this chapter. 5. Rotate the side ejector levers on the module outward . Then slide the - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 70
be installed before the processor. Attempting to install the Processor Power Module after installing the processor could damage the electronic components on the Processor Power Module. 1. Line up the Processor Power Module with the guides in the processor cage at the appropriate processor board slot - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 71
2-54 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Processor Terminator Boards Processor terminator degrees , then slide the processor terminator board out the right side of the server . 1 2 1 Figure 2-46. Removing a processor terminator board Reverse - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 72
Removal and Replacement Procedures 2-55 Lower Processor Support Structure To remove the lower processor support structure: 1. Perform the preparation procedures. See "Preparation Procedures" " earlier in this chapter. 5. Remove all processors, Processor Power Modules, and terminator boards. See " - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 73
2-56 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Processors, Processor Power Modules, Processor Terminator Boards, Processor Board with Tray" earlier in this chapter. 6. Remove the processor support brace. See "Cache Accelerators" earlier in this chapter. - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 74
structure: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the lower processor support structure. See "Lower Processor Support Structure" earlier in this chapter. 3. Remove the five T-15 screws located along the top of the upper processor - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 75
2-58 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Processor Board with Tray To remove the processor board with tray: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the top - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 76
brace . 2 1 Figure 2-49. Removing the processor support brace 9. Remove the lower processor support structure. See "Lower Processor Support Structure" earlier in this chapter. 10. Remove the Processor board Processor Power Module (ninth VRM). See "Processor Power Modules" earlier in this chapter. - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 77
2-60 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide 11. Loosen the two thumbscrews securing the Processor board Processor Power Module support structure. Then remove the support structure from the processor board. 4 3 Figure 2-50. Removing the Processor - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 78
1 through 17 to replace the processor board with tray. IMPORTANT: If the processor board is not properly seated, the system interlock prevents the system from powering up. Secure the service thumbscrews so the unit will operate properly. See the warning label on the processor board cage for the - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 79
2-62 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Integrated Management Display To remove the Integrated Management Display (IMD): 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the top access - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 80
doors. To access the I/O expansion slots: 1. Insert the access key into the PCI Hot Plug access door and turn it counter-clockwise . NOTE: Compaq recommends leaving the PCI Hot Plug access doors locked during normal use. 1 Figure 2-54. Unlocking the PCI Hot Plug access doors WARNING: To reduce the - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 81
2-64 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide 2. Slide back the locking lever on the PCI Hot Plug access door . 3. Open the PCI Hot Plug access doors . 2 3 Figure 2-55. Opening the PCI Hot Plug access doors - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 82
Replacement Procedures 2-65 Figure 2-56 shows the Compaq ProLiant 8000 I/O expansion board slot positions from the top of the server and; Figure 2-57 shows the slot positions from the back of the server. Table 2-6 shows which devices the slots can support. NOTE: The I/O expansion board slots are - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 83
2-66 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide 1 23 4 5 6 7 8 9 10 11 Figure 2-57. Rear view of the I/O expansion board slots Table 2-7 I/O Expansion Board Slots Item Description 32-bit/33-MHz PCI Hot Plug ( - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 84
the PCI switchboard . CAUTION: Do not open the slot release lever unless the green PCI Hot Plug LED indicator for the slot is off. System power down and subsequent data loss could occur. Never remove an active controller unless it is in a redundant configuration. 3. When the green LED is off, push - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 85
2-68 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide 5. Pull the ejector levers outward . Then lift the board from the unit . 5 5 6 Figure 2-59. Removing an array controller with Extended SCSI - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 86
Removal and Replacement Procedures 2-69 To replace an array controller with Extended SCSI: 1. Line up the controller with the appropriate slot . 2. Push the controller into the bus slot. NOTE: Seat the controller into the slot using the ejector levers to ensure complete board connection. 3. Press - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 87
2-70 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Extended SCSI Dividers Extended Pull up the single push-pull fastener . 5. Push in the locking lever on the expansion board guide and lift the Extended SCSI divider out of the unit . 2 3 1 Figure 2-61. - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 88
the PCI Hot Plug button or software application to turn off power to the slot. The green LED flashes during the power down transition and turns off when system shutdown is complete. For more information refer, to the Compaq ProLiant 8000 Servers Setup and Installation Guide. CAUTION: DO NOT open the - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 89
2-72 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Cabling Diagrams Figure 2-63. Connecting the PCI SCSI controller board to removable media bays (typical) - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 90
Removal and Replacement Procedures 2-73 Cage 3 Cage 2 Cage 1 Figure 2-64. Connecting an array controller with Extended SCSI to drive cage 1, 2, or 3 - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 91
2-74 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Hot-Plug Basket Insulator To remove the boards. See "I/O Expansion Boards" earlier in this chapter. 7. Disconnect cables for the power switch, the PCI Hot-Plug interface, and the fan and speaker. 8. Pull up - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 92
, and power switch from the I/O board. 5. Slide the cables through the expansion board guide. 6. Disconnect the Power On/Standby guide . 9. Push the expansion board guide firmly toward the rear of the unit. Then lift the board out of the server. 2 1 Figure 2-66. Removing the expansion board guide - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 93
2-76 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide PCI Hot Plug Interface Board To remove the PCI Hot Plug interface board: 1. Remove the top access panel. See "Top Access Panel" earlier in this - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 94
Removal and Replacement Procedures 2-77 I/O Board To remove the I/O board: 1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter. 2. Remove the array controller with Extended SCSI. See "Array Controllers with Extended SCSI" earlier in this chapter. 3. Remove any - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 95
2-78 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide 9. Tilt the board from the back of server to clear the video connector . 10. Lift the I/O board through the top of the server . 4 5 Figure 2-69. Clearing the video connector area of the I/O board Reverse - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 96
Side Access Panel" earlier in this chapter. 3. Connect the battery cable to battery header E1 on the processor board . IMPORTANT: Compaq ProLiant 8000 servers provide two external battery headers for replacement batteries. Header E1 provides connection for an external battery if the onboard battery - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 97
2-80 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide 7. Place the sticker included with your battery kit on the back of your server above the power connector. IMPORTANT: You must run the Compaq System Configuration Utility to reconfigure the server after - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 98
Diagnostics and Troubleshooting This chapter describes software and firmware diagnostic tools available for all Compaq server products. The sections in this chapter are: Diagnostic Tools Utility Overview Default Configuration Utilities Access Power-On Self-Test Diagnostics Software Array Diagnostic - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 99
3-2 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Diagnostic Tools Utility Overview These utilities were developed to assist in diagnosing problems, testing the hardware, and monitoring and managing Compaq server hardware. Tool Compaq Diagnostics Program - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 100
the Compaq Support Software CD for instructions on installing the appropriate drivers. If the server has bootable CD-ROM drive, run Compaq System Configuration Utility directly from Support Software CD supplied with the Smart Controller Option Kit, or SmartStart and Support Software CD supplied with - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 101
Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Support Software CD into the CD-ROM drive before powering up the server memory hard drive, the System Configuration Utility prompts you to insert the Diagnostics diskette into drive A. 5. Follow the instructions - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 102
Diagnostics and Troubleshooting 3-5 Utilities Access The Compaq SmartStart and Support Software CD contains the SmartStart program and many of the Compaq utilities needed to maintain the system, including: System Configuration Utility Array Configuration Utility Array Diagnostic Utility ROMPaq - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 103
3-6 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Running the Utilities from Diskette Run the utilities from their individual diskettes. If you have a utility diskette newer than the version on the SmartStart and Support Software CD, use that diskette. - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 104
series of diagnostic tests that run automatically on Compaq computers when the system is turned on. POST checks the following assemblies to ensure that the computer system is functioning properly: System ROM Keyboard System board Memory Memory expansion boards Controllers Diskette drives Hard drives - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 105
3-8 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Table 3-2 POST Error Messages Error Code A Correctable Memory Error occurred prior to this power-up A Critical Error occurred prior to this power-up Beeps only Audible Beeps None None 2 long Beeps only - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 106
Serial number in BIOS is incorrect. No SCSI devices are connected to the boot controller No bootable disk partition was found on the boot drive A PCI device generated a parity error 2. As indicated to continue. A configuration error occurred during POST Processor not supported by current system - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 107
3-10 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 163-Time & Date Not Set 2 short 164-Memory Size Error 2 short 172-Configuration None Nonvolatile Memory Invalid 173-Slot ID None - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 108
, then check your server user documentation and replace as indicated. Check memory module installation. If error persists, call Compaq service provider. Non-redundant Processor Power Module (PPM) installed in indicated processor slot. Replace with a PPM that supports redundancy. Processor in - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 109
Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 219-Snoop Rules None SRAM Failure. System Halted. 220-Cache None Accelerator Slot x Initialization Failed. System Halted. 221-Power - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 110
from the diskette drive. 2. Replace diskette in drive. 3. Reformat diskette. Run the System Configuration Utility to set diskette type correctly. 1. Run your System Configuration Utility to configure the diskette drive port address and manually resolve the conflict. 2. Run Compaq Diagnostics and - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 111
3-14 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 800-Server Feature None Board must be installed in slot 1 for proper operation 801-Server Feature None Board is not properly - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 112
on the system board to correct this issue. Probable Source of Problem Two processors with different speed ratings are installed in the system. All installed processors must have the same speed rating for safe operation. A memory module other than 133-MHz ECC registered SDRAM DIMM has been - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 113
Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 806-NVRAM has None been reset Please power off the system and restore SW1.2 to the default position. Run BIOS of Problem The system manually - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 114
Diagnostics and Troubleshooting 3-17 Table 3-2 POST Error Messages continued Error Code Audible Beeps 1155- 2 short None 1611-System Fan None not present 1612-Primary power supply failure 2 short Probable Source of Problem A hardware conflict is preventing the normal operation of a serial - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 115
3-18 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 1613-Low System None Battery 1615-Power Supply None configuration error 1615-Power Supply Failure, Power Supply Unplugged, or Power - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 116
Diagnostics and Troubleshooting 3-19 Table 3-2 POST Error Messages continued Error Code Audible Beeps 1622-Internal SCSI None Jumper Board Not Installed 1701-SCSI Controller None Failure 1702-SCSI cable None error detected. 1720-Slot X Drive None Array - SMART Hard Drive(s) Detect - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 117
3-20 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 1721-Slot X Drive None Array - Drive parameter tracking predicts imminent failure. The following devices should be replaced when - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 118
has detected an additional array of drives that was attached when the power was off. The logical drive configuration information has been updated to add the new logical drives. The maximum number of logical drives supported is 32. Additional logical drives will not be added to the configuration - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 119
3-22 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 1751-Fixed Disk 1 failed Identify command None Fixed disk drive error detected. 1752-Slot X Drive None - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 120
firmware that is known to cause intermittent problems. Use the Compaq Options ROMPaq utility to upgrade firmware on all drives to the latest revision. Acquire from the Compaq website: http://www.compaq.com/ support Internal and external hard drive controllers are both assigned to the primary - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 121
3-24 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 1775-Slot X Drive None Array - ProLiant Storage System Not Responding SCSI Port Y: Check storage system power switch and cables. - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 122
if removed. If the ProLiant Storage System power LED is amber instead of green, this indicates a redundant power supply failure. Check SCSI cables. If the message indicates to check SCSI cables, verify your cabling against the diagrams in your Compaq Smart Array Controller user guide. If the routing - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 123
3-26 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 1782-Disk Controller None Failure 1783-Slot X Drive None Array Controller Failure 1784-Slot X Drive None Array Drive Failure. - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 124
that supports more drives than the current controller. (5) Configuration information indicates drives were configured on a controller with a newer firmware version. (RESUME = F1 KEY) Probable Source of Problem Drive array configuration not detected. Recommended Action (1) Run the Compaq Array - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 125
3-28 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 1786-Slot 1 Drive None Array Recovery Needed. The following SCSI drive(s) need Automatic Data Recovery: SCSI Port 1: SCSI ID 0 - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 126
Troubleshooting 3-29 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action ***1788-Slot X Drive Array Reports Incorrect Drive Replacement. The following SCSI drive due to a bad power cable connection, and no drive replacement took place, - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 127
3-30 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 1789-Slot X Drive None Array SCSI Drive(s) Not Responding. Check cables or replace the following SCSI drives: SCSI Port Y: SCSI - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 128
This indicates that while the system was in use, power was interrupted while data was in the array accelerator memory. The data stored in the array accelerator does not correspond to this drive array. Match the array accelerator to the correct drive array, or run the System Configuration Utility to - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 129
3-32 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 1799-Drive Array - None Drive(s) Disabled due to Array Accelerator Data Loss. Select "F1" to continue with logical drives disabled. - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 130
diagnose the server. Diagnostics and Utilities is located on the system partition on the hard drive and must be accessed when a system configuration error is detected during the Power-On Self-Test (POST). Compaq Diagnostics software is also available on the Compaq SmartStart and Support Software CD - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 131
Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide 100 - 199, Primary Processor Test Error Codes The 100 series failed. Port 61 error occurred. Keyboard controller self-test failed. CMOS RAM test failed. CMOS interrupt test failed. CMOS clock load data test - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 132
Diagnostics and Troubleshooting 3-35 200 - 299, Memory Test Error Codes The 200 series of diagnostic error codes identifies failures with the memory subsystem. Table 3-4 Memory Test Error Codes Error Code 200-xx 201-xx 202-xx Description Invalid memory configuration Memory machine ID test failed - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 133
3-36 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide continued Error Code 0214-01 0214-89 Description 0214-01 through 0214-89. 1. Replace the memory module/board and retest. 2. Replace the system board and retest. Replace the Processor Power Module (PPM). - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 134
Diagnostics and Troubleshooting 3-37 300 - 399, Keyboard Test Error Codes The 300 series of diagnostic error keyboard connection. If disconnected, turn off the computer, connect the keyboard, turn on the power, and retest. 2. Replace the keyboard and retest. 3. Replace the system board and retest - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 135
Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide 500 - 599, Video Display Unit Test Error Codes The 500 series 514-xx 516-xx Description Graphics controller test failed. Graphics memory test failed. Graphics attribute test failed. Graphics character set test - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 136
Troubleshooting 3-39 600 - 699, Diskette Drive Test Error Codes The 600 series of diagnostic error codes identifies failures with diskette, diskette drive, or system board functions. Table 3-8 Diskette Drive the diskette power and signal cables and retest. 3. Replace the diskette drive and retest. - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 137
3-40 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide 1100 - 1199, Serial Test Error Codes The 1100 series of diagnostic error codes identifies failures with serial/parallel interface board or system board functions. Table 3-9 Serial Test Error Codes Error - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 138
Diagnostics and Troubleshooting 3-41 6000 - 6099, Compaq NIC Boards Test Error Codes The 6000 series of diagnostic error codes identifies failures with 32-bit Dualspeed NetFlex-2/Token Ring controllers. Table 3-11 Compaq Network Interface Board Test Error Codes Error Code 6000-xx 6001-xx 6002-xx - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 139
3-42 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide 6600 - 6699, SCSI/IDE CD-ROM Drive Test Error Codes The 6600 series of diagnostic error codes identifies failures with the CD-ROM drive cabling, CD-ROM drives, adapter boards, or the system board assembly. - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 140
Diagnostics and Troubleshooting 3-43 8600 - 8699, Pointing Device Interface Test Error Codes The 8600 diagnostic error code identifies failures with the pointing device (mouse, trackball, and so on) - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 141
Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Array Diagnostic Utility Array Diagnostic Utility (ADU) is a Windows-based software tool designed to run on all Compaq servers that support Compaq any problems detected. CAUTION: Do not cycle the power during - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 142
Troubleshooting memory parity errors were detected during transfers from memory on array accelerator board. Number of times that write memory parity errors were detected during transfers to memory to the drives. This problem usually occurs when there is a problem with the drive(s). Recommended Action - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 143
Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide excessive ECC errors detected during use of the memory associated with that cache line. Accelerator status loss detected during power-up due to will either write data to the drives or discard the data completely. - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 144
Troubleshooting 3-47 Table 3-16 ADU Diagnostic Messages continued Message Description Accelerator status: Valid data found at reset Valid data was found in posted-write memory at reinitialization. Data will be flushed to disk. Accelerator status: Warranty alert Catastrophic problem RAM. - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 145
3-48 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Table 3-16 ADU Diagnostic Messages continued Message Description Controller is located in special "video" slot Controller is installed in slot for special video control signals. - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 146
for SCSI Port X Drive ID Y Drive time-out occurred on physical drive bay X Drive X indicates position Y Duplicate write memory error ADU unable to get monitor and performance data due to fatal command problem (such as drive time-out) or unable to get data due to these features not supported on the - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 147
3-50 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Table 3-16 ADU Diagnostic Messages continued Message Description Error occurred reading RIS copy from SCSI Port X Drive ID X An error occurred while ADU was trying to read the reserve information - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 148
and Troubleshooting 3-51 Table 3-16 ADU Diagnostic Messages continued Message Description Logical drive X failed due to cache error This logical drive failed due to a catastrophic cache error. Logical Drive X status = FAILED This status could be issued for several reasons. Logical drive is - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 149
3-52 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Table 3-16 ADU Diagnostic Messages continued Message Description Logical Drive X status = OVERHEATING The temperature of the Intelligent Array Expansion System drives is beyond safe operating levels. - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 150
Diagnostics and Troubleshooting 3-53 Table 3-16 ADU Diagnostic Messages continued Message Description One or more drives is unable to support redundant controller operation At least one drive in use does not support redundant controller operation. Other controller indicates different hardware - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 151
Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Table 3-16 ADU Diagnostic Messages continued Message Description SCSI Port X Drive ID Y has exceeded threshold(s) The monitor and performance threshold for this drive has been violated. SCSI Port X Drive - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 152
disconnect the internal or external cable from the controller. If this controller supports multiple buses, the cable disconnected can be reattached to an available bus. ADU found drive was replaced, even though there was no problem with the volume. The configuration of the array controller has been - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 153
3-56 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Table 3-16 ADU Diagnostic Messages SCSI bus X indicated a power supply failure. A power supply in the external storage unit has failed. SOLUTION: Replace the power supply. Storage enclosure on SCSI - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 154
Diagnostics and Troubleshooting 3-57 Table 3-16 ADU Diagnostic Messages continued Message Description Storage enclosure on SCSI bus X is unsupported with its current firmware version. The firmware version of the external storage unit is not supported. SOLUTION: Upgrade the firmware version on - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 155
3-58 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Table 3-16 ADU Diagnostic Messages continued Message Description Storage enclosure on SCSI bus X - Wide SCSI transfer failed. A cable on bus X has failed. SOLUTION: This may - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 156
were moved, causing a configuration that is not supported. An unsupported drive arrangement was attempted. SOLUTION: Power down system then move drives back to their original location. Recommended Action 1. Power down the server. 2. Place the drives back in their original locations. 3. Restart - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 157
3-60 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Table 3-16 ADU Diagnostic Messages continued Message Description Swapped cables or Configuration error detected. The cables appear to be interchanged. SOLUTION: Power down system then move the drives or - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 158
Diagnostics and Troubleshooting 3-61 Table 3-16 ADU Diagnostic Messages continued Message Description Swapped cables or Configuration error detected. More logical drives were created than are supported on this controller, causing lost logical drive volumes. The maximum logical volume count X - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 159
3-62 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Table 3-16 ADU Diagnostic Messages continued Message Description System board is unable to identify which slots the controllers are in. Slot indicator on system board - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 160
ADU. If the hard drive amber LED is on, replace the drive. 1. Power down the server. 2. Verify the controller is fully seated. 3. Restart the server. 4. Resolve any error messages displayed by the controller. If this does not solve the problem, contact a Compaq authorized service provider. Obtain - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 161
3-64 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Table 3-16 ADU Diagnostic Messages continued Message Description WARNING: Storage enclosure on SCSI bus X indicated it is operating in single ended mode. One or more single-ended mode SCSI drives are - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 162
failure. The Integrated Management Log requires Compaq operating system-dependent drivers. Refer to the Compaq Support Software CD for instructions on installing the appropriate drivers. Refer to the setup and installation guide that came with the server or to the Integrated Management Display User - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 163
3-66 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Viewing the Event List 1. From Compaq Insight Manager, select the appropriate server, then select View Device Data. The selected server displays, with buttons around its perimeter. 2. Select the Recovery - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 164
and Troubleshooting 3-67 Event List The Event List displays the affected components and the associated error messages. Although the same basic information displays, the format of the list may differ, depending on how you view it: on the Integrated Management Display, from within Compaq Insight - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 165
Problem (Power Supply X). System AC Power Overload (Power Supply X). Action Replace the memory modules one at a time (if more than one) and retest the system after each replacement. Replace the processor. Replace the processor. Call the service provider or Compaq for diagnosis. Turn off server - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 166
Diagnostics and Troubleshooting 3-69 Table 3-17 Event Messages continued Event Type Event Message Automatic Server Recovery -2 System Lockup ASR Condition Fatal Exception (Number X, Cause) Action Call the service provider or Compaq for diagnosis. Refer to the documentation for the operating - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 167
3-70 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Rapid Error Recovery Compaq servers provide rapid recovery services for diagnosing and recovering from errors. These tools are available for local and remote diagnosis and recovery. Rapid recovery means - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 168
, ASR-2 performs the following actions: Logs the error information to the IML Resets the server Pages you (if a modem is present and you selected Paging) Starts Compaq Utilities from the hard drive Enables remote access During system configuration, these utilities are placed on the system utilities - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 169
3-72 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Hardware Requirements To use this level on the system partition of the hard drive ASR-2 configured to load Compaq Utilities after restart You can also run Compaq Utilities remotely over an IPX or IP - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 170
and Troubleshooting 3-73 You can configure the server to start Compaq Utilities in four different ways: Without remote console support; for example, to run Compaq Utilities from the server console only With remote console support using modems for dial-in access With remote console support using - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 171
3-74 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Compaq Integrated Remote Console The standard Compaq Integrated Remote Console performs a wide range of configuration activities. Console features include: Is accessible using ANSI terminal Operates - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 172
Notification pager alert is sent to the Server Administrator. | Unattended server starts the operating system. ---Or--- Server starts Compaq Utilities from the system partition on the hard drive. If the server continues to experience hardware/software errors and the number of ASR cycles - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 173
3-76 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Booting into Compaq Utilities When you enable ASR-2 to start into Compaq Utilities and a critical error occurs, the operating system-specific Health Driver logs the error information in the Critical Error - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 174
option when you configure the software error recovery start option to Boot Operating System. When ASR pages you, you cannot dial in unless ASR-2 exceeds 10, the threshold number of server restart retries. When this happens, ASR-2 restarts the server into the Compaq Utilities and places the modem - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 175
3-78 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Table 3-19 Compaq System Configuration Utility Pager Settings for Booting into Compaq Utilities continued Pager Data Setting Description Network host name CPQHOU Enter the network name of the server. - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 176
Diagnostics and Troubleshooting 3-79 The System Configuration Utility settings should resemble those the power-on password. This allows ASR-2 to restart the operating system or Compaq Utilities without user intervention. To maintain system security, set the server to boot in Network Server Mode - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 177
3-80 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Server Health Logs In some servers, Server Health Logs are replaced by the IML, if it is supported. See "Integrated Management Display" in this chapter for more information. Server Health Logs contain - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 178
. Diagnostic Error An error was detected by the Diagnostics Utility. See the specific error code in this chapter for a detailed explanation. Error Detected On Boot Up The server detected an error during the Power-On Self-Test (POST). Processor Prefailure A CPU has passed an internal corrected - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 179
Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Revision History Table Some errors can be resolved by reviewing changes to the server configuration. The server has an Automatic Revision Tracking (ART) feature that helps you review opening or powering down the - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 180
and to recover from controller or hard drive failure. Storage Automatic Reconstruction This feature automatically reconstructs data to an online spare or to a replaced drive if a drive fails. To use the reconstruction feature, you must configure the server for drive mirroring or data guarding. The - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 181
84 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Remote Service Features Compaq servers have the following management features that you can access through a modem or a network. Table 3-23 Compaq Servers Remote Management Features Feature Service Session - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 182
Troubleshooting 3-85 ROMPaq Disaster Recovery Use the following option for any server that does not have a valid ROM image: IMPORTANT: This operation should be performed on a server instructions. 1. Build a fresh ROMPaq diskette, using the latest version for the server Disable diskette drive Disable - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 183
86 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide 10. After successful completion of this process: a. Turn off the server. b. Reset configuration switches 1, 4, 5, and 6. Refer to the Configuration Switches table within this section. c. Turn on the server as - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 184
is supported through integration with Compaq Netelligent Management Software. Asset management-exports asset information from the Compaq Insight HP OpenView, IBM NetView, SunNet Manager, and Microsoft Systems Management Server. Full integration with Compaq Remote Insight Board/PCI and ProLiant - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 185
Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide SNMP standards-allow integration with other management products. Flexible network conductivity-supports the number of read operations performed on a disk drive) or monitoring the state of a critical function ( - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 186
4 Chapter Connectors, Switches, and Status Indicators Connectors This section shows connector locations on the rear panel, I/O board, and the processor board for the Compaq ProLiant 8000 servers. - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 187
4-2 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Rear Panel 2 3 4 3 1 2 5 1 Figure 4-1. Rear panel connectors Table 4-1 Rear Panel Connectors Item Description Processor SCSI slot 11 NC3131 Fast Ethernet 64 PCI Dual 10/100 NIC Power supply power connectors - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 188
Figure 4-2. I/O board connectors 5 4 Table 4-2 I/O Board Connectors Item Connector Video PCI Hot Plug Power switch/interlock (system power) IMD IDE (CD-ROM drive) Power, 16-pin Item Connector Power, 14-pin Power signal Fan/speaker Slot 10/11 SCSI port 1 (internal use only) Slot 10/11 SCSI port - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 189
4-4 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Processor Board 18 17 16 15 14 13 12 Figure 4-3. Processor Processor board power module External battery Item Connector External battery 22-pin power 18-pin power Removable media power Interlock/air - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 190
switch settings and internal and external battery switch settings for ProLiant 8000 servers. Processor Board Bus/Core Frequency Ratio Switch Settings Processor board bus/core frequency ratio switches can be set manually or by the system BIOS. Figure 4-4 shows the location of the processor board bus - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 191
4-6 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Internal/External Battery Switch Settings 2 1 Figure 4-5. Internal and external battery switch location Table 4-5 Internal and External Battery Switch Settings Number Switch Position Down Up Battery - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 192
status indicator locations and functions on hot-plug I/O boards, I/O fans, PCI expansion boards, drives, and power supplies. The system interlocks provided with the ProLiant 8000 server provide a closed-loop checking mechanism for verifying proper component mating and cabling interconnects between - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 193
4-8 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide I/O Board System Power Interlock LED Indicators The I/O board has LEDs that describe system interlock and power failure conditions. Figure 4-7 shows the system interlock LEDs. Table 4-6 shows troubleshooting - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 194
) If the server does not power up: 1. Reinsert the power supply. ON OFF OFF 2. Place the Power On/Standby switch to ON. 3. Verify that the power supply status LED blinks green for 10 to 20 seconds and then is solid green when the server powers up. 4. If the Power Supply Status LED stays - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 195
4-10 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Processor Board LED Status Indicators If the System Interlock LED on the I/O board is illuminated, the processor board LEDs provide additional troubleshooting information for identifying the failure point. - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 196
is producing airflow, interpret the hot-plug fan indicators as shown in Table 4-8. Condition Green Amber Off Table 4-8 Hot-Plug I/O Fan LED Status Indicators Indication Power is applied to the fan and the fan is functional. The fan has failed - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 197
Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide the operating system's hot-plug software application. The PCI Hot Plug amber problem with the slot, PCI board, or driver. Check the green LED before opening the slot. Current is supplied to the slot. The power - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 198
hot-plug hard drive replacement conditions indicated by the hard drive LEDs. OK to remove drive if not part of fault-tolerant configuration OK to remove failed drive Drive Indicators DO NOT remove drive DO NOT remove drive DO NOT remove drive OFF Online Drive Access Drive Failure Figure - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 199
4-14 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Power Supply LED Status Indicators Each power supply has status and AC power indicators. See Figure 4-12 and Table 4-10 for a detailed description of both indicators. 1 2 Figure 4-12. Power supply - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 200
and Status Indicators 4-15 CD-ROM/Diskette Drive LED Status Indicators Figure 4-13 shows the LEDs for the CD-ROM/diskette drive assembly. Table 4-11 shows the referenced CD-ROM drive conditions. 2 COMPACT 1 3 4 5 Figure 4-13. CD-ROM/diskette drive LED status indicators and related components - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 201
section provides operating and performance specifications for Compaq ProLiant 8000 servers. System unit Power supply Dual Inline Memory Module 1.44-MB diskette drive IDE Max Slimline CD-ROM Drive Hot-plug Ultra2 SCSI hard drives Hot-plug Ultra3 SCSI hard drives Smart Array 4250ES Controller NC3131 - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 202
5-2 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide System Unit Table 5-1 System Unit Specifications Dimensions Height Width Depth Weight (no drives and two power supplies) Temperature range Operating Shipping Relative humidity (noncondensing) Operating - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 203
Specifications 5-3 Power Supply Table 5-2 Power Supply Specifications General specifications Full output rating To 40°C and 1,525 zero crossing at 120 VAC Dielectric voltage withstand Input to output 3000 VAC/minute 3000 VAC/minute Input to ground 1500 VAC/minute 1500 VAC/minute Input - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 204
5-4 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Dual Inline Memory Module Table 5-3 DIMM Specifications Size 128 MB, 256 MB, 512 MB, or 1 GB Speed 100 MHz Upgrade requirement Bank of 2 DIMMs; must be same type, size, speed, and manufacturer - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 205
CD-ROM Drive Table 5-5 IDE Max Slimline CD-ROM Drive Specifications Dimensions Height 4.29 cm (1.68 inches) Width 15.0 cm (5.85 inches) Depth 20.8 cm (8.11 inches) Weight 1200 Note: Data transfer rates will vary from 150 KB/s to 3,600 KB/s to 4,800 KB/s depending on CD-ROM speed. continued - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 206
5-6 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Table 5-5 IDE Max Slimline CD-ROM Drive Specifications continued Line out 0.7 VRMS at 47 kOhms Headphone 0.6 VRMS at 32 Ohms (maximum volume) Laser parameters Type Semiconductor Laser GaA1As - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 207
Specifications 5-7 Hot-Plug Wide Ultra2 SCSI Hard Drives Table 5-6 Hot-Plug Wide Ultra2 SCSI Hard Drives 4.3-GB Capacity 4293.6 MB Height 1.0 inches Size 3.5 inches Interface Wide-Ultra2 SCSI Transfer rate 80 MB/s Seek time (typical, including setting) Single track 0.8 ms Average - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 208
5-8 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Hot-Plug Wide Ultra3 SCSI Hard Drives Table 5-7 Hot-Plug Wide Ultra3 SCSI Hard Drives 9.1-GB Capacity 9100.0 MB Height 1.0 inches Size 3.5 inches Interface Wide-Ultra3 SCSI Transfer rate 160 MB - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 209
Specifications Protocol Dimensions Height Length Thickness (including array accelerator) Temperature range Operating Shipping Relative humidity (non-condensing) Operating Nonoperating Heat dissipated (maximum) Cache battery backup Software upgradable firmware Maximum drives supported Logical drives - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 210
Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Power required I/O address and interrupt Cable support 10Base-T 100Base-TX Operating system driver support 328 feet) Novell NetWare Server 5.x, IBM LAN Server NDIS 3.0 Microsoft Windows 2000, Microsoft Windows NT, - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 211
Index A AC power cord, disconnecting 2-27 access panels network access 3-76 attended recovery 3-71 booting into Compaq Utilities 3-76 booting into operating system 3-78 configuring 73 flow chart 3-75 for off-site servers 3-74 for remote servers 3-74 hardware requirements 3-72 Integrated Management - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 212
2 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide network IP net mask 3-79 network IP router address 3-79 network protocol 3-79 network status 3-79 serial interface 3-79 security 3-79 software error recovery 3-73 recovery boot option 3-73 recovery timeout 3- - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 213
4-4 memory expansion board, identified 4-4 mouse, identified 4-4 NC3131 Fast Ethernet 64 PCI Dual 10/100 NIC identified 4-2 parallel port, identified 4-4 PCI Hot Plug, identified 4-3 power supply, identified 4-2 power switch/interlock, identified 4-3 power, identified 4-3, 4-4 processor board power - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 214
4 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide controller firmware upgrade caution 3-44 controllers communication failure 3-47 Smart Array cache 5-9 data transfer method 5-9 dimensions 5-9 logical drives supported 5-9 maximum drives supported 5-9 protocol - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 215
drive cage with backplane board, capacity 2-15 drivers handling warning 2-2 equipment weight warning 2-2 Erase Utility 6000 through 6092 3-41 6500 through 6528 3-41 6600 through 6608 3-42 6700 through 6728 3-42 800 server recovery base memory parity error 3-80 extended memory parity error 3-80 memory - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 216
6 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide Fail-Safe Timer Expiration 3-81 PCI bus parity error 3-81 processor parity error 3-81 software generated interrupt detected error 3-81 processor exception 3-81 processor prefailure 3-81 required system fan - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 217
DMA mode 3-21 Index 7 fixed disk 1 does not support DMA mode 3-21 fixed disk does not support block mode 3-22 fixed disk failed Identify command 3-21 fixed disk failed set block mode command 3-21 FYI, drive (bay) X is non-Compaq supplied 3-50 I/O fan (Fan X) failure detected 3-17 I/O fan controller - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 218
8 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide low system battery 3-18 memory address error 3-10 memory detection failure 3-11 memory device failure 3-11 memory error 3-10 memory size error 3-10 memory type mismatch 3-10 mirror data miscompare 3-52 No - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 219
SMART SCSI hard drive detects imminent failure 3-20 snoop rules SRAM failure 3-12 soft firmware upgrade required 3-55 storage enclosure on SCSI bus X has a cabling error 3-55 storage enclosure on SCSI bus X indicated a door alert 3-56 storage enclosure on SCSI bus X indicated a power supply failure - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 220
10 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide warning bit detected 3-63 warning, drive write cache enabled on X 3-63 warning, storage enclosure on SCSI bus X indicated it is operating in single ended mode 3-64 write memory error 3-64 wrong accelerator - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 221
hard drive blanking panel part number 1-3 removing 2-18 removing, illustrated 2-18 Index 11 replacing 2-18 hard drive replacement caution 2-20, 2-21 hard drives 5-8 test error codes 3-41 transfer rate 5-7, 5-8 Health Driver, description 3-74 heavy equipment handling warning 2-4 hot surfaces warning - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 222
12 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide hot-plug hard drive replacement cautions 2-20 hot-plug hard drives removing 2-20 removing, illustrated 2-20 replacing 2-20 hot-plug I/O fan board removing 2-36 removing, illustrated 2-36 replacing 2-36 hot- - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 223
number 1-3 LED status indicators CD-ROM drive, illustrated 4-15 hot-plug hard drive, illustrated 4-13 hot-plug I/O fan, illustrated 4-11 PCI Hot Plug illustrated 4-12 viewing 4-12 power removing 2-22 removing, illustrated 2-23 replacing 2-23 power supply, illustrated 4-14 system interlock, locating - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 224
Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide memory socket locations, illustrated 2-38 memory Processor Power server without access panels caution 2-6, 2-7, 2-8 operating server without cover caution 2-5 operating system booting into 3-78 driver support - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 225
1-6 hot-plug power supply 1-6 I/O system board 1-6 illustrated parts map 1-8 IMD panel with cable 1-6 keyboard 1-8 LED holder clip 1-3 left side access panel 1-3 lower processor support structure 1-3 maintenance and service guide 1-7 memory 1-6, 1-8 memory board 1-6 memory board retention bracket - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 226
16 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide pointing device interface, test error codes 3-43 pointing device test error codes table 3-43 POST beeps, description 3-8 defined 3-7 error messages 3-7, 3-8 POST Error Messages table 3-8 POST - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 227
mixing by cache size table 2-48 Processor Power Module installation caution 2-53 LED status 4-7 2-48 processor support brace removing, illustrated 2-43, 2-59 processor support structure part number 3-71 environmental 3-71 from software error 3-71 rapid recovery services 3-70 unattended 3-71 redundant - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 228
18 Compaq ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide removable media devices configurations 2-15 location 2-15 location, illustrated 2-15 removing 2-17 removing, illustrated 2-17 replacing 2-17 removable media power connector, identified 4-4 removable media - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 229
rate 5-9 user guide 3-25 SmartStart and Support Software CD booting from 3-4 contents 2-1, 3-5 running utilities 3-5 software error recovery boot option 3-73 recovery from 3-71, 3-73 recovery timeout 3-73 specifications CD-ROM drive 5-5 diskette drive 5-4 memory 5-4 NIC 5-10 power supply 5-3 Smart - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 230
ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maintenance and Service Guide tools required for service procedures 2-1 using non-conductive 2-1 top access panel part number 1-3 removing 2-6 removing, illustrated 2-6 replacing 2-6 tower conversion kit, part number 1-7 troubleshooting hard drive - Compaq ProLiant 8000 | ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 231
V video display unit test error codes table 3-38 video display unit, test error codes 3-38 video, disabling on-board 3-85 VRM See Processor Power Module W warnings technician notes 2-2 work area recommendations 2-1 Workstation Management, defined 3-87 Index 21
ProLiant 8000 Intel Pentium III Xeon
700MHz Servers
Maintenance and Service Guide
First Edition (April 2000)
Part Number 187242-001
Spare Part Number 192848-001
Compaq Computer Corporation