Compaq ProLiant 8000 ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 150

Configuration Utility ACU. Once these, Obtain the latest version of ADU, and then

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Diagnostics and Troubleshooting 3-53 Table 3-16 ADU Diagnostic Messages continued Message Description One or more drives is unable to support redundant controller operation At least one drive in use does not support redundant controller operation. Other controller indicates different hardware model The other controller in the redundant controller configuration is a different hardware model. Other controller indicates different firmware version The other controller in the redundant controller configuration is using a different firmware version. Other controller indicates different cache size The other controller in the redundant controller configuration has a different size array accelerator. RIS copies between drives do not match The drives on this controller contain copies of the reserve information sector (RIS) that do not match. SCSI Port X Drive ID Y failed - REPLACE (failure message) SCSI port X, Drive ID Y firmware needs upgrading ADU detected a drive failure. Drive's firmware may cause problems and should be upgraded. Recommended Action Replace the drive that doesn't support redundant controller operation. Make sure both controllers are using the same hardware model. If they are, make sure controllers are fully seated in their slots. Make sure both controllers are using the same firmware revision. Make sure both controllers are using the same capacity array accelerator. The hard drives in the array do not have matching configuration information. To remedy this: 1. Resolve all other errors encountered. 2. Obtain the latest version of ADU, and then rerun ADU. 3. If unconfigured drives were added, configure these drives using the Array Configuration Utility (ACU). Once these drives are configured, the error should be resolved. 4. If drives or arrays were moved, make sure the movement adheres to the guidelines listed in the documentation for the array controller. 5. If the error persists after completing steps 1-4, contact a Compaq authorized service provider. Correct the condition that caused the error, if possible, or replace the drive. Run Options ROMPaq to upgrade the drive's firmware to a later revision. continued

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Diagnostics and Troubleshooting
3-53
Table 3-16
ADU Diagnostic Messages
continued
Message
Description
Recommended Action
One or more
drives is unable
to support
redundant
controller
operation
At least one drive in use does not
support redundant controller
operation.
Replace the drive that doesn
’
t support
redundant controller operation.
Other controller
indicates
different
hardware model
The other controller in the redundant
controller configuration is a different
hardware model.
Make sure both controllers are using the same
hardware model. If they are, make sure
controllers are fully seated in their slots.
Other controller
indicates
different
firmware version
The other controller in the redundant
controller configuration is using a
different firmware version.
Make sure both controllers are using the same
firmware revision.
Other controller
indicates
different cache
size
The other controller in the redundant
controller configuration has a
different size array accelerator.
Make sure both controllers are using the same
capacity array accelerator.
RIS copies
between drives
do not match
The drives on this controller contain
copies of the reserve information
sector (RIS) that do not match.
The hard drives in the array do not have
matching configuration information. To remedy
this:
1.
Resolve all other errors encountered.
2.
Obtain the latest version of ADU, and then
rerun ADU.
3.
If unconfigured drives were added,
configure these drives using the Array
Configuration Utility (ACU). Once these
drives are configured, the error should be
resolved.
4.
If drives or arrays were moved, make sure
the movement adheres to the guidelines
listed in the documentation for the array
controller.
5.
If the error persists after completing steps
1-4, contact a Compaq authorized service
provider.
SCSI Port
X
Drive ID
Y
failed
–
REPLACE
(failure message)
ADU detected a drive failure.
Correct the condition that caused the error, if
possible, or replace the drive.
SCSI port
X
,
Drive ID
Y
firmware needs
upgrading
Drive
’
s firmware may cause
problems and should be upgraded.
Run Options ROMPaq to upgrade the drive
’
s
firmware to a later revision.
continued