Compaq ProLiant 8000 ProLiant 8000 Intel Pentium III Xeon 700MHz Servers Maint - Page 160

Drive ID Y, Write Cache is

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Diagnostics and Troubleshooting 3-63 Table 3-16 ADU Diagnostic Messages continued Message Description This controller can see the drives but the other controller can't The other controller in the redundant controller configuration cannot recognize the drives, but this controller can. Unable to communicate with drive on SCSI Port X, Drive ID Y The array controller cannot communicate with the drive. Unable to retrieve identify controller data. Controller may be disabled or failed. ADU requested the identify controller data from the controller but was unable to obtain it. This usually indicates that the controller is not seated properly, or has failed. SOLUTION: Power down the system. Verify that the controller is fully seated. Then power the system on and look for helpful error messages displayed by the controller. If this doesn't help, contact your Compaq service provider. Unknown disable code A code was returned from the array accelerator board that ADU does not recognize. Unrecoverable read error Read parity errors were detected when attempting to read same data from both sides of mirrored memory. Data loss will occur. Warning bit detected A monitor and performance threshold violation may have occurred. The status of a logical drive may not be OK. WARNING - Drive Write Cache is enabled on X Drive has its internal write cache enabled. The drive may be a third-party drive, or the operating parameters of the drive may have been altered. This condition may cause data corruption if power to the drive is interrupted. Recommended Action Resolve any other errors and then rerun ADU. If the hard drive amber LED is on, replace the drive. 1. Power down the server. 2. Verify the controller is fully seated. 3. Restart the server. 4. Resolve any error messages displayed by the controller. If this does not solve the problem, contact a Compaq authorized service provider. Obtain the latest version of ADU. Replace the array accelerator board. Check the other error messages for an indication of the problem. . Replace the drive with a Compaq drive, or restore the operating parameters of the drive. continued

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Diagnostics and Troubleshooting
3-63
Table 3-16
ADU Diagnostic Messages
continued
Message
Description
Recommended Action
This controller
can see the
drives but the
other controller
can
’
t
The other controller in the redundant
controller configuration cannot
recognize the drives, but this
controller can.
Resolve any other errors and then rerun ADU.
Unable to
communicate
with drive on
SCSI Port X,
Drive ID Y
The array controller cannot
communicate with the drive.
If the hard drive amber LED is on, replace the
drive.
Unable to
retrieve identify
controller data.
Controller may
be disabled or
failed.
SOLUTION:
Power down the
system. Verify
that the
controller is fully
seated. Then
power the
system on and
look for helpful
error messages
displayed by the
controller. If this
doesn
’
t help,
contact your
Compaq service
provider.
ADU requested the identify controller
data from the controller but was
unable to obtain it. This usually
indicates that the controller is not
seated properly, or has failed.
1.
Power down the server.
2.
Verify the controller is fully seated.
3.
Restart the server.
4.
Resolve any error messages displayed by
the controller.
If this does not solve the problem, contact a
Compaq authorized service provider.
Unknown disable
code
A code was returned from the array
accelerator board that ADU does not
recognize.
Obtain the latest version of ADU.
Unrecoverable
read error
Read parity errors were detected
when attempting to read same data
from both sides of mirrored memory.
Data loss will occur.
Replace the array accelerator board.
Warning bit
detected
A monitor and performance threshold
violation may have occurred. The
status of a logical drive may not be
OK.
Check the other error messages for an
indication of the problem. .
WARNING - Drive
Write Cache is
enabled on X
Drive has its internal write cache
enabled. The drive may be a
third-party drive, or the operating
parameters of the drive may have
been altered. This condition may
cause data corruption if power to the
drive is interrupted.
Replace the drive with a Compaq drive, or
restore the operating parameters of the drive.
continued