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Dell PowerStore 5000X EMC PowerStore Installation and Service Guide - Page 119

Reboot a PowerStore X model node, Powering off procedures for PowerStore appliances

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Steps 1. Disable support notifications as described in Disable support notifications on page 128. 2. Launch an SSH client, and connect to the appliance using the management IP address. 3. Enter the username and password for the service account to log in. The login prompt indicates the node that you are logged into. For example, the letter "A" in the prompt [SVC:user@FNM12345678910-A~]$ indicates that you are logged into node A. 4. Based on the node you are logged into, run one of the following commands: • svc_node reboot local to reboot the node you are logged into. • svc_node reboot peer to reboot the peer node. For more information, see the PowerStore Service Scripts Guide. 5. Enable support notifications as described in Enable support notifications on page 128. Reboot a PowerStore X model node Prerequisites Obtain the following information: • Address of the VMware vCenter server associated with the appliance • Associated vCenter server account credentials NOTE: Do not power off or reboot a node, if the peer node is not operating normally. If the peer node is experiencing any major issues, associated alerts and events appear in PowerStore Manager. Also, to avoid service interruptions, ensure that there are sufficient and healthy paths from all connected hosts to the peer node. About this task Use the following procedure to reboot a PowerStore X model node: Steps 1. Disable support notifications as described in Disable support notifications on page 128. 2. Log in to the associated vCenter server. 3. If there are user VMs that are not configured for automatic migration to the ESXi host of the peer node, migrate them manually. 4. If there are user VMs that cannot migrate to the ESXi host of the peer node, shut them down manually. 5. Place the ESXi host for the node in Maintenance Mode. VMware DRS starts to migrate user VMs to the ESXi host of the peer node, and then the PowerStore controller VM is powered off. 6. Monitor and ensure that all relevant user VMs migrate over to the ESXi host of the peer node. 7. Once all VMs are migrated over and node goes into Maintenance Mode, reboot the ESXi host using vCenter commands. 8. Monitor the vCenter server console to ensure that the ESXi host has rebooted, and then exit the ESXi host from Maintenance Mode. The controller VM powers on automatically. 9. Monitor the vCenter server console to ensure that the ESXi host and controller VM have returned to normal operation. 10. Enable support notifications as described in Enable support notifications on page 128. Powering off procedures for PowerStore appliances This section includes the following procedures: • Power off a PowerStore T model appliance on page 120 • Power off a PowerStore X model appliance on page 120 Power control procedures 119

Section	Page
Dell EMC PowerStore Installation and Service Guide	3
Additional Resources	8
Install a new base enclosure and optional expansion enclosure	9
Install a new base enclosure	9
Choose where to install the base enclosure	9
Unpack the base enclosure	9
Install the rails in the cabinet	10
Install the base enclosure on the rails	10
Cable the base enclosure appliance to switches	11
Connect power cables	11
Discover your system	12
Verify the operation of the new part	12
Install a 25-drive expansion enclosure	12
Summary of tasks for installing an expansion enclosure	13
Verify shipping package contents	13
Choose where to install the expansion enclosure	14
Removing a filler panel	14
Install the rails in the cabinet	14
Install the expansion enclosure on the rails	15
Installing drives	16
Installing a drive	16
Installing the front bezel	17
Cable the base enclosure to the expansion enclosure	18
Connect expansion enclosure power cables	18
Verify the operation of the new part	19
Add a 25-drive expansion enclosure	19
Summary of tasks for adding an expansion enclosure	19
Verify shipping package contents	20
Choose where to install the expansion enclosure	20
Removing a filler panel	20
Install the rails in the cabinet	21
Install the expansion enclosure on the rails	22
Installing drives	23
Installing a drive	23
Installing the front bezel	23
Connect expansion enclosure power cables	24
Cable the base enclosure to the new expansion enclosure	24
Verify the operation of the new part	26
Base enclosure service procedures	27
Replace a faulted drive in the base enclosure	27
Identify a faulted drive from PowerStore Manager	27
Remove a faulted 2.5\	27
Install a 2.5\	28
Verify the operation of a replacement drive	29
Return a faulted part	29
Add a new drive to the base enclosure	30
Removing the front bezel	30
Remove a drive filler module	30
Install a 2.5\	31
Verify the operation of a new part	32
Replace a power supply	32
Identify a faulted part from PowerStore Manager	33
Base enclosure power supply LEDs	33
Remove a power supply	33
Install a power supply	34
Verify the operation of a replacement part	35
Return a faulted part	35
Replace an embedded module	36
Identify a faulted part from PowerStore Manager	36
Embedded module LEDs	36
Power down the node	37
Remove a faulted embedded module	37
Transfer the 4-port card	39
Remove a 4-port card	39
Install a 4-port card	39
Install an embedded module	40
Power up the node	41
Verify the operation of a replacement part	41
Return a faulted part	42
Replace a 4-port card	42
Identify a faulted part from PowerStore Manager	42
Embedded module LEDs	42
Power down the node	43
Remove an embedded module	43
Remove a 4-port card	44
Install a 4-port card	45
Install an embedded module	46
Power up the node	47
Verify the operation of a new part	47
Return a faulted part	48
Replace an SFP	48
Identify a faulted SFP module from PowerStore Manager	48
Remove an SFP module	48
Install an SFP module	49
Verify the operation of a replacement part	49
Return a faulted part	49
Replace an I/O module	50
Identify a faulted part from PowerStore Manager	50
Base enclosure I/O module LEDs	50
Power down the node	51
Remove a faulted I/O module	51
Install a new I/O module	51
Power up the node	52
Verify the operation of a replacement part	52
Return a faulted part	52
Replace a fan module	53
Identify a faulted part from PowerStore Manager	53
Power down the node	53
Remove the node	53
Remove the top cover from the node	55
Remove the faulted fan module	55
Install a new fan module	56
Install the top cover on the node	57
Install the node	58
Power up the node	59
Verify the operation of a replacement part	59
Return a faulted part	59
Replace a dual inline memory module (DIMM)	60
Identify a faulted part from PowerStore Manager	60
Power down the node	60
Remove the node	60
Remove the top cover from the node	62
Remove the faulted dual inline memory module	62
Install the dual inline memory module	63
Install the top cover on the node	63
Install the node	64
Power up the node	65
Verify the operation of a replacement part	65
Return a faulted part	66
Replace an internal M.2 boot module	66
Identify a faulted part from PowerStore Manager	66
Power down the node	66
Remove the node	66
Remove the top cover from the node	68
Remove the faulted internal M.2 boot module	69
Install the internal M.2 boot module	70
Install the top cover on the node	71
Install the node	72
Power up the node	73
Verify the operation of a replacement part	73
Return a faulted part	73
Replace an M.2 boot module adaptor	74
Identify a faulted part from PowerStore Manager	74
Power down the node	74
Remove the node	74
Remove the top cover from the node	76
Remove the faulted M.2 boot module adaptor	76
Install the M.2 boot module adaptor	77
Install the top cover on the node	78
Install the node	79
Power up the node	80
Verify the operation of a replacement part	80
Return a faulted part	81
Replace a node	81
Identify a faulted part from PowerStore Manager	81
Power down the node	81
Remove the node	81
Remove the top cover from the node	83
Transfer parts from the faulted node to the replacement node	84
Transfer the internal battery backup module	84
Remove the internal battery backup module	84
Install the internal battery backup module	85
Install the top cover on the node	86
Install the node	87
Power up the node	88
Verify the operation of a replacement part	88
Return a faulted part	89
Expansion enclosure service procedures	90
Add a drive in a 25-drive expansion enclosure	90
Removing the front bezel	90
Removing a drive filler module	91
Installing a drive	91
Installing the front bezel	92
Verify the operation of a replacement part	92
Replace a faulted drive in a 25-drive expansion enclosure	93
Identify a faulted drive from PowerStore Manager	93
Removing the front bezel	93
Remove a faulted drive	94
Installing a drive	94
Installing the front bezel	95
Verify the operation of a replacement drive	95
Return a faulted part	96
Replace a link control card in a 25-drive expansion enclosure	96
Identify a faulted part from PowerStore Manager	96
Removing a faulted LCC	96
Installing a replacement LCC	98
Verify the operation of a replacement part	100
Return a faulted part	100
Replace a power/cooling module in a 25-drive expansion enclosure	101
Identify a faulted part from PowerStore Manager	101
Removing a faulted power/cooling module	101
Installing a replacement power/cooling module	103
Verify the operation of a replacement part	105
Return a faulted part	105
Safety precautions for handling replaceable units	106
Handling replaceable units	106
Avoiding electrostatic discharge (ESD) damage	106
Emergency procedures (without an electrostatic discharge kit)	106
Hardware acclimation times	107
Removing, installing, or storing replaceable units	107
Unpacking a part	108
Discovering PowerStore Appliances	109
Discover your system	109
Discovery with a direct connection	109
Discovery with remote connection	110
Power control procedures	111
Power control procedure considerations	111
Power control procedures preview	113
Powering off procedures for PowerStore node	113
Power off a PowerStore T model node using PowerStore Manager	114
Power off a PowerStore T model node using a service script	114
Power off a PowerStore X model node	115
Powering on procedures for PowerStore node	116
Power on a PowerStore T model node using a service script	116
Power on a PowerStore T model node by reseating the node	116
Power on a PowerStore X model node using a service script	117
Power on a PowerStore X model node by reseating the node	117
Rebooting procedures for a PowerStore node	118
Reboot a PowerStore T model node using PowerStore Manager	118
Reboot a PowerStore T model node using a service script	118
Reboot a PowerStore X model node	119
Powering off procedures for PowerStore appliances	119
Power off a PowerStore T model appliance	120
Power off a PowerStore X model appliance	120
Powering on procedures for PowerStore appliances	121
Power on a PowerStore T model appliance	121
Power on a PowerStore X model appliance	122
Powering off procedures for PowerStore cluster	122
Power off a PowerStore T model cluster	122
Power off a PowerStore X model cluster	123
Powering on procedures for PowerStore cluster	124
Power on a PowerStore T model cluster	124
Power on a PowerStore X model cluster	124
Data collection	126
Support materials collection	126
Collect support materials	126
Support Notifications	128
Disable support notifications	128
Enable support notifications	128
Reinitialize the system	129

Match case Limit results 1 per page

Steps

Disable support notifications as described in

Disable support notifications

on page 128.

Launch an SSH client, and connect to the appliance using the management IP address.

Enter the username and password for the service account to log in.

The login prompt indicates the node that you are logged into. For example, the letter

"A"

in the prompt

[SVC:user@FNM12345678910-A~]$

indicates that you are logged into node A.

Based on the node you are logged into, run one of the following commands:

•

svc_node reboot local

to reboot the node you are logged into.

•

svc_node reboot peer

to reboot the peer node.

For more information, see the

PowerStore Service Scripts Guide

Enable support notifications as described in

Enable support notifications

on page 128.

Reboot a PowerStore X model node

Prerequisites

Obtain the following information:

•

Address of the VMware vCenter server associated with the appliance

•

Associated vCenter server account credentials

NOTE:

Do not power off or reboot a node, if the peer node is not operating normally. If the peer node is experiencing any

major issues, associated alerts and events appear in PowerStore Manager.

Also, to avoid service interruptions, ensure that there are sufficient and healthy paths from all connected hosts to the

peer node.

About this task

Use the following procedure to reboot a PowerStore X model node:

Steps

Disable support notifications as described in

Disable support notifications

on page 128.

If there are user VMs that are not configured for automatic migration to the ESXi host of the peer node, migrate them manually.

If there are user VMs that cannot migrate to the ESXi host of the peer node, shut them down manually.

Place the ESXi host for the node in Maintenance Mode.

VMware DRS starts to migrate user VMs to the ESXi host of the peer node, and then the PowerStore controller VM is powered off.

Monitor and ensure that all relevant user VMs migrate over to the ESXi host of the peer node.

Once all VMs are migrated over and node goes into Maintenance Mode, reboot the ESXi host using vCenter commands.

Monitor the vCenter server console to ensure that the ESXi host has rebooted, and then exit the ESXi host from Maintenance Mode.

The controller VM powers on automatically.

Monitor the vCenter server console to ensure that the ESXi host and controller VM have returned to normal operation.

10.

Enable support notifications as described in

Enable support notifications

on page 128.

Powering off procedures for PowerStore

appliances

This section includes the following procedures:

•

Power off a PowerStore T model appliance

on page 120

•

Power off a PowerStore X model appliance

on page 120

Power control procedures

119