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Dell PowerStore 5000X EMC PowerStore Installation and Service Guide - Page 66

Return a faulted part, Replace an internal M.2 boot module

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Return a faulted part About this task For US customers, return defective material within five business days. For International customers, return defective material within 10 business days. The materials required to return your defective part are supplied with the good part shipment. Steps 1. Package the faulted part in the shipping box that contained the replacement part. 2. Ship the failed part to your service provider as described in the instructions that were included with the replacement part. 3. For more information about returning customer-replaceable parts: a. Open PowerStore Manager. b. Click Settings on the upper right of the screen. c. Click General Support. d. Under Drives, Power Supplies, and Other Parts, click Return Part. e. If your screen does not show the Return Part link, contact your service provider for instructions. Replace an internal M.2 boot module Take the following actions to remove the faulted internal M.2 boot module and install the replacement internal M.2 boot module into the system. The internal M.2 boot module are located within the node. You can access the internal M.2 boot module by removing the node from the chassis and opening the top cover. Identify a faulted part from PowerStore Manager Before you replace a part, ensure that you have identified its location within the system. Using PowerStore Manager, you can identify and locate a faulted part. Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance that contains the faulted part. 3. From the Hardware card, select the view of the system where the faulted part is located. Faulted parts appear in red in the image of the system, and report a status of Faulted in the State field. Power down the node Power down the node as described in Power control procedures. Remove the node This procedure describes how to remove a node from the chassis. There are two nodes. The top node is considered to be upside-down and mirrors the bottom node. The procedure for removing the top node and the bottom node is the same. About this task WARNING: Do not remove the node within five minutes of system power down to ensure that the system has had time to complete caching. CAUTION: Do not remove a node while the "Unsafe to remove" LED is lit. The location of this LED is described in Embedded module LEDs. If the LED is lit, the node has not been properly shut down. CAUTION: Because nodes include cooling fans, they should be removed for as short a time as possible. Do not remove nodes from a live system unless replacement parts are available. 66 Base enclosure service procedures

Section	Page
Dell EMC PowerStore Installation and Service Guide	3
Additional Resources	8
Install a new base enclosure and optional expansion enclosure	9
Install a new base enclosure	9
Choose where to install the base enclosure	9
Unpack the base enclosure	9
Install the rails in the cabinet	10
Install the base enclosure on the rails	10
Cable the base enclosure appliance to switches	11
Connect power cables	11
Discover your system	12
Verify the operation of the new part	12
Install a 25-drive expansion enclosure	12
Summary of tasks for installing an expansion enclosure	13
Verify shipping package contents	13
Choose where to install the expansion enclosure	14
Removing a filler panel	14
Install the rails in the cabinet	14
Install the expansion enclosure on the rails	15
Installing drives	16
Installing a drive	16
Installing the front bezel	17
Cable the base enclosure to the expansion enclosure	18
Connect expansion enclosure power cables	18
Verify the operation of the new part	19
Add a 25-drive expansion enclosure	19
Summary of tasks for adding an expansion enclosure	19
Verify shipping package contents	20
Choose where to install the expansion enclosure	20
Removing a filler panel	20
Install the rails in the cabinet	21
Install the expansion enclosure on the rails	22
Installing drives	23
Installing a drive	23
Installing the front bezel	23
Connect expansion enclosure power cables	24
Cable the base enclosure to the new expansion enclosure	24
Verify the operation of the new part	26
Base enclosure service procedures	27
Replace a faulted drive in the base enclosure	27
Identify a faulted drive from PowerStore Manager	27
Remove a faulted 2.5\	27
Install a 2.5\	28
Verify the operation of a replacement drive	29
Return a faulted part	29
Add a new drive to the base enclosure	30
Removing the front bezel	30
Remove a drive filler module	30
Install a 2.5\	31
Verify the operation of a new part	32
Replace a power supply	32
Identify a faulted part from PowerStore Manager	33
Base enclosure power supply LEDs	33
Remove a power supply	33
Install a power supply	34
Verify the operation of a replacement part	35
Return a faulted part	35
Replace an embedded module	36
Identify a faulted part from PowerStore Manager	36
Embedded module LEDs	36
Power down the node	37
Remove a faulted embedded module	37
Transfer the 4-port card	39
Remove a 4-port card	39
Install a 4-port card	39
Install an embedded module	40
Power up the node	41
Verify the operation of a replacement part	41
Return a faulted part	42
Replace a 4-port card	42
Identify a faulted part from PowerStore Manager	42
Embedded module LEDs	42
Power down the node	43
Remove an embedded module	43
Remove a 4-port card	44
Install a 4-port card	45
Install an embedded module	46
Power up the node	47
Verify the operation of a new part	47
Return a faulted part	48
Replace an SFP	48
Identify a faulted SFP module from PowerStore Manager	48
Remove an SFP module	48
Install an SFP module	49
Verify the operation of a replacement part	49
Return a faulted part	49
Replace an I/O module	50
Identify a faulted part from PowerStore Manager	50
Base enclosure I/O module LEDs	50
Power down the node	51
Remove a faulted I/O module	51
Install a new I/O module	51
Power up the node	52
Verify the operation of a replacement part	52
Return a faulted part	52
Replace a fan module	53
Identify a faulted part from PowerStore Manager	53
Power down the node	53
Remove the node	53
Remove the top cover from the node	55
Remove the faulted fan module	55
Install a new fan module	56
Install the top cover on the node	57
Install the node	58
Power up the node	59
Verify the operation of a replacement part	59
Return a faulted part	59
Replace a dual inline memory module (DIMM)	60
Identify a faulted part from PowerStore Manager	60
Power down the node	60
Remove the node	60
Remove the top cover from the node	62
Remove the faulted dual inline memory module	62
Install the dual inline memory module	63
Install the top cover on the node	63
Install the node	64
Power up the node	65
Verify the operation of a replacement part	65
Return a faulted part	66
Replace an internal M.2 boot module	66
Identify a faulted part from PowerStore Manager	66
Power down the node	66
Remove the node	66
Remove the top cover from the node	68
Remove the faulted internal M.2 boot module	69
Install the internal M.2 boot module	70
Install the top cover on the node	71
Install the node	72
Power up the node	73
Verify the operation of a replacement part	73
Return a faulted part	73
Replace an M.2 boot module adaptor	74
Identify a faulted part from PowerStore Manager	74
Power down the node	74
Remove the node	74
Remove the top cover from the node	76
Remove the faulted M.2 boot module adaptor	76
Install the M.2 boot module adaptor	77
Install the top cover on the node	78
Install the node	79
Power up the node	80
Verify the operation of a replacement part	80
Return a faulted part	81
Replace a node	81
Identify a faulted part from PowerStore Manager	81
Power down the node	81
Remove the node	81
Remove the top cover from the node	83
Transfer parts from the faulted node to the replacement node	84
Transfer the internal battery backup module	84
Remove the internal battery backup module	84
Install the internal battery backup module	85
Install the top cover on the node	86
Install the node	87
Power up the node	88
Verify the operation of a replacement part	88
Return a faulted part	89
Expansion enclosure service procedures	90
Add a drive in a 25-drive expansion enclosure	90
Removing the front bezel	90
Removing a drive filler module	91
Installing a drive	91
Installing the front bezel	92
Verify the operation of a replacement part	92
Replace a faulted drive in a 25-drive expansion enclosure	93
Identify a faulted drive from PowerStore Manager	93
Removing the front bezel	93
Remove a faulted drive	94
Installing a drive	94
Installing the front bezel	95
Verify the operation of a replacement drive	95
Return a faulted part	96
Replace a link control card in a 25-drive expansion enclosure	96
Identify a faulted part from PowerStore Manager	96
Removing a faulted LCC	96
Installing a replacement LCC	98
Verify the operation of a replacement part	100
Return a faulted part	100
Replace a power/cooling module in a 25-drive expansion enclosure	101
Identify a faulted part from PowerStore Manager	101
Removing a faulted power/cooling module	101
Installing a replacement power/cooling module	103
Verify the operation of a replacement part	105
Return a faulted part	105
Safety precautions for handling replaceable units	106
Handling replaceable units	106
Avoiding electrostatic discharge (ESD) damage	106
Emergency procedures (without an electrostatic discharge kit)	106
Hardware acclimation times	107
Removing, installing, or storing replaceable units	107
Unpacking a part	108
Discovering PowerStore Appliances	109
Discover your system	109
Discovery with a direct connection	109
Discovery with remote connection	110
Power control procedures	111
Power control procedure considerations	111
Power control procedures preview	113
Powering off procedures for PowerStore node	113
Power off a PowerStore T model node using PowerStore Manager	114
Power off a PowerStore T model node using a service script	114
Power off a PowerStore X model node	115
Powering on procedures for PowerStore node	116
Power on a PowerStore T model node using a service script	116
Power on a PowerStore T model node by reseating the node	116
Power on a PowerStore X model node using a service script	117
Power on a PowerStore X model node by reseating the node	117
Rebooting procedures for a PowerStore node	118
Reboot a PowerStore T model node using PowerStore Manager	118
Reboot a PowerStore T model node using a service script	118
Reboot a PowerStore X model node	119
Powering off procedures for PowerStore appliances	119
Power off a PowerStore T model appliance	120
Power off a PowerStore X model appliance	120
Powering on procedures for PowerStore appliances	121
Power on a PowerStore T model appliance	121
Power on a PowerStore X model appliance	122
Powering off procedures for PowerStore cluster	122
Power off a PowerStore T model cluster	122
Power off a PowerStore X model cluster	123
Powering on procedures for PowerStore cluster	124
Power on a PowerStore T model cluster	124
Power on a PowerStore X model cluster	124
Data collection	126
Support materials collection	126
Collect support materials	126
Support Notifications	128
Disable support notifications	128
Enable support notifications	128
Reinitialize the system	129

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Return a faulted part

About this task

For US customers, return defective material within five business days. For International customers, return defective material within 10

business days. The materials required to return your defective part are supplied with the good part shipment.

Steps

Package the faulted part in the shipping box that contained the replacement part.

Ship the failed part to your service provider as described in the instructions that were included with the replacement part.

For more information about returning customer-replaceable parts:

Open PowerStore Manager.

Click

Settings

on the upper right of the screen.

Click

General Support

Under

Drives, Power Supplies, and Other Parts

, click

Return Part

If your screen does not show the Return Part link, contact your service provider for instructions.

Replace an internal M.2 boot module

Take the following actions to remove the faulted internal M.2 boot module and install the replacement internal M.2 boot module into the

system.

The internal M.2 boot module are located within the node. You can access the internal M.2 boot module by removing the node from the

chassis and opening the top cover.

Identify a faulted part from PowerStore Manager

Before you replace a part, ensure that you have identified its location within the system. Using PowerStore Manager, you can identify and

locate a faulted part.

Steps

From PowerStore Manager, select

Hardware

Select the appliance that contains the faulted part.

From the

Hardware

card, select the view of the system where the faulted part is located.

Faulted parts appear in red in the image of the system, and report a status of

Faulted

in the

State

field.

Power down the node

Power down the node as described in

Power control procedures

Remove the node

This procedure describes how to remove a node from the chassis. There are two nodes. The top node is considered to be upside-down

and mirrors the bottom node. The procedure for removing the top node and the bottom node is the same.

About this task

WARNING:

Do not remove the node within five minutes of system power down to ensure that the system has had time

to complete caching.

CAUTION:

Do not remove a node while the "Unsafe to remove" LED is lit. The location of this LED is described in

Embedded module LEDs

. If the LED is lit, the node has not been properly shut down.

CAUTION:

Because nodes include cooling fans, they should be removed for as short a time as possible. Do not remove

nodes from a live system unless replacement parts are available.

Base enclosure service procedures