Dell PowerStore 5000X EMC PowerStore Installation and Service Guide - Page 42

Return a faulted part, Replace a 4-port card, Identify a faulted part from PowerStore Manager

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Return a faulted part About this task For US customers, return defective material within five business days. For International customers, return defective material within 10 business days. The materials required to return your defective part are supplied with the good part shipment. Steps 1. Package the faulted part in the shipping box that contained the replacement part. 2. Ship the failed part to your service provider as described in the instructions that were included with the replacement part. 3. For more information about returning customer-replaceable parts: a. Open PowerStore Manager. b. Click Settings on the upper right of the screen. c. Click General Support. d. Under Drives, Power Supplies, and Other Parts, click Return Part. e. If your screen does not show the Return Part link, contact your service provider for instructions. Replace a 4-port card Take the following actions to remove the 4-port card and install the replacement 4-port card into the system. Identify a faulted part from PowerStore Manager Before you replace a part, ensure that you have identified its location within the system. Using PowerStore Manager, you can identify and locate a faulted part. Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance that contains the faulted part. 3. From the Hardware card, select the view of the system where the faulted part is located. Faulted parts appear in red in the image of the system, and report a status of Faulted in the State field. Embedded module LEDs Use the fault LEDs to identify the faulted part. Figure 39. Embedded module LEDs Table 3. Embedded module LEDs LED Embedded module power Location State Amber Off 42 Base enclosure service procedures Description Embedded module has faulted. No fault has occurred, normal operation.

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Return a faulted part
About this task
For US customers, return defective material within five business days. For International customers, return defective material within 10
business days. The materials required to return your defective part are supplied with the good part shipment.
Steps
1.
Package the faulted part in the shipping box that contained the replacement part.
2.
Ship the failed part to your service provider as described in the instructions that were included with the replacement part.
3.
For more information about returning customer-replaceable parts:
a.
Open PowerStore Manager.
b.
Click
Settings
on the upper right of the screen.
c.
Click
General Support
.
d.
Under
Drives, Power Supplies, and Other Parts
, click
Return Part
.
e.
If your screen does not show the Return Part link, contact your service provider for instructions.
Replace a 4-port card
Take the following actions to remove the 4-port card and install the replacement 4-port card into the system.
Identify a faulted part from PowerStore Manager
Before you replace a part, ensure that you have identified its location within the system. Using PowerStore Manager, you can identify and
locate a faulted part.
Steps
1.
From PowerStore Manager, select
Hardware
.
2.
Select the appliance that contains the faulted part.
3.
From the
Hardware
card, select the view of the system where the faulted part is located.
Faulted parts appear in red in the image of the system, and report a status of
Faulted
in the
State
field.
Embedded module LEDs
Use the fault LEDs to identify the faulted part.
Figure 39. Embedded module LEDs
Table 3. Embedded module LEDs
LED
Location
State
Description
Embedded module power
Amber
Embedded module has faulted.
Off
No fault has occurred, normal operation.
42
Base enclosure service procedures