Dell PowerStore 5000X EMC PowerStore Installation and Service Guide - Page 48

Return a faulted part, Replace an SFP, Identify a faulted SFP module from PowerStore Manager

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Return a faulted part About this task For US customers, return defective material within five business days. For International customers, return defective material within 10 business days. The materials required to return your defective part are supplied with the good part shipment. Steps 1. Package the faulted part in the shipping box that contained the replacement part. 2. Ship the failed part to your service provider as described in the instructions that were included with the replacement part. 3. For more information about returning customer-replaceable parts: a. Open PowerStore Manager. b. Click Settings on the upper right of the screen. c. Click General Support. d. Under Drives, Power Supplies, and Other Parts, click Return Part. e. If your screen does not show the Return Part link, contact your service provider for instructions. Replace an SFP Take the following actions to remove the faulted SFP and install the replacement SFP into the system. Identify a faulted SFP module from PowerStore Manager Using PowerStore Manager, you can identify and locate a faulted part. Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance that contains the faulted part. 3. From the Hardware card, select the view of the system where the faulted part is located. Faulted parts appear in red in the image of the system, and report a status of Faulted in the State field. 4. The following error messages do not result in a fault, but they still indicate that the SFP should be replaced. • SFP speed mismatched: Indicates that the supported speeds of this SFP module are unsupported by the port. • SFP unsupported: Indicates that this SFP module is not qualified with this product. • SFP asymmetric: Indicates that this SFP module does not have the same supported speeds and connector type as its partner. Remove an SFP module Steps 1. If a cable is connected to the SFP, disconnect the cable. 2. Gently pull down on the spring release latch. 3. While still holding onto the latch, gently pull out the SFP module. CAUTION: Do not remove the I/O module. Removing the I/O module causes the node to reboot immediately. 48 Base enclosure service procedures

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Return a faulted part
About this task
For US customers, return defective material within five business days. For International customers, return defective material within 10
business days. The materials required to return your defective part are supplied with the good part shipment.
Steps
1.
Package the faulted part in the shipping box that contained the replacement part.
2.
Ship the failed part to your service provider as described in the instructions that were included with the replacement part.
3.
For more information about returning customer-replaceable parts:
a.
Open PowerStore Manager.
b.
Click
Settings
on the upper right of the screen.
c.
Click
General Support
.
d.
Under
Drives, Power Supplies, and Other Parts
, click
Return Part
.
e.
If your screen does not show the Return Part link, contact your service provider for instructions.
Replace an SFP
Take the following actions to remove the faulted SFP and install the replacement SFP into the system.
Identify a faulted SFP module from PowerStore Manager
Using PowerStore Manager, you can identify and locate a faulted part.
Steps
1.
From PowerStore Manager, select
Hardware
.
2.
Select the appliance that contains the faulted part.
3.
From the
Hardware
card, select the view of the system where the faulted part is located.
Faulted parts appear in red in the image of the system, and report a status of
Faulted
in the
State
field.
4.
The following error messages do not result in a fault, but they still indicate that the SFP should be replaced.
•
SFP speed mismatched: Indicates that the supported speeds of this SFP module are unsupported by the port.
•
SFP unsupported: Indicates that this SFP module is not qualified with this product.
•
SFP asymmetric: Indicates that this SFP module does not have the same supported speeds and connector type as its partner.
Remove an SFP module
Steps
1.
If a cable is connected to the SFP, disconnect the cable.
2.
Gently pull down on the spring release latch.
3.
While still holding onto the latch, gently pull out the SFP module.
CAUTION:
Do not remove the I/O module. Removing the I/O module causes the node to reboot immediately.
48
Base enclosure service procedures