Dell PowerStore 5000X EMC PowerStore Installation and Service Guide - Page 96

Return a faulted part, Replace a link control card in a 25-drive expansion enclosure

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The status of the replacement drive should read Healthy. If the status is still Faulted, wait a few minutes and refresh PowerStore Manager. If the status does not change, ensure that the drive is correctly seated, or contact your service provider. 4. Click Stop Blink LED. Return a faulted part About this task For US customers, return defective material within five business days. For International customers, return defective material within 10 business days. The materials required to return your defective part are supplied with the good part shipment. Steps 1. Package the faulted part in the shipping box that contained the replacement part. 2. Ship the failed part to your service provider as described in the instructions that were included with the replacement part. 3. For more information about returning customer-replaceable parts: a. Open PowerStore Manager. b. Click Settings on the upper right of the screen. c. Click General Support. d. Under Drives, Power Supplies, and Other Parts, click Return Part. e. If your screen does not show the Return Part link, contact your service provider for instructions. Replace a link control card in a 25-drive expansion enclosure Take the following actions to remove a faulted link control card (LCC) from a 25-drive expansion enclosure and install a replacement LCC. Identify a faulted part from PowerStore Manager Before you replace a part, ensure that you have identified its location within the system. Using PowerStore Manager, you can identify and locate a faulted part. Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance that contains the faulted part. 3. From the Hardware card, select the view of the system where the faulted part is located. Faulted parts appear in red in the image of the system, and report a status of Faulted in the State field. Removing a faulted LCC Prerequisites Identify the faulted LCC by it amber fault LED. 96 Expansion enclosure service procedures

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The status of the replacement drive should read
Healthy
. If the status is still
Faulted
, wait a few minutes and refresh PowerStore
Manager. If the status does not change, ensure that the drive is correctly seated, or contact your service provider.
4.
Click
Stop Blink LED
.
Return a faulted part
About this task
For US customers, return defective material within five business days. For International customers, return defective material within 10
business days. The materials required to return your defective part are supplied with the good part shipment.
Steps
1.
Package the faulted part in the shipping box that contained the replacement part.
2.
Ship the failed part to your service provider as described in the instructions that were included with the replacement part.
3.
For more information about returning customer-replaceable parts:
a.
Open PowerStore Manager.
b.
Click
Settings
on the upper right of the screen.
c.
Click
General Support
.
d.
Under
Drives, Power Supplies, and Other Parts
, click
Return Part
.
e.
If your screen does not show the Return Part link, contact your service provider for instructions.
Replace a link control card in a 25-drive expansion
enclosure
Take the following actions to remove a faulted link control card (LCC) from a 25-drive expansion enclosure and install a replacement LCC.
Identify a faulted part from PowerStore Manager
Before you replace a part, ensure that you have identified its location within the system. Using PowerStore Manager, you can identify and
locate a faulted part.
Steps
1.
From PowerStore Manager, select
Hardware
.
2.
Select the appliance that contains the faulted part.
3.
From the
Hardware
card, select the view of the system where the faulted part is located.
Faulted parts appear in red in the image of the system, and report a status of
Faulted
in the
State
field.
Removing a faulted LCC
Prerequisites
Identify the faulted LCC by it amber fault LED.
96
Expansion enclosure service procedures