Epson Expression 1680 Special Edition User Manual (w/EPSON Scan software) - Page 57

Where To Get Help If you are having problems with EPSON Scan or your scanner, see the contact information in the section below. If you have the Professional or Professional FireWire model of the scanner and are having problems with your bonus software, see page 52. EPSON Technical Support EPSON provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed in the following table: Service Access World Wide Web From the Internet, you can reach EPSON Support at http://support.epson.com. At this site, you can download drivers and other files, look at product documentation, access troubleshooting information, and receive technical advice through e-mail. Automated Telephone Services A variety of automated help services are available 24 hours a day, seven days a week. To use these services, you must have a touch tone telephone and call (800) 922-8911. Your EPSON SoundAdviceSM Express Code is 68720. Use it to select your scanner in SoundAdvice. To speak to a technical support representative, dial (562) 276-4382 (U.S.) or (905) 709-3839 (Canada), 6 AM to 6 PM, Pacific Time, Monday through Friday. Toll or long distance charges may apply. Before you call, please have the following information ready: ■ Product name (EPSON Expression 1680) ■ Product serial number (located on the back of scanner) ■ Proof of purchase (such as a store receipt) and date of purchase ■ Computer configuration ■ Description of the problem You can purchase supplies and accessories from the EPSON Store at (800) 873-7766, or visit www.epsonstore.com (U.S. sales only). In Canada, please call (800) 463-7766 for dealer referral. Solving Problems 51