HP 3700 HP Color LaserJet 3550 and 3700 series - User Guide
HP 3700 - Color LaserJet Laser Printer Manual
UPC - 808736551106
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- HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 1
HP Color LaserJet 3550 and 3700 series printer Use - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 2
- HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 3
HP Color LaserJet 3550 and 3700 series printer User Guide - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 4
Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 5
of the problem. You can also find support on the Internet at http://www.hp.com. Click the support & drivers block. Software utilities, drivers, and electronic information Visit: http://www.hp.com/clj3550_software for the HP Color LaserJet 3550 series printer or http://www.hp.com/clj3700_software - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 6
software installation to use the HP toolbox. See Using the HP toolbox. HP support and information for Macintosh computers Visit: http://www.hp.com/go/macosx for Macintosh OS X support information and HP subscription service for driver updates. Visit: http://www.hp.com/go/mac-connect for products - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 7
...4 HP Color LaserJet 3550 printer 4 HP Color LaserJet 3550n printer 4 HP Color LaserJet 3700 printer 5 HP Color LaserJet 3700n printer 5 HP Color LaserJet 3700dn printer 6 HP Color LaserJet 3700dtn printer 6 Printer features ...7 Walk around ...10 Printer software ...12 Printer drivers ...12 - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 8
cable 48 Parallel configuration (HP Color LaserJet 3700 series printer only 49 Enhanced I/O (EIO) configuration (HP Color LaserJet 3700 series printer only 50 HP Jetdirect print servers 50 Available enhanced I/O interfaces 50 NetWare networks ...51 Windows and Windows NT networks 51 AppleTalk - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 9
tab ...98 Troubleshooting tab ...98 Alerts tab ...98 Documentation tab ...99 Advanced Printer Settings window 99 HP toolbox links ...100 6 Color Using color ...102 HP ImageREt 2400 ...102 Paper selection ...102 Color options (available for the HP Color LaserJet 3700 series printer 102 Standard - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 10
HP fraud hotline ...111 Replacing supplies and parts 112 Locating supplies and parts 112 Supply replacement guidelines 112 Changing print cartridges 112 Replacing the transfer kit 115 Replacing the fuser and pickup roller 119 Cleaning the printer ...128 To clean the printer using the printer - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 11
Spare parts and supplies availability 194 Ordering from the embedded Web server (for printers with network connections 195 Appendix B Service and support Hewlett-Packard limited warranty statement 199 Print cartridge, transfer unit, and fuser limited warranty statement 201 HP maintenance - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 12
Checking DIMM installation 225 Installing an HP Jetdirect print server card in the HP Color LaserJet 3700 series printer .. .226 To install an HP Jetdirect print server card 226 Glossary Index x ENWW - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 13
1 Printer basics This chapter contains information on becoming familiar with the printer features. The following topics are covered: ● Quick access to printer information ● Printer configurations ● Printer features ● Walk around ● Printer software ● Print media specifications ENWW 1 - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 14
for use with this printer. For the HP Color LaserJet 3550 series printers, see http://www.hp.com/support/clj3550. For the HP Color LaserJet 3700 series printers, see http://www.hp.com/support/clj3700. Setting up the printer Getting Started Guide-Step-by-step instructions for installing and setting - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 15
the printer User Guide-Detailed information for using and troubleshooting the printer. Available on the CD-ROM that came with the printer. Online Help-Information about printer options that are available from within the printer drivers. To view a Help file, access the online Help through the printer - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 16
for connectivity. ● Memory. The printer contains 64 megabytes (MB) of synchronous dynamic random access memory (SDRAM). HP Color LaserJet 3550n printer The HP Color LaserJet 3550n printer includes the features of the HP Color LaserJet 3550 printer, plus an HP Jetdirect en3700 external print server - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 17
three DIMM slots that accept 64, 128, or 256 MB RAM each. This printer can support up to 448 MB of memory. HP Color LaserJet 3700n printer The HP Color LaserJet 3700n printer includes the features of the HP Color LaserJet 3700 printer, plus an HP Jetdirect 620n print server for easy connectivity - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 18
HP Color LaserJet 3700dn printer The HP Color LaserJet 3700dn printer includes the features of the HP Color LaserJet 3700n printer, automatic 2-sided (duplex) printing, and a total of 128 MB of SDRAM. HP Color LaserJet 3700dtn printer The HP Color LaserJet 3700dtn printer includes the features of - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 19
HP Color LaserJet 3550 series printer, see the Hewlett-Packard website at http://www.hp.com/support/clj3550. For more information on the features of the HP Color LaserJet 3700 series printer, see http://www.hp.com/support/clj3700. Features HP Color LaserJet 3550 series printer HP Color LaserJet - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 20
HP Color LaserJet 3550 series printer HP Color LaserJet 3700 series printer Fonts Not applicable ● 80 internal fonts available for both PCL and PostScript emulation. ● 80 printer paper sizes. ● A 250-sheet paper feeder (Tray 2) that supports letter, legal, executive, executive (JIS), A4, A5, B5 - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 21
Features (continued) HP Color LaserJet 3550 series printer HP Color LaserJet 3700 series printer Connectivity ● Hi-Speed Universal serial bus ● Standard, bidirectional, parallel (USB) 2.0 cable interface. cable interface (IEEE-1284 ● HP Jetdirect en3700 external print server; standard on the - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 22
2 (250 sheets of standard paper) 4 Tray 1 5 front door 6 printer control panel 7 output bin extender, for use with B5 (JIS), B5 (ISO), and 216 by 356 mm (8.5 by 14 in) paper 8 output bin 9 DIMM access door (available on the HP Color LaserJet 3700 series printer) 10 Chapter 1 Printer basics ENWW - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 23
on the HP Color LaserJet 3700 series printer) 3 lower rear door (rear output bin) 4 USB connection 5 power connection 6 Tray 3 (optional) 7 on/off switch 8 EIO connection (available on the HP Color LaserJet 3700 series printer) 9 DIMM access door (available on the HP Color LaserJet 3700 series - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 24
printer drivers, updated HP printer software, and product support information for the HP Color LaserJet 3550 series printer, go to http://www.hp.com/support/clj3550. For the HP Color LaserJet 3700 series printer, go to http://www.hp.com/support/clj3700. NOTE Printer drivers Printer drivers access - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 25
. 3 For Windows XP (64 bit), download the PCL 6 driver from http://www.hp.com/go/ clj3700software. If your system did not automatically check the Internet for the latest drivers during software installation, download them for the HP Color LaserJet 3550 series printer from http://www.hp.com/go - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 26
included on the CD-ROM, but are available from http://www.hp.com/go/clj3700software. These drivers are for the HP Color LaserJet 3700 series printer only. ● OS/2 PS and PCL printer driver ● UNIX model scripts ● Linux drivers The OS/2 drivers are available from IBM and are packaged with OS/2. They - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 27
is available for download from HP Customer Care Online at http://www.hp.com/support/net_printing. Linux For information about Linux support, go to http://www.hp.com/go/linux. Utilities The HP Color LaserJet 3550 series printer and the HP Color LaserJet 3700 series printer are equipped with several - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 28
and functionality of the embedded Web server, see Using the embedded Web server (HP Color LaserJet 3700 series printer only). Other components and utilities Several software applications are available for Windows and Macintosh OS users, as well as for network administrators. These programs are - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 29
designed for use with HP Color LaserJet printers. This printer can detect transparencies that were not designed for use with HP Color LaserJet printers. For more information, see Print quality menu. The following table lists the standard sizes of paper that the printer supports in Tray 2. ENWW - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 30
on some models of the HP LaserJet 3700 series printer)1 Automatic 2-sided printing Dimensions Manual 2-sided printing. Any of the supported paper sizes and types listed for printing from Tray 1 can be manually duplexed. See 2-sided (duplex) printing for more information. 18 Chapter 1 Printer - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 31
2 Control panel This chapter contains information on the printer control panel, which provides control of printer functions and communicates information about the printer and print jobs. The following topics are covered: ● Control panel overview ● Control panel menus ● Menu hierarchy ● Information - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 32
11 print cartridge level indicator 12 display The printer communicates through the display and the lights on the lower part of the control panel. The Ready, Data, and Attention lights provide at-a-glance information about the state of the printer, and they alert you to printing problems - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 33
the job is paused or waiting for errors to be cleared. A critical error has occurred. Printer requires attention. Printer is not processing or receiving data. No conditions exist that require attention. Flashing Printer is attempting to stop printing and go offline. This is usually due to a user - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 34
printer and tell you how to respond. The supplies gauge shows the consumption levels of print cartridges (black, cyan, magenta, and yellow). When a non-HP print cartridge information, see Using the HP toolbox or Using the embedded Web server (HP Color LaserJet 3700 series printer only). 22 Chapter 2 - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 35
, or for more information on accessing the printer driver, see Printer software. You can also control the printer by changing settings in the printer control panel. Use the control panel to access printer features not supported by the printer driver or software application. Use the control panel - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 36
Service Information menu See Information menu for more information. Information PRINT MENU MAP PRINT CONFIGURATION PRINT SUPPLIES STATUS PAGE Supplies Status PRINT USAGE PAGE (available for the HP Color LaserJet 3700 series printer) PRINT DEMO PRINT FILE DIRECTORY (available for the HP Color - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 37
) OVERRIDE A4/LETTER MANUAL FEED COURIER FONT (available for the HP Color LaserJet 3700 series printer) WIDE A4 (available for the HP Color LaserJet 3700 series printer) PRINT PS ERRORS (available for the HP Color LaserJet 3700 series printer) PCL ADJUST COLOR SET REGISTRATION FUSER MODES AUTO SENSE - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 38
RECOVERY RAM DISK (available for the HP Color LaserJet 3700 series printer) Language I/O TIMEOUT PAGE BUFFERING PARALLEL INPUT (available for the HP Color LaserJet 3700 series printer) EIO 1 (available for the HP Color LaserJet 3700 series printer) RESTORE FACTORY SETTINGS POWERSAVE RESET SUPPLIES - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 39
DIAGNOSTICS PRINT EVENT LOG SHOW EVENT LOG PQ TROUBLESHOOTING DISABLE CARTRIDGE CHECK PAPER PATH SENSORS paper path test MANUAL SENSOR TEST COMPONENT TEST PRINT/STOP TEST ENWW Menu hierarchy 27 - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 40
stored in the printer. Available for the HP Color LaserJet 3700 series printer. Prints the available PCL fonts. Available for the HP Color LaserJet 3700 series printer. Prints the available PS (emulated PostScript) fonts. Available for the HP Color LaserJet 3700 series printer. 28 Chapter 2 Control - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 41
before you print for the first time. If you have used previous HP LaserJet printers, you might be accustomed to configuring Tray 1 to first mode or to configure the paper type for Tray 1. The default is ANY TYPE. See Supported paper weights and sizes for a complete list of available types. A list - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 42
it to ON makes MANUAL FEED the default for jobs that do not select a tray. You can override this setting in the printer driver. REGULAR DARK Allows you to select a version of the Courier font. The default is REGULAR. Available for the HP Color LaserJet 3700 series printer. 30 Chapter 2 Control - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 43
the printable area of A4 paper so that eighty 10-pitch characters may be printed on a single line. The default is NO. Available for the HP Color LaserJet 3700 series printer. Allows you to select to print PS (emulated PostScript) error pages. The default is OFF. Available for the - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 44
this font is a contour font, use FONT PITCH to set the pitch of a fixed-space font. The default is 10.00 (available for the HP Color LaserJet 3700 series printer). FONT POINT SIZE sets the size of the fixed-space font you select. The default font is 12 points. Symbol set sets the symbol - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 45
COLOR VALUES PRINT TEST PAGE Source ADJUST TRAY 1 ADJUST TRAY 2 ADJUST TRAY 3 EXPANDED SENSING TRANSPARENCY ONLY REJECT-GUARD FUSER ACCEPT tough paper. REJECT-GUARD FUSER stops the print job when a noncompatible transparency is detected. This option protects the printer fuser from damage. ACCEPT- - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 46
DOWN REDUCE BKGROUND 1 REDUCE BKGROUND 2 FUSER DOWN 1 FUSER DOWN 2 FILM OFFSET GHOST PREVENTION PRE- printer calibrations to optimize print quality. Prints a cleaning page to be used for cleaning the printer. This page contains instructions for processing the cleaning page. See Cleaning the printer - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 47
a network (available for the HP Color LaserJet 3700n, 3700dn, and 3700dtn printer models). This menu item establishes how the printer switches from color to monochrome (black and white) mode for maximum performance and print cartridge life. AUTO will reset the printer to the factory default setting - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 48
brightness. Sets the default personality to automatic switching, PCL, or PostScript emulation. The default is AUTO. See Personality (available for the HP Color LaserJet 3700 series printer) for more information. Allows you to set the amount of time that a clearable warning is displayed on the - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 49
should maximize performance or minimize engine wear while waiting for information to be transferred. Select ON if the printer uses USB 1.1 or Ethernet 10 base T. The default is OFF (available for the HP Color LaserJet 3550 series printer). Allows you to select the speed at which the parallel port - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 50
to factory defaults. However, this menu does not restore HP Jetdirect network settings to factory default values. Allows you to enable and disable PowerSave. The default is ON. Allows you to inform the printer that a new transfer kit or a new fuser kit has been installed. 38 Chapter 2 Control panel - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 51
The diagnostics menu allows you or a service representative to run tests that can help identify and solve problems with the printer. Menu item PRINT EVENT LOG SHOW EVENT LOG PQ TROUBLESHOOTING DISABLE CARTRIDGE CHECK PAPER PATH SENSORS paper path test MANUAL SENSOR TEST COMPONENT TEST PRINT/STOP - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 52
the embedded Web server (HP Color LaserJet 3700 series printer only). Configuration settings seldom need to be changed. Hewlett-Packard recommends that only the system administrator change configuration settings. Tray behavior options: use requested tray and manually feed Tray behavior provides - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 53
FEED PROMPT. 9. Press to select MANUALLY FEED PROMPT. 10. Press or to select ALWAYS or UNLESS LOADED. 11. Press to set the behavior. 12. Press MENU. PowerSave time The adjustable PowerSave time feature reduces power consumption when the printer has been inactive for an extended period. You can - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 54
9. Press to set the selection. 10. Press MENU. Personality (available for the HP Color LaserJet 3700 series printer) This printer features automatic personality (printer language) switching. ● AUTO configures the printer to automatically detect the type of print job and configure its personality to - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 55
the appropriate personality (AUTO, PS, or PCL). 9. Press to set the personality. 10. Press MENU. Clearable warnings (available for the HP Color LaserJet 3700 series printer) You can determine the display time of control panel clearable warnings with this option by selecting ON or JOB. The default - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 56
displaying a warning until the supply is replaced or a supply out condition is reached. ● STOP causes the printer to pause printing until you replace the used supply or press , which allows the printer to print while continuing to display the warning. To set supplies low reporting 1. Press MENU to - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 57
or to select the appropriate setting. 9. Press to set the selection. 10. Press MENU. Language The option to set the default language appears when the printer is turned on for the first time. As you scroll through the available options, the list appears in the language that is highlighted. When the - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 58
print jobs. ● Coordinate with other users before changing the default printer font or downloading soft fonts. Coordinating these operations conserves memory and avoids unexpected printer output. ● Be aware that switching printer personalities, such as Emulated PostScript or PCL, affects the printed - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 59
how to configure certain network parameters on the printer. The following topics are covered: ● USB configuration ● Parallel configuration (HP Color LaserJet 3700 series printer only) ● Enhanced I/O (EIO) configuration (HP Color LaserJet 3700 series printer only) ● Network configuration ENWW 47 - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 60
All printer models support USB connections. The USB port is on the back of the printer. Connecting the USB cable Plug the USB cable into the printer. Plug the other end of the USB cable into the computer. 1 2 NOTE USB port connection 1 USB port 2 USB connector You cannot connect the printer to - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 61
more information, see Printer drivers. Factory settings support automatic switching between the parallel port and one or more network connections on the printer. If you are experiencing problems, see Network configuration. ENWW Parallel configuration (HP Color LaserJet 3700 series printer only) 49 - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 62
Enhanced I/O (EIO) configuration (HP Color LaserJet 3700 series printer only) This printer comes equipped with one enhanced input/output (EIO) slot. The EIO slot holds compatible external devices, such as the HP Jetdirect print server network cards or other devices. Plugging an EIO network card into - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 63
://www.hp.com/support/net_printing. For other installation options supported by the HP Jetdirect print server, see the HP Jetdirect Print Server Administrator's Guide included with printers equipped with the HP Jetdirect print server. ENWW Enhanced I/O (EIO) configuration (HP Color LaserJet 3700 - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 64
Web server (HP Color LaserJet 3700 series printer only). For a complete list of supported networks and for instructions on configuring network parameters from software, see the HP Jetdirect Print Server Administrator's Guide. The guide comes with printers in which an HP Jetdirect print server - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 65
BOOTP or DHCP. 12. Press to save the setting. 13. Press MENU to return to the Ready state. Manually configuring TCP/IP parameters from the printer control panel Use manual configuration to set an IP address, subnet mask, default gateway, syslog server, and idle timeout. ENWW Network configuration - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 66
TCP/IP. 9. Press to select TCP/IP. 10. Press to select CONFIG METHOD. 11. Press to highlight MANUAL. 12. Press to select MANUAL. 13. Press to highlight MANUAL SETTINGS. 14. Press to select MANUAL SETTINGS. 15. Press to highlight IP Address:. 16. Press to select IP Address:. The first of four sets - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 67
TCP/IP. 9. Press to select TCP/IP. 10. Press to select CONFIG METHOD. 11. Press to highlight MANUAL. 12. Press to select MANUAL. 13. Press to highlight MANUAL SETTINGS. 14. Press to select MANUAL SETTINGS. 15. Press to highlight SUBNET MASK. 16. Press to select SUBNET MASK. The first of four sets - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 68
TCP/IP. 9. Press to select TCP/IP. 10. Press to select CONFIG METHOD. 11. Press to highlight MANUAL. 12. Press to select MANUAL. 13. Press to highlight MANUAL SETTINGS. 14. Press to select MANUAL SETTINGS. 15. Press to highlight DEFAULT GATEWAY. 16. Press to select DEFAULT GATEWAY. The first of four - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 69
TCP/IP. 9. Press to select TCP/IP. 10. Press to select CONFIG METHOD. 11. Press to highlight MANUAL. 12. Press to select MANUAL. 13. Press to highlight MANUAL SETTINGS. 14. Press to select MANUAL SETTINGS. 15. Press to highlight SYSLOG SERVER. 16. Press to select SYSLOG SERVER. The first of four - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 70
TCP/IP. 9. Press to select TCP/IP. 10. Press to select CONFIG METHOD. 11. Press to highlight MANUAL. 12. Press to select MANUAL. 13. Press to highlight MANUAL SETTINGS. 14. Press to select MANUAL SETTINGS. 15. Press to highlight IDLE TIMEOUT. 16. Press to select IDLE TIMEOUT. 17. Press the or arrow - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 71
TCP/IP configuration should not be disabled on the HP Color LaserJet 3550 printer. If you disable TCP/IP, you will lose the connection to the printer's embedded Web server page. To disable IPX/SPX Do not disable this protocol if Windows 95/98, Windows NT, Me, 2000, and XP systems will be printing - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 72
To disable AppleTalk 1. Press MENU to enter the MENUS. 2. Press to highlight Configure Device. 3. Press to select Configure Device. 4. Press to highlight I/O. 5. Press to select I/O. 6. Press to highlight EIO 1. 7. Press to select EIO 1. 8. Press to highlight APPLETALK. 9. Press to select APPLETALK. - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 73
tasks. The following topics are covered: ● Controlling print jobs ● Selecting paper ● Configuring trays ● Printing on special media ● 2-sided (duplex) printing ● Special printing situations ● Managing memory (HP Color LaserJet 3700 series printer only) ENWW 61 - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 74
In the Microsoft Windows operating system, three settings affect how the printer driver tries to pull paper printer administrator (for a network printer) or you (for a local printer) can configure a tray for that type or size. See Using the embedded Web server (HP Color LaserJet 3700 series printer - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 75
a lower priority than changes made anywhere else. Gaining access to printer driver settings Operating System Temporary change settings for print jobs Windows 98, NT 4.0, 2000, Me, and XP From the File menu, click Print. Select the printer, and then click Properties. (The steps may vary; this - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 76
as the Custom option. To use the new settings, you must select the Custom option every time you open a program and print. 1 Access to default printer settings might be restricted, and therefore, the settings might be unavailable - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 77
ordering information. To download a copy of the HP LaserJet Printer Family Print Media Specification Guide go to http://www.hp.com/support/clj3550 for the HP Color LaserJet 3550 series and to http://www.hp.com/support/clj3700 for the HP Color LaserJet 3700 series. Select Manuals. It is possible - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 78
produces hazardous emissions, or that melts, offsets, or discolors when exposed to 190° C (374° F) for 0.1 second. To order HP Color LaserJet printing supplies, go to http://www.hp.com/go/ljsupplies in the U.S. or to http://www.hp.com/ghp/buyonline.html worldwide. 66 Chapter 4 Printing tasks ENWW - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 79
NOTE The HP Color LaserJet 3550 and 3700 series printer allows you to configure trays by type and size. You can load different paper in the printer trays and then request paper by type or size in the application or the printer driver. If you have used previous HP Color LaserJet printers, you might - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 80
match the size of the paper specified in the document you are printing. The printer will look first for paper that exactly matches the document, and then it the size of the paper specified in the document you are printing. The printer will look for an exact size match. If it does not find an exact - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 81
paper, or other types of paper without having to unload the other trays. Loading paper into Tray 1 Avoid adding print media to Tray 1 while the printer is printing, or jams can occur. 1. Open Tray 1. If printing on special media, such as envelopes, use Tray 1. See Printing envelopes from Tray 1 for - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 82
extender. 4. Slide the width guides slightly wider than the print media. ? NOTE 5. Place print media into the tray with the side to be printed up, and the top, short edge in first. If you are printing on two sides, see 2-sided (duplex) printing for loading instructions. ? 70 Chapter 4 Printing - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 83
width guides. ? CAUTION Wait for the printer to finish printing before closing Tray 1 (optional). Closing the tray before the printer finishes windows, coated linings, exposed self-stick adhesives, or other synthetic materials can severely damage the printer. To avoid jams and possible printer - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 84
To load envelopes into Tray 1 1. Open Tray 1. 2. Slide out the tray extender and, if necessary, open the additional tray extender. 3. Set the paper width guides. ? 72 Chapter 4 Printing tasks ENWW - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 85
the tabs on the guides. ? NOTE Printing envelopes 1. If Tray 1 is configured for a specific size, use the printer control panel to set margin settings appropriately. 4. Select Print from the software application or printer driver. Address type Return Destination Left margin 15 mm (0.6 inches) - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 86
to 500 sheets of standard paper. Tray 3 attaches underneath Tray 2. Tray 3 accepts letter- and A4-size paper. When Tray 3 is properly installed, the printer detects it and lists Tray 3 as a choice in the control panel Configure Device menu. The paper path for Tray 3 passes through Tray 2. If either - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 87
you are loading. 4. On the back of the tray, press the blue ridges and slide the length guides until the arrow symbol points to the size you are loading. NOTE 5. Load the paper into the If you are duplex printing, see 2-sided (duplex) printing for loading instructions. ENWW Configuring trays 75 - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 88
place. Make sure that the stack of paper is flat and that the paper is below the height tabs. 7. Slide the tray back into the printer. Loading paper into Tray 3 1. Pull the tray out of the printer and remove any paper. 76 Chapter 4 Printing tasks ENWW - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 89
-size paper, raise the blue rear stop. For A4-size paper, lower the blue rear stop. 4. Adjust the width guides. For letter-size paper, press the center of the side width guides outward as far as possible. For A4-size paper, press the blue ridges, on the outside of the side width - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 90
to be printed down and the top edge toward the front of the tray. If you are duplex printing, see 2-sided (duplex) printing for loading instructions. 6. Make sure the stack of paper is flat in the tray at all four corners, and keep it below the height tabs. 7. Slide the tray - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 91
problems. ● Use only overhead transparencies recommended for use in this printer. Hewlett-Packard recommends using HP Color LaserJet Transparencies with this printer. HP products are designed to work together for optimum printing results. ● In either the software application or the printer driver - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 92
printer use envelopes with windows or clasps. the printer's fusing printer printer driver's envelope orientation. Labels In either the application or the printer driver damage to printer components. ● the software application or the printer driver, select HEAVY106 g/m2 to return the printer back printer - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 93
, and top, short edge in first. Recycled paper This printer supports the use of recycled paper. Recycled paper must meet the same specifications as standard paper. See the HP LaserJet Printer Family Print Media Specification Guide. Hewlett-Packard recommends that recycled paper contain no more than - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 94
with automatic 2-sided printing, see Manual 2-sided printing. NOTE Automatic 2-sided printing (available for the HP Color LaserJet 3700dn and 3700dtn printers) You must specify automatic 2-sided printing options in your software application or in the printer driver in order to print on both - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 95
-edge binding, click the Flip Pages Up check box. Manual 2-sided printing The HP Color LaserJet 3550 series printer does not have automatic 2-sided (duplex) printing. If you want to print on two sides (duplex) on paper other than the supported sizes or weights (for example, paper heavier than 105 - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 96
on heavy paper or very thin paper, select Correct Order for Rear Bin or Correct order for straight paper path in the printer driver. 5. Open the lower rear door (rear output bin). 6. On the Finishing tab, select Print on Both Sides (Manually). 7. Click OK. 84 Chapter 4 Printing tasks ENWW - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 97
8. Go to the printer. When the MANUAL FEED prompt appears, remove any blank paper from Tray 1. prompted by a message at the control panel, press . If total sheets exceed the Tray 1 capacity for manual duplex jobs, feed the top 100 sheets first and press . When prompted, feed the next 100 sheets and - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 98
control panel or printer driver to set the types of paper that are loaded in the trays and then selecting the first and remaining pages by paper type. Printing on custom-size paper The printer supports single-sided printing and manual duplexing on custom-size paper. Tray 1 supports paper sizes from - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 99
waiting in a print queue (computer memory) or print spooler (Windows 98, 2000, XP, or Me), delete the print job there. For Windows 98, 2000, XP, or Me, go to Start, Settings, and then Printers. Double-click the HP Color LaserJet 3550 or 3700 printer icon to open the print spooler. Select the print - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 100
Managing memory (HP Color LaserJet 3700 series printer only) NOTE NOTE This printer supports up to 448 MB of memory. You can add additional memory by installing Dual Inline Memory Modules (DIMMs). To allow for memory expansion, the printer has three DIMM slots, which accept 64, 128, or 256 MB of - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 101
5 Managing the printer This chapter describes how to manage the printer. The following topics are covered: ● Printer information pages ● Using the embedded Web server (HP Color LaserJet 3700 series printer only) ● Using the HP toolbox ENWW 89 - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 102
on the HP Color LaserJet 3700 series printer) ● PCL or PS font list (available on the HP Color LaserJet 3700 series printer) ● registration page ● paper path test page ● event log ● print quality troubleshooting page Printer information pages for the HP Color LaserJet 3550 series printer are - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 103
printer settings, to help troubleshoot printer problems, or to verify installation of optional accessories, such as memory (DIMMs), paper trays, and printer the remaining life for the following printer supplies: ● print cartridges (all colors) ● transfer unit ● fuser To print the supplies status page - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 104
returns to the Ready state after printing the demo page. File directory (available for the HP Color LaserJet 3700 series printer) The file directory page contains information for all installed mass storage devices. This option does not appear if no mass storage devices are installed. 1. Press - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 105
PCL or PS font list (available for the HP Color LaserJet 3700 series printer) Use the font lists to see which fonts are currently installed in the printer. (The font lists also show which fonts are resident on an optional hard disk accessory or flash DIMM.) 1. Press MENU to enter the MENUS. 2. Press - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 106
HP Color LaserJet 3700 series printer only) When the printer is directly connected to a computer, use the HP toolbox to view web pages for the printer status. When the printer the printer is connected to an IP-based network. The embedded Web server does not support IPX-based or AppleTalk printer - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 107
contact who will receive information about the printer. ● Language. Determine the language in which to display the embedded Web server information. ● Time Services. Allows time synchronization with a network time server. Using the embedded Web server (HP Color LaserJet 3700 series printer only) 95 - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 108
. Click this link to connect to the HP website and order genuine HP supplies, such as print cartridges and paper. ● Product Support. Connects to the support site for the HP Color LaserJet 3550 series printer and the HP Color LaserJet 3700 series printer. Then, you can search for help regarding - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 109
you can use for the following tasks: ● Check the printer status. ● Configure the printer settings. ● View troubleshooting information. ● View online documentation. ● Set up pop-up alerts (Windows only). You can view the HP toolbox when the printer is directly connected to your computer or when it is - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 110
resolve other problems with the printer. Alerts tab The Alerts tab allows you to configure the printer to automatically notify you of printer alerts. The Alerts tab has links to the following main pages: ● Set up status alerts ● Set up e-mail alerts (available for the HP Color LaserJet 3700 series - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 111
supplies ● service ● paper HP toolbox checks for printer printer usage, warranty, specifications, and support that you are currently reading. The user guide is available in both HTML and PDF format. ● Install Notes. Contains late-breaking information about the printer. Advanced Printer Settings window - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 112
tab provides quick links to the following information: ● Device status ● Configuration ● Supplies status ● Device information ● Event log ● Usage page (HP Color LaserJet 3700 series printer only) ● Print Info pages Settings tab The Settings tab has links to several pages that allow you to view and - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 113
6 Color This chapter describes how the printer provides great color printing. This chapter also describes ways to produce the best possible color prints. The following topics are covered: ● Using color ● Managing color ● Matching colors ENWW 101 - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 114
the box. In the Windows environment, the Automatic and Manual color options are on the Color tab in the printer driver. Standard red-green-blue (sRGB) Standard red-green-blue (sRGB) is a world-wide color standard originally developed by HP and Microsoft as a common color language for monitors, input - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 115
without the need to become a color expert. Printing in four-colors (CMYK [available for the HP Color LaserJet 3700 series printer]) Cyan, magenta, yellow, printer will accept CMYK colors through the PS printer driver. The printer color-rendering of CMYK is designed to provide rich, saturated colors - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 116
wear on the color cartridges. NOTE NOTE Automatic or manual color adjustment The Automatic color adjustment option optimizes the neutral gray color treatment, halftones, and edge enhancements used for each element in a document. For more information, see your printer driver online Help. Automatic - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 117
colors without a color cast. ● 4-Color generates neutral colors (grays and black) by combining all four toner colors. This method produces smoother gradients and transitions to non-neutral colors, and it produces the darkest black. The Edge Control (for the HP Color LaserJet 3550 series printer - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 118
ink emulation from the printer menu. If you cannot identify the process standard, use SWOP ink emulation. For best matching of PANTONE® four-color (4C) process colors, use the SWOP or EURO emulation for CMYK inks in the HP Color LaserJet 3700 PostScript emulation driver when printing from PANTONE - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 119
7 Maintenance This chapter describes ways to maintain your printer. The following topics are covered: ● Managing supplies ● Replacing supplies and parts ● Cleaning the printer ● Configuring e-mail alerts ENWW 107 - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 120
you can verify the life expectancy by checking the print cartridge life. See Checking the print cartridge life for more information. Approximate replacement intervals for supplies for the HP Color LaserJet 3550 series printer The following table lists the estimated replacement intervals for supplies - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 121
Item Print cartridges Printer message Page count REPLACE BLACK CARTRIDGE REPLACE CARTRIDGE 6,000 pages2 Approximate time period1 4 months Image Transfer kit REPLACE TRANSFER KIT 75,000 pages3 50 months Image Fuser kit REPLACE FUSER KIT 75,000 pages3 50 months 1 Approximate life - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 122
, and Q2673A; HP Color LaserJet 3700 series printer part numbers: Q2670A, Q2681A, Q2682A, and Q2683A), you can obtain the following supplies information: ● percentage of supplies remaining ● estimated number of pages remaining ● number of pages printed Non-HP print cartridges Hewlett-Packard Company - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 123
in North America) when you install an HP print cartridge and the printer message says the cartridge is non-HP. HP will help determine if the product is genuine and take steps to resolve the problem. Your print cartridge might not be a genuine HP print cartridge if you notice the following: ● You are - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 124
the HP Color LaserJet 3550 series printer at http://www.hp.com/support/clj3550 and for the HP Color LaserJet 3700 series printer at http://www.hp.com/support/clj3700. Hewlett-Packard recommends the use of HP products in this printer. Use of nonHP products may cause problems requiring service that - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 125
: black (K), cyan (C), magenta (M), and yellow (Y). Replace a print cartridge when the printer control panel displays a REPLACE CARTRIDGE message. The control panel display also indicates the color that should be replaced (unless a genuine HP cartridge is not currently installed). If all of - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 126
in the bag for recycling. CAUTION 4. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge from side to side. Do not touch the shutter or the surface of the roller. 5. Remove the orange shipping locks and the orange shipping tape - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 127
-HP print cartridge, check the printer control panel for further instructions. For additional help, go to http://www.hp.com/support/clj3550 for the HP Color LaserJet 3550 series printer or to http://www.hp.com/support/clj3700 for the HP Color LaserJet 3700 series printer. Replacing the transfer kit - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 128
front door handle and pull down the front door. WARNING! Do not place anything on the transfer unit. Do not touch the top of the transfer unit or the contacts on the left side of the transfer unit. 2. Grasp the right blue handle. Press and hold down the blue button. Slightly lift the - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 129
NOTE 3. Grasp the left blue handle and lift to remove the transfer unit from the printer. For information on how to properly dispose of the used transfer unit, go to http://www.hp.com/ recycle. 4. Using handles, remove the new transfer unit from the bag. Use the blue handles on both sides to hold - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 130
, after a short time, the printer control panel displays the message NEW TRANSFER KIT. 10. If the message NEW TRANSFER KIT appears, go to step 11. If the message does not appear, you must reset the transfer unit count. See To reset the transfer unit count. 11. On the printer control panel, press to - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 131
TRANSFER KIT. 10. Press to highlight YES. 11. Press to select YES. The transfer unit count is reset and the printer is ready to use. Replacing the fuser and pickup roller Replace the fuser and pickup roller when the printer control panel displays the message REPLACE FUSER KIT. The image fuser kit - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 132
2. Open the lower rear door (rear output bin). WARNING! The fuser will be hot. Wait 10 minutes before proceeding. 3. Slide out the lower rear door (rear output bin) tray extender. 4. Lift and pull the lower rear - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 133
ridges (near the warning label) and, using fingers, pull up on the blue latches. NOTE 6. Pull the fuser out of the printer. For information on how to properly dispose of the used fuser, go to http://www.hp.com/recycle. 7. Remove the new fuser from the bag. ENWW Replacing supplies and parts 121 - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 134
8. Hold the fuser with your thumbs on the blue ridges and fingers on the blue latches. Push both sides of the fuser into the printer. 9. Press the black ridges on the front of the fuser until the fuser clicks into place. 10. Rotate the green levers to the up position. 122 Chapter 7 Maintenance - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 135
side of the door, and fit the peg into the round hole. 13. Close the lower rear door (rear output bin). ENWW Replacing supplies and parts 123 - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 136
NOTE NOTE After replacing the fuser, you must also replace the pickup roller. See To replace the pickup roller for instructions. To replace the pickup roller The printer should still be turned off. 1. Remove Tray 2 and place it on a flat surface. 2. Use one finger to push on the blue side of the - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 137
information on how to properly dispose of the used pickup roller, go to http://www.hp.com/ recycle. 5. Hold the blue side of the pickup roller, and insert the left peg into the round hole in the printer. 6. Push in on the pickup roller while lifting up on the right side of - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 138
to use. If you want to continue printing past the end-of-life message, the fuser kit count must be reset using the printer control panel. Please note that the end-of-life message is provided as a customer service, and printing past it is likely to result in print quality degradation in the near - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 139
select RESETS. 6. Press to highlight RESET SUPPLIES. 7. Press to select RESET SUPPLIES. 8. Press to highlight NEW FUSER KIT. 9. Press to select NEW FUSER KIT. 10. Press to highlight YES. 11. Press to select YES. The fuser count is reset and the printer is ready to use. ENWW Replacing supplies and - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 140
problems, such as toner specks or smearing. This printer has a cleaning mode that can correct and prevent these types of problems. NOTE To clean the printer using the printer QUALITY using the above instructions. 10. At the printer control panel, press to highlight PROCESS CLEANING PAGE. 11. Press - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 141
alerts NOTE If your host software does not support e-mail, this feature might not be available on the HP Color LaserJet 3550 series printer. You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you of problems with the printer. The alerts take the form of e-mail - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 142
130 Chapter 7 Maintenance ENWW - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 143
Common causes of paper jams ● Clearing paper jams ● Paper handling problems ● Troubleshooting information pages ● Printer response problems ● Printer control panel problems ● Color printing problems ● Incorrect printer output ● Software application problems ● Print quality troubleshooting ENWW 131 - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 144
cartridge removed? ● Were recently installed supply items (image fuser kit and image transfer kit) installed correctly? If you cannot find solutions to printer problems in this guide, see http://www.hp.com/support/ clj3550 for the HP Color LaserJet 3550 series printer and http://www.hp.com/support - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 145
of or problems with the printer. Status messages Status messages reflect the current state of the printer. They inform you of normal printer operation turning the printer off and then on. These messages are not affected by the AUTO CONTINUE setting. If a critical error persists, service is required - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 146
If the message persists after clearing all pages and exiting Help, contact HP Support. 13.XX.YY JAM REMOVE TRAY 2 alternates with For help press There is a jam in the duplex path. For the HP Color LaserJet 3700dn and 3700dtn printer models only. Press for help. or See Clearing paper jams. If the - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 147
jams. If the message persists after clearing all pages and exiting Help, contact HP Support. 13.XX.YY JAM INSIDE FRONT DOOR alternates with For help press There is the door has been left open and a print job was sent to the printer. Close the upper rear door. Press for help. or See Clearing paper - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 148
I/O buffer during a busy state. 1. Press to continue printing. NOTE A loss of data will occur. 2. If the message persists, contact HP Support. For the HP Color LaserJet 3700 series printer only when an EIO device is installed. 22 PARALLEL I/O BUFFER OVERFLOW alternates with To continue press The - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 149
framing, or line overrun) has occurred while the printer was receiving data. For the HP Color LaserJet 3700 series printer only. 1. Press to continue printing. NOTE A loss of data will occur. 2. If the message persists, contact HP Support. 40 EIO X BAD TRANSMISSION To continue press A connection - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 150
was caused by an electrical problem on the formatter. For the HP Color LaserJet 3550 series printer only. Contact HP support. 53.10.03 CHECK RAM/ROM MEMORY The firmware DIMM in slot 1 has an error. For the HP Color LaserJet 3700 series printer only. 1. Turn the printer off. 2. Verify that the - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 151
ERROR alternates with To continue turn off then on A printer command error has occurred. A printer fan error has occurred. A printer motor error has occurred. 62 NO SYSTEM No system was found. Recommended action For the HP Color LaserJet 3700 series printer only. If prompted to do so, press STOP - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 152
ERROR The EIO accessory card in slot X has encountered a critical error. For the HP Color LaserJet 3700 series printer only. 1. Turn the printer off and then back on. 2. If the problem persists, contact HP Support. Access Denied MENUS LOCKED An attempt has been made to modify a menu item while - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 153
size that will not go through the auto-duplexer. For the HP Color LaserJet 3700dn and 3700dtn printer models only. Close the lower rear door (rear output bin) or load paper that is supported for auto-duplexing. See Supported paper weights and sizes CANNOT DUPLEX close rear bin A 2-sided print - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 154
OPERATION FAILED alternates with Ready To clear press For the HP Color LaserJet 3700 series printer only. The printer received a PJL file system command that attempted to perform an illogical operation (for example, to download a file to a non-existent directory). 1. Printing may continue. 2. To - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 155
No action necessary. INSTALL CARTRIDGE alternates with For help press The cartridge is either not installed or not Press for help. correctly installed in the printer. or See Changing print cartridges for more information. INSTALL FUSER For help press The fuser is either not installed or - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 156
is turned on. The number X specifies a sequence number indicating the current program being loaded. For the HP Color LaserJet 3700 series printer only. No action necessary. MANUALLY FEED alternates with For help press Tray 1 is empty and no other tray is available. Press for - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 157
an HP supply, please call the HP fraud hotline at 1-877-219-3183. Service or repairs required as a result of using non-HP supplies is not covered under HP warranty. ORDER CARTRIDGE alternates with Ready The identified print cartridge is nearing the end of its useful life. The printer is - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 158
. For the HP Color LaserJet 3700 series printer only. No action necessary. Printing... MENU MAP The printer is generating the printer No action necessary. menu map. The printer will return to the Ready state when the page is completed. Printing... PQ troubleshooting The printer is generating - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 159
the instructions on the printed pages. Printing... SUPPLIES STATUS The printer is generating the supplies status page. The printer HP Color LaserJet 3700 series printer only. The printer received a PJL file system command that attempted to perform an illogical operation (for example, to download - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 160
currently loaded might not be supported. CAUTION Use only transparencies specified for use with HP Color LaserJetprinters. Noncompatible transparencies can damage the printer. See the HP LaserJet Printer Family Print Media Specification Guide. 1. Remove all non-compatible transparencies - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 161
has reached the end of life. Printing will not continue until the cartridge is replaced. REPLACE CARTRIDGE alternates with To continue press . REPLACE FUSER KIT alternates with To continue press The identified print cartridge is nearing the end of its useful life and the SUPPLIES LOW - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 162
low. 2. Press for help. or See Replacing supplies and parts for more information. See Supplies and accessories for more information. See Replacing the transfer kit for more information. See Supplies and accessories for more information. Request accepted please wait The printer has accepted a - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 163
test is in progress; the component selected is Cartridge motor. Press STOP when ready to stop this test. Rotating motor alternates with To exit press STOP key The printer is executing a Component Test and the component selected is Rotating . Press STOP when ready to stop this test - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 164
Paper jams Use this illustration to troubleshoot paper jams in the printer. For instructions on clearing paper jams, see Clearing paper jams. NOTE Paper jam locations (shown without optional Tray 3) 1 output bin 2 paper path 3 Tray 1 input 4 trays 5 duplex path 6 - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 165
To disable paper jam recovery 1. Press MENU to enter the MENUS. 2. Press to highlight Configure Device. 3. Press to select Configure Device. 4. Press to highlight SYSTEM SETUP. 5. Press to select SYSTEM SETUP. 6. Press to highlight JAM RECOVERY. 7. Press to select JAM RECOVERY. 8. Press to highlight - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 166
recommended paper specifications. Use only paper that meets HP specifications. See Supported paper weights and sizes. A supply item is installed incorrectly, causing repeated jams. Verify that all print cartridges, the transfer unit, and the fuser are correctly installed. You are reloading paper - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 167
continues to jam, contact HP Customer Support or your authorized HP service provider. For more information, see http://www.hp.com/support/clj3550 for the HP Color LaserJet 3550 series printer and http://www.hp.com/support/clj3700 for the HP Color LaserJet 3700 series printer. ENWW Common causes of - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 168
Clearing paper jams Each section below corresponds with a jam message that might appear on the control panel. Use these procedures to clear the jam. Jam in Tray 1 1. Remove the paper from the tray. ? 2. Grasp the jammed paper by both corners and pull. ? 156 Chapter 8 Problemsolving ENWW - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 169
3. Reinsert the paper in Tray 1. ? 4. Confirm that the paper guides are against the paper without bending it and that the paper does not extend above the fill tabs. ? 5. Press to resume printing. ENWW Clearing paper jams 157 - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 170
3 and place it on a flat surface. If the jammed paper is visible, remove it from Tray 3. 2. If the paper is not visible, check inside the printer in the top of the tray opening. Remove any paper. 3. Pull out Tray 2 and place it on a flat surface. 158 Chapter 8 Problemsolving ENWW - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 171
4. If the paper is visible, remove it. 5. If the paper is not visible, check inside the printer in the top of the tray opening. Remove any paper. 6. Replace Tray 2 and optional Tray 3. NOTE Use Tray 1 and the lower rear door (rear output - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 172
NOTE Jam inside the upper rear door The message 13.XX.YY JAM INSIDEUPPER REAR DOOR can appear on the printer control panel if the upper rear door is open. Make sure the upper rear door is closed when printing. 1. Remove any paper visible in the - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 173
4. Close the upper rear door. 5. If no paper is visible, open the lower rear door (rear output bin). 6. Press down on the green levers and remove the paper. Return the green levers to the up position after removing the page. ENWW Clearing paper jams 161 - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 174
7. Close the lower rear door (rear output bin). 8. If printing does not resume, press . Jam inside the fuser area 1. Open the lower rear door (rear output bin). NOTE Make sure the green pressure levers are not in the down position. If the green - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 175
up position after removing the paper, and close the lower rear door (rear output bin). 3. If the paper is not visible, turn the printer off. WARNING! The fuser will be hot. Wait 10 minutes before proceeding. 4. Slide out the lower rear door (rear output bin) tray extender. ENWW Clearing paper - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 176
the door. 6. Place your thumbs on the blue ridges (near the warning label), and using your fingers, pull up on the blue latches. 7. Pull the fuser out of the printer. 164 Chapter 8 Problemsolving ENWW - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 177
paper path before you resume printing. 10. Hold the fuser with your thumbs on the blue ridges and your fingers on the blue latches. Push both sides of the fuser into the printer. 11. Press the black ridges on the front of the fuser until the fuser clicks into place. ENWW Clearing paper jams 165 - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 178
the left side of the door, and fit the peg into the round hole. 14. Close the lower rear door (rear output bin). Turn the printer on. 166 Chapter 8 Problemsolving ENWW - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 179
Jam inside the lower rear door (rear output bin) 1. Open the lower rear door (rear output bin). 2. Press down on the green levers and remove the paper. 3. Lift the green levers, and close the lower rear door (rear output bin). 4. If printing does not resume, press . ENWW Clearing paper jams 167 - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 180
Jam inside the front door 1. Open the front door. CAUTION Do not place anything on the transfer unit. Do not touch the top of the transfer unit or the contacts on the left side of the transfer unit. 2. Remove the magenta and yellow print cartridges. 168 Chapter 8 Problemsolving ENWW - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 181
roller wheel toward the rear of the printer to advance the paper. Remove any paper. NOTE If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing. 4. Replace the magenta and yellow print cartridges. 5. Close the front door. ENWW Clearing - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 182
NOTE Jam in the duplexer This message appears for HP Color LaserJet 3700dn and 3700dtn printer models only. The printer control panel displays the message 13.XX.YY JAM REMOVE TRAY 2. 1. Remove Tray 2 and place it on a flat surface. 2. Remove any paper in the top - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 183
4. Remove any jammed paper. 5. Push the metal paper-access plate (duplex pan) up until it locks in place. 6. Replace Tray 2. 7. Press to resume printing. ENWW Clearing paper jams 171 - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 184
the specifications outlined in the HP LaserJet Printer Family Print Media Specification Guide. For ordering information, see Supplies and accessories. For paper specifications for this printer, see Supported paper weights and sizes. Paper handling problems Printer feeds multiple sheets Cause The - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 185
use the control panel to determine the paper size for which the tray is configured. Printer pulls from incorrect tray Cause Solution You are using a driver for a different printer. Use a driver for this printer. The specified tray is empty. Load paper in the specified tray. Tray behavior for - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 186
Paper handling problems (continued) Paper does not feed automatically Cause Manual feed prompt is set to ALWAYS. The printer will always prompt for manual feed, even if paper is in the tray. The USE REQUESTED TRAY setting in the printer control panel is set to EXCLUSIVELY, and the requested tray is - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 187
Paper handling problems (continued) Transparencies or glossy paper will not feed Cause Solution Unsupported transparencies may have been loaded. Use transparencies designed for HP Color LaserJet printers. The correct paper type is not specified in the software or printer driver. Verify that - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 188
into the tray. Do not fan paper. If the problem persists, replace the paper. Fully extend the lower Printer model does not support automatic 2sided printing. The HP Color LaserJet 3550, 3550n, 3700, and 3700n printers do not support automatic 2-sided printing. See Manual 2-sided printing. A manual - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 189
Solution Manual duplex is not enabled. Select manual duplexing (2-sided). See Manual 2-sided printing. The size of paper selected does not support 2sided (duplex) printing. Load and select a size and type of paper that supports automatic 2-sided printing. ENWW Paper handling problems 177 - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 190
Troubleshooting information pages From the printer control panel, you can print pages that can help diagnose printer problems. The procedures for printing the following information pages are described here: ● paper path test page ● registration page ● event log Paper path test page The paper - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 191
the instructions on the printed page. Event log The event log lists the printer events, including printer jams, service errors, and other printer conditions. the printer finishes printing the event log. The printer returns to the Ready state after printing the event log. ENWW Troubleshooting - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 192
them. Printer response problems No display message Cause Solution The printer on/off button is in the off position. Verify that the printer is on. Fans may run while the printer is in Standby mode (off). The printer memory DIMMs (available on the HP Color LaserJet 3700 series printer only - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 193
. Select the correct interface cable for your configuration. See Parallel configuration (HP Color LaserJet 3700 series printer only) or Enhanced I/O (EIO) configuration (HP Color LaserJet 3700 series printer only). The interface cable is not securely connected to Disconnect and reconnect - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 194
appears that 2-sided printing is not available for the type and size selected Cause Solution The paper requested is not supported for automatic 2-sided printing. Make sure manual 2-sided printing is enabled. See Gaining access to printer driver settings. 182 Chapter 8 Problemsolving ENWW - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 195
Verify correct installation of Tray 3. or on the control panel. Tray 3 does not appear as an option in the printer driver. Verify that the printer driver configuration recognizes Tray 3. See the printer driver Help to set up and configure additional trays. ENWW Printer control panel problems 183 - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 196
connect, select Manuals. Verify that the printer environment is within humidity specifications. Calibrate the printer. See Print quality menu. NOTE For more information about color quality problems see Print quality troubleshooting. Missing color Cause The HP print cartridge is defective. Solution - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 197
as black. If so, avoid using extremely dark colors. For the HP Color LaserJet 3700 series printer only. 1. In the printer driver's Color tab, in the Color Options section, select Manual. 2. Click Settings. 3. In Manual Color Options, in the Color Options section, select Default (sRGB) for each - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 198
. Download the font to the printer or use another font. (In Windows, the driver does this automatically.) Select the correct printer driver. font that supports the selected character or symbol. Drifting text between printouts Cause Your software application is not resetting the printer to the - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 199
be cleaned. Clean the printer. See Cleaning the printer. If the problem persists, see Print quality troubleshooting. Guidelines for printing with different fonts ● The 80 internal fonts are available in PostScript Emulation (PS) and PCL mode. ● To conserve printer memory, download only those fonts - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 200
Some software applications automatically download fonts at the beginning of each print job. It might be possible to configure those applications to download only soft fonts that are not already resident in the printer. 188 Chapter 8 Problemsolving ENWW - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 201
not support color. See the documentation for the software application. Color mode is not selected in the software application or printer driver. Select Color mode instead of Grayscale or Monochrome mode. The correct printer driver is not loaded. Load the correct printer driver. Printer driver - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 202
Guide. For the HP Color LaserJet 3550 series printer, go to http://www.hp.com/support/clj3550. For the HP Color LaserJet 3700 series printer, go to http://www.hp.com/support/clj3700. For downloadable manuals, select Manuals. ● The transparencies you are using are not designed for proper toner - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 203
: ● marks at even intervals on the printed side of the page ● toner that smears easily ● toner specs on the page ● vertical streaks or bands on the page To correct these types of problems, clean the printer. See Cleaning the printer. Print quality troubleshooting pages Use the built-in print quality - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 204
function that optimizes print quality. If you experience any print quality problems, calibrate the printer. 1. Press MENU to enter the MENUS. 2. Press to highlight Configure Device. 3. Press to select Configure Device. 4. Press to highlight PRINT QUALITY. 5. Press to select PRINT - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 205
supplies worldwide, go to http://www.hp.com/ghp/buyonline.html. To order supplies in Canada, go to http://www.hp.ca/catalog/supplies. To order supplies in Europe, go to http://www.hp.com/go/supplies. To order supplies in Asia-Pacific, go to http://www.hp.com/ paper/. To order accessories, go - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 206
Spare parts and supplies availability Spare parts and supplies for this product will be available for at least five years after production has stopped. 194 Appendix A Supplies and accessories ENWW - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 207
, and part numbers Part Part number Memory upgrades (DIMMs) C7848A C7850A C9653A Accessories Q2486A Internal (EIO) connectivity for the HP Color LaserJet 3700 series printer J7934A J6058A J4135A External (EX) connectivity for the HP Color LaserJet 3550 series printer J7942A J6061A - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 208
cartridge for the HP Color LaserJet 3550 series printer Cyan print cartridge for the HP Color LaserJet 3550 series printer Yellow print cartridge for the HP Color LaserJet 3550 series printer Magenta print cartridge for the HP Color LaserJet 3550 series printer Image transfer kit Image fuser kit - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 209
paper (A4) HP LaserJet paper (letter) HP LaserJet paper (A4) HP LaserJet Printer Family Print Media Specification Guide PCL/PJL Technical Reference Package For downloadable versions, go to http://www.hp.com/support/ clj3550 or http://www.hp.com/ support/clj3700. When connected, select Manuals. ENWW - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 210
198 Appendix A Supplies and accessories ENWW - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 211
B Service and support Hewlett-Packard limited warranty statement HP PRODUCT HP Color LaserJet 3550, 3550n, 3700, 3700n, 3700dn, and 3700dtn printers DURATION OF LIMITED WARRANTY One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 212
THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST TO THE SALE OF THIS PRODUCT TO YOU. 200 Appendix B Service and support ENWW - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 213
environmental specifications for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either replace - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 214
of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services may vary by area. Check with your local HP dealer to determine the services available to you. On-site service agreements To provide you with the level of - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 215
It is extremely important to remove the print cartridges before shipping the printer. Print cartridges left in the printer during shipping will leak and entirely cover the printer engine and other parts with toner. To prevent damage to the print cartridge, avoid touching the roller, and store the - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 216
204 Appendix B Service and support ENWW - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 217
Product HP Color LaserJet 3550 series printer Height 467 mm (18.4 in) HP Color LaserJet 3550 series printer with optional Tray 3 603 mm (23.8 in) HP Color LaserJet 3700 series printer 467 mm (18.4 in) HP Color LaserJet 3700 series printer with optional Tray 3 603 mm (23.8 in) HP Jetdirect - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 218
printing is 12 seconds. These values are subject to change. For current information, see http://www.hp.com/support/ clj3550 for the HP Color LaserJet 3550 series printer and http://www.hp.com/support/clj3700 for the HP Color LaserJet 3700 series printer. 206 Appendix C Printer specifications ENWW - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 219
emissions (HP Color LaserJet 3550 series printer)1 Sound power level Declared per ISO 9296 Printing (16 PPM)2 LWAd = 6.4 Bels (A) [64 dB (A)] hp.com/support/ clj3550 for the HP Color LaserJet 3550 series printer and http://www.hp.com/support/clj3700 for the HP Color LaserJet 3700 series printer - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 220
208 Appendix C Printer specifications ENWW - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 221
the printer that are not expressly approved by HP could void the user's authority to operate this equipment. Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules. Environmental product stewardship program Protecting the environment Hewlett-Packard - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 222
resources. See 2-sided (duplex) printing for more information. The HP Color LaserJet 3550, 3550n, 3700, and 3700n printers support the manual duplex feature (for two-sided printing, see Manual 2-sided printing). Plastics Plastic parts over 25 grams are marked according to international standards - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 223
in the HP LaserJet Printer Family Print Media Specification Guide. This product HP product purchase. The customer must purchase HP SupportPack within 90 days of the HP product purchase. For more information, contact the HP Customer Care Service and HP Customer Support group. See Hewlett-Packard - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 224
Visit http://www.hp.com/go/environment or http://www.hp.com/hpinfo/community/ environment/productinfo/safety. 212 Appendix D Regulatory information ENWW - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 225
ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares, that the product Product Name: Regulatory Model Number:3) Product Options: HP Color LaserJet 3500 HP Color LaserJet 3550 BOISB-0302 - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 226
according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares, that the product Product Name: Regulatory Model Number4) Product Options: HP Color LaserJet 3700/3700n/3700dn/3700dtn - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 227
Guide 22 and EN 45014 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard +A2:2001 Class 1 (Laser/LED) GB 4943: 1995 EMC : EN 55022: 1998 Class B1) FCC Title 47 CFR, Part 15 Class B ICES-003 Contact Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh, Department - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 228
since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 229
for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP Color LaserJet 3550, 3550n, 3700, 3700n, 3700dn, 3700dtn, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 230
218 Appendix D Regulatory information ENWW - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 231
E Working with memory and print server cards Printer memory NOTE NOTE NOTE The HP Color LaserJet 3700 series printer has three, dual in-line memory module (DIMM) slots. For maximum flexibility in DIMM support, the formatter is designed with three 168-pin DIMM slots and a fourth 100-pin DIMM slot. - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 232
antistatic wrist strap, or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the printer. To install memory and font DIMMs 1. Turn the printer off. 2. Disconnect all power and interface cables. 220 Appendix E Working with memory and print server cards ENWW - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 233
gently prying it with a flat-bladed screwdriver. Remove the door by pulling the door toward the back of the printer. 4. Loosen the screws that hold the formatter door on the printer. Remove the formatter door. 5. Remove the DIMM from the antistatic package. Locate the alignment notches on the bottom - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 234
6. Holding the DIMM by the edges, align the notches on the DIMM with the bars in the DIMM slot. 7. Firmly press the DIMM straight into the slot. Close the locks on each side of the DIMM until they snap into place. NOTE If you have difficulty inserting the DIMM or closing the latches, make sure the - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 235
at the bottom of the slot, and turn the screw to attach the formatter board to the printer. 9. Replace the DIMM access door by inserting the tabs on the door into the slots on the printer. Swing the door shut. 10. Reconnect the power cable and USB/parallel cable. ENWW Installing memory - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 236
. Enabling memory If you installed a memory DIMM, set the printer driver to recognize the newly added memory. To enable memory for Windows 1. On the Start menu, point to Settings, and click Printers or Printers and Faxes. 2. Select this printer and select Properties. 3. On the Configure tab, click - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 237
To enable fonts from the PCL 6 printer driver for Windows 1. On the Start menu, point to Settings, and click Printers. 2. Select this printer and select Properties. 3. On the Configure tab, click More. 4. Select the Font DIMM check box. 5. In the Configure Font DIMMs dialog box, click Add to - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 238
Jetdirect print server card in the HP Color LaserJet 3700 series printer You can install an HP Jetdirect print server card in the base model printer, which comes with an open EIO slot. To install an HP Jetdirect print server card 1. Turn the printer off. 2. Disconnect all power and interface cables - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 239
and cover again. 4. Firmly insert the HP Jetdirect print server card into the EIO slot. Insert and tighten the retaining screws that came with the print server card. 5. Connect the network cable. ENWW Installing an HP Jetdirect print server card in the HP Color LaserJet 3700 series printer 227 - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 240
page). In addition to a printer configuration page and a Supplies Status page, an HP Jetdirect configuration page that contains network the correct port. See the computer or operating system documentation for instructions. Reinstall the software, choosing the network installation this time. 228 - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 241
, and other plug-in functionality for HP printers. Software that emulates Adobe PostScript, a programming language that describes the appearance of the printed page. Abbreviation for "Encapsulated PostScript," which is a type of graphics file. Programming instructions that are stored in a read-only - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 242
or command that results in a series of actions or instructions. The paper, labels, transparencies, or other material on which the printer prints the image. A memory partition with a specific address. Black and white. Devoid of color. The HP term for "multiple original prints" capability. A system of - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 243
PPD printer driver RAM raster image render ROM supplies ENWW Temporary printer memory used to hold page data while the printer creates an by the printer that are used up and must be replaced. Supply items for the printer are the four print cartridges, the transfer unit, and the fuser. Glossary 231 - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 244
become the global standard for communications. The fine black or colored powder that forms the image on the printed media. The black plastic belt that transports the paper inside the printer and transfers the toner from the print cartridges onto the paper. A receptacle for holding blank paper. 232 - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 245
request 86 cleaning the printer 128 clearable warnings setting display time 43 color adjusting 104 halftone options 104 HP ImageREt 2400 102 managing EIO (Enhanced Input Output) configuring 50 embedded Web server checking toner level 110 description 15 ordering supplies 195 using 94 using to - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 246
disabling 42 time 41 print cartridge authentication 111 checking the toner level 109 genuine HP 110 managing 108 non-HP 110 replacing 112 storing 110 print quality menu 32 print server card installing 226 printer drivers 12 printer information pages 90, 191 printer personalities 42 printing menu 30 - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 247
91 system setup menu 34 T troubleshooting checklist 132 incorrect printer output 186 information pages 178 jams 152 overhead transparencies 190 print quality 190 two-sided printing 82 U usage page printing 92 W warranty print cartridge 201 product 199 transfer unit and fuser 201 ENWW Index 235 - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 248
236 Index ENWW - HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 249
- HP 3700 | HP Color LaserJet 3550 and 3700 series - User Guide - Page 250
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