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HP 3700 HP Color LaserJet 3550 and 3700 series - User Guide - Page 166

Common causes of paper jams

UPC - 808736551106

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Common causes of paper jams The following table lists common causes of paper jams and suggested solutions for resolving them. Common causes of paper jams1 Cause Solution Paper does not meet HP-recommended paper specifications. Use only paper that meets HP specifications. See Supported paper weights and sizes. A supply item is installed incorrectly, causing repeated jams. Verify that all print cartridges, the transfer unit, and the fuser are correctly installed. You are reloading paper that has already passed Do not use paper that has been previously through a printer or copier. printed on or copied. An input tray is loaded incorrectly. Remove any excess paper from the input tray. Be sure that the paper does not exceed the maximum stack height mark in the input tray. See Configuring trays. Paper is skewed. Input tray guides are not adjusted correctly. Adjust input tray guides so they hold paper firmly in place without bending it. Paper is binding or sticking together. Remove paper, flex it, rotate it 180 degrees, or flip it over. Reload paper into the input tray. NOTE Do not fan paper. Fanning can create static electricity, which can cause paper to stick together. Paper is removed before it settles into the output Reset the printer. Wait until the page completely bin. settles in the output bin before removing it. When duplexing, the paper is removed before the second side of the document is printed. Reset the printer and print the document again. Wait until the page completely settles in the output bin before removing it. Paper is in poor condition. Replace the paper. Paper is not picked up by the internal rollers from Tray 2 or Tray 3. Remove the top sheet of paper. If the paper is heavier than 105 g/m2 (28 lb), it may not be picked from the tray. Paper has rough or jagged edges. Replace the paper. Paper is perforated or embossed. This paper does not separate easily. You might need to feed single sheets from Tray 1. 154 Chapter 8 Problemsolving ENWW

Section	Page
Printer basics	13
Quick access to printer information	14
User guide links	14
Where to look for more information	14
Printer configurations	16
HP Color LaserJet 3550 printer	16
HP Color LaserJet 3550n printer	16
HP Color LaserJet 3700 printer	17
HP Color LaserJet 3700n printer	17
HP Color LaserJet 3700dn printer	18
HP Color LaserJet 3700dtn printer	18
Printer features	19
Walk around	22
Printer software	24
Printer drivers	24
Software for networks	26
Utilities	27
Print media specifications	29
Supported paper weights and sizes	29
Control panel	31
Control panel overview	32
Control panel buttons	32
Control panel indicator lights	33
Display	33
Accessing the control panel from a computer	34
Control panel menus	35
Getting started basics	35
Menu hierarchy	36
To access the menus	36
Information menu	36
Paper handling menu	36
Configure device menu	37
Diagnostics menu	38
Information menu	40
Paper handling menu	41
Configure device menu	42
Printing menu	42
Print quality menu	44
System setup menu	46
I/O menu	49
Resets menu	49
Diagnostics menu	51
Changing printer control panel configuration settings	52
Tray behavior options: use requested tray and manually feed	52
PowerSave time	53
Display brightness	54
Personality (available for the HP Color LaserJet 3700 series printer)	54
Clearable warnings (available for the HP Color LaserJet 3700 series printer)	55
Auto continue	55
Supplies low	56
Jam recovery	57
Language	57
Using the printer control panel in shared environments	58
I/O configuration	59
USB configuration	60
Connecting the USB cable	60
Parallel configuration (HP Color LaserJet 3700 series printer only)	61
Enhanced I/O (EIO) configuration (HP Color LaserJet 3700 series printer only)	62
HP Jetdirect print servers	62
Available enhanced I/O interfaces	62
NetWare networks	63
Windows and Windows NT networks	63
AppleTalk networks	63
UNIX/Linux networks	63
Network configuration	64
Configuring TCP/IP parameters	64
Disabling network protocols (optional)	71
Printing tasks	73
Controlling print jobs	74
Source	74
Type and Size	74
Priority for print settings	75
Gaining access to printer driver settings	75
Selecting paper	77
Paper to avoid	77
Paper that can damage the printer	77
Configuring trays	79
Configuring size	79
Configuring type	79
Tray 1 custom paper	80
Printing from Tray 1 (multipurpose tray)	81
Printing envelopes from Tray 1	83
Printing from Tray 2 and Tray 3	86
Printing on special media	91
Transparencies	91
Glossy paper	91
Colored paper	91
Envelopes	91
Labels	92
Heavy paper	92
HP LaserJet Tough paper	93
Preprinted forms and letterhead	93
Recycled paper	93
2-sided (duplex) printing	94
Automatic 2-sided printing (available for the HP Color LaserJet 3700dn and 3700dtn printers)	94
Control panel settings for automatic 2-sided printing	94
Options for binding 2-sided printing jobs	95
Manual 2-sided printing	95
Special printing situations	98
Printing a different first page	98
Printing on custom-size paper	98
Stopping a print request	98
Managing memory (HP Color LaserJet 3700 series printer only)	100
Managing the printer	101
Printer information pages	102
Menu map	102
Configuration page	103
Supplies status page	103
Usage page (available for the HP Color LaserJet 3700 series printer)	104
Demo	104
File directory (available for the HP Color LaserJet 3700 series printer)	104
PCL or PS font list (available for the HP Color LaserJet 3700 series printer)	105
Using the embedded Web server (HP Color LaserJet 3700 series printer only)	106
To access the embedded Web server using a network connection	106
Information tab	107
Settings tab	107
Networking tab	108
Other links	108
Using the HP toolbox	109
Supported operating systems	109
Supported browsers	109
To view HP toolbox	109
HP toolbox sections	110
Other links	110
Status tab	110
Troubleshooting tab	110
Alerts tab	110
Documentation tab	111
Advanced Printer Settings window	111
HP toolbox links	112
Color	113
Using color	114
HP ImageREt 2400	114
Paper selection	114
Color options (available for the HP Color LaserJet 3700 series printer)	114
Standard red-green-blue (sRGB)	114
Printing in four-colors (CMYK [available for the HP Color LaserJet 3700 series printer])	115
Managing color	116
Print in Grayscale	116
Automatic or manual color adjustment	116
Matching colors	118
Swatch book color matching (available for the HP Color LaserJet 3700 series printer)	118
Maintenance	119
Managing supplies	120
Supplies life	120
Approximate replacement intervals for supplies for the HP Color LaserJet 3550 series printer	120
Approximate replacement intervals for supplies for the HP Color LaserJet 3700 series printer	120
Checking the print cartridge life	121
Print cartridge storage	122
HP print cartridges	122
Non-HP print cartridges	122
Print cartridge authentication	123
HP fraud hotline	123
Replacing supplies and parts	124
Locating supplies and parts	124
Supply replacement guidelines	124
Changing print cartridges	124
Replacing the transfer kit	127
Replacing the fuser and pickup roller	131
Cleaning the printer	140
To clean the printer using the printer control panel	140
Configuring e-mail alerts	141
Problemsolving	143
Basic troubleshooting checklist	144
Factors affecting printer performance	144
Control panel message types	145
Status messages	145
Warning messages	145
Error messages	145
Critical error messages	145
Control panel messages	146
Paper jams	164
Paper jam recovery	164
Common causes of paper jams	166
Clearing paper jams	168
Jam in Tray 1	168
Jam in Tray 2 or Tray 3	170
Jam inside the upper rear door	172
Jam inside the fuser area	174
Jam inside the lower rear door (rear output bin)	179
Jam inside the front door	180
Jam in the duplexer	182
Paper handling problems	184
Troubleshooting information pages	190
Paper path test page	190
Registration page	191
Event log	191
Printer response problems	192
Printer control panel problems	195
Color printing problems	196
Incorrect printer output	198
Guidelines for printing with different fonts	199
Software application problems	201
Print quality troubleshooting	202
Print quality problems associated with paper	202
Overhead transparency defects	202
Print quality problems associated with the environment	203
Print quality problems associated with paper jams	203
Print quality problems associated with toner buildup inside the printer	203
Print quality troubleshooting pages	203
Calibrating the printer	204
Supplies and accessories	205
Spare parts and supplies availability	206
Ordering from the embedded Web server (for printers with network connections)	207
Service and support	211
Hewlett-Packard limited warranty statement	211
Print cartridge, transfer unit, and fuser limited warranty statement	213
HP maintenance agreements	214
On-site service agreements	214
Extended warranty	214
Repacking the printer	215
To repack the printer	215
Printer specifications	217
Specifications information	217
Regulatory information	221
FCC regulations	221
Environmental product stewardship program	221
Protecting the environment	221
Ozone production	221
Power consumption	222
Toner consumption	222
Paper use	222
Plastics	222
HP LaserJet printing supplies	222
HP printing supplies returns and recycling program information	222
Paper	223
Material restrictions	223
Material Safety Data Sheet (MSDS)	223
Extended warranty	223
For more information	223
Declaration of Conformities	225
Safety statements	228
Laser safety	228
Canadian DOC regulations	228
EMI statement (Korea)	228
VCCI statement (Japan)	228
Laser statement for Finland	229
Working with memory and print server cards	231
Printer memory	231
Printing a configuration page	231
Installing memory and font DIMMs	232
To install memory and font DIMMs	232
Enabling memory	236
Enabling the language font DIMM	236
Checking DIMM installation	237
Installing an HP Jetdirect print server card in the HP Color LaserJet 3700 series printer	238
To install an HP Jetdirect print server card	238
Glossary	241