HP 3700 HP Color LaserJet 3550 and 3700 series - User Guide - Page 201
Software application problems, Cause, Solution, Color, Grayscale, Monochrome
UPC - 808736551106
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Software application problems The following table lists common software application problems and suggested solutions for resolving them. Software application problems Unable to change system selections through software Cause Solution System software changes are locked out by the Contact the network administrator. printer control panel. The software application does not support system changes. See the software application documentation. The correct printer driver is not loaded. Load the correct printer driver. The correct application driver is not loaded. Load the correct application driver. Unable to select a font from the software Cause The font is not available to the software application. Solution See the software application documentation. Unable to select colors from the software Cause Solution The software application does not support color. See the documentation for the software application. Color mode is not selected in the software application or printer driver. Select Color mode instead of Grayscale or Monochrome mode. The correct printer driver is not loaded. Load the correct printer driver. Printer driver does not recognize Tray 3 or the duplex printing accessory Cause Solution The printer driver has not been configured to See the printer driver's online Help for recognize Tray 3 or the duplex printing accessory. instructions on how to configure the driver to recognize printer accessories. The accessory may not be installed. Verify that the accessory is properly installed. ENWW Software application problems 189