HP 3700 HP Color LaserJet 3550 and 3700 series - User Guide - Page 146

Control panel messages, Problemsolving - 3700dtn printer

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Control panel messages Control panel messages Control panel message Description Recommended action If no paper is in the manual feed tray: MANUALLY FEED Paper is in Tray 1, but a job sent requires a specific paper type and size that is not currently available. alternates with To continue press Press to print from the tray. or Press for help. or See Configuring trays for more information. 10.92.YY CARTRIDGES NOT ENGAGED alternates with Open and close front door. The cartridges are not engaged. Open and close the front door to fully engage the cartridges. 10.92.YYSUPPLY MEMORY ERROR For help press The printer cannot read or write to at least one print cartridge memory tag, or at least one memory tag is missing. 1. Open and close the front door. 2. If the error persists, contact HP Support. 10.XX.YY UNAUTHORIZED SUPPLY alternates with For help press A new supply has been installed that is not made by HP. This message is displayed until an HP supply is installed or is pressed. If you believe you purchased an HP supply, please call the HP fraud hotline at 1-877-219-3183. Service or repairs required as a result of using non-HP supplies are not covered under HP warranty. To continue printing, press . The first pending print job will be cancelled. 13.XX.YY FUSER JAM LOWER REAR DOOR alternates with For help press There is a jam inside the lower rear door (rear output bin) behind the fuser. If the printer is unable to clear the jam automatically, see Clearing paper jams. or Press for help. If the message persists after clearing all pages and exiting Help, contact HP Support. 13.XX.YY JAM REMOVE TRAY 2 alternates with For help press There is a jam in the duplex path. For the HP Color LaserJet 3700dn and 3700dtn printer models only. Press for help. or See Clearing paper jams. If the message persists after clearing all pages and exiting Help, contact HP Support. 134 Chapter 8 Problemsolving ENWW

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Control panel messages
Control panel messages
Control panel message
Description
Recommended action
If no paper is in the manual feed tray:
MANUALLY FEED
<TYPE> <SIZE>
alternates with
To continue press
Paper is in Tray 1, but a job sent
requires a specific paper type and size
that is not currently available.
Press
to print from the tray.
or
Press
for help.
or
See
Configuring
trays
for more
information.
10.92.YY CARTRIDGES
NOT ENGAGED
alternates with
Open and close
front door.
The cartridges are not engaged.
Open and close the front door to fully
engage the cartridges.
10.92.YYSUPPLY
MEMORY ERROR
For help press
The printer cannot read or write to at
least one print cartridge memory tag, or
at least one memory tag is missing.
1.
Open and close the front door.
2.
If the error persists, contact
HP Support.
10.XX.YY
UNAUTHORIZED SUPPLY
alternates with
For help press
A new supply has been installed that is
not made by HP. This message is
displayed until an HP supply is installed
or
is pressed.
If you believe you purchased an
HP supply, please call the HP fraud
hotline at 1-877-219-3183.
Service or repairs required as a result of
using non-HP supplies are not covered
under HP warranty.
To continue printing, press
. The first
pending print job will be cancelled.
13.XX.YY FUSER JAM
LOWER REAR DOOR
alternates with
For help press
There is a jam inside the lower rear door
(rear output bin) behind the fuser.
If the printer is unable to clear the jam
automatically, see
Clearing
paper
jams
.
or
Press
for help.
If the message persists after clearing all
pages and exiting Help, contact
HP Support.
13.XX.YY JAM
REMOVE TRAY 2
alternates with
For help press
There is a jam in the duplex path.
For the HP Color LaserJet 3700dn and
3700dtn printer models only.
Press
for help.
or
See
Clearing
paper
jams
.
If the message persists after clearing all
pages and exiting Help, contact
HP Support.
134
Chapter 8
Problemsolving
ENWW