HP 3700 HP Color LaserJet 3550 and 3700 series - User Guide - Page 196

Color printing problems The following table lists common color printing problems and suggested solutions for resolving them. Color printing problems Printing black instead of color Cause Solution Grayscale is selected in the software application or printer driver. Select Color mode instead of Grayscale or Monochrome mode in the software application or printer driver. See Printer information pages to learn how to print a configuration page. The correct printer driver is not selected in your software application. Select the correct printer driver. No color appears on the configuration page. Contact HP support. Incorrect shade Cause The paper does not meet the specifications for this printer. You are operating the printer in excessively humid conditions. Solution See the HP LaserJet Printer Family Print Media Specification Guide. Go to http://www.hp.com/support/clj3550 or http://www.hp.com/support/clj3700 (depending on the printer model) for HP LaserJet Printer Family Print Media Specification Guide ordering information. When you connect, select Manuals. Verify that the printer environment is within humidity specifications. Calibrate the printer. See Print quality menu. NOTE For more information about color quality problems see Print quality troubleshooting. Missing color Cause The HP print cartridge is defective. Solution Replace the cartridge. 184 Chapter 8 Problemsolving ENWW