HP Color LaserJet CM2320 HP Color LaserJet CM2320 MFP - User Guide - Page 159
Solve fax problems, Fax error messages, Alert and warning message tables
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Solve fax problems Fax error messages Alert and warning messages appear temporarily and might require the user to acknowledge the message by pressing OK to resume or by pressing Cancel to cancel the job. With certain warnings, the job might not complete or the print quality might be affected. If the alert or warning message is related to printing and the auto-continue feature is on, the product will attempt to resume the printing job after the warning has appeared for 10 seconds without acknowledgement. Alert and warning message tables Table 12-1 Alert and warning messages Control panel message Description Recommended action Comm. error A fax communication error occurred between the product and the sender or receiver. Allow the product to retry sending the fax. Perform a fax test to verify that the phone line works and is plugged into the correct port (see Perform a fax test on page 152). If the error persists, contact HP. See www.hp.com/support/CM2320series or the support flyer that came in the product box. Fax delayed - Send memory full Fax memory is full. Cancel the fax by pressing OK or Cancel. Resend the fax. You might need to send the fax in multiple sections if the error occurs again. Fax is busy Canceled send The fax line to which you were sending a fax was busy. The product has canceled sending the fax. Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. Check that the Redial if busy option is enabled. Perform a fax test to verify that the phone line works and is plugged into the correct port (see Perform a fax test on page 152). If the error persists, contact HP. See www.hp.com/support/CM2320series or the support flyer that came in the product box. Fax is busy Redial pending The fax line to which you were sending a fax was busy. The product automatically redials the busy number. See Set autoredial on page 124. Allow the product to retry sending the fax. Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. Check for a dial tone on the phone line by pressing Start Fax. Perform a fax test to verify that the phone line works and is plugged into the correct port (see Perform a fax test on page 152). ENWW Solve fax problems 147