HP Color LaserJet CM2320 HP Color LaserJet CM2320 MFP - User Guide - Page 255
Solve scan-to-e-mail problems, SMTP Server Requires Authentication
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Solve scan-to-e-mail problems IP address not found, or cannot resolve gateway. Cause Solution The device might not have a DNS entry configured by DHCP. Use the IP address for the SMTP gateway or manually configure the IP address. See system administrator for further assistance. Network issues might be causing connection issues. SMTP gateway is invalid. Enter a valid gateway. Cause SMTP gateway test failed during setup. Solution The SMTP gateway or port are incorrect. Check with system administrator. Cannot connect to the SMTP Server. Cause Solution Device cannot resolve the hostname for your SMTP Gateway. Make sure your SMTP gateway server is running correctly. Try using the IP address or correcting your DNS server entry. Contact your ISP or IT administrator for help. The connection to the SMTP server was lost. Cause Solution Try to send the e-mail again. Check with your ISP or IT administrator to make sure your SMTP gateway is configured appropriately. SMTP Server Requires Authentication, which is not supported by this device. Cause Solution The product needs a gateway that doesn't require authentication. The SMTP gateway the device is trying to use requires authentication. Use a different server. E-mail won't send. Cause Solution Some SMTP servers require a valid "From:" address to protect Enter a valid "From:" address in the EWS. against spamming. Make sure you have entered a valid recipient E-mail address. ENWW Solve scan-to-e-mail problems 243