HP Color LaserJet CM2320 HP Color LaserJet CM2320 MFP - User Guide - Page 216
Problem solve, Control-panel messages, continued
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Table 15-1 Control-panel messages (continued) Control panel message Description Recommended action 57 Fan Error, Turn off then on The product has experienced a problem with Turn off the power by using the power switch, its internal fan. wait at least 30 seconds, and then turn on the power and wait for the product to initialize. If the error persists, contact HP. See www.hp.com/support/CM2320series or the support flyer that came in the product box. 79 Error Turn off then on The product has experienced an internal firmware error. Under most conditions, the product will power cycle automatically. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. If a surge protector is being used, remove it. Plug the product directly into the wall socket. Use the power switch to turn the product on. If a memory DIMM is installed, turn the product off and remove the DIMM. Then turn on the product and see if the problem is resolved. If so, replace the DIMM. If the error persists, contact HP. See www.hp.com/support/CM2320series or the support flyer that came in the product box. ADF door is open The ADF lid is open or a sensor is malfunctioning. Make sure that the ADF lid is closed. Remove the ADF and reinstall it. If the message persists, turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. If the error persists, contact HP. See www.hp.com/support/CM2320series or the support flyer that came in the product box. Canceled copy. Clear document The Cancel button was pressed to cancel the current job while pages were feeding from the ADF. The cancel process does not automatically clear the ADF. Remove the jammed item. See Clear jams from the ADF on page 215. Then, clear the items in the ADF tray and start over. Comm. error [Sender CSID] A fax communication error occurred between the product and the sender. Run a fax line test. Allow the product to retry sending the fax. Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line. Try a different phone cord. If the error persists, contact HP. See www.hp.com/support/CM2320series or the support flyer that came in the product box. Device error, press OK Generic engine error. This is a warning message only. Job output might be affected. Device is busy. Try again later The product is currently in use. Wait for the product to finish the current job. Doc feeder jam ADF has not been cleared since previous jam. Clear the jam. 204 Chapter 15 Problem solve ENWW