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Solve software problems, Solve common Windows problems

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Solve software problems Solve common Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Select a different printer driver. If the device PCL 6 printer driver is selected, switch to the PCL 5 or HP postscript level 3 emulation printer driver, which can be done from a software program. Delete all temp files from the Temp subdirectory. Determine the name of the directory by opening the AUTOEXEC.BAT file and looking for the statement "Set Temp =". The name after this statement is the Temp directory. It is usually C:\TEMP by default, but can be redefined. See the Microsoft Windows documentation that came with the computer for more information about Windows error messages. Solve common Macintosh problems Table 15-2 Problems with Mac OS X v10.3 and Mac OS X v10.4 The printer driver is not listed in Printer Setup Utility. Cause Solution The product software might not have been installed or was installed incorrectly. Make sure that the PPD is in the following hard drive folder: Library/Printers/PPDs/Contents/Resources/ .lproj, where "" represents the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions. The Postscript Printer Description (PPD) file is corrupt. Delete the PPD file from the following hard drive folder: Library/ Printers/PPDs/Contents/Resources/.lproj, where "" represents the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions. The product name, IP address, or "Bonjour" host name does not appear in the printer list box in the Printer Setup Utility. Cause Solution The product might not be ready. Make sure that the cables are connected correctly, the product is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port. 240 Chapter 15 Problem solve ENWW

Section	Page
Product basics	13
Product comparison	14
Product features	15
Product walkaround	16
Front view	16
Back view	17
Interface ports	18
Control panel	19
HP Color LaserJet CM2320 control panel	20
HP Color LaserJet CM2320 MFP Fax Model and HP Color LaserJet CM2320 MFP Memory-Card Model control pa ...	21
Control-panel menus	22
Use the control-panel menus	22
Control-panel Setup menu	22
Function specific menus	32
Software for Windows	39
Supported operating systems for Windows	40
Supported printer drivers for Windows	40
HP Universal Print Driver (UPD)	40
UPD installation modes	41
Select the correct printer driver for Windows	42
Priority for print settings	43
Change printer-driver settings for Windows	43
Software installation types for Windows	44
Remove software for Windows	44
Supported utilities for Windows	44
HP ToolboxFX	44
Embedded Web server	44
HP Web Jetadmin	45
Other Windows components and utilities	45
Software for other operating systems	45
Use the product with Macintosh	47
Software for Macintosh	48
Supported operating systems for Macintosh	48
Supported printer drivers for Macintosh	48
Priority for print settings for Macintosh	48
Change printer-driver settings for Macintosh	48
Software installation types for Macintosh	49
Install Macintosh software for direct connections (USB)	49
Install Macintosh software for networks	49
Remove software from Macintosh operating systems	49
Supported utilities for Macintosh	49
Embedded Web server	49
Use features in the Macintosh printer driver	51
Print	51
Create and use printing presets in Macintosh	51
Resize documents or print on a custom paper size	51
Print a cover page	51
Use watermarks	52
Print multiple pages on one sheet of paper in Macintosh	52
Print on both sides of the page (duplex printing)	53
Use the Services menu	53
Scan	54
Scanning tasks	54
Fax (HP LaserJet CM2320 Fax Model / CM2320 Memory-Card Model only)	54
Photo	55
Connectivity	57
Supported network operating systems	58
USB connection	58
Printer sharing disclaimer	59
Supported network protocols	59
Install the product on a network	60
Configure the network product	61
View settings	61
Network configuration page	61
Configuration page	61
Change settings	61
Set password	62
IP address	62
Manual configuration	62
Automatic configuration	62
IPv4 and IPv6 settings	63
Link speed setting	63
Paper and print media	65
Understand paper and print media use	66
Supported paper and print media sizes	67
Supported paper types and tray capacity	69
Special paper or print media guidelines	70
Load paper and print media	71
Tray 1	71
Tray 2 or 3	72
Configure trays	74
Use product features	75
Economy settings	76
Archive print	76
Fonts	77
Select fonts	77
Print lists of available fonts	77
Print tasks	79
Cancel a print job	80
Use features in the Windows printer driver	81
Open the printer driver	81
Use printing shortcuts	81
Set paper and quality options	81
Set document effects	81
Set document finishing options	82
Obtain support and product-status information	82
Set advanced printing options	82
Change print-quality settings	83
Print edge-to-edge originals	83
Copy	85
Load originals	86
Use copy	88
One-touch copy	88
Multiple copies	88
Cancel a copy job	88
Reduce or enlarge copies	89
Change the copy-collation setting	90
Color copies or black and white copies (Mono)	91
Copy settings	91
Copy quality	91
Clean the scanner glass	92
Adjust the lighter/darker (contrast) setting	92
Define custom copy settings	92
Print or copy edge-to-edge	92
Copy onto media of different types and sizes	93
Restore the copy-settings defaults	94
Copy a book	95
Copy photos	96
Copy mixed-size originals	97
Duplex (two-sided) copy jobs	97
Copy two-sided documents automatically (HP Color LaserJet CM2320 MFP Memory-Card Model only)	97
Copy two-sided documents manually	99
Color for Windows	101
Manage color	102
Automatic	102
Print in Grayscale	102
Manual color adjustment	102
Manual color options	102
Color themes	103
Match colors	104
Match colors using the Microsoft Office Basic Colors palette	104
Match colors using the HP Basic Color Match tool	104
Match colors using View Custom Colors	105
Advanced color use	106
HP ColorSphere toner	106
HP ImageREt 3600	106
Media selection	106
Color options	106
Standard red-green-blue (sRGB)	106
Scan	109
Load originals for scanning	110
Use scan	112
Scan methods	112
Scan from the PC	112
Scan from the product	112
Use the Scan feature	112
Set up the product Scan To destinations	113
Scan to a file or software program	114
Scan to e-mail	114
Configure scan-to-e-mail	114
Send a scanned document to an e-mail recipient	115
Edit scan quality and size settings	116
Scan to a memory card	116
Scan Details	116
Image File Details	116
Error Conditions	117
Scanner Failures	117
Cancel scan	117
Memory card failures	117
Scan from the HP Scanning software	117
Cancel scan	118
Scan settings	119
Scan file format	119
Scanner resolution and color	119
Resolution and color guidelines	120
Color	120
Scan quality	120
Scan a book	121
Scan a photo	123
Fax (fax models only)	125
Fax features	126
Setup	127
Install and connect the hardware	127
Connect to a telephone line	127
Connect additional devices	127
Set up fax with a telephone answering machine	128
Setup for stand-alone fax	128
Use fax set-up wizard on the PC	129
Use the Fax Set-Up Utility	129
Configure fax settings	129
Use the control panel to set the fax time, date, and header	129
Use the control panel to set the fax header	130
Use of common localized letters in fax headers	130
Manage the phone book	130
Use phone-book data from other programs	131
Delete phone book	131
Special dialing symbols and options	132
Manage speed dials	132
Create and edit speed dials	132
Delete speed dials	133
Manage group-dial entries	133
Create and edit group-dial entries	133
Delete an individual from a group-dial entry	133
Set fax polling	134
Change fax settings	135
Set the sound-volume settings	135
Set the phone-line volume	135
Set the ring volume	135
Send fax settings	135
Set a dial prefix	135
Set the dial-tone detection	136
Set autoredial	136
Set light/dark and resolution	137
Set the default light/dark (contrast) setting	137
Set resolution settings	137
Set the default glass-size setting	138
Set tone-dialing or pulse-dialing	139
Set billing codes	139
Receive fax settings	140
Set or change number of rings-to-answer	140
Use the rings-to-answer setting	140
Set the number of rings-to-answer	140
Set the answer mode	141
Set fax forwarding	141
Set up distinctive ring	142
Use autoreduction for incoming faxes	142
Set the default fax reprint settings	143
Create stamp-received faxes	143
Block or unblock fax numbers	143
Make an extension telephone available to receive faxes	144
Use fax	145
Fax software	145
Supported fax programs	145
Available cover-page templates	145
Customize a fax cover sheet	145
Cancel a fax	145
Cancel the current fax	145
Cancel a pending fax job	145
Delete faxes from memory	146
Use fax on a DSL, PBX, ISDN, or VoIP system	146
DSL	146
PBX	147
ISDN	147
VoIP	147
Send a fax	147
Fax from the flatbed scanner	147
Fax from the automatic document feeder (ADF)	148
Manual dial faxing	150
Use speed dials and group-dial entries	152
Send a fax by using a speed dial	152
Send a fax by using a group-dial entry	153
Send a fax from the software	154
Send a fax by dialing from a downstream phone	156
Send a delayed fax	156
Use access codes, credit cards, or calling cards	157
Send faxes internationally	157
Receive a fax	157
Print a stored fax (when private receive feature is on)	157
Reprint a fax	157
Receive faxes when fax tones are audible on the phone line	158
Solve fax problems	159
Fax error messages	159
Alert and warning message tables	159
Fax memory is retained when there is a loss of power	162
Fax logs and reports	162
Print all fax reports	162
Print individual fax reports	162
Set the fax activity log to print automatically	163
Set the fax error report	163
Set the fax confirmation report	163
Include the first page of each fax on the fax confirmation, fax error, and last call reports	164
Perform a fax test	164
Change error correction and fax speed	164
Set the fax-error-correction mode	164
Change the fax speed	165
Problems sending faxes	165
Problems receiving faxes	167
Performance problems	169
Photo	171
Insert a memory card	172
Change memory card default settings	174
Print photos directly from the memory card	175
Print a memory card thumbnail sheet	176
Print and scan photos from a proof sheet	177
Manage and maintain the product	179
Information pages	180
HP ToolboxFX	182
View the HP ToolboxFX	182
Status	182
Event log	183
Alerts	183
Set up status alerts	183
Set up e-mail alerts	183
Product information	183
Fax	184
Fax Receive	184
Fax phone book	184
Fax send log	186
Fax receive log	186
Junk Faxes	186
Help	186
System Settings	188
Device Information	188
Paper Handling	189
Print Quality	189
Print Density	189
Paper Types	189
System setup	190
Service	190
Device polling	190
Save/Restore	190
Password	190
Print Settings	190
Printing	190
PCL5	191
PostScript	191
Network Settings	191
E-mail	191
E-mail configuration	191
E-mail contacts	191
Embedded Web server	192
Features	192
Use HP Web Jetadmin software	193
Security features	193
Turn on password protection using the embedded Web server	193
Turn on password protection from the control panel	193
Turn on private receive feature	194
Manage supplies	195
Check and order supplies	195
Check supplies status by using the control panel	195
Check supplies status by using HP ToolboxFX	195
Store supplies	196
HP policy on non-HP supplies	196
HP fraud hotline	196
Recycle supplies	196
Replace supplies	197
Print cartridge	197
Memory DIMMs	200
Information	200
Install a memory DIMM	201
Clean the product	203
Clean the paper path	203
Clean the paper path from HP ToolboxFX	204
Clean the paper path from the product control panel	204
Clean the automatic document feeder (ADF) pickup roller assembly	204
Clean the lid backing	206
Clean the scanner glass	207
Clean the exterior	209
Firmware updates	209
Problem solve	211
Problem-solving checklist	212
Restore the factory-set defaults	214
Control-panel messages	215
Clear jams	219
Causes of jams	219
Where to look for jams	220
Clear jams in tray 1	220
Clear jams in tray 2	220
Clear jams in tray 3	222
Clear jams in fuser area	223
Clear jams in output bin	224
Clear jams in duplexer (duplexing models only)	224
Clear jams from the ADF	227
Avoid repeated jams	230
Solve image-quality problems	231
Print problems	231
Print quality problems	231
General print quality issues	231
Solve issues with color documents	235
Media-handling problems	236
Print-media guidelines	236
Solve print-media problems	237
Performance problems	238
Copy problems	239
Prevent copy problems	239
Image problems	240
Media-handling problems	241
Performance problems	243
Scan problems	244
Solve scanned-image problems	244
Scan-quality problems	246
Prevent scan-quality problems	246
Solve scan-quality problems	246
Fax problems	248
Optimize and improve image quality	248
Print-quality checklist	248
Manage and configure printer drivers	248
Temporarily change print-quality settings	248
Change print-quality settings for all future jobs	249
Solve connectivity problems	249
Solve direct-connection problems	249
Network problems	250
Verify that the product is on and online	250
Resolve communication problems with the network	250
Solve software problems	252
Solve common Windows problems	252
Solve common Macintosh problems	252
Solve PostScript (PS) errors	254
Solve scan-to-e-mail problems	255
Supplies and accessories	257
Order parts, accessories, and supplies	258
Order directly from HP	258
Order through service or support providers	258
Order directly through the HP ToolboxFX software	258
Part numbers	259
Supplies	259
Memory	259
Cable and interface accessories	259
Paper-handling accessories	259
User-replaceable parts	260
Service and support	261
Hewlett-Packard limited warranty statement	261
Customer self repair warranty service	262
Print cartridge limited warranty statement	263
Customer support	264
Specifications	265
Physical specifications	266
Electrical specifications	266
Power consumption and acoustic emissions (HP Color LaserJet CM2320, HP Color LaserJet CM2320 MFP Fax ...	266
Environmental specifications	267
Paper and print media specifications	267
Regulatory information	269
FCC regulations	270
Environmental product stewardship program	270
Protecting the environment	270
Ozone production	270
Power consumption	270
Paper use	270
Plastics	270
HP LaserJet print supplies	271
Return and recycling instructions	271
United States and Puerto Rico	271
Multiple returns (two to eight cartridges)	271
Single returns	271
Shipping	271
Non-US returns	272
Paper	272
Material restrictions	272
Disposal of waste equipment by users in private households in the European Union	273
Material Safety Data Sheet (MSDS)	273
For more information	273
Additional statements for telecom (fax) products	274
EU statement for telecom operation	274
New Zealand telecom statements	274
Telephone Consumer Protection Act (United States)	274
IC CS-03 requirements	274
Declaration of conformity	276
HP Color LaserJet CM2320 MFP	276
HP LaserJet CM2320 Fax Model / CM2320 Memory-Card Model	276
Country/region specific statements	278
Laser safety	278
Canadian DOC regulations	278
VCCI statement (Japan)	278
EMI statement (Korea)	278
Laser statement for Finland	278
EMI statement (Taiwan)	279
Substances table (China)	279

Match case Limit results 1 per page

Solve software problems

Solve common Windows problems

Error message:

"General Protection FaultException OE"

"Spool32"

"Illegal Operation"

Cause

Solution

Close all software programs, restart Windows, and try again.

Select a different printer driver. If the device PCL 6 printer

driver is selected, switch to the PCL 5 or HP postscript level 3

emulation printer driver, which can be done from a software

program.

Delete all temp files from the Temp subdirectory. Determine

the name of the directory by opening the AUTOEXEC.BAT file

and looking for the statement "Set Temp =". The name after

this statement is the Temp directory. It is usually C:\TEMP by

default, but can be redefined.

See the Microsoft Windows documentation that came with the

computer for more information about Windows error

messages.

Solve common Macintosh problems

Table 15-2

Problems with Mac OS X v10.3 and Mac OS X v10.4

The printer driver is not listed in Printer Setup Utility.

Cause

Solution

The product software might not have been installed or was installed

incorrectly.

Make sure that the PPD is in the following hard drive folder:

Library/Printers/PPDs/Contents/Resources/

<lang>.lproj

, where “<lang>” represents the two-letter language

code for the language that you are using. If necessary, reinstall the

software. See the getting started guide for instructions.

The Postscript Printer Description (PPD) file is corrupt.

Delete the PPD file from the following hard drive folder:

Library/

Printers/PPDs/Contents/Resources/<lang>.lproj

where “<lang>” represents the two-letter language code for the

language that you are using. Reinstall the software. See the getting

started guide for instructions.

The product name, IP address, or “Bonjour” host name does not appear in the printer list box in the Printer Setup Utility.

Cause

Solution

The product might not be ready.

Make sure that the cables are connected correctly, the product is on,

and the ready light is on. If you are connecting through a USB or

Ethernet hub, try connecting directly to the computer or use a different

port.

240

Chapter 15

Problem solve

ENWW