HP Color LaserJet CM2320 HP Color LaserJet CM2320 MFP - User Guide - Page 212
Problem-solving checklist
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Problem-solving checklist Follow these steps when trying to solve a problem with the product. Step number 1 2 3 Verification step Possible problems Solutions Is the power on? No power due to failed power source, cable, 1. switch, or fuse. 2. Verify that the product is plugged in. Verify that the power cable is functional and that the power switch is on. 3. Check the power source by plugging the product directly into the wall or into a different outlet. Print engine motor does not rotate. 1. Verify that the print cartridges are properly installed. Look at the controlpanel messages and follow the instructions to remove and replace the cartridges. 2. Verify that the top cover is closed ADF motor does not rotate. 1. Open the ADF cover and remove any orange shipping tape inside the ADF. 2. Verify that the ADF cable is connected correctly to the scanner. 3. If the ADF motor still does not rotate, replace the ADF. Scanner bulb does not light. If the scanner bulb does not light, contact HP Support. Does Ready appear in the product control panel? The control panel should function without error messages. Control panel shows an error. See Control-panel messages on page 203 for a list of common messages that will help you correct the error. Do information pages print? Print a configuration page. See Information pages on page 168. An error message appears on the controlpanel display. Paper jams when printing. See Control-panel messages on page 203 for a list of common messages that will help you correct the error. Make sure that media that meets HP specifications. See Paper and print media on page 53 Clean the paper path. See Clean the paper path on page 191. 200 Chapter 15 Problem solve ENWW