HP Color LaserJet CM2320 HP Color LaserJet CM2320 MFP - User Guide - Page 247
Verify that the scanner driver is correct., application to add destinations to
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Problem Cause Solution Communication errors on the PC One or more of the printer cables is loose. The product is not on. Check the printer cables and make sure they are plugged in securely. Turn the product on. If the product is connected through a Verify that the IP Address for the product is network, the IP address may have changed. correct. Antivirus, antispyware, or firewall software Consult the antivirus, antispyware, or may be interfering with communication. firewall software documentation. The product is in an error state. Check the product control panel and clear any errors by following the on-screen instructions. The product is busy with another task. Wait for the product to finish. The wrong scanner driver is selected for the Verify that the scanner driver is correct. product. The scan job does not complete. The resolution may be too high for the available memory on the PC. Try scanning at a lower resolution. Scan To destinations do not appear on the product. The product may have been power cycled. Wait a few minutes for the product to update the Scan To destinations list. Click Update in the Scan To setup application to add destinations to the product. ENWW Solve image-quality problems 235