HP Color LaserJet Enterprise CP4525 HP Color LaserJet Enterprise CP4020/CP4520 - Page 201
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Table 10-1 Control-panel messages (continued) Description Recommended action 56.X ERROR To continue turn off then on A temporary printing error has occurred. Turn the product off, and then turn the product on. If the message persists, contact HP support. See Customer support on page 246. 57.XX ERROR To continue turn off then on A temporary printing error has occurred. Turn the product off, and then turn the product on. If the message persists, contact HP support. See Customer support on page 246. 58.XX ERROR To continue turn off then on A temporary printing error has occurred. Turn the product off, and then turn the product on. If the message persists, contact HP support. See Customer support on page 246. 59.BO CLEANING MOTOR ERROR REPLACE TONER COLLECTION UNIT This message appears for one of the following reasons: ● The cleaning motor is stuck. ● The toner collection unit is full. ● The chute at the top of the toner collection unit is clogged. Replace the toner collection unit. See Replace the toner collection unit on page 167. 59.XY ERROR To continue turn off then on A temporary printing error has occurred. Turn the product off, and then turn the product on. If the message persists, contact HP support. See Customer support on page 246. 60.X ERROR To continue turn off then on The tray specified by X is not lifting correctly. Follow the instructions on the product control panel. X values ● 2 = Tray 2 ● 3 = Tray 3 62 NO SYSTEM The product has an internal problem. Turn the product off and then on. To continue turn off then on If the message persists, contact HP support. See Customer support on page 246. 66.XY.ZZ SERVICE ERROR Check cables and turn off then on The external paper-handling controller has detected a failure. Turn the product off and then on. If the message persists, contact HP support. See Customer support on page 246. 68.X PERMANENT STORAGE FULL To continue press OK The product NVRAM is full. Some settings saved in the NVRAM might have been reset to the factory defaults. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage. Press the OK button to clear the message. If the message is not cleared, turn the product off, and then turn the product on. If the message persists, contact HP support. See Customer support on page 246. X values ● 0 = Internal memory ● 1 = Removable disk ENWW Interpret control-panel messages 187