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Clear jams, Common causes of jams

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Clear jams Common causes of jams The product is jammed. Cause Solution The paper does not meet specifications. Use only paper that meets HP specifications. See Supported paper sizes on page 83. A component is installed incorrectly. Verify that the transfer belt and transfer roller are correctly installed. You are using paper that has already passed through a product Do not use paper that has been previously printed on or copied. or copier. An input tray is loaded incorrectly. Remove any excess paper from the input tray. Make sure that the stack is below the maximum stack height mark in the tray. See Load paper trays on page 90. The paper is skewed. The input-tray guides are not adjusted correctly. Adjust them so they hold the stack firmly in place without bending it. The paper is binding or sticking together. Remove the paper, flex it, rotate it 180°, or flip it over. Reload the paper into the input tray. The paper is removed before it settles into the output bin. Reset the product. Wait until the page completely settles in the output bin before removing it. During two-sided printing, you removed the paper before the Reset the product and print the document again. Wait until the second side of the document was printed. page completely settles in the output bin before removing it. The paper is in poor condition. The internal tray rollers are not picking up the paper. Replace the paper. If the paper is heavier than 220 g/m2 (58 lb), it might not be picked from the tray. The rollers are worn. Replace the rollers. The paper has rough or jagged edges. Replace the paper. The paper is perforated or embossed. Perforated or embossed paper does not separate easily. Feed single sheets from Tray 1. Paper was not stored correctly. Replace the paper in the trays. Paper should be stored in the original packaging in a controlled environment. Not all product packing material was removed. Verify that the packing tape, cardboard, and plastic shipping locks have been removed from the product. The HP postcard media insert is installed in Tray 2, and you are not printing on 10 x 15 cm (4 x 6 in) paper. Or Always use the HP postcard media insert when printing on 10 x 15 cm (4 x 6 in) paper, but remove it when printing on other sizes. The HP postcard media insert is not installed in Tray 2, and you are printing on 10 x 15 cm (4 x 6 in) paper. If the product still continues to jam, contact HP Customer Support or your authorized HP service provider. 206 Chapter 10 Solve problems ENWW

Section	Page
Product basics	15
Product comparison	16
Environmental features	17
Product features	18
Product views	21
Front view	21
Back view	22
Interface ports	23
Serial number and model number location	23
Control-panel layout	24
Control panel menus	25
Control panel menus	26
Show Me How menu	26
Retrieve job menu	26
Information menu	28
Paper handling menu	29
Manage supplies menu	30
Configure device menu	33
Printing menu	33
PCL sub-menu	35
Print Quality menu	37
System setup menu	41
I/O menu	46
Resets menu	54
Diagnostics menu	54
Service menu	56
Software for Windows	57
Supported operating systems for Windows	58
Supported printer drivers for Windows	59
Select the correct printer driver for Windows	60
HP Universal Print Driver (UPD)	60
UPD installation modes	61
Priority for print settings	62
Change printer-driver settings for Windows	63
Change the settings for all print jobs until the software program is closed	63
Change the default settings for all print jobs	63
Change the product configuration settings	63
Remove software for Windows	64
Supported utilities for Windows	65
HP Web Jetadmin	65
HP Embedded Web Server	65
HP Easy Printer Care	65
Software for other operating systems	67
Use the product with Mac	69
Software for Mac	70
Supported operating systems for Mac	70
Supported printer drivers for Mac	70
Remove software from Mac operating systems	70
Priority for print settings for Mac	71
Change printer-driver settings for Mac	71
Software for Mac computers	72
HP Utility for Mac	72
Open the HP Printer Utility	72
HP Utility features	72
Supported utilities for Mac	73
HP Embedded Web Server	73
Print with Mac	74
Create and use printing presets with Mac	74
Resize documents or print on a custom paper size with Mac	74
Print a cover page with Mac	74
Use watermarks with Mac	75
Print multiple pages on one sheet of paper with Mac	75
Print on both sides of the page (duplex printing) with Mac	76
Store jobs with Mac	76
Set the color options with Mac	77
Use the Services menu with Mac	77
Connect the product	79
Supported network operating systems	80
Printer sharing disclaimer	80
Connect with USB	81
CD installation	81
Connect to a network	82
Supported network protocols	82
Install the product on a wired network	85
Configure the IP address	85
Install the software	86
Configure network settings	88
View or change network settings	88
Set or change the network password	88
Manually configure IPv4 TCP/IP parameters from the control panel	89
Manually configure IPv6 TCP/IP parameters from the control panel	90
Link speed and duplex settings	91
Paper and print media	93
Understand paper use	94
Special paper guidelines	94
Change the printer driver to match the paper type and size	96
Supported paper sizes	97
Supported paper types	99
Tray and bin capacity	100
Paper orientation for loading trays	101
Paper orientation for loading Tray 1	101
Paper orientation for loading Tray 2 or optional Trays 3, 4, and 5	103
Load paper trays	104
Load Tray 1	104
Load Tray 2 and optional Trays 3, 4, and 5 with standard-size paper	106
Load Tray 2 and optional Trays 3, 4, and 5 with custom-size paper	107
Load Tray 2 with 10 x 15 cm (4 x 6 in) size paper	109
Configure trays	111
Configure a tray when loading paper	111
Configure a tray to match print job settings	111
Configure a tray by using the Paper Handling menu	111
Automatic paper sensing (auto-sense mode)	112
Auto-sense settings	112
Select the paper by source, type, or size	112
Source	112
Type and Size	112
Print tasks	115
Cancel a print job	116
Print with Windows	117
Open the printer driver with Windows	117
Get help for any printing option with Windows	118
Change the number of print copies with Windows	118
Print colored text as black (grayscale) with Windows	118
Save custom print settings for reuse with Windows	119
Use a printing shortcut with Windows	119
Create printing shortcuts	120
Improve print quality with Windows	123
Select the page size with Windows	123
Select a custom page size with Windows	123
Select the paper type with Windows	123
Select the paper tray with Windows	123
Select the print resolution	123
Print on preprinted letterhead or forms with Windows	124
Print on special paper, labels, or transparencies	126
Print the first or last page on different paper with Windows	129
Scale a document to fit page size	131
Add a watermark to a document with Windows	133
Print on both sides (duplex) with Windows	134
Manually print on both sides with Windows	134
Automatically print on both sides with Windows	135
Create a booklet with Windows	137
Print on 10 x 15 cm (4 x 6 in) paper with Windows	138
Print multiple pages per sheet with Windows	139
Select page orientation with Windows	140
Use job storage features with Windows	142
Create a stored job with Windows	142
Print a stored job	143
Delete a stored job	144
Set job storage options with Windows	145
Print one copy for proof before printing all the copies	145
Temporarily store a personal job on the product and print it later	145
Temporarily store a job on the product	145
Permanently store a job on the product	145
Make a permanently stored job private so that anyone who tries to print it must provide a PIN ...	146
Receive notification when someone prints a stored job	146
Set the user name for a stored job	146
Specify a name for the stored job	146
Set color options with Windows	147
Print special jobs with Windows	149
Print business graphics or marketing material	149
Supported glossy paper	149
Print weatherproof maps and outdoor signs	150
Supported tough paper	150
Set the duplex alignment	151
Color	153
Adjust color	154
Automatic	154
Print in Grayscale	154
Manual color adjustment	155
Manual color options	155
Use the HP EasyColor option for Windows	156
Match colors	157
Sample book color matching	157
Print color samples	157
PANTONE® color matching	158
Advanced color use	159
HP ColorSphere toner	159
HP ImageREt 3600	159
Paper selection	159
Color options	159
Standard red-green-blue (sRGB)	159
Manage and maintain	161
Print information pages	162
Use the HP Easy Printer Care software	163
Open the HP Easy Printer Care software	163
HP Easy Printer Care software sections	163
Use the HP Embedded Web Server	166
Open the HP Embedded Web Server by using a network connection	166
Features	167
Use HP Web Jetadmin software	169
Product security features	170
Security statements	170
IP Security	170
Secure the HP Embedded Web Server	170
HP Encrypted High Performance Hard Disks	170
Secure stored jobs	171
Lock the control panel menus	171
Lock the formatter	172
Economy settings	173
Optimize speed or energy usage	173
Powersave modes	173
Disable or enable sleep mode	173
Set sleep delay	174
Wake time	174
Set the real-time clock	174
Set the wake time	175
Manage supplies and accessories	176
Print when a cartridge reaches estimated end of life	176
Manage print cartridges	176
Print-cartridge storage	176
HP policy on non-HP print cartridges	176
HP fraud hotline and Web site	176
Recycle supplies	177
Cartridge memory tag	177
Replacement instructions	178
Replace print cartridges	178
Replace the toner collection unit	181
Install memory DIMMs	183
Enable memory	186
Check DIMM installation	187
Memory allocation	187
Install external I/O cards	188
Clean the product	190
Clean the paper path	190
Product updates	191
Solve problems	193
Solve general problems	194
Troubleshooting checklist	194
Factors that affect product performance	195
Restore factory settings	196
Interpret control-panel messages	197
Control-panel message types	197
Control-panel messages	197
Clear jams	220
Common causes of jams	220
Jam locations	221
Clear jams in the right door	223
Clear jams in the output bin area	226
Clear jams in Tray 1	227
Clear jams in Tray 2 or optional Trays 3, 4, or 5	229
Clear jams in the lower right door (Tray 3, 4, or 5)	230
Change jam recovery	231
Solve paper-handling problems	232
Product feeds multiple sheets	232
Product feeds incorrect page size	232
Product pulls from incorrect tray	233
Paper does not feed automatically	233
Paper does not feed from Tray 2, 3, 4, or 5	234
Transparencies or glossy paper will not feed	234
Envelopes jam or will not feed in the product	235
Output is curled or wrinkled	235
Product does not duplex or duplexes incorrectly	236
Solve image-quality problems	237
Example print quality problems	237
Repetitive defects ruler	238
Optimize and improve image quality	239
Internal print-quality-test pages	239
Manage and configure printer drivers	239
Calibrate the product	239
Set the image registration	240
Solve performance problems	241
Solve connectivity problems	242
Solve direct-connect problems	242
Solve network problems	242
Product software problems	243
Solve common Windows problems	244
Solve common Mac problems	245
Supplies and accessories	249
Order parts, accessories, and supplies	250
Part numbers	251
Accessories	251
Print cartridges and toner collection unit	251
Memory	251
Cables and interfaces	252
Maintenance kits	252
Service and support	253
Hewlett-Packard limited warranty statement	254
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement	255
Color LaserJet Fuser Kit, Transfer Kit, and Roller Kit Limited Warranty Statement	256
End User License Agreement	257
Customer self-repair warranty service	259
Customer support	260
Product specifications	261
Physical specifications	262
Power consumption, electrical specifications, and acoustic emissions	262
Environmental specifications	262
Regulatory information	263
FCC regulations	264
Environmental product stewardship program	265
Protecting the environment	265
Ozone production	265
Power consumption	265
Paper use	265
Plastics	265
HP LaserJet print supplies	265
Return and recycling instructions	266
United States and Puerto Rico	266
Multiple returns (more than one cartridge)	266
Single returns	266
Shipping	266
Residents of Alaska and Hawaii	266
Non-U.S. returns	266
Paper	266
Material restrictions	267
Disposal of waste equipment by users in private households in the European Union	267
Chemical substances	267
Material Safety Data Sheet (MSDS)	268
For more information	268
Declaration of Conformity	269
Safety statements	270
Laser safety	270
Canadian DOC regulations	270
VCCI statement (Japan)	270
Power cord instructions	270
Power cord statement (Japan)	270
EMC statement (China)	271
EMC statement (Korea)	271
EMI statement (Taiwan)	271
Laser statement for Finland	271
Substances Table (China)	272

Match case Limit results 1 per page

Clear jams

Common causes of jams

The product is jammed.

Cause

Solution

The paper does not meet specifications.

Use only paper that meets HP specifications. See

Supported

paper sizes

on page

A component is installed incorrectly.

Verify that the transfer belt and transfer roller are correctly

installed.

You are using paper that has already passed through a product

or copier.

Do not use paper that has been previously printed on or copied.

An input tray is loaded incorrectly.

Remove any excess paper from the input tray. Make sure that

the stack is below the maximum stack height mark in the tray.

See

Load paper trays

on page

The paper is skewed.

The input-tray guides are not adjusted correctly. Adjust them

so they hold the stack firmly in place without bending it.

The paper is binding or sticking together.

Remove the paper, flex it, rotate it 180°, or flip it over. Reload

the paper into the input tray.

The paper is removed before it settles into the output bin.

Reset the product. Wait until the page completely settles in the

output bin before removing it.

During two-sided printing, you removed the paper before the

second side of the document was printed.

Reset the product and print the document again. Wait until the

page completely settles in the output bin before removing it.

The paper is in poor condition.

Replace the paper.

The internal tray rollers are not picking up the paper.

If the paper is heavier than 220 g/m

(58 lb), it might not be

picked from the tray.

The rollers are worn. Replace the rollers.

The paper has rough or jagged edges.

Replace the paper.

The paper is perforated or embossed.

Perforated or embossed paper does not separate easily. Feed

single sheets from Tray 1.

Paper was not stored correctly.

Replace the paper in the trays. Paper should be stored in the

original packaging in a controlled environment.

Not all product packing material was removed.

Verify that the packing tape, cardboard, and plastic shipping

locks have been removed from the product.

The HP postcard media insert is installed in Tray 2, and you

are not printing on 10 x 15 cm (4 x 6 in) paper.

The HP postcard media insert is not installed in Tray 2, and

you are printing on 10 x 15 cm (4 x 6 in) paper.

Always use the HP postcard media insert when printing on 10

x 15 cm (4 x 6 in) paper, but remove it when printing on other

sizes.

If the product still continues to jam, contact HP Customer Support or your authorized HP service

provider.

206

Chapter 10

Solve problems

ENWW