HP LaserJet 3200 HP LaserJet 3200m All-in-One Product - (English for Australia - Page 56

Installation troubleshooting, Problem, Cause, Solution

Get HP LaserJet 3200 - All-in-One Printer PDF manuals and user guides View all HP LaserJet 3200 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 56 highlights

Problem Cause Solution When installing software on a Macintosh computer, you receive this message: "Unable to find a supported device attached to this machine. Select Cancel to cancel the install or Continue to return to the Select Device dialog." The computer did not detect the product correctly. The Select Device dialog was completed incorrectly. Make sure that the control panel display reads "READY," select Continue (to return to the Select Device dialog) and try again to install the product software. If the computer still does not detect the product, make sure that the USB cable or the network cable is connected correctly. Replace cables if the cables are faulty. Select Continue (to return to the Select Device dialog) and make sure that either USB or TCP/ IP is selected. If TCP/IP is selected, also make sure that the IP address shown is correct. The computer cannot read the installation CD-ROM. The correct drive may not have been specified. The CD-ROM may be damaged. Check for the proper disk drive letter. Often, it is D or E for the CD-ROM drive. Contact HP Customer Care. See "HP Customer Care" on page 58. When the product is connected to the network using an HP JetDirect Print Server, you receive this message: "All in One configuration cannot continue because the required protocols were not found on your computer." The IPX/SPX or TCP/IP protocols are not installed on your computer. Install an IPX/SPX protocol that is compatible with NW Link or a TCP/IP protocol on your computer. 54 Chapter 3 - Installation troubleshooting EN

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
54
Chapter 3 - Installation troubleshooting
EN
When installing
software on a
Macintosh computer,
you receive this
message: “Unable to
find a supported
device attached to this
machine. Select
Cancel to cancel the
install or Continue to
return to the Select
Device dialog.”
The computer did not
detect the product
correctly.
The Select Device dialog
was completed incorrectly.
Make sure that the control panel display reads
“
READY
,” select
Continue
(to return to the
Select Device dialog) and try again to install the
product software. If the computer still does not
detect the product, make sure that the USB
cable or the network cable is connected
correctly. Replace cables if the cables are
faulty.
Select
Continue
(to return to the Select Device
dialog) and make sure that either USB or TCP/
IP is selected. If TCP/IP is selected, also make
sure that the IP address shown is correct.
The computer cannot
read the installation
CD-ROM.
The correct drive may not
have been specified.
The CD-ROM may be
damaged.
Check for the proper disk drive letter. Often, it
is
D
or
E
for the CD-ROM drive.
Contact HP Customer Care. See "HP
Customer Care" on page 58.
When the product is
connected to the
network using an
HP JetDirect Print
Server, you receive
this message: “All in
One configuration
cannot continue
because the required
protocols were not
found on your
computer.”
The IPX/SPX or TCP/IP
protocols are not installed
on your computer.
Install an IPX/SPX protocol that is compatible
with NW Link or a TCP/IP protocol on your
computer.
Problem
Cause
Solution