HP LaserJet M1005 HP LaserJet M1005 MFP - User Guide - Page 92

Problem solving, 9 Fuser Error Turn off then on, Engine comm. Error

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Control panel message 50.9 Fuser Error Turn off then on 52 Scanner Error Turn off then on 54.1C Error Turn off then on Engine comm. Error Description Recommended action The device has experienced an internal hardware error. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize. If a surge protector is being used, remove it. Plug the device directly into the wall socket. Use the power switch to turn the device on. If the error persists, contact HP Customer Care. See HP Customer Care on page 108 or the support flyer that came in the device box. The device has experienced a scanner error. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize. If a surge protector is being used, remove it. Plug the device directly into the wall socket. Use the power switch to turn the device on. If the error persists, contact HP Customer Care. See HP Customer Care on page 108 or the support flyer that came in the device box. The device has experienced an internal hardware error. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize. If a surge protector is being used, remove it. Plug the device directly into the wall socket. Use the power switch to turn the device on. If the error persists, contact HP Customer Care. See HP Customer Care on page 108 or the support flyer that came in the device box. The device has experienced an internal hardware error. 1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. If a surge protector is being used, remove it. Plug the device directly into the wall socket. 3. Turn on the power and wait for the device to initialize. If the error persists, contact HP Customer Care. See HP Customer Care on page 108 or the support flyer that came in the device box. 82 Chapter 9 Problem solving ENWW

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Control panel message
Description
Recommended action
50.9 Fuser Error Turn off then on
The device has experienced an internal
hardware error.
Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the device to initialize.
If a surge protector is being used, remove it.
Plug the device directly into the wall socket.
Use the power switch to turn the device on.
If the error persists, contact HP Customer
Care. See
HP Customer Care
on page
108
or the support flyer that came in the device
box.
52 Scanner Error Turn off then on
The device has experienced a scanner error.
Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the device to initialize.
If a surge protector is being used, remove it.
Plug the device directly into the wall socket.
Use the power switch to turn the device on.
If the error persists, contact HP Customer
Care. See
HP Customer Care
on page
108
or the support flyer that came in the device
box.
54.1C Error Turn off then on
The device has experienced an internal
hardware error.
Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the device to initialize.
If a surge protector is being used, remove it.
Plug the device directly into the wall socket.
Use the power switch to turn the device on.
If the error persists, contact HP Customer
Care. See
HP Customer Care
on page
108
or the support flyer that came in the device
box.
Engine comm. Error
The device has experienced an internal
hardware error.
1.
Turn off the power by using the power
switch, and then wait at least 30
seconds.
2.
If a surge protector is being used,
remove it. Plug the device directly into
the wall socket.
3.
Turn on the power and wait for the
device to initialize.
If the error persists, contact HP Customer
Care. See
HP Customer Care
on page
108
or the support flyer that came in the device
box.
82
Chapter 9
Problem solving
ENWW