HP LaserJet M1005 HP LaserJet M1005 MFP - User Guide - Page 94
Identifying and correcting print defects, Print-quality checklist, General print-quality issues
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Identifying and correcting print defects Use the checklist and print-quality issues charts in this section to solve print-quality problems. Print-quality checklist General print-quality problems can be solved by using the following checklist: 1. Make sure that the paper or print media that you are using meets HP specifications. See Media specifications on page 13. Generally, smoother paper provides better results. 2. If you are using a special print media such as labels, transparencies, glossy, or letterhead, ensure that you have printed by type. See Controlling print jobs on page 26. 3. Print a Configuration report at the device control panel. See Information pages on page 64. ◦ If the page did not print correctly, the problem is with the hardware. Contact HP Customer Care. See HP Customer Care on page 108 or the flyer that came in the device box. 4. Print a Demo page from the device control panel. If the page prints, the problem is with the printer driver. ◦ Use the Add Printer Wizard in the Printers (or Printers and Faxes in Windows XP) dialog box to install the correct driver. 5. Try printing from a different program. If the page prints correctly, the problem is with the program from which you were printing. 6. Restart the computer and the device and try printing again. If the problem is not resolved, see General print-quality issues on page 84. General print-quality issues The following examples depict letter-size paper that has passed through the device short-edge-first. These examples illustrate problems that would affect all of the pages that you print. The topics that follow list the typical cause and solution for each of these examples. Problem Print is light or faded. Cause Solution The media might not meet HP specifications. Use media that meets HP specifications. See Media specifications on page 13. The print cartridge might be low. Replace the print cartridge. See Changing the print cartridge on page 69. If the print cartridge is not low or empty, inspect the toner roller to see if the roller is damaged. If it is, replace the print cartridge. If the whole page is light, the print density Adjust the print density, and disable adjustment is too light or EconoMode EconoMode in the device Properties. might be turned on. 84 Chapter 9 Problem solving ENWW