Home » HP Manuals » Multifunction Devices » HP LaserJet M9040/M9050 » Manual Viewer

HP LaserJet M9040/M9050 HP LaserJet M9040/M9050 MFP - Software Technical Refer - Page 227

Troubleshooting the product setup, Remove the printer object from Macintosh operating systems

View all HP LaserJet M9040/M9050 manuals

Add to My Manuals
Save this manual to your list of manuals

Page 227 highlights

Troubleshooting the product setup If the product does not appear in the printer list after an installation: Complete each one of these solutions in the order given, and then restart the setup process after each one to see if the issue has been resolved. ● Verify that the USB or network cable is connected between the product and the computer and that the product is powered on. ● Try disconnecting and reconnecting the cable. If the computer has more than one USB port, try a different USB port. ● Turn the product off and then back on. ● Turn the computer off and then back on. ● If you are using a USB hub on the computer, disconnect any other USB products from the hub. ● [INTERNAL] Try forcing the product into USB Full Speed mode by using the control panel. If the wrong PPD appears in the Kind column in the printer list after installation: 1. Unplug the USB cable. 2. Delete the print queue with the incorrect type (for example, Generic PostScript Printer). 3. Reinstall the printing-system software. 4. Turn the computer off and then on. 5. Reconnect the USB cable from the computer to the product. If these steps do not resolve the problem, delete the incorrect print queue, click the Add button, choose the product from the list, and then browse manually for the product PPD. Remove the printer object from Macintosh operating systems Follow these instructions to remove the printer object from the printer list in Macintosh operating systems: 1. Open the Finder, click Applications, click Utilities, and then double-click Printer Setup Utility. 2. Select the printer you want to remove, and then click the Delete button. NOTE: This process does not remove the files from the operating system. HP recommends keeping the files installed in the operating system for later use. Remove software from Macintosh operating systems Follow these instructions to uninstall the Macintosh printing-system software: 1. Browse to the folder containing the PPDs. In Mac OS X V10.2.8 or later, the PPDs are installed in Library/Printers/PPDs/Contents/Resources:.lproj, where is the appropriate language. 2. Choose the product .GZ file and drag it to Trash folder. 3. Empty the Trash folder. Macintosh software and utilities ENWW Macintosh install and uninstall instructions 209

Section	Page
Purpose and scope	19
Introduction	19
Product comparison	22
Software description	27
Introduction	27
HP LaserJet M9040 MFP and HP LaserJet M9050 MFP printing-system software	28
Supported operating systems and system requirements	28
Windows	28
Macintosh	28
Linux	28
UNIX	28
Additional operating environments	29
Unsupported operating systems	29
Software availability	30
Printing-system software on the Web	30
In-box printing-system software CDs	30
Windows partition	30
Macintosh Partition	31
CD versions	31
Supported printing-system components	32
Supported printing-system components (AR – FR)	33
Supported printing-system components (HE – NO)	34
Supported printing-system components (PL – ZHTW)	35
Documentation	36
Driver configuration for Windows	38
Driver autoconfiguration	38
Bidirectional communication	38
Enterprise AutoConfiguration	38
Automatic Configuration	39
HP Driver Preconfiguration	40
Lockable features	42
Continuous export	42
HP driver diagnostic printer check tool	43
HP Easy Printer Care	44
HP Embedded Web Server	45
Open the embedded Web server by using a network connection	45
Embedded Web Server tabs and sections	46
HP Web Jetadmin	49
Scan Setup Wizard	50
MFP Send Fax Driver	51
Documentation and optional software	52
Font support	53
Basic fonts	53
Default fonts	53
Install Windows printing-system components	59
Supported operating systems for Windows	60
Windows operating system requirements	60
Install overview	60
Software installation types for Windows	60
Installation options	61
Microsoft Windows general installation overview	62
HP LaserJet M9040 MFP and HP LaserJet M9050 MFP printing-system software CD for Windows systems	62
Install	63
User Documentation	64
Support	65
Administrator Software	66
Administrator Documentation	67
Scan Setup Wizard	68
Next Steps	69
Install Windows software for direct connections	70
Install Windows software for networks	71
Detailed Microsoft Windows installation instructions	72
Install the printer driver using the HP Driver Installation Utility (HPDIU)	72
Install the printer driver using the Microsoft Add Printer Wizard	81
Use an existing port for a direct connection	81
Create a new TCP/IP port for a direct connection	89
Print sever connection	93
Microsoft Point and Print	96
Microsoft Windows Sharing (peer-to-peer networking)	97
Setting up the host computer running Windows 2000	97
Setting up the host computer running Windows XP	97
Setting up client computers running Windows 2000	98
Setting up client computers running Windows XP	98
Use the MFP Send Fax Driver	99
Download the MFP Send Fax driver	99
Install the MFP Send Fax driver	100
HP Driver Installation Utility (HPDIU)	100
Add Printer Wizard	105
Send a fax using the MFP Send Fax driver	112
Create a network folder using the Scan Setup Wizard	114
Install documentation and optional software	123
Uninstall software	125
Uninstall component list	125
Uninstall the printer driver or the MFP Send Fax Driver using Windows Add or Remove Programs feature	126
Uninstall the printer driver or the MFP Send Fax driver using the Server Properties feature	130
Uninstall documentation and optional software	131
HP PCL 5, PCL 6, and PS emulation drivers for Windows	133
HP LaserJet M9040 MFP and HP LaserJet M9050 MFP drivers	134
HP Universal Print Driver (UPD)	134
Select a printer driver for Windows	135
Set a default printer	136
Priority for print settings	136
Change the printer-driver settings for Windows	137
Access to printer drivers in Windows 2000, Windows XP, and Windows Server 2003	138
Product control panel	138
Printing Preferences printer driver tabs	138
Document preview image	138
Properties printer driver tabs	139
Help system	140
What's this? Help	140
Context-sensitive Help	140
Incompatible Print Settings messages	140
Advanced tab features	142
Paper/Output	142
Copy Count	142
Collated	143
Graphic	143
True Type Font	143
Document Options	144
PostScript Options	144
Printer Features	145
Layout Options	146
Printing Shortcuts tab features	147
Defined printing shortcuts	147
Create a custom printing shortcut	147
Delete a custom printing shortcut	149
Reset a custom printing shortcut	149
Paper/Quality tab features	150
Paper Options	151
Page size	151
Custom Paper Size	152
Name	152
Paper size	153
Units	153
Supported minimum and maximum custom media sizes	153
Paper Source	153
Paper Type	154
Special pages	155
Covers	156
Print pages on different papers	157
Insert blank or preprinted sheets	158
Chapter separator pages	159
Print Quality	160
Print Quality drop-down menu	160
EconoMode	161
Effects tab features	162
Resizing Options	162
Actual size	162
Print document on	162
Scale to fit	163
% of actual size	163
Watermarks	164
Watermark Details	164
Current Watermarks	165
Watermark Message	166
Message Angle	166
Font Attributes	166
Default watermark settings	167
Finishing tab features	168
Document options	169
Print On Both Sides	169
Flip pages up	169
Booklet layout	170
Book and Booklet Printing	170
Print a booklet	170
Pages per sheet	171
Print page borders	171
Page order	171
Orientation	173
Output tab features	174
Output Options	175
Output Bin Options	176
Job Separator Options	177
Separator Page Details	177
Job Storage tab features	178
Status group box	179
Job Storage Mode	179
Off	179
Proof and Hold	179
Personal Job	180
Quick Copy	180
Stored Job	180
Make Job Private	180
Pin to print	180
Job Notification Options	181
User Name	181
Job Name	181
Releasing a job-storage print job	182
Deleting a job-storage print job	182
Services tab features	183
Internet Services	184
Device services	184
Device Settings tab features	185
Form to Tray Assignment	186
Font Substitution Table	187
External Fonts	188
Install or remove external fonts	188
PS Emulation driver Device Settings	189
Available PostScript Memory	189
Output Protocol	190
Send Ctrl-D Before Each Job	190
Send Ctrl-D After Each Job	190
Convert Gray Text to PostScript Gray	190
Convert Gray Graphics to PostScript Gray	190
Add Euro Currency Symbol to PostScript Fonts	191
Job Timeout	191
Wait Timeout	191
Minimum Font Size to Download as Outline	191
Maximum Font Size to Download as Outline	191
Installable Options	191
Automatic Configuration	191
Tray 1	192
Tray 4	192
Duplex Unit (for 2-Sided Printing)	192
Accessory Output Bin	192
Printer Memory	192
Printer Hard Disk	192
Job Storage	192
Mopier Mode	192
Mopier mode and collation	193
Postscript Passthrough (PS Emulation driver only)	194
JPEG Passthrough (PS Emulation driver only)	194
Job Separator	194
About tab features	195
Macintosh software and utilities	197
Supported operating systems for Macintosh	198
Macintosh system requirements	198
Macintosh printing-system software	199
Supported printer drivers for Macintosh	199
Priority for print settings for Macintosh	199
Change the printer-driver settings for Macintosh	200
Software for Macintosh computers	200
HP Printer Utility	201
Open the HP Printer Utility	201
HP Printer Utility features	201
Embedded Web server	202
Availability	202
Printing-system software on the Web	202
In-box printing-system software CD	202
Windows Partition	203
Macintosh partition	203
CD versions	203
Macintosh install and uninstall instructions	204
Install the Macintosh printing-system software	204
Macintosh general installation overview	204
Detailed Macintosh installation instructions	205
Product setup	212
Setup a product on Mac OS X V10.4	212
Setup a product on Mac OS X V10.3	220
Setup a product on Mac OS X V10.2.8	224
Troubleshooting the product setup	227
Remove the printer object from Macintosh operating systems	227
Remove software from Macintosh operating systems	227
Macintosh remote firmware update	228
Firmware version checking [INTERNAL]	229
Download the new firmware from the HP Web site	230
Download the new firmware to the product	230
Remote firmware update for Windows systems	231
Remote firmware update for UNIX systems	231
Remote firmware update for Macintosh systems	231
Control panel messages during the firmware update	235
RFU 99.00.xx errors [INTERNAL]	237
Macintosh HP Printer Utility	239
Access to the HP Printer Utility	239
Information And Support	242
Supplies Status	242
Device Information	244
File Upload	245
Update Firmware	246
Upload Fonts	247
HP Support	248
Printer Settings	249
Output Devices	249
Duplex mode	250
Economode & Toner Density	251
Resolution	252
Trays Configuration	253
Lock Resources	254
Stored Jobs	255
Releasing a job-storage print job	255
Deleting a job-storage print job	256
E‑mail Alerts	257
Network Settings	258
Bonjour Settings	259
Protect Direct Ports	260
Use features in the Macintosh printer driver	261
Create and use printing presets in Macintosh	261
Resize documents or print on a custom paper size	261
Print a cover page	261
Use watermarks	262
Print multiple pages on one sheet of paper in Macintosh	262
Print on both sides of the page (duplex printing)	263
Set the stapling options	263
Store jobs	264
Set the color options	264
Use the Services menu	265
Engineering details	267
Remote firmware updates	268
Firmware version checking [INTERNAL]	269
Download the new firmware from the HP Web site	270
Download the new firmware to the product	270
Remote firmware update for Macintosh systems	271
Remote firmware update for Windows systems	271
HP Easy Firmware Upgrade utility	271
Remote firmware update by using FTP through a browser	274
Remote firmware update by using FTP on a network connection	275
Remote firmware update through a Windows network	277
Remote firmware update by using HP Web Jetadmin	279
Create a device group in HP Web Jetadmin	280
Remote firmware update by using the LPR command	280
Remote firmware update for UNIX systems	281
Control panel messages during the firmware update	282
RFU 99.00.xx errors [INTERNAL]	284
Print print-ready documents for Windows	287
Print-ready file printing by using FTP through a browser	287
Print-ready file printing by using FTP on a direct network connection	288
Print-ready file printing in a Windows network	289
Print-ready file printing in UNIX systems	290
Print-ready file printing by using the LPR command	290
Print-ready file printing through the HP Embedded Web Server	290
Media attributes and commands	291
Media sources and destinations	291
Media-source commands	291
Driver-supported media sizes	292
Driver-supported media types	293
Custom paper sizes	294
Media-type commands	295
HP Driver Deployment Utility	296
Install the DDU	297
Run the DDU	297
Use the DDU	298
Package Source	299
Driver Directory	299
Install Type	299
Network Settings	300
Package Target	301
Create Package	301
DDU Frequently Asked Questions	302
Common Problems [INTERNAL]	304
HP Device Manager for Linux	305
Create an output	308
Disabling Enterprise AutoConfiguration [INTERNAL]	309
Remove EAC from the driver [INTERNAL]	309
Remove the Service tab from the driver [INTERNAL]	310
Remove the print processor from the driver [INTERNAL]	311

Match case Limit results 1 per page

Troubleshooting the product setup

If the product does not appear in the printer list after an installation:

Complete each one of these solutions in the order given, and then restart the setup process after each

one to see if the issue has been resolved.

●

Verify that the USB or network cable is connected between the product and the computer and that

the product is powered on.

●

Try disconnecting and reconnecting the cable. If the computer has more than one USB port, try a

different USB port.

●

Turn the product off and then back on.

●

Turn the computer off and then back on.

●

If you are using a USB hub on the computer, disconnect any other USB products from the hub.

●

[INTERNAL] Try forcing the product into USB Full Speed mode by using the control panel.

If the wrong PPD appears in the Kind column in the printer list after installation:

Unplug the USB cable.

Delete the print queue with the incorrect type (for example, Generic PostScript Printer).

Reinstall the printing-system software.

Turn the computer off and then on.

Reconnect the USB cable from the computer to the product.

If these steps do not resolve the problem, delete the incorrect print queue, click the

Add

button, choose

the product from the list, and then browse manually for the product PPD.

Remove the printer object from Macintosh operating systems

Follow these instructions to remove the printer object from the printer list in Macintosh operating

systems:

Open the Finder, click

Applications

, click

Utilities

, and then double-click

Printer Setup Utility

Select the printer you want to remove, and then click the

Delete

button.

NOTE:

This process does not remove the files from the operating system. HP recommends keeping

the files installed in the operating system for later use.

Remove software from Macintosh operating systems

Follow these instructions to uninstall the Macintosh printing-system software:

Browse to the folder containing the PPDs. In Mac OS X V10.2.8 or later, the PPDs are installed in

Library/Printers/PPDs/Contents/Resources:<lang>.lproj

, where

<lang>

is the appropriate

language.

Choose the product .GZ file and drag it to

Trash

folder.

Empty the

Trash

folder.

ENWW

Macintosh install and uninstall instructions

209

Macintosh software and

utilities