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Konica Minolta bizhub C650 bizhub C650 Network Scanner Operations User Guide - Page 289

Scan function troubleshooting, 5.1 Troubleshooting

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Scan function troubleshooting 5 5 Scan function troubleshooting 5.1 Troubleshooting If an error message appears when connecting to the machine from a computer Check the IP address of the machine. If a connection is still not possible, contact your network administrator. If "SMTP cannot be used." or "FTP cannot be used." appears Check that the network cable is correctly connected. If the HDD Ready indicator indicates an HDD malfunction Contact your technical representative. C650 5-2

Section	Page
Introduction	2
Trademarks and registered trademarks	3
NetFront statement	3
OpenSSL statement	3
NetSNMP Licenses	4
Kerberos	7
Mersenne Twister	7
Contents	8
About this manual	13
Structure of the manual	13
Notation	13
Explanation of manual conventions	14
User’s guides	16
Printed manuals	16
User’s Guide CD manuals	16
1 Before using scanning functions	18
1.1 Environment required for using scanning functions	18
1.2 Available scanning functions	19
Scan to E-Mail	19
Scan to FTP	19
Scan to SMB	20
Saving in user boxes	20
Scan to WebDAV	21
Web Service	21
Using the machine as a scanner	22
1.3 When first used	23
Network connection	23
Network settings	23
Specifying the E-Mail address of the machine	23
Address Registration	23
Registration of address book destination	23
Registration of group destination	24
Fax/Scan programs	24
Setting display contents	24
1.4 Using Web services	25
Settings required for using Web services	25
Installing the driver of this machine on the computer	25
Installation procedure	26
When using SSL to communicate from Windows Vista to this machine	27
When using SSL to communicate from this machine to Windows Vista	27
2 Scanning	29
2.1 Control panel	29
2.2 Fax/Scan mode screen	31
Screen layout	31
Icons on the touch panel	31
Display with/without optional settings	32
2.3 Display and operation of the left panel	34
Job List	34
Job List - Delete	35
Job List - Job Details	35
Check Job - Check Job Settings	38
Check Job - Check Job Settings - Destination Settings	39
Check Job - Check Job Settings - Scan Settings	39
Check Job - Check Job Settings - Original Settings	39
Check Job - Check Job Settings - Check E-Mail Settings	40
Check Job - Delete	40
2.4 Previewing	41
Preview screen	41
Preview - View Pages - Change Setting	42
Preview - View Status	42
Sending after previewing	42
2.5 Using Scan/Fax programs	45
Recalling a Scan/Fax program	45
Registering Scan/Fax programs	48
Editing and deleting Scan/Fax programs	52
2.6 Sending data in an e-mail message (Scan to E-Mail)	54
Scan to E-Mail	54
Selecting a destination from the address book	54
Selecting a group destination	55
Entering addresses directly	57
Selecting a destination that was searched for	58
Selecting a destination with an Address Search	60
2.7 Sending data to a computer on the network (Scan to SMB)	63
Scan to SMB	63
Scan to SMB operations with Windows File Sharing (Mac OS X)/Samba (Linux/Unix)	63
Scan to SMB operations with Windows 98 SE and Windows Me	63
Selecting a destination from the address book	64
Entering addresses directly	65
2.8 Sending data to a server (Scan to FTP)	68
Scan to FTP	68
Selecting a destination from the address book	68
Entering addresses directly	70
2.9 Sending data to a server (WebDAV)	72
WebDAV	72
Selecting a destination from the address book	72
Entering addresses directly	74
2.10 Using Web Service	76
Specifying the scan command from the control panel of the machine	76
Checking the Web Service destinations	77
Searching for a Web Service destination	77
Giving a scan command from a computer	78
2.11 Specifying scan and transmission settings (Scan Settings/Original Settings/Communication Settings)	80
Settings that can be specified	80
Original Type	81
Simplex/Duplex	83
Resolution	84
File Type	85
Density	88
Separate Scan	89
Color (Quality Adjustment)	89
Background Removal (Quality Adjustment)	91
Sharpness (Quality Adjustment)	92
Frame Erase (Erase)	93
Book Copy (Book Scan)	94
Scan Size (Application)	96
Annotation (Application)	99
Date/Time (Application)	99
Page Number (Application)	102
Stamp (Application)	106
Header/Footer (Application)	109
Send & Print (Application)	113
Document Name	115
Original Settings	116
E-Mail Setting	118
URL Notification Setting	119
E-Mail Encryption	120
Digital Signature	121
3 Specifying Utility mode parameters	123
3.1 Settings that can be specified from Utility mode	123
Utility mode parameters	123
Other related parameters	123
PageScope Web Connection	123
3.2 Displaying settings screens	124
Displaying the Create One-Touch Destination screen	124
Displaying the User Settings screen	125
Displaying the Administrator Settings screen	126
3.3 Registering an address book destination	128
E-Mail destination	128
User Box	130
PC (SMB)	133
FTP	136
WebDAV	140
3.4 Registering a group destination	144
3.5 Specifying e-mail settings	146
Subject	146
E-Mail Text	147
3.6 Limiting Access to Destinations	149
Limiting Access to Destinations	149
Specifying limited access settings	149
3.7 Custom Display Settings	152
Default Tab	152
Program Default	152
Address Book Index Default	153
Shortcut Key	154
Default Address Book	155
Search Option Settings	156
3.8 Scan/Fax Settings	157
JPEG Compression Level	157
Black Compression Level	158
TWAIN Lock Time	159
Default Scan/Fax Settings	160
Compact PDF/XPS Compression Level	160
Color TIFF Type	161
3.9 Reset Data After Job	163
3.10 Header/Footer Settings	164
Registering headers/footers	164
Deleting headers/footers	168
3.11 Printing registered destination lists	170
Address Book List	170
Group List	171
Program List	172
E-Mail Subject/Text List	174
3.12 Open API Settings	176
Access Setting	176
Port Number	177
SSL	178
Authentication	179
4 Network Settings	182
4.1 Available Network Settings parameters	182
4.2 Network settings with external server authentication	183
When SSL is installed	183
Using Active Directory	183
Using NTLM v1 and NTLM v2	186
Using Novell NDS	188
Using LDAP	189
4.3 TCP/IP Settings	192
Displaying the TCP/IP Settings screen	192
IP Settings	193
DNS Host	194
DNS Domain	195
DNS Server Settings	196
RAW Port Number	197
IP Filtering (Permit Access)	198
IP Filtering (Deny Access)	199
IPv6 Settings	200
IKE Settings (IPsec Settings)	202
IPsec SA Settings (IPsec Settings)	203
Peer (IPsec Settings)	206
4.4 NetWare Settings	208
IPX Settings	208
NetWare Print Settings	209
User Authentication Setting (NDS)	211
4.5 http Server Settings	213
Support Information	215
Printer Information	216
4.6 FTP Settings	219
FTP TX Settings	219
FTP Server Settings	220
4.7 SMB Settings	222
Client Settings	222
Print Setting	223
WINS Settings	224
Direct Hosting Setting	225
4.8 LDAP Settings	227
Enabling LDAP	227
Setting Up LDAP	228
Default Search Settings	233
4.9 E-Mail TX (SMTP)	234
SMTP Server Address	238
SMTP Authentication	239
4.10 E-Mail RX (POP)	241
POP Server Address	244
4.11 S/MIME Communication Settings	245
Before specifying settings to use S/MIME	245
Specifying S/MIME communication settings	246
4.12 SNMP Settings	249
SNMP v1/v2c Settings	250
SNMP v3 Settings	252
4.13 AppleTalk Settings	256
4.14 Bonjour Settings	257
4.15 TCP Socket Settings	258
TCP Socket	258
TCP Socket (ASCII Mode)	259
4.16 WebDAV Client Settings	261
4.17 WebDAV Server Settings	263
4.18 Web Service Settings	264
Web Service Common Settings	264
Scanner Settings	265
4.19 Device Setting	266
4.20 Time Adjustment Setting	267
NTP server address	267
4.21 Status Notification Setting	269
Specifying an IP address	269
Specifying an IPX address	271
Specifying an e-mail address	272
Notification Item	274
4.22 Total Counter Notification Settings	275
Notification Schedule Setting	275
Address Setting	278
4.23 PING Confirmation	280
4.24 SLP Setting	282
4.25 LPD Setting	283
4.26 Prefix/Suffix Setting	284
ON/OFF Setting	284
Prefix/Suffix Setting	285
4.27 Action for Invalid Certificate	287
5 Scan function troubleshooting	289
5.1 Troubleshooting	289
If an error message appears when connecting to the machine from a computer	289
If \	289
If the HDD Ready indicator indicates an HDD malfunction	289
5.2 Network error message list	290
6 Appendix	292
6.1 Product specifications	292
Scanning functions	292
Network Functions	292
6.2 Entering text	293
Enlarging the keyboard	294
To type text	295
List of Available Characters	295
6.3 Glossary	296
7 Index	302
A to N	302