McAfee MSA09EMB1RAA Product Guide - Page 49

Reference Frequently Asked Questions • The site is not rated. Visit the www.siteadvisor.com website to submit a website for testing. • The SiteAdvisor Enterprise Plus client software is disabled. If the administrator has not disabled it at the policy level (by configuring a Disable/Enable policy option), click the arrow on the menu button to display the SiteAdvisor menu, then select Enable SiteAdvisor. (If SiteAdvisor Enterprise Plus is already enabled, the menu option changes to Disable SiteAdvisor. Neither menu option is available if the administrator has disabled them at the policy level.) • The site is on the Authorize list and the Track events option is disabled (in the Authorize List policy). When authorized sites are not being tracked, the SiteAdvisor server does not receive data about the sites; therefore, it cannot display a color-coded rating for the sites. • The managed system is not communicating with the Internet. Check the Internet connection. • The managed system is not communicating with the SiteAdvisor server. A communication error icon appears instead of a question mark on the button. • The administrator has configured options in the General policy to use the proxy settings in Internet Explorer, but no proxy settings are defined in Internet Explorer. As a result, SiteAdvisor Enterprise Plus cannot connect to the Internet. To resolve this problem, configure your proxy settings in Internet Explorer or reconfigure the policy settings in SiteAdvisor Enterprise Plus. Versions of SiteAdvisor software What are the differences between the consumer version of SiteAdvisor and SiteAdvisor Enterprise Plus? SiteAdvisor Enterprise Plus has been modified for management by an administrator with ePolicy Orchestrator. In addition, the automatic update feature has been removed to ensure that administrators control the version of the software running on managed systems. What are the differences between SiteAdvisor Enterprise and SiteAdvisor Enterprise Plus? SiteAdvisor Enterprise Plus allows administrators to configure policy options for authorizing and blocking access to sites and site resources, customizing messages, and preventing users from disabling the client software. SiteAdvisor Enterprise Plus is integrated with McAfee advanced protection solutions. General How does SiteAdvisor Enterprise Plus define a website visit? When a managed system visits a website, SiteAdvisor Enterprise Plus tracks the site's domain specifier. The domain specifier is the smallest amount of information required for SiteAdvisor Enterprise Plus to uniquely identify the site being rated for security. (For example, if a managed system visited 10 different pages on the www.mcafee.com website over the course of a single browser session, only a single visit to the .mcafee.com domain would be logged. That is the information required to locate a SiteAdvisor rating. Note that a single browser session times out after 30 minutes and a new session is then tracked.) If you have installed the Web Filtering for Endpoint extension, an additional option becomes available in the Event Tracking policy to track all the pages viewed from a single website. What if I disagree with the SiteAdvisor rating assigned to my site? Site owners can visit the www.siteadvisor.com website to find information on resolving a ratings dispute. McAfee SiteAdvisor Enterprise Plus 3.0 Product Guide 49