McAfee MSA09EMB1RAA Product Guide - Page 8

Troubleshooting link

If the gray communication error button appears, a troubleshooting link in the site's safety

balloon opens to a connection status page. This page displays the reason for the communication

error and provides information on possible resolutions. Clicking this link runs these test with

these results:

Explanation if there is an

issue

What this means

Test

Your computer cannot access the

Internet. This might indicate the

Does the browser have internet access?

Internet Access

SiteAdvisor policy for proxy

settings are configured

incorrectly. Contact your

administrator.

The SiteAdvisor servers appear

to be down.

Is the SiteAdvisor server down?

SiteAdvisor Server Availability

The SiteAdvisor servers are up,

but they are not responding to

requests.

Is the SiteAdvisor server responding to requests?

SiteAdvisor Server Response

Format

The

Repeat Tests

button allows the user to see if the error persists or has been corrected

while the page is open.

Using the SiteAdvisor menu

Use this task to display the options for accessing SiteAdvisor features on managed systems.

Task

1

Click the down arrow on the

SiteAdvisor

menu button to view the SiteAdvisor menu and

do any of the following:

To do this...

Select this command...

Display the safety report for the current site (not

available when SiteAdvisor Enterprise Plus is disabled).

NOTE:

You can also click

Read site report

in the site

safety balloon.

View Site Report

Display the current site’s safety balloon (not available

when SiteAdvisor Enterprise Plus is disabled). The

Show Balloon

balloon disappears after a few seconds, or you can click

the close button.

NOTE:

The site safety balloon also appears by placing

the cursor over the menu button.

Turn the SiteAdvisor Enterprise Plus client software off

or on (available only when an Enable/Disable policy

option is configured to allow this functionality).

Disable/Enable SiteAdvisor

Access a brief description of browser protection, its

license agreement, and its privacy policy.

About

2

If the communication error button appears, show the balloon for the site, and click

Troubleshoot

. The connection status page that appears indicates the possible cause of

the communication error.

Introducing SiteAdvisor Enterprise Plus

SiteAdvisor menu protects while browsing

McAfee SiteAdvisor Enterprise Plus 3.0 Product Guide

8

Section	Page
Contents	3
Introducing SiteAdvisor Enterprise Plus	5
Benefits of using SiteAdvisor Enterprise Plus	5
How safety ratings are compiled	6
Safety icons and balloons protect during searches	6
Using site safety balloons	7
SiteAdvisor menu protects while browsing	7
Using the SiteAdvisor menu	8
Safety reports provide details	9
Viewing safety reports	10
Administrators customize policy settings	11
Setting up a Browsing Security Strategy	13
Guidelines for creating a strategy	13
Select the right policy options and features	14
Information that SiteAdvisor Enterprise Plus sends	15
Configuring Policies	16
How policies work	16
Types of policy categories	17
Default policy settings	17
Creating and editing policies	19
Apply general options	19
Configuring proxy settings	20
Enabling observe mode	21
Setting the control panel option	21
Block and warn sites by ratings and threat factors	22
Configuring access based on ratings	22
Blocking or warning site access based on ratings	23
Blocking or warning site access based on threat factors	23
Blocking or warning file downloads based on ratings	23
Blocking phishing pages	24
Use Authorize and Prohibit lists for sites	24
How site patterns work	25
How multiple-instance policies work	26
Working with Authorize lists	27
Adding a site to an Authorize list	27
Adding multiple sites to an Authorize list	27
Deleting sites from an Authorize list	28
Editing information in an Authorize list	28
Searching an Authorize list	29
Testing an Authorize list	29
Blocking exploits on authorized sites	30
Blocking or warning file downloads on authorized sites	30
Blocking phishing pages on authorized sites	31
Turning off tracking for visits to authorized sites	31
Setting list precedence	32
Working with Prohibit lists	32
Adding a site to a Prohibit list	32
Adding multiple sites to a Prohibit list	33
Deleting sites from a Prohibit list	33
Editing information in a Prohibit list	34
Searching a Prohibit list	34
Testing a Prohibit list	34
Customize messages for users	35
Creating customized messaging	35
Creating a message for rated sites	35
Creating a message for phishing pages	36
Creating a message for downloads	37
Creating a message for sites on Authorize or Prohibit lists	37
Adding a logo in a message	38
Disable and reenable the software	38
Disabling and re-enabling from the ePO server	38
Disabling and reenabling from the browser	39
Track events for reports	39
Tracking visits to domains and downloads	40
Tracking domain page views and downloads	41
Tracking green site content categories	41
Using Dashboards, Monitors, and Reports	43
Use queries to create reports	43
Creating reports	44
Running a purge task	45
Use dashboards and monitors	45
Creating monitors	46
Reference	47
Frequently Asked Questions	47
Where to find more information	50
Web Filtering for Endpoint and Web Reporter Appendix	51
How web content filtering works	51
Policy additions with web content filtering	51
Report and dashboard additions with web content filtering	52
How Web Reporter works	52
Sending Web Reporter logs	53
Applying the Content Actions policy	53
Working with the Web Reporter	54

McAfee MSA09EMB1RAA Product Guide - Page 8

Using the SiteAdvisor menu, Repeat Tests, SiteAdvisor, Troubleshoot

Page 8 highlights