Nokia E66 User Guide - Page 136

Troubleshooting, Q: Why do missing, discoloured, or bright - clean

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Troubleshooting Troubleshooting To see frequently asked questions about your device, visit the product support pages at the Nokia web site. Q: What is my lock, PIN, or PUK code? A: The default lock code is 12345. If you forget or lose the lock code, contact your device dealer. If you forget or lose a PIN or PUK code, or if you have not received such a code, contact your network service provider. Q: How do I close an application that is not responding? A: Press and hold the home key. Scroll to the application, and press the backspace key to close the application. two devices is not over 10 metres (33 feet) and that there are no walls or other obstructions between the devices. Q: Why can't I end a Bluetooth connection? A: If another device is connected to your device, you can end the connection using the other device or by deactivating Bluetooth connectivity. Select Menu > Connectivity > Bluetooth > Bluetooth > Off. Q: Why can't I see a WLAN access point even though I know I'm within its range? A: Check that the Offline profile is not in use in your device. Q: Why do images look smudgy? A: Ensure that the camera lens protection windows are clean. Q: Why do missing, discoloured, or bright dots appear on the screen every time I switch on my device? The WLAN access point may use a hidden service set identifier (SSID). You can only access networks that use a hidden SSID if you know the correct SSID, and have created a WLAN access point for the network on your Nokia device Check that the WLAN access point is not on channels 12-13, as they cannot be associated with. A: This is a characteristic of this type of display. Some displays may contain pixels or dots that remain on or off. This is normal, not a fault. Q: How do I switch WLAN off on my Nokia device? Q: Why can't I find my friend's device while using Bluetooth connectivity? A: The WLAN on your Nokia device switches off when you are not trying to connect, not connected to another access point, or not scanning for available networks. A: Check that both devices are compatible, have To further reduce battery consumption, you can specify 136 activated Bluetooth connectivity, and are not in the that your Nokia device does not scan, or scans less hidden mode. Check also that the distance between the

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Troubleshooting
To see frequently asked questions about your device,
visit the product support pages at the Nokia web site.
Q: What is my lock, PIN, or PUK code?
A: The default lock code is
12345
. If you forget or lose
the lock code, contact your device dealer. If you forget
or lose a PIN or PUK code, or if you have not received
such a code, contact your network service provider.
Q: How do I close an application that is not
responding?
A: Press and hold the home key. Scroll to the
application, and press the backspace key to close the
application.
Q: Why do images look smudgy?
A: Ensure that the camera lens protection windows are
clean.
Q: Why do missing, discoloured, or bright
dots appear on the screen every time I switch
on my device?
A: This is a characteristic of this type of display. Some
displays may contain pixels or dots that remain on or
off. This is normal, not a fault.
Q: Why can’t I find my friend’s device while
using Bluetooth connectivity?
A: Check that both devices are compatible, have
activated Bluetooth connectivity, and are not in the
hidden mode. Check also that the distance between the
two devices is not over 10 metres (33 feet) and that
there are no walls or other obstructions between the
devices.
Q: Why can’t I end a Bluetooth connection?
A: If another device is connected to your device, you
can end the connection using the other device or by
deactivating Bluetooth connectivity. Select
Menu
>
Connectivity
>
Bluetooth
>
Bluetooth
>
Off
.
Q: Why can't I see a WLAN access point even
though I know I'm within its range?
A: Check that the Offline profile is not in use in your
device.
The WLAN access point may use a hidden service set
identifier (SSID). You can only access networks that use
a hidden SSID if you know the correct SSID, and have
created a WLAN access point for the network on your
Nokia device
Check that the WLAN access point is not on channels
12-13, as they cannot be associated with.
Q: How do I switch WLAN off on my Nokia
device?
A: The WLAN on your Nokia device switches off when
you are not trying to connect, not connected to another
access point, or not scanning for available networks.
To further reduce battery consumption, you can specify
that your Nokia device does not scan, or scans less
136
Troubleshooting