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Nokia E66 User Guide - Page 137

Q: The note Retrieving message is shown, briefly. What is happening?

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often, for available networks in the background. WLAN switches off in between background scans. To stop the background scans, select Menu > Tools > Settings > Connection > Wireless LAN > Show WLAN availability > Never. You can still manually scan for available WLAN networks and connect to WLAN networks as usual. To increase the background scan interval, select Show WLAN availability > Yes, and define the interval in Scan for networks. Q: Why can't I browse the web even though the WLAN connection is working and the IP settings are correct? A: Check that you have defined the HTTP/ HTTPS proxy settings correctly in the advanced settings of your WLAN access point. Q: How do I check the signal quality of my WLAN connection? Select Menu > Connectivity > Conn. mgr. > Active data connections > Options > Details. If the signal quality is weak or moderate, you may encounter connection problems. Try again closer to the access point. Q: Why do I have problems with the security mode? A: Check that you have configured the security mode correctly, and that it is the same that the network uses. To check the security mode the network uses, select Menu > Connectivity > Conn. mgr. > Active data connections > Options > Details. Check also the following: you have the correct WPA mode (preshared key or EAP), you have disabled all EAP types that are not needed, and all the EAP type settings are correct (passwords, user names, certificates). Q: Why can't I select a contact for my message? A: The contact card does not have a phone number, an address, or an e-mail address. Select Menu > Communic. > Contacts, and edit the contact card. Q: The note Retrieving message is shown briefly. What is happening? A: The device is trying to retrieve a multimedia message from the multimedia messaging centre. This note is shown if you have selected Menu > Communic. > Messaging > Options > Settings > Multimedia message > Multimedia retrieval > Always automatic. Check that the settings for multimedia messaging are defined correctly and that there are no mistakes in phone numbers or addresses. See "Multimedia message settings", p. 72. Q: How can I end the data connection when the device starts a data connection again and again? A: The device may be trying to retrieve a multimedia message from the multimedia message centre. To stop the device from making a data connection, select Menu > Communic. > Messaging > Options > Settings > Multimedia message > Multimedia retrieval > Manual to have the multimedia messaging centre save messages to be retrieved later, or Off to ignore all incoming multimedia messages. If you select Manual, you receive a notification when 137 Troubleshooting

Section	Page
Nokia E66 User Guide	1
Contents	4
Safety	7
About your device	7
Network services	8
Battery removing	8
Find help	9
Support	9
Remote configuration	9
Software updates using your PC	10
Further information	11
E66 in brief	12
Key features	12
Keys and parts	13
Key moves	14
Automatic display rotation	14
Silence the device	14
Scroll key lights	15
Slide function	15
Set up your device	16
Insert the SIM card and battery	16
Charge the battery	17
Insert the memory card	17
Eject the memory card	18
Connect the headset	18
Attach the wrist strap	18
Antennas	18
Get started	20
First start-up	20
Welcome	20
Settings wizard	20
Home screen	21
Menu	21
Transfer content from other devices	22
Transfer content between devices	23
View transfer log	23
Synchronise, retrieve, and send data	23
Common actions in several applications	23
Display indicators	24
Volume control	26
Memory	26
Free memory	26
Memory card	26
MicroSDHC	26
Use a memory card	27
Write text	27
Traditional text input	27
Predictive text input	27
Change the writing language	28
New from Eseries	29
Access tasks quickly	29
Home screen	29
Navigate in the home screen	29
Work on the home screen	29
Switch home screens	30
One-touch keys	30
Home key	30
Contacts key	31
Calendar key	31
E-mail key	31
Nokia Calendar for Eseries	31
Calendar views	31
View calendar information	32
Create calendar entries	32
Calendar settings	32
Nokia Contacts for Eseries	33
Add contacts	33
Contact groups	33
Search for contacts	33
Manage contacts directories	34
Add ringing tones for contacts	34
Change contacts settings	34
Multitasking	34
Open Ovi	34
About Ovi Store	35
Personalisation	36
Profiles	36
Select ringing tones	36
Customise profiles	36
Personalise the home screen	37
Change the display theme	37
Download a theme	38
3-D ringing tones	38
Media	39
Camera	39
Capture an image	39
Scenes	39
Capture images in a sequence	40
View captured image	40
Record videos	40
Play a video clip	40
Image settings	40
Video settings	41
Nokia Podcasting	41
Play and manage podcasts	41
Directories	42
Search podcasts	42
Podcasting settings	43
Music player	43
Play a song or a podcast episode	43
Playlists	43
Nokia Music Store	44
Transfer music from PC	44
Transfer with Windows Media Player	44
Preset frequency settings	45
Share online	45
Share images online	45
Recorder	45
Record a sound clip	46
Play a recording	46
Recorder settings	46
Gallery	46
Work with media files and folders	46
View images	47
Manage image files	47
RealPlayer	47
Play video clips and stream links	47
Send audio files and video clips	48
View information about a media clip	48
RealPlayer settings	48
Flash player	48
Manage flash files	48
Radio	49
Listen to the radio	49
View visual content	49
Saved stations	49
Radio settings	50
Internet radio	50
Listen to internet radio stations	50
Search for stations	51
Save stations	51
Internet radio settings	51
Internet	52
Web	52
Connection security	52
Browse the web	52
Bookmarks	53
Clear the cache	53
Feeds and blogs	53
End a connection	53
Web settings	53
Browse the intranet	54
Download!	54
Manage items	54
Subscriptions	54
Purchase history	54
Download! settings	55
Internet access points	55
Set up an internet access point for packet data (GPRS)	55
Advanced internet access point settings for packet data (GPRS)	56
Set up an access point for WLAN manually	56
Advanced access point settings for WLAN	57
Connect PC to web	57
Messaging	58
Messaging folders	58
Organise messages	59
Message reader	59
Speech	59
Edit the voice properties	59
E-mail messages	59
Nokia Messaging	60
Mail for Exchange	61
Regular POP or IMAP e-mail	61
Set up POP or IMAP e-mail	61
Connect to a remote mailbox	62
Read and reply to e-mail	62
Write and send e-mail	63
Delete messages	63
Subfolders in your remote e-mail	63
Text messages	63
Write and send text messages	63
Sending options for text messages	64
Text messages on the SIM card	64
View picture messages	64
Forward picture messages	65
Multimedia messages	65
Create and send multimedia messages	65
Receive and reply to multimedia messages	66
Create presentations	66
View presentations	67
View and save multimedia attachments	67
Forward a multimedia message	67
Send a sound clip	67
Sending options for multimedia messages	68
Instant messaging	68
Define IM settings	68
Start a conversation	69
IM groups	69
Block users	70
IM application settings	70
Special message types	70
Service messages	71
Send service commands	71
Cell broadcast	71
Messaging settings	72
Text message settings	72
Multimedia message settings	72
E-mail account settings	73
Connection settings	73
User settings	73
Retrieval settings	74
Automatic retrieval settings	74
Service message settings	74
Cell broadcast settings	74
Other settings	75
Phone	76
Voice calls	76
Answer a call	76
Make a call	76
Make a conference call	76
Video calls	77
Make a video call	77
Share a video	77
Receive a video sharing invitation	78
Net calls	78
Create a net call profile	78
Connect to the net call service	79
Make net calls	79
Net call service settings	80
Speed dialling	80
Call divert	80
Call barring	81
Bar net calls	81
Send DTMF tones	81
Voice mail	82
Voice aid	82
Voice commands	83
Make a call	83
Launch an application	83
Change profiles	83
Voice command settings	84
Push to talk	84
PTT settings	84
Log in to PTT service	84
Make a PTT call	84
Created PTT calls	85
Manage PTT contacts	85
Create a PTT channel	85
Exit PTT	85
Log	85
Call and data registers	86
Monitor all communications	86
Call and send messages from Log	86
Log settings	86
Travelling	87
About GPS and satellite signals	87
Positioning settings	88
Maps	88
About Maps	88
Move on a map	89
Display indicators	89
Find locations	89
Plan a route	90
Walk to your destination	90
Drive to your destination	91
Traffic information	91
Travel guides	91
GPS data	92
Use GPS data	92
Landmarks	92
Create a landmark	93
Edit landmarks	93
Landmark categories	93
Receive landmarks	93
Nokia Office Tools	94
Active notes	94
Create and edit notes	94
Settings for Active notes	94
Calculator	94
File manager	95
Quickoffice	95
About Quickoffice	95
Work with files	95
Converter	96
Convert measurements	96
Set base currency and exchange rate	96
Zip manager	96
PDF reader	97
Printing	97
Print files	97
Printing options	97
Printer settings	98
Clock	98
Alarm clock	98
World clock	98
Clock settings	98
Notes	99
Write and send notes	99
Nokia Wireless Keyboard	99
Connectivity	100
Fast downloading	100
Nokia PC Suite	100
Data cable	100
Infrared	101
Bluetooth	101
About Bluetooth	101
Send and receive data with Bluetooth	102
Pair devices	103
Security tips	104
SIM access profile	104
Wireless LAN	105
WLAN connections	105
See WLAN availability	105
WLAN wizard	105
Modem	106
Connection manager	107
View and end active connections	107
Search for WLAN	107
Security and data management	108
Lock the device	108
Memory card security	108
Encryption	109
Encrypt device memory or memory card	109
Decrypt device memory or memory card	109
Fixed dialling	109
Certificate manager	110
View certificate details	110
Certificate trust settings	110
Security modules	111
View and edit security modules	111
Back up data	111
Application manager	112
Install applications	112
Installation settings	113
Java security settings	113
Activation keys	114
Use activation keys	114
Data synchronisation	115
Create a synchronisation profile	115
Select applications to synchronise	115
Synchronisation connection settings	115
Mobile VPN	116
Manage VPN	116
Create VPN access points	116
Use a VPN connection in an application	117
Barcode reader	117
Settings	119
General settings	119
Personalisation settings	119
Display settings	119
Standby mode settings	120
Tone settings	120
Language settings	120
Notification light	120
Settings for One-touch keys	120
Date and time settings	121
Slide settings	121
Enhancement settings	121
Common enhancement settings	121
E-mail key settings	122
Security settings	122
Device and SIM card security	122
Restore original settings	122
Telephone settings	122
Call settings	123
Network settings	123
Connection settings	123
Access points	124
Packet data (GPRS) settings	124
WLAN settings	124
Advanced WLAN settings	125
WLAN security settings	125
WEP security settings	125
WEP key settings	126
802.1x security settings	126
WPA security settings	126
Wireless LAN plugins	126
EAP plug-ins	127
Use EAP plug-ins	127
Session initiation protocol (SIP) settings	127
Edit SIP profiles	127
Edit SIP proxy servers	128
Edit registration servers	128
Net call settings	128
Configuration settings	128
Restrict packet data	128
Application settings	129
Shortcuts	130
General shortcuts	130
Glossary	132
Troubleshooting	136
Enhancements	139
Battery and charger information	140
Battery and charger information	140
Nokia battery authentication guidelines	141
Authenticate hologram	141
Taking care of your device	142
Recycle	142
Additional safety information	144
Small children	144
Operating environment	144
Medical devices	144
Implanted medical devices	144
Hearing aids	145
Vehicles	145
Potentially explosive environments	145
Emergency calls	145
Certification information (SAR)	146

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often, for available networks in the background. WLAN

switches off in between background scans.

To stop the background scans, select

Tools

Settings

Connection

Wireless LAN

Show

WLAN availability

Never

. You can still manually

scan for available WLAN networks and connect to WLAN

networks as usual.

To increase the background scan interval, select

Show

WLAN availability

Yes

, and define the interval in

Scan for networks

Q: Why can't I browse the web even though

the WLAN connection is working and the IP

settings are correct?

A: Check that you have defined the HTTP/ HTTPS proxy

settings correctly in the advanced settings of your

WLAN access point.

Q: How do I check the signal quality of my

WLAN connection?

Select

Connectivity

Conn. mgr.

Active

data connections

Options

Details

. If the signal

quality is weak or moderate, you may encounter

connection problems. Try again closer to the access

point.

Q: Why do I have problems with the security

mode?

A: Check that you have configured the security mode

correctly, and that it is the same that the network uses.

To check the security mode the network uses, select

Connectivity

Conn. mgr.

Active data

connections

Options

Details

Check also the following: you have the correct WPA

mode (preshared key or EAP), you have disabled all EAP

types that are not needed, and all the EAP type settings

are correct (passwords, user names, certificates).

Q: Why can’t I select a contact for my

message?

A: The contact card does not have a phone number, an

address, or an e-mail address. Select

Communic.

Contacts

, and edit the contact card.

Q: The note Retrieving message is shown

briefly. What is happening?

A: The device is trying to retrieve a multimedia

message from the multimedia messaging centre. This

note is shown if you have selected

Communic.

Messaging

Options

Settings

Multimedia message

Multimedia retrieval

Always automatic

. Check that the settings for

multimedia messaging are defined correctly and that

there are no mistakes in phone numbers or addresses.

See "Multimedia message settings"

, p.

Q: How can I end the data connection when

the device starts a data connection again and

again?

A: The device may be trying to retrieve a multimedia

message from the multimedia message centre. To stop

the device from making a data connection, select

Communic.

Messaging

Options

Settings

Multimedia message

Multimedia

retrieval

Manual

to have the multimedia

messaging centre save messages to be retrieved later,

Off

to ignore all incoming multimedia messages. If

you select

Manual

, you receive a notification when

137

Troubleshooting